What Jobs are available for Mandarin Speaker in Malaysia?

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.
**Responsibilities:**
+ Perform complex fraud investigations with minimal supervision
+ Respond to complex customer requests that may not be covered by established procedures
+ Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
+ Resolve highly complex issues directly with client, or third parties
+ Drive organizational change through innovation and process improvement, eliminating friction points for team
+ Monitor process workflow, quality, and recommend new options to enhance productivity as required
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
**Qualifications:**
+ 2-4 years relevant experience
+ 1-2 years in a related role
+ Ability to process both inbound and outbound client calls
+ High attention to detail with the ability to interpret data and organize information
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Operations - Services
---
**Job Family:**
Fraud Operations
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Role:** **POI Editor - Cantonese/ Mandarin Speaker**
**Location: KL, Malaysia (Remote)**
**Job Expectations:**
+ High proficiency in written and spoken Mandarin and Cantonese, with excellent communication skills.
+ Basic understanding of end-user operational and technological aspects of online maps and their uses for navigation.
+ Basic online research skills, including analyzing information from different sources and finding information on the internet.
+ Strong analytical and problem-solving skills, with attention to detail.
+ Passion for quality and the ability to work independently with minimal supervision.
+ Strict adherence to deadlines, understanding work productivity and efficiency without compromising the quality of output.
+ Willingness to work in a constantly changing environment.
**Skills Required:**
+ Graduate/Post Graduate in any discipline.
+ Experience with map applications is a plus.
+ Basic research skills and the ability to use multiple sources to gather information.
+ Experience in quality verification and attention to detail is a plus.
+ Ability to identify errors/defects and qualitatively analyze and validate all attributes of POIs, ensuring they are edited and updated as per defined and approved specifications and policies.
+ Ensure accuracy of all curated information pertaining to POIs by referencing various data sources like websites and imagery.
+ Excellent written and verbal communication skills in Mandarin and Cantonese, with the ability to converse in English.
+ Basic ability to digitize (create/edit) and evaluate linear and polygonal geometry (POIs, AOIs, etc.) by referencing provided real-world imagery sources.
+ Basic analytical and logical reasoning abilities.
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Role:** **Process Executive - Japanese/ Mandarin Speaker**
**Location: KL, Malaysia (Remote)**
**Job Summary:**
Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.
**Key Responsibilities:**
**Data entry:** Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:
1. **Quality:** Ensuring quality outputs and meeting required AHT / KPI / SLA
2. **Knowledge:** Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
3. **Proactiveness:** Proactively raise any discrepancies, issues or bugs.
4. **Efficiency:** Meeting datelines for any given project or task
**Essential Skills:**
1. (Japanese and Mandarin) proficiency: Advance level in speaking, reading and writing.
2. High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
3. Have a good understanding of all forms of public transport.
4. Skilled researcher and comfortable using a variety of online sources in various languages.
5. Good communication skills.
6. Keen attention to detail and very meticulous.
7. Self-motivated and responsible.
8. Able to maintain positive attitude and attention to detail when performing repetitive tasks
9. Adaptable and able to learn new projects and processes.
**Nice to Have Skills** .
1. Customer service background (Communications team) preferred, but not necessary.
2. QGIS skills preferable.
3. Second language (if required as per Project Scope above).
4. MAC OS X experience preferred
5. Incident management experience is a big plus
6. 1-year technical support or other problem-solving experience preferred, not necessary
**Qualifications:**
Graduation / 13 years of education is the minimum qualification requirement
**Travel required:**
Travel **MAY BE** required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities:**
+ Review and perform short- and long-term forecasting analysis and standardized fraud analysis.
+ Make judgments based on practice and precedence, and work within guidelines, under general supervision.
+ Develop and maintain working knowledge of business/industry standards and practices.
+ Identify inconsistencies in data or results, and exchange information in a concise and rational method.
+ Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud Risk Assessment.
+ Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
+ Impact the business directly through the quality of the tasks/services provided.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Minimum 1 - 2 years working experience in fraud risk management, detection or similar role.
+ Demonstrates a foundational understanding of the Financial Industry and related skills.
+ Proficient in Microsoft Office.
+ Excellent verbal and written communication skills.
+ Strong analytical skills.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Fraud Operations
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Title:
Specialist, Sales Support (Mandarin Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Sales Support (Mandarin Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
**You Will**
+ Prepares quotes for contract renewal and RFP/RFI responses
+ Maintains quote documentation with accurate pricing and configurations
+ Ensures the integrity of client information maintained in the database systems
+ Updating and managing Excel spreadsheets
+ Dealing with external and internal queries in a professional, client orientated manner
+ Performs bookings (Purchase Order processing) and booking reconciliation
+ Performs QA self-check and peers-check
+ Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
+ Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
+ Prioritizes tasks to meet deadlines, paying attention to details
+ Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Effectively maintain and improve Knowledge Base Tool
+ Effectively identify and call out operational risks to management for review and consideration
+ Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
+ Other duties, as assigned
**You Have/Are**
+ **Local Malaysian**
+ Specialist level: Graduates with a Diploma/Degree, up to 2-3 years of relevant working experience preferred
+ **Proficient in Mandarin and English communication skills**
+ Advance knowledge in Microsoft Office suite (Word, Excel)
+ Strong attention to detail
+ Possess effective verbal and written communication skills
+ Handle confidential information with complete integrity
+ Prior experience working independently with team-player mindset
+ Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
+ Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
+ Ability to clearly articulate issues and challenges, and propose ideas or solutions
+ Proven ability to focus on customer needs and communicate with higher level staff, as needed
+ Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
+ Prior experience in following scripts and/or processes according to contractual agreements
+ Proven success in multi-tasking, prioritizing, and managing time effectively
+ Ability to follow established procedures and practices
+ Proven success and aptitude to learn new technology and data
**Privacy and Information security**
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
**Our Benefits and Perks**
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ Working Arrangement: Hybrid - 4 days WFH, 1 day WFO (Friday)
+ Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
+ Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Specialist, Customer Success (Mandarin Speaker)
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Description:-

- Assist in handling expatriate recruitment such as compile documents, rectify documents to meet requirement.

- Follow up outstanding document with clients.

- Liaise with Government authority for pending approval.

- Assist to prepare additional letters / agreement.

- Assist to upload documents in on-line system.

- Update customer for work progress and other related matter.



REQUIREMENT :

- Minimum Diploma in a relevant dicipline.

- At least 2 years of relevant working experience.

- Meticulous in documentation handling

- Computer literate, proficient in Microsoft Word, Excel, and PowerPoint

Job Title:
Sr. Specialist, Account Manager (Mandarin Speaker)
Job Description
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
+ Ensure that client's customers are satisfied with our client's services and resolve escalated issues
+ Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
+ Evaluate our client's customer needs and propose potential solutions
+ Be a single contact for our client's customer
+ Use data to fix customer concerns/roadblocks prohibiting satisfaction
+ Manage external competitive pressures and handle objections
+ Work with multiple partners, building relationships with decision-makers at all levels
+ Manage sales territory and achieving monthly quotas
+ Negotiate in tough situations
+ Identify risk and barriers to success; develop contingency plans
+ Identify opportunities for additional product or service sales
+ Use data to help influence buying/renewal process
+ Work with a team and report directly to a Sales Manager
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English, Mandarin
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (