15373 Management jobs in Kuala Lumpur

