What Jobs are available for Marketing Communication in Malaysia?

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Marriott Executive Apartments Kuala Lumpur, 17 Jalan Kia Peng, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Executes email marketing, and display advertising.
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
- Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
- Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
**Direct Marketing and Collateral Development**
- Coordinates and executes Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
- Promotes collection of competitors collateral and publicity on a monthly basis.
- Manages the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with eCommerce to verify the Hotel's website and related websites are updated on a regular basis.
- Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
- Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Summary**
We are seeking a skilled SME-Digital Marketing professional with 3 to 6 years of experience to join our team. The ideal candidate will excel in English communication MS Excel and MS Word. Experience in the Online and Hi-Tech domains is a plus. This hybrid role offers a dynamic work environment with no travel required focusing on day shifts.
**Responsibilities**
+ Develop and implement digital marketing strategies to enhance brand visibility and engagement.
+ Analyze market trends and customer data to optimize marketing campaigns.
+ Collaborate with cross-functional teams to align marketing efforts with business objectives.
+ Utilize MS Excel to track and report on campaign performance metrics.
+ Create compelling content using MS Word to support marketing initiatives.
+ Conduct competitive analysis to identify opportunities for growth.
+ Manage digital marketing channels including social media email and web platforms.
+ Ensure all marketing materials are consistent with brand guidelines.
+ Monitor and respond to customer feedback on digital platforms.
+ Provide insights and recommendations based on data analysis to improve marketing effectiveness.
+ Stay updated with the latest digital marketing trends and technologies.
+ Support the team in executing online marketing campaigns in the Hi-Tech sector.
+ Contribute to the companys mission by driving impactful marketing strategies that resonate with target audiences.
**Qualifications**
+ Demonstrate proficiency in English communication to effectively convey marketing messages.
+ Exhibit strong skills in MS Excel for data analysis and reporting.
+ Show expertise in MS Word for creating professional marketing documents.
+ Possess experience in the Online domain to understand digital marketing dynamics.
+ Have knowledge of the Hi-Tech industry to tailor marketing strategies accordingly.
+ Adapt to a hybrid work model balancing remote and in-office responsibilities.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia, 58200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As an Intern in Roche Pharma Malaysia, you may be assigned to a variety of tasks and/or projects relevant for the assigned team/function. The objective of assignments is for the intern to practically apply academic or vocational studies/learning in a Roche setting, as well as learn more about the Roche organization, as future employment with Roche may be a possibility subject to job availability, candidate qualification and past performance.
Assignments will vary but are typically to support the activities of regular employees, such as entry-level research and reporting, analyses and modeling, preparing materials for others, coordinating small events or meetings, improving basic departmental operations such as filing or archiving systems, departmental libraries, etc.
**Responsibilities and Accountabilities:**
+ For assignments in Digital Marketing, key responsibilities of an intern may include but not limited to the following (with appropriate guidance from experienced colleagues):
+ Collaborating closely with field-facing and office-based colleagues to understand customer/patient/healthcare ecosystem needs as well as Roche strategies and products in the assigned disease area
+ Adapting materials/assets/content from global or other countries to local context and needs.
+ Creating new materials/assets/content  Support planning, project management and implementation for (digital) marketing campaigns.
+ Support development of content/channel strategies and tactics
+ Length of internship will vary according to business needs.
**Job Specific Competencies:**
+ Purpose-driven, passionate to make an impact to patients and society
+ Strong self-organization and high achiever
+ Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
+ Strong communication and engagement skills
+ Display of integrity in everything
**Education / Qualifications:**
+ Degree in Medical/Scientific and/or business background (e.g., Science/Medical/Pharmacy students, or Business Administration/Economics students with good understanding of medical-scientific concepts and terminology)
**Expertise:**
+ Able to understand and use digital means and tools
+ Proficiency in English; fluency in Malay and/or Mandarin language is a plus
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

**Your Day To Day**
**People**
+ Participate in marketing and revenue meetings.
+ Proactive in looking for current digital/social trends and industry developments to grow the business and identify partnerships for the business to explore.
+ Live the company winning ways in the Digital Marketing business activities.
+ Work collaboratively with our people to achieve mutual goals of the hotel.
+ Build and manage relationship with third party digital vendors and partners.
+ Develop and maintain great working relationships with key clients and outside contacts to increase revenue.
+ Making sure all assigned tasks/ project deadlines are met.
**Financial**
+ Develop effective content strategy to drive online business and improve conversion rates through a better online experience.
+ Drive brand web revenue by increasing page views and time spent on the page.
+ Review channel performance and highlight risks and opportunities.
+ Merchandise IHG global/regional campaigns.
**Guest Experience**
+ Support subscribing hotels to ensure all content and images are up to date on Hotel Content Manager (HCM), consistent across all local channels and partner websites.
+ Support subscribing hotels to adopt new IHG tools and systems that benefit the guests from an operational or marketing perspective.
+ Support subscribing hotels with best practices in monitoring and managing content marketing through digital channels.
**Responsible Business**
+ Support subscribing hotels on the advocacy of data stewardship.
+ Support subscribing hotels to manage and grow their databases in line with IHG privacy guidelines.
+ Ad-hoc duties - unexpected moments when we have to pull together to get a task done
**Accountability**
+ This is a digital marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent in marketing or related field.
+ Minimum 4 or more years of experience in a hospitality marketing, in-house digital departments or marketing/advertising agencies.
+ Must be detail and deadline-oriented, communicative, able to multi-task on projects requiring differing skills sets, while maintaining high standards of work on a tight schedule in a fast-paced environment.
+ Strong knowledge of local online consumer behaviours, e-commerce and digital trends.
+ Strong knowledge of local businesses and business trends required
+ Digitally savvy with Content Management Systems, e-commerce operations & SEO.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Job Title:** Digital Marketing (Social Posting Coordinator) - Korean/Japanese
**Location:** Malaysia
**Experience required:** 3 -5 years in Digital Marketing
**Language Requirement:** Must have proficiency in Korean or Japanese
**Summary:**
As a Coordinator, you will be responsible for collaborating with internal and external teams to distribute best-in-class creative campaigns for Client titles.
**Responsibilities will include:**
+ You will play a key role in managing vendors who distribute Client campaigns for the biggest global client and local titles, as well as various smaller earned and owned title.
+ You will co-ordinate and work with external creative and media agencies, as well as internal local and global stakeholders, to ensure timely and seamless flighting of paid and organic campaigns
**Qualifications:**
+ At least 3-5 years of marketing experience, preferably from a consumer brand or creative agency that handles marketing campaigns.
+ Have knowledge and exposure to running 360-campaigns, from campaign development to tactical execution (including AV/trailers, digital/social, print, and out-of-home).
+ Must be a creative thinker with a strong pulse on pop culture and social trends
+ Is a proactive and highly-organized collaborator in a fast-paced, multifaceted environment. We will typically have multiple campaigns launching at once which require working with multiple stakeholders.
+ Written and Verbal fluency in both English and Korean/Japanese
**What else we need from you:**
+ You thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity, and demonstrate strong judgment and leadership in the face of ambiguity.
+ A curious mind that can help us establish innovative ways of optimizing workflows
+ Native understanding of Korean markets combined with the skills to tell compelling stories for the market through budget-agnostic ideas
+ Deep knowledge of pop culture, having invested thousands of hours consuming content. Someone truly passionate about entertainment, capable of extracting powerful communication insights from our original content
+ Ability to manage multiple time-sensitive projects simultaneously without the support of a large team, working both independently and in close collaboration with a wide variety of stakeholders
+ Clear communication that keeps teams accountable vs just relaying information from point A to point B
+ Ability to self-motivate in a fast-paced, multifaceted environment
+ Capacity to continuously provide and receive constructive, actionable feedback to and from colleagues
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What You'll Do

As our Digital Marketing Intern, you'll work side-by-side with our marketing team to bring exciting campaigns to life. You will:

• Assist in planning, executing, and optimizing digital campaigns across social media, email, SEO, and paid ads

• Help create engaging content (posts, reels, blogs, visuals) aligned with brand messaging

• Monitor campaign performance and provide insights using tools like Google Analytics, Meta Ads Manager, etc.

• Conduct market and competitor research to fuel innovative strategies

• Support community engagement and growth across platforms (Instagram, TikTok, LinkedIn, etc.)

