140 Managing Director jobs in Malaysia

Essential Functions

• Build and adapt organizations (Malaysia, Singapore & Sri Lanka) that answer current and future customer needs.
• Overall responsibility (including Sales, Project Execution, Customer Service, Finance and HR) for Malaysia, Singapore & Sri Lanka.
• Accountable for healthy local finances and overall results including meeting budget for sales revenue (turnover) and bottom line, costs, capital investment, etc.
• Ensure compliance with local (Malaysia, Singapore & Sri Lanka) regulations, taxation laws, and risk management.
• Act within the scope of responsibility and authority of Bühler group directives.

This is where you'll excel Strategically

• Plan and implement actions for short and mid-term growth according to targets.
• Develop a good understanding of market needs, challenges, and competition to create profitable and sustainable business models.
• Develop new business opportunities through market studies and strategic collaboration with business units (BUs).
• Establish and maintain good relationships with customers, authorities, and political bodies where applicable.
• Coordinate with the rest of Bühler Asia for support in Sales, Quotation, Customer Service, and Project Execution.
• Maintain communication with regional and global BUs to align market strategies.

Operationally

• Ensure proper legal setup for business operations.
• Manage key accounts and lead the sales team, including personal engagement with key clients.
• Oversee marketing activities such as customer events, exhibitions, and sales seminars.
• Conduct regular business reviews with the local team to follow up on sales opportunities.
• Ensure sales and CRM systems are regularly updated.
• Understand customer needs and develop tailored solutions.
• Generate local business opportunities to support the local setup financially.

People Development and Succession

• Develop a strong local management team capable of recruiting and developing an effective workforce.
• Ensure all employees have a yearly learning and development plan reviewed during EPM to build relevant skills.
• Develop local successors for key positions.

These are the skills you'll need Knowledge, Skills, and Abilities

• Effective cost and resource planning.
• Personnel resource management skills.
• Proactive customer analysis to identify needs.
• Market analysis for future opportunities and business planning.
• Competitive analysis to evaluate advantages of competitors.
• Ability to build and maintain strategic relationships.
• Strong leadership with clear direction, motivation, and decision-making skills.
• High accountability and integrity.
• Results-oriented mindset.
• Business acumen with some financial and local accounting knowledge.
• Ability to influence and collaborate across all levels with assertiveness.
• Excellent interpersonal and communication skills in English.
• Comfortable working in a multicultural matrix organization.

Education & Experience

• Degree in Engineering or Business Management.
• Minimum of 10 years in leadership roles within technical sales or commercial management in the capital goods industry.
• Proven track record of driving growth and building strong customer relationships with technical products.
• Good understanding of grain or food processing plants.

Experience with Bühler sales and fulfillment processes, as well as sales of industrial equipment, capital goods, and investment projects.

Questions? We are happy to answer them!

Questions? We are happy to answer them!

Li Li
Assistant HR Manager

Creating impact together at Bühler!

Every day, two billion people eat food produced with Bühler equipment. One billion people drive vehicles with parts manufactured by our machines.

Bühler aims to balance humanity, nature, and the economy by developing solutions that unlock sustainable business opportunities in the food, feed, and mobility industries.

We strive to innovate for a better world, focusing on health, safety, and sustainability, partnering with customers, startups, multinationals, and academia to accelerate impact.

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Mastercard

Description

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.

Responsibilities

Client Impact

• Lead complex client engagements across a range of industries and problem statements.
• Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data.
• Own senior client relationships from mid-level to C-suite.
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations.
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value.
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels.
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital.
• Provide marketplace perspectives and insights.
• Lead on-the-job training, coaching, and mentorship to both direct and outside team members.
• Understand various marketing specializations and relationships between areas.

Qualifications

• Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing.
• Experience coaching and leading teams across large, strategic engagements with third parties.
• Experience leading vendor and senior client relationships.
• Deep knowledge of business KPIs, financials, and organizational leadership.
• Ability to identify new business development opportunities and adjacencies, and experience leading proposal development and scoping of new opportunities.
• Experience generating new knowledge or creating innovative solutions, ability to provide industry perspectives and thought leadership.
• Advanced Word, Excel, and PowerPoint skills.
• Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment.
• Ability to communicate effectively in English and the local office language (if applicable).
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs.

