21 Marketing Intelligence jobs in Malaysia

Associate Manager, Marketing & Business Analytics

Kuala Lumpur, Kuala Lumpur Klook Travel Technology Limited

Posted 10 days ago

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Job Description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

  • Customer First

  • Push Boundaries

  • Critical Thinking

  • Build for Scale

  • Less is More

  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

We are looking for a meticulous and data-driven analyst to join a dynamic growth team supporting our western markets (US, UK, ANZ). In this role, you will be a key supporting figure for our marketing and business development teams, conducting analysis to support business decisions, setting up performance monitoring dashboards, and providing critical insights to enable our teams to make better data-driven decisions. If you thrive on working with data and have a keen eye for detail, this role is perfect for you.

What You Will Do:

  • Translate business needs into scalable data solutions by leading the design and implementation of analytics frameworks, dashboards, automated reporting, and pipelines to drive decision-making across western market marketing and supply operations teams

  • Own data accuracy and integrity, partnering with central analytics teams to ensure a single source of truth and resolve data quality issues proactively

  • Define and prioritize analytics roadmaps, aligning data initiatives with business objectives and influencing strategy through data-backed recommendations

  • Analyze marketing channel and campaign data regularly to identify opportunities to improve marketing efficiency

  • Conduct in-depth analytical studies combining external research data and internal data to facilitate strategy planning for marketing and supply teams

  • Write queries and perform ad hoc data analysis

What You Will Need:

  • Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or Business Communications are preferred

  • 3+ years of experience in data analytics and business intelligence

  • Familiar with data visualization tools Experience in programming or analytic tools such as SQL, Python, Jupyter Notebooks,etc.

  • Familiar with navigating data warehouses like BigQuery, Snowflake, etc.

  • Familiar with data visualization tools such as Tableau, Google Data Studio/Looker Studio, PowerBI, etc.

  • Excellent English communication skills (written & verbal), with experience presenting to senior leadership l communication skills

  • A start-up attitude: self-motivated, solution and results oriented, highly collaborative with a roll-up-your-sleeves attitude

  • Not afraid to ask questions and challenge the status quo

  • Meticulous attention to detail and a knack for solving operational challenges

  • Consistently strives for strong performance; professional and has a thirst for excellence

  • Globally-minded and adept at managing priorities across diverse stakeholders and time zones

  • Experience with marketing tags/pixels, clickstream/event/activity management, and web analytics tools are a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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Associate Manager, Marketing & Business Analytics

Kuala Lumpur, Kuala Lumpur Klook Travel Technology Limited

Posted today

Job Viewed

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Job Description

About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help

bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! We are looking for a meticulous and data-driven analyst to join a dynamic growth team supporting our western markets (US, UK, ANZ). In this role, you will be a key supporting figure for our marketing and business development teams, conducting analysis to support business decisions, setting up performance monitoring dashboards, and providing critical insights to enable our teams to make better data-driven decisions. If you thrive on working with data and have a keen eye for detail, this role is perfect for you. What You Will Do: Translate business needs into scalable data solutions by leading the design and implementation of analytics frameworks, dashboards, automated reporting, and pipelines to drive decision-making across western market marketing and supply operations teams

Own data accuracy and integrity, partnering with central analytics teams to ensure a single source of truth and resolve data quality issues proactively

Define and prioritize analytics roadmaps, aligning data initiatives with business objectives and influencing strategy through data-backed recommendations

Analyze marketing channel and campaign data regularly to identify opportunities to improve marketing efficiency

Conduct in-depth analytical studies combining external research data and internal data to facilitate strategy planning for marketing and supply teams

Write queries and perform ad hoc data analysis

What You Will Need: Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or Business Communications are preferred

3+ years of experience in data analytics and business intelligence

Familiar with data visualization tools Experience in programming or analytic tools such as SQL, Python, Jupyter Notebooks,etc.

Familiar with navigating data warehouses like BigQuery, Snowflake, etc.

Familiar with data visualization tools such as Tableau, Google Data Studio/Looker Studio, PowerBI, etc.

Excellent English communication skills (written & verbal), with experience presenting to senior leadership l communication skills

A start-up attitude: self-motivated, solution and results oriented, highly collaborative with a roll-up-your-sleeves attitude

Not afraid to ask questions and challenge the status quo

Meticulous attention to detail and a knack for solving operational challenges

Consistently strives for strong performance; professional and has a thirst for excellence

Globally-minded and adept at managing priorities across diverse stakeholders and time zones

Experience with marketing tags/pixels, clickstream/event/activity management, and web analytics tools are a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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Data Analysis

Kuala Lumpur, Kuala Lumpur LexisNexis

Posted 10 days ago

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Job Description

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

The Data Analyst III role consults with internal stakeholders to understand problems, collect and analyze data to support data driven business decisions. This role uses data tools to collate, model, interpret, develop visualizations/information products, and communicate to the business. Specifically, individuals in this role will execute on projects/initiatives with high complexity independently. The role will be on shift hour ideally from 3PM to 12AM.

