939 Member Relations jobs in Malaysia

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Customer Relations Consultants

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friendly and energetic team ! No prior experience? No problem!

We provide full training to help you get started. What You’ll Be Doing: Answer customer inquiries via calls and emails with a friendly approach Understand customer needs and provide

helpful solutions Maintain

good relationships

with clients and follow up on their concerns Gather feedback and share ideas to improve our services Get involved in

fun company events and promotions What We’re Looking For: No prior experience needed – we welcome

fresh grads & career switchers Someone who is

friendly, approachable, and a great communicator Able to

speak and write English A team player Why Join Us? A fun, supportive work environment Competitive salary + bonuses Flexible working hours Career growth opportunities Free snacks & drinks

– Because happy teams work best!

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About the job (A) Manager, Customer Relations

Job Purpose
· The Manager, CRM is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Manager focuses on the loyalty and retention marketing strategies.

· The Manager, CRM has a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.

· The Manager, CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Education / Professional Qualification
• Minimum Diploma / Degree in relevant field of studies

Professional Experience
· Minimum 3 years of sales experience from the hospitality / customer focused industry
· Preference will be from the automotive industry
· Performance focused marketing and / or sales background
· Team management experience

COMPETENCIES
1. Technical
· Computer literate
· Well versed in the automotive industry

2. Leadership
· Integrity, initiative and enthusiasm
· Motivated and committed to development
· Interpersonal and communication skills (verbal and written)
· Organisational skills
· Appropriate language skills

IMPACT / ACCOUNTABILITY
Coverage : All branches
· No revenue or profit responsibility

JOB CONTENT
· Develop and implement customer retention processes with a primary focus on car sales conversion across functions.
· Implement Group’s retention activities and set performance as the benchmark for the Malaysia dealer network.
·Ensures that customers receive the quickest service possible.
·Assists representatives in handling disappointed customers.
·Determines a course of action to resolve customer problems.
·Interacts with customers using phone, fax, email, the company website and in person.
·Provides assistance to representatives during extremely busy times.
·Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
·Takes customer complaints to upper management when necessary.
·Generates reports for upper management.
·Helps create, update and maintain call script for representatives.
·Maintains database of customers for follow up.
·Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
·Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
·Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
·Trains representatives on new product and service offerings as well as special sales and promotions.
·Analyzes the results of direct mail marketing and email campaigns.
·Helps develop new products, services and promotions based on customer preferences.
·In charge of existing lead management systems.
·Participates in the formulation of the company’s strategic plan
· Integrate CRM-retention activities into the dealership’s current sales processes and work with sales teams and management on future development of CRM-retention strategies.
·Develop and maintain key relationships with sales, finance and marketing teams so as to ensure that sales opportunities are maximized.
·Utilize dealership marketing resources to establish a customer contact schedule which is appropriate, professional and timely.
·Look for innovative ideas to improve processes and practices.
·Liaise with marketing team to develop new communications which adapt to market conditions, new campaigns and enable the achievement of retention targets.
·Facilitate all interactions with customers i.e events, marketing campaigns
·Set goals and appraise performance, practices and processes of CRM activity.
·Report to relevant management and DP about operational issues and performance highlights on a regular and timely basis.
·Extract relevant customer data as provided and analyse data alongside Group’s systems to produce a list of prospects in a given time frame.
·Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect.
·Initiate contact with prospects using phone, email or postal mail.
·Conduct all necessary follow up with prospects using appropriate contact methods.
·Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines.
·Manage and monitor sales team to ensure that chances of conversion are maximized on a daily basis.
·Accurately record all steps of this process within Group’s CRM system.
·Log, monitor and measure data to provide regular feedback and to report on successes and conversions.
·Continuously review the entire process and make suggestions for more effective and innovative practices.
· To dress correctly according to Group's Corporate Standard at all times during business hours. Adhere to current attitude, behaviour and appearance polices to enhance the brand image.
·Ensure confidentiality of all sensitive materials and prevent unauthorised access to these materials.