Preferred Qualifications

• Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management.
• Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Experience leading delivery and implementation of complex solutions and measuring impact on clients' business.
• Relevant industry expertise and/or experience in product, sales, or marketing technology.
• MBA or master’s degree with specialization in marketing or digital (not required).

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Hiring Organization

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

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Mastercard Description Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance. Responsibilities Client Impact Lead complex client engagements across a range of industries and problem statements. Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data. Own senior client relationships from mid-level to C-suite. Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations. Guide team through complex problem solving to business-focused solutions and recommendations that drive client value. Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels. Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital. Provide marketplace perspectives and insights. Lead on-the-job training, coaching, and mentorship to both direct and outside team members. Understand various marketing specializations and relationships between areas. Qualifications Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing. Experience coaching and leading teams across large, strategic engagements with third parties. Experience leading vendor and senior client relationships. Deep knowledge of business KPIs, financials, and organizational leadership. Ability to identify new business development opportunities and adjacencies, and experience leading proposal development and scoping of new opportunities. Experience generating new knowledge or creating innovative solutions, ability to provide industry perspectives and thought leadership. Advanced Word, Excel, and PowerPoint skills. Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment. Ability to communicate effectively in English and the local office language (if applicable). Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs. Preferred Qualifications Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management. Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors. Experience with data visualization tools (e.g., Tableau, Power BI). Experience leading delivery and implementation of complex solutions and measuring impact on clients' business. Relevant industry expertise and/or experience in product, sales, or marketing technology. MBA or master’s degree with specialization in marketing or digital (not required). We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Hiring Organization Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

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About The Team

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description

• Support the team by executing all administrative and operational duties.
• Support the team with documentation of the Seller Programmes processes
• Liaise with other internal teams (as and when required) to ensure the smooth execution of administrative and operational duties.
• Other ad hoc tasks as needed
  
  

Requirements

• Bachelor's Degree in a related field
• Strong attention to detail and communication skills
• Comfortable with Excel and handling data
• Able to work independently, with a flexible and proactive attitude

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.

The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.

Your key responsibilities

In the role, you will be expected to:

• Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
• Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
• Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
• Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
• Local project lead for Global and Area centralisation initiatives
• Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
• Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
• Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.

Skills and attributes for success

• Good interpersonal, communication, and organizational skills
• Strong analytical thinking and project management skills
• A team player
• Agile

To qualify for the role you must have

• Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
• Experience in an operations related, business management or control function preferred
• Strong people management skills and able to work/ manage different stakeholders
• Attention to detail and ability to analyze problems, design and implement solutions independently
• A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
• A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
• Strong organizational skills, able to work across and project manage multiple-initiatives at a time
• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
• Good command of written and spoken English.

Ideally, you’ll also have

• Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
• Data analytics skills such as PowerBI will be preferred

What we look for

A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Assurance Business Strategy Manager role at EY

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Assurance Business Strategy Manager role at EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.

The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.

Your Key Responsibilities

In the role, you will be expected to:

• Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
• Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
• Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
• Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
• Local project lead for Global and Area centralisation initiatives
• Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
• Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
• Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.
  
  

Skills And Attributes For Success

• Good interpersonal, communication, and organizational skills
• Strong analytical thinking and project management skills
• A team player
• Agile
  
  

To qualify for the role you must have

• Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
• Experience in an operations related, business management or control function preferred
• Strong people management skills and able to work/ manage different stakeholders
• Attention to detail and ability to analyze problems, design and implement solutions independently
• A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
• A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
• Strong organizational skills, able to work across and project manage multiple-initiatives at a time
• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
• Good command of written and spoken English.
  
  

Ideally, you’ll also have

• Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
• Data analytics skills such as PowerBI will be preferred
  
  

What We Look For

A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.