Responsibilities

  • Solid understanding of best practices
  • Executes on projects and initiatives independently
  • Provides support to the analytics team members
  • Begins to lead analytics effort with high complexity
  • Partners with stakeholders to understand their business needs and to make suggestions for analysis and metrics to drive insights and recommendations
  • Understands who the customers are and what is happening in the market with necessary commercial awareness
  • Creates visual displays of data through selected tools and analytical packages
  • Effectively lead and manage small/operational analytics projects

Qualifications:

  • Bachelors or Master Degree in Data Analytics/Data Science/Math or equivalent work experience
  • Ability to understand complex data structure and to apply advanced blending and refinement techniques including big data and knows how to apply advanced data preparation and refinement techniques
  • Significant experience leveraging SQL for data querrying
  • Experience with different visualizations tools such as Tableau or PowerBI
  • Experience in intermediate statistics
  • Basic knowledge of big data platforms
  • Ability to present complex issues in simple and sophisticated insights
  • Ability to combine visualizations from multiple sources to tell an effective and engaging story
  • Knowledge of different project management approaches and lifecycles

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
  • Life Assurance Policies: Providing financial security for your loved ones.
  • Long Service Award: Recognition for your dedication and loyalty
  • Access to Learning and Development Resources: Empowering your professional growth.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

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Manager Data Analysis

Petaling Jaya, Selangor PEOPLE PROFILERS

Posted today

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Job Description

  • Analyze business data to interpret business reports, trends and provide suggestions for Management and Head of Department (HOD)
  • Drive data remediation projects with existing team.
  • Using data driven approach to identify business drivers which can lead to revenue growth and increased profitability.
  • Develop visualization and presentation for dissemination of analytical results and derivation of actionable insights.
  • Define and optimize marketing automation strategy and build customer segments to facilitate marketing targeting.
  • Perform root cause analysis, fix data quality issues and provide ongoing reports.
  • Create and maintain optimal data pipeline architecture including assembling large complex data sets to be ready for data analytics.
  • Manage database and CRM data, solving any problem during analysis and implementation with Japan Headquarter and HOD.
  • Communicate report findings/business insights to business stakeholders through meaningful dashboard/data visualization tools.
  • Coordinate with different functional teams to implement models, while monitoring and analyzing model performance and data accuracy.
  • Work collaboratively with key departments and Manager in delivering high quality analytics support to management and other stakeholders using statistical and analytical skills and tools.
  • Ensure initiatives are aligned with policies and standard operating protocols.
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Data Analysis Specialist I

Shah Alam, Selangor PPG

Posted 11 days ago

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Job Description

Responsibilities

As a Data Analysis Specialist I you will responsible for projects and acts as a liaison between the Business and the application development teams. She/He contributes to the different phases of the application life cycle, such as data modeling, maintenance, support and enhancements. Moreover, the Data Analyst responsibilities consist of:

  • Identifying and analyzing business needs
  • Conducting requirements gathering, and defining scope and objectives
  • Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
  • Translating business requirements into application requirements

Key Responsibilities

Business Skills

  • Ability to rapidly assimilate information and processes related to one or several tracks within the Data & Analytics
  • Capacity to understand, analyze and depict high level architecture or solutions to turn data to insight.
  • Knowledge and experience in gathering requirements, functional design, testing and working with business processes.
  • Understanding of how IT affects an organization and ability to link it to redesigned business processes.

Technical Skills

  • Utilize data analysis tools and programming languages (e.g., SQL) to manipulate and analyze data.
  • Develop and maintain dashboards, reports, and data visualizations.

Project Management Skills

  • Assist in project planning and coordination for data analysis initiatives.
  • Track and report on project progress, ensuring that timelines and objectives are met.

Interpersonal Skills

Data Analyst, Analyst II is an individual contributor is responsible for tasks within a specific domain, focusing on their individual work:

  • Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.
  • Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
  • Share responsibility with other team members to ensure on-time product delivery, which require a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member.

Qualifications

  • Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • 0-2 years of IT or a related discipline experience. Outstanding fresh graduates are welcome.
  • Analytical and conceptual skills
  • Strong oral and written communication skills, including technical writing.
  • Must have a strong systems and process orientation.
  • Must be comfortable working remotely and lack of face-to-face time with colleagues and managers.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
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Market Research Analyst

Petaling Jaya, Selangor Amway Malaysia Indonesia Singapore & Brunei (MISB)

Posted 9 days ago

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Job Description

Key Responsibilities

  1. Device, execute, analyze and reporting of in-house market research findings to support local market growth
  2. Consolidate internal and external research insights as well as extracting business data trend to support in the development of business solutions that address business needs
  3. Monitor environmental trend, consumer dynamic, competitive landscape and adjacent industries movements
  4. Provide supporting information to marketing in structuring brand building, product positioning and development, portfolio opportunity, value proposition, pricing strategy, business partnership, competitive intelligence, consumer demand and track marketing activities performance
  5. Collaborate and/or support with cross-functional team to curate business pain points with insights-driven recommendation
  6. Partner with Global Market Research Team in local coordination and customizing locally relevance research findings to support strategy planning
  7. Comprehend and articulate ABO business sentiment, strengths and challenges at different levels and provide rational recommendation that can be used to support business growth
  8. Identify the gap of expectation and satisfaction of APC to influence business in proposing relevant action plans to continuously improve their shopping experience
  9. Key point of contact in dealing with research agency from project briefing, pitching, proposal evaluation, budget negotiation, research execution, internal co-ordination, progress monitoring, analysis and reporting that answers business and research objectives subject to requirement set in any of the business and research activities and may or may not involve in end-to-end activities in dealing with research agency.
  10. Support ad-hoc internal business data extraction request from marketing

Required Knowledge, Skills and Abilities:

  • Knowledge on principles, practices, analysis procedures and software of quantitative and qualitative market research
  • Seasoned in quantitative analysis data software (SPSS, Qualtrics, M/S Excel, OBIEE, SQL etc)
  • Experienced in qualitative moderating and insightful reporting skill
  • Analytical skills in custom market research and internal business data tracking
  • Resourceful in information acquisition such as capable to conduct desk research, retail safari, social media monitoring to identify underlying market and consumer trends etc.
  • Proficient oral and written communications skills in English, Mandarin and Bahasa
  • Ability to balance competing demands and meet deadlines
  • Manages day-to-day activity
  • Work together with various levels of internal and external stakeholders, Global Market Research and BI
  • Experience in market research agencies and management consultation liaison
  • Possess good critical thinking and problem-solving skills to take care of various research subjects
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Market Research Analyst

Petaling Jaya, Selangor Amway Malaysia Indonesia Singapore & Brunei (MISB)

Posted today

Job Viewed

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Job Description

Key Responsibilities Device, execute, analyze and reporting of in-house market research findings to support local market growth Consolidate internal and external research insights as well as extracting business data trend to support in the development of business solutions that address business needs Monitor environmental trend, consumer dynamic, competitive landscape and adjacent industries movements Provide supporting information to marketing in structuring brand building, product positioning and development, portfolio opportunity, value proposition, pricing strategy, business partnership, competitive intelligence, consumer demand and track marketing activities performance Collaborate and/or support with cross-functional team to curate business pain points with insights-driven recommendation Partner with Global Market Research Team in local coordination and customizing locally relevance research findings to support strategy planning Comprehend and articulate ABO business sentiment, strengths and challenges at different levels and provide rational recommendation that can be used to support business growth Identify the gap of expectation and satisfaction of APC to influence business in proposing relevant action plans to continuously improve their shopping experience Key point of contact in dealing with research agency from project briefing, pitching, proposal evaluation, budget negotiation, research execution, internal co-ordination, progress monitoring, analysis and reporting that answers business and research objectives subject to requirement set in any of the business and research activities and may or may not involve in end-to-end activities in dealing with research agency. Support ad-hoc internal business data extraction request from marketing Required Knowledge, Skills and Abilities: Knowledge on principles, practices, analysis procedures and software of quantitative and qualitative market research Seasoned in quantitative analysis data software (SPSS, Qualtrics, M/S Excel, OBIEE, SQL etc) Experienced in qualitative moderating and insightful reporting skill Analytical skills in custom market research and internal business data tracking Resourceful in information acquisition such as capable to conduct desk research, retail safari, social media monitoring to identify underlying market and consumer trends etc. Proficient oral and written communications skills in English, Mandarin and Bahasa Ability to balance competing demands and meet deadlines Manages day-to-day activity Work together with various levels of internal and external stakeholders, Global Market Research and BI Experience in market research agencies and management consultation liaison Possess good critical thinking and problem-solving skills to take care of various research subjects

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Market Research Analyst (MRA)

Kuala Lumpur, Kuala Lumpur Alphaiotabpo

Posted 10 days ago

Job Viewed

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Job Description

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities

  • Learning & Development Programs to Upskill Yourself

  • Lucrative Salary Package

  • Health and Wellness Perks & Benefits

  • Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

  • Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
  • Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
  • Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
  • Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
  • Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

  • About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
  • Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
  • Proven track record of driving customer satisfaction, retention, and growth.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
  • Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

#J-18808-Ljbffr
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Market Research Analyst (MRA)

Kuala Lumpur, Kuala Lumpur Alphaiotabpo

Posted today

Job Viewed

Tap Again To Close

Job Description

Join Our Alpha Iota Family, Where Everyone Wins! Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

.and lots more! Alpha Iota is based in

Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota! What would you be doing: Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints. Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices. Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs. Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention. Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs. To be successful in this role, you will need to have: About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support. Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau). Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. Proven track record of driving customer satisfaction, retention, and growth. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus. Don't miss out on this exciting opportunity! Apply now at

.

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Market Research Analyst (MRA)

Kuala Lumpur, Kuala Lumpur Alpha Iota BPO Sdn Bhd

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities

  • Learning & Development Programs to Upskill Yourself

  • Lucrative Salary Package

  • Health and Wellness Perks & Benefits

  • Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

  • Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
  • Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
  • Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
  • Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
  • Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

  • About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
  • Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
  • Proven track record of driving customer satisfaction, retention, and growth.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
  • Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

This advertiser has chosen not to accept applicants from your region.
 

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