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Job Title

Assistant Manager, Customer Relations

Reports To

Manager, Airlines Customer Relations

Role Purpose

The Assistant Manager, Customer Relations at Malaysia Aviation Group is a dynamic role focused on leading, managing, and supervising the Customer Relations team to ensure efficient and effective operations. This role involves overseeing the end-to-end management of high-profile cases, managing customer engagement during flight disruptions and challenging passenger situations, and implementing process improvements. The Assistant Manager also plays a crucial role in inter-departmental collaboration to address root causes and reduce recurring issues.

Key Accountability

• Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables.
• High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments.
• Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team.
• Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards.
• Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements.
• Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development.
• Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN).
• Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases.
• Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams.
• Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases.
• Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity.
• Operational Management: Handle productivity, operational, leave, and administration management.
• Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation.
• To provide support and manage complaints including recovery after business hours when required.
  
  

Qualifications & Working Experience

• Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.
• Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

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Job Title

Assistant Manager, Customer Relations

Reports To

Manager, Airlines Customer Relations

Role Purpose

The Assistant Manager, Customer Relations at Malaysia Aviation Group is a dynamic role focused on leading, managing, and supervising the Customer Relations team to ensure efficient and effective operations. This role involves overseeing the end-to-end management of high-profile cases, managing customer engagement during flight disruptions and challenging passenger situations, and implementing process improvements. The Assistant Manager also plays a crucial role in inter-departmental collaboration to address root causes and reduce recurring issues.

Key Accountability

Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables. High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments. Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team. Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards. Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements. Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development. Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN). Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases. Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams. Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases. Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity. Operational Management: Handle productivity, operational, leave, and administration management. Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation. To provide support and manage complaints including recovery after business hours when required.

Qualifications & Working Experience

Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing. Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

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Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title: Senior Human Resource Generalist – Malaysia (on-site 5 days/week)

Department: Human Resource

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to making the lives of people with diabetes easier. Through its OmniPod Insulin Management System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. Insulet's Delivery Systems business also partners with global pharmaceutical and biotechnology companies to tailor the OmniPod technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas.

We are currently hiring a passionate individual as a Senior Human Resource Generalist under HR team. The incumbent will be responsible for providing support to the business clients and the Site HRBP in regards to all Insulet Human Resource related activities in order to support the growth and profitability of the organization.

Position Overview:

The Sr. Human Resources Generalist provides organizational and operational support to the business in the following areas:

• Manage information of a sensitive nature and maintain discretion and confidentiality at all times
• Ensure compliance with local labor laws and HR practices
• Support other projects, programs, or duties as required

Responsibilities:

• Provides senior level support in functional areas of Human Resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training and HR related projects
• Works closely with the HRBP as needed on strategic HR initiatives that may include Performance Management, Work force Planning, Employee Learning and Development, Diversity, Compliance, Recruitment, Exit and/or Compensation-related action items
• Customizes and delivers specific Business Unit HR initiatives such as coaching managers on performance management, employee development and succession management planning
• Provides and communicates accurate information to employees regarding benefit eligibility and coverage.
• Proactively addresses employees concerns, grievances and coordinates any necessary investigations required.
• Interfaces with government agencies when necessary
• Schedule employee onboarding processes.
• Prepare employee separation notices and related documentation. Conduct exit interviews to provide insight into voluntary separation decisions.
• Administer performance appraisal and compensation programs to ensure effectiveness, compliance, and equity within organization.
• Administers and promote employee recognition programs.
• Assists in the documentation/administration documentation/administration of any disciplinary procedure.

Desired experience for Senior HR generalist includes:

• Coordinate development programs, performance review and incentive plan processes
• May need to prepare reports based on the needs of the organization supported
• Work closely with Talent Acquisition team on issues pertaining Indirect Labour hiring & Direct Labour hiring.

Preferred Skills and Competencies:

• Knowledgeable on employment laws regarding employment practices
• Highly customer service focused and team-oriented.
• Strong organizational skills with attention to detail, systems and processes.
• Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment.
• Working knowledge of multiple human resource disciplines including recruitment, employee relations, performance management, training and development, compensation, and respective federal and state employment laws.
• Exceptional interpersonal and communication skills (oral and written).
• Results-oriented, resourceful self-starter with great time management and execution skills.
• Embraces challenges and change; flexible, adaptable, and reliable.
• Strong attention to detail, systems, and processes. Continuous improvement mindset.
• Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment.
• Strong problem solving, conflict management, and negotiation skills.
• Ability to work with confidential information and to be tactful and discreet.
• Have a sense of urgency and ability to thrive in a fast-paced environment
• Proficient skill with Microsoft Excel, Word, PowerPoint, Outlook.
• Manufacturing environment experience is strongly preferred.

Education and Experience:

Minimum Requirements:

• Bachelor's Degree in Human Resource or any related studies
• Minimum of 5 - 8 years of working experience in a Human Resources capacity.
• Manufacturing environment experience is strongly preferred.

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Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Job Title: Senior Human Resource Generalist – Malaysia (on-site 5 days/week) Department: Human Resource Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to making the lives of people with diabetes easier. Through its OmniPod Insulin Management System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. Insulet's Delivery Systems business also partners with global pharmaceutical and biotechnology companies to tailor the OmniPod technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas. We are currently hiring a passionate individual as a Senior Human Resource Generalist under HR team. The incumbent will be responsible for providing support to the business clients and the Site HRBP in regards to all Insulet Human Resource related activities in order to support the growth and profitability of the organization. Position Overview: The Sr. Human Resources Generalist provides organizational and operational support to the business in the following areas: Manage information of a sensitive nature and maintain discretion and confidentiality at all times Ensure compliance with local labor laws and HR practices Support other projects, programs, or duties as required Responsibilities: Provides senior level support in functional areas of Human Resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training and HR related projects Works closely with the HRBP as needed on strategic HR initiatives that may include Performance Management, Work force Planning, Employee Learning and Development, Diversity, Compliance, Recruitment, Exit and/or Compensation-related action items Customizes and delivers specific Business Unit HR initiatives such as coaching managers on performance management, employee development and succession management planning Provides and communicates accurate information to employees regarding benefit eligibility and coverage. Proactively addresses employees concerns, grievances and coordinates any necessary investigations required. Interfaces with government agencies when necessary Schedule employee onboarding processes. Prepare employee separation notices and related documentation. Conduct exit interviews to provide insight into voluntary separation decisions. Administer performance appraisal and compensation programs to ensure effectiveness, compliance, and equity within organization. Administers and promote employee recognition programs. Assists in the documentation/administration documentation/administration of any disciplinary procedure. Desired experience for Senior HR generalist includes: Coordinate development programs, performance review and incentive plan processes May need to prepare reports based on the needs of the organization supported Work closely with Talent Acquisition team on issues pertaining Indirect Labour hiring & Direct Labour hiring. Preferred Skills and Competencies: Knowledgeable on employment laws regarding employment practices Highly customer service focused and team-oriented. Strong organizational skills with attention to detail, systems and processes. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Working knowledge of multiple human resource disciplines including recruitment, employee relations, performance management, training and development, compensation, and respective federal and state employment laws. Exceptional interpersonal and communication skills (oral and written). Results-oriented, resourceful self-starter with great time management and execution skills. Embraces challenges and change; flexible, adaptable, and reliable. Strong attention to detail, systems, and processes. Continuous improvement mindset. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Strong problem solving, conflict management, and negotiation skills. Ability to work with confidential information and to be tactful and discreet. Have a sense of urgency and ability to thrive in a fast-paced environment Proficient skill with Microsoft Excel, Word, PowerPoint, Outlook. Manufacturing environment experience is strongly preferred. Education and Experience: Minimum Requirements: Bachelor's Degree in Human Resource or any related studies Minimum of 5 - 8 years of working experience in a Human Resources capacity. Manufacturing environment experience is strongly preferred.

