4,298 Marriott International jobs in Malaysia

Guest Services Agent

JR-01246

Rooms

Full time

Permanent

Mandarin Oriental, Kuala Lumpur

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

• Front Desk Operations: Managing check-in and check-out, handling guest payments and billing information.
• Guest Assistance: Responding to guest inquiries, assisting with requests, providing information, and offering help with hotel facilities and services.
• Reservations & Bookings: Processing reservations, managing cancellations, and assisting with bookings for accommodation, transportation, or entertainment.
• Customer Service Excellence: Ensuring a friendly, welcoming, and efficient guest experience, including handling complaints and providing solutions.
• Promoting Hotel Services: Maximizing room occupancy and promoting hotel facilities, packages, and promotions through up-selling techniques.
• Administrative Tasks: Administering cash floats, performing audits, and documenting guest feedback.
• Coordination: Liaising with other departments, such as housekeeping or maintenance, to address guest needs and ensure a smooth operation.

Job Type: Permanent

Pay: From RM1,800.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Experience:

• Guest service asistant in Hotel: 1 year (Required)
• IDB system: 1 year (Preferred)

Work Location: In person

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.

If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the role

We are seeking a friendly and service-oriented Guest Services Associate to join our team at The Luma Hotel in Kota Kinabalu, Sabah. In this full-time position, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out.

Job Task:

• Welcoming and checking in guests, providing a warm and personalised greeting
• Handling guest enquiries and requests in a courteous and efficient manner
• Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
• Liaising with various departments (e.g., Housekeeping, Maintenance) to fulfill guest requests and ensure smooth operations.
• Accurately manage cash drawer and credit card system

Qualifications

• Previous experience in a customer-facing role in the hospitality/tourism/airline industry
• Excellent communication and interpersonal skills.
• Proficiency in English, Malay, and other international languages (eg, Korean, Mandarin)
• Flexibility to work based on roster, including weekends and holidays

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

What we offer

At HH HOME HOTEL SDN. BHD., we are dedicated to creating a positive and rewarding work environment for our employees. In addition to a competitive salary, we offer:

1. Opportunities for career development and advancement
2. Comprehensive health and wellness benefits
3. A fun and dynamic company culture
4. Uniform is provided

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.

If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Imperial Lexis Kuala Lumpur

Responsibilities

1. Manage guest check-ins and check-outs efficiently.
2. Verify guest information, process payments, and issue room keys.
3. Handle room reservations, cancellations, and modifications.
4. Manage guest billing and process payments accurately.
5. Meet and greet guests and attend to guest's request.
6. Any other tasks assigned by the management.

Job Requirements

• Candidate must possess at least a Certificate or Diploma in Hotel Management, Hospitality or related field.
• Fresh graduates or working experience in a similar capacity in a 4/5 star hotel will be added advantage.

What is the job?

Great dining memories come from many places. The sights, sounds, scents and, importantly, service. As a F&B Guest Service Agent, you'll welcome our guests, assist in Express Start Breakfast, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.

Your day to day

•Ensuring that Express Start Breakfast run smoothly as per the latest SOP

•Inventory – keep on top of supplies, PAR stock and equipment, and minimise waste

•Tell your supervisor or duty manager about any unsafe equipment, place order for low supplies or safety incidents

•Help create a safe space by following our safety procedures and wearing necessary protective equipment

•Be cleaner than clean – meet or exceed local cleanliness and hygiene laws

•Help with washing up and other kitchen duties when needed

•Give guests a better experience by helping with any queries or advice

•Help to promote social media feedback using GR Code

•Wear your uniform with pride

•Assisting F&B supervisor on the Team Planner, Duty Roster, Leave plan and any admin related job

•Take on other ad-hoc duties as directed by Supervisor/Line Manager

What we need from you

•Strong – sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

•Literate – you'll need a good grasp of reading, writing and basic maths

•Flexible – night, weekend and holiday shifts are all part of the job

•Compliant – as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language

•Articulate – a great communicator, you'll be warm, welcoming and easy to talk to

We are an idyllic organic farm and premium farm-to-table restaurant.

Located in the beautiful highlands of Janda Baik just 40 minutes from Kuala Lumpur, we are one of the most reputable restaurants in the country and winner of Tatler's 'Best 20 Restaurants' Award in Malaysia for 2025.

We are looking for a multitasking Guest Services Manager to join our excellent team.

Responsibilities include:

• Guest relations, including handling email bookings & enquiries.
• Floor service, including waiting tables on lunch service days.
• Supervise upkeep and maintenance of guest records & service areas
• Ensure restaurant tableware and furniture are in tip top condition
• Assist with office admin, farm shop merchandising & management

Candidates must have the following attributes:

• Hard working, confident & creative
• Friendly, honest & pleasant in appearance
• Good organisation skills, meticulous & details-oriented
• Excellent command of written and spoken English.
• Fit, agile and in good health
• Able to handle and serve alcohol
• Possess valid driving license
• Possess own transport, either car or motorcycle

This is a senior multi-tasking position that forms part of the core operational team of our restaurant. The candidate is expected to achieve the highest standards of service delivery in the hospitality industry. Prior experience in guest service and / or F&B hospitality is NOT mandatory as training will be provided. Excellent command of spoken and written English is mandatory, as is a friendly, exacting and intelligent personality. Interest in photography, design, food and luxury lifestyle are major advantages.

We offer the following benefits:

• 5-day work week, Wednesday to Sunday
• Staff hospitalisation insurance
• Staff accommodation, if needed
• Monthly bonus payment
• Progressive, close-knit work environment surrounded by an idyllic organic farm, cool climate and beautiful forested hills.

Shortlisted candidates are required to undergo a service trial after the initial video interview.