• Collaborate with designers, content creators, and marketing leads on various initiatives



What We're Looking For

• A student or fresh graduate in Marketing, Communications, Business, or a related field

• Passionate about digital marketing, social media trends, and data-driven strategies

• Familiar with tools like Canva, Meta Business Suite, Google Ads, Mailchimp, or similar

• Strong communication and writing skills

• A proactive, positive attitude, you’re eager to learn, take initiative, and grow with the team

• Bonus: experience with video editing, basic design, or influencer marketing



What You’ll Get

• Real-world experience in digital campaigns, branding, and marketing strategy

• 1-on-1 mentorship with marketing professionals

• Just a short 2–3-minute walk from LRT Kerinchi

• A voice at the table — we value your ideas and initiative

• Monthly allowance between RM600 – RM1000

• Monthly performance-based incentives

**Additional Information** Marketing & Communications Manager
**Job Number**
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Executes email marketing, and display advertising.
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
- Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
- Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
**Direct Marketing and Collateral Development**
- Coordinates and executes Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
- Promotes collection of competitors collateral and publicity on a monthly basis.
- Manages the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with eCommerce to verify the Hotel's website and related websites are updated on a regular basis.
- Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
- Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Your Day To Day**
**Financial**
+ Direct, develop and oversee the execution of strategic public relations programmes based on hotel revenue goals and customer satisfaction level; define and reinforce the brand image, promote product features and unique selling points, reach target markets and enhance the hotel's perceived and actual value to all stake holders and customers while managing PR allocation within the Marketing & Communications annual budget.
+ Take the lead in developing PR strategies and tactical or promotion execution to address business gap and publicity opportunities for the hotel.
+ Build strong profile within local market place through attendance at various events.
+ Track return of investment (ROI) of all PR initiatives
**People**
+ Establish strong media engagement with print, digital journalists and influencers / KOLs to generate business opportunities for the hotel.
+ Maintain clippings pertaining to the hotel based on daily review of the media and provide same to General Manager, other departments, corporate public relations as appropriate.
+ Maintain and update mailing contact database file regularly.
+ Ensure hotel information is comprehensive and press info is updated through marketing materials and content management.
+ Manage brand reputation through online listening, tracking and offline sentiments, mentions and reviews. This also include Corporate Social Responsibilities activities and initiatives, playing key role in community relations.
+ Develop events, hotel gifts and giveaways. Work with Food & Beverage to develop festive products packaging.
+ Provide information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
+ Liaise with Human Resource Manager on matters affecting corporate image
**Guest Experience**
+ Establish and achieve quality and guest satisfaction goals. Work with department concerned to respond in a courteous and prompt manner to all guest queries, complaints and/or requests to ensure a high level of guest satisfaction.
+ Oversee all public platform for the hotel and hold regular reviews on hotel reviews and anything with regards to public image
+ Strengthen PR by developing key messages, press releases, organise promotional activities, speeches and stories for targeted audience and disseminate to the media including planning, development and activation of story pitches to key publications, third party websites, blog etc.
+ Ensure hotel marketing strategies and promotional activities are effectively integrated with corporate initiatives.
+ Advocate brand consistency in positioning, key messages; and values that representation and support are aligned in all advertising, marketing materials, photography and/or sponsorship.
+ Direct and supervise internal & outgoing communication for advertising, marketing materials and public relations purposes based on brand corporate identity and guideline. Maintain and update hotel photos file & hotel press kit on timely manner.
+ Responsible for promotional press releases and personalities among guests and employees of the hotel and on newsworthy events in the hotel and disseminates released to appropriate local trade and consumer media.
**Responsible for Business**
+ Develop media contacts, plan press conference and other media related activities. Act as hotel liaison with media to promote good publicity and counteract bad publicity/media crisis in order to maintain the prestigious image of the hotel.
+ Establish a programme for sending promotional news to trade publications, Indulge members on regular basis covering special events, promotions etc.
+ Establish strategic partnerships to deliver and/or to reinforce hotel's key messages. Develop and assists key media partners in hosting events in the hotel.
+ Secure opportunities, directs and/or attend events to develop luxury targeted partner relationships.
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management/Mass Communication
+ 3 years of experience including management experience.
+ Friendly and great knowledge about IHG brand.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.