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Join F&N, a dynamic Asian conglomerate known for iconic brands like 100plus. Be part of our growth journey in food and beverages. Embrace innovation and sustainability, bringing your skills in marketing, operations, or strategic management to make a meaningful impact. Shape the future of consumer goods with us!

What will you be doing?

• Lead and manage all aspects of industrial relations, including negotiations, grievance handling, and dispute resolution.
• Act as the primary liaison with trade unions, employee representatives, and regulatory bodies to maintain constructive relationships.
• Develop, negotiate, and administer Collective Agreements (CA) to ensure alignment with organizational objectives and legal requirements.
• Provide legal interpretation of labor laws, employment regulations, and company policies to management and employees.
• Advise senior management on potential risks and recommend proactive strategies to minimize industrial disputes.
• Manage and resolve employee grievances, disciplinary actions, and workplace conflicts in a fair and timely manner.
• Monitor changes in employment legislation and ensure company compliance with statutory requirements.
• Conduct training and awareness sessions for management and employees on industrial relations practices, laws, and policies.
• Support HR in workforce planning, organizational restructuring, and change management with minimal disruption to industrial harmony.
• Prepare regular reports and updates on IR trends, negotiations, and compliance matters for senior leadership.

What you bring?

• Bachelor’s Degree in Law (LL.B.) or related field (Master’s degree or professional legal qualifications will be an added advantage).
• Minimum 10 years of experience in Industrial Relations, with hands-on experience in union negotiations and collective agreement management.
• Strong knowledge of labor laws, employment regulations, and industrial relations practices.
• Proven track record in managing collective bargaining, dispute resolution, and union engagement.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence at all levels.
• High integrity, resilience, and the ability to operate effectively in a dynamic and sometimes challenging environment.

What we offer?

• Health & Wellness: Health care coverage designed for the mind and body.
• Comprehensive medical, insurance, or social security coverage.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Flexible working arrangements.
• Attractive remuneration, great perks, and performance incentives.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Legal, Human Resources, and Manufacturing
• Industries Food and Beverage Services, Manufacturing, and Food and Beverage Manufacturing

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Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description:
The PR Executive will play a key role in securing positive media coverage and building engagement with mainstream media as well as influencers/KOLs for Resorts World Genting (RWG) products.

Responsibilities:

• Collaborate with the team to develop and implement effective PR strategies aimed at enhancing brand equity and achieving business objectives in all targeted markets.
• Coordinate with internal stakeholders to plan media coverage, align activity calendars, and address any arising issues.
• Write clear, compelling, and professionally crafted English press releases and speeches that align with the company’s messaging and objectives.
• Prepare various communication materials including media briefings, Q&As, social media content, and other materials aligned with business goals.
• Organize, coordinate, and execute PR events and campaigns.
• Build and maintain strong relationships with print, broadcast, online, and social media, as well as with influencers/KOLs.
• Prepare communication materials and manage media-related matters during crises.
• Perform any other duties or tasks as assigned by the Head of Department.

Requirements:

• Bachelor’s Degree in Mass Communication, Public Relations, Journalism, or a related field.
• Preferrable with 1 year of relevant working experience in Media or Public Relations. Fresh graduates are encouraged to apply.
• Excellent written and verbal communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
• Demonstrated ability to write professional English press releases and speeches tailored for diverse audiences and media platforms.
• Established media and influencer/KOL network with a proven track record in executing successful PR campaigns and securing media coverage.
• Must have experience in social listening and monitoring, including hands-on use of social listening tools
• Exceptional organizational and planning abilities with keen attention to detail in executing campaigns and events.
• Knowledge and experience in crisis communication are an added advantage.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

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