What We Offer

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

Apply now.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at EY by 2x

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Business Strategy & Investment Specialist

About the job Business Strategy & Investment Specialist

Company Background: We are representing our client which is a

leading public-listed manufacturer of wire products , as they continue to expand, they are looking for an

Business Strategy & Investment Specialist . Key Responsibilities: Assessing new product feasibility, financial returns, and investment risks. Conduct feasibility studies for new product launches, evaluating market demand, competitive landscape, and profitability Develop financial models to assess investment costs, expected revenue, and return on investment (ROI) Analyze sales forecasts, pricing strategies, and cost structures to determine the commercial viability of new initiatives Provide strategic recommendations to the Managing Director

based on data-driven insights and business objectives Act as a strategic partner to the MD,

offering expert advice on business expansion, capital allocation, and risk mitigation Represent the MD in meetings and external engagements when necessary Monitor key performance indicators (KPIs) and assess business performance to ensure alignment with targets Evaluate potential business partnerships, acquisitions, or investments

that align with the company's growth strategy Liaise with finance, sales, and operations teams to gather insights and ensure comprehensive investment analysis. Ensure all investment proposals are backed by rigorous analysis and risk assessments Job Requirements: Bachelors degree in Business Administration, Finance, Economics, or a related field (Masters degree preferred) Minimum 5 years of experience

in business analysis, financial planning, or strategic investment roles Strong analytical skills with proficiency in financial modelling, forecasting, and data interpretation Proficiency in Microsoft Excel, PowerPoint, and financial analysis tools. Able to speak and write English and Mandarin (Due to business nature) Location: KL or Melaka Interested candidate may send in your application online or email your updated resume to

sia@ talentrecruit.com.my . Only shortlisted candidates will be contacted.

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This job is an Operations Manager in investment management. You might like this job because you'll streamline processes, lead projects, and mentor a team, all while ensuring our financial operations run smoothly and efficiently! As an Operations Manager, you will play a key role in the day-to-day operational processes supporting investment management activities. This role requires a strong understanding of back- and middle-office functions and the ability to collaborate across departments including finance, compliance, technology, and investment teams. Lead and coordinate the end-to-end onboarding process with custodians and clients - ensuring every account is opened seamlessly, every interaction professional, and every expectation exceeded. Oversee and execute accurate, timely cash and security transfers, keeping our financial operations frictionless and dependable. Manage daily trade and position reconciliations, swiftly spotting discrepancies and resolving them with precision and confidence. Partner with finance and fund administration teams on NAV calculations, performance attribution, and financial reporting - ensuring our numbers always tell the right story. Constantly challenge the status quo. Identify inefficiencies and bring fresh ideas to life through smart process improvements and automation. Be a key player in cross-functional projects, from tech upgrades to regulatory rollouts. Collaborate with our tech team to shape internal tools, automate workflows, and protect data integrity across systems. Guide, mentor, and uplift junior team members—fostering a culture of collaboration, ownership, and excellence. Job Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Engineering or equivalent. 3–5 years of relevant experience in an operations or middle-office role within the asset management or financial services industry. Proficient in Microsoft Excel (pivot tables, advanced formulas, lookups, etc.). Experience with VBA for process automation is preferred. Familiarity with RPA tools (e.g., UiPath, Blue Prism) is preferred. Strong understanding of fund structures (mutual funds, ETFs) and have a working knowledge of various asset classes including equities, fixed income, and alternatives. Analytical, resourceful, and meticulous - with a knack for solving problems others might overlook. Communicate clearly, confidently, and can simplify the complex when needed. Work well both independently and in team settings - capable of juggling multiple priorities without breaking a sweat. Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees. #J-18808-Ljbffr

Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Workforce Management - Operations, MY Marketplace

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Shopee Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Workforce Management - Operations, MY Marketplace

role at

Shopee Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand. Manages DMS tools for auto assignments setup, capacity changes and productivity settings. Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns. Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.). Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule. Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations. Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Job Description

Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand. Manages DMS tools for auto assignments setup, capacity changes and productivity settings. Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns. Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.). Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule. Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations. Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Requirements

At least 2 years of experience as a Real-Time Analyst, WFM or any related roles. Strong mathematical, statistical, and analytical skills. Strong organizational skills and detail oriented. Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus. Excellent oral and written communication skills and interpersonal skills. Proficient in English (both verbal and written). Eager to work in a small team and fast-paced environments. Comfortable working with people from diverse cultural backgrounds. Bachelor's degree or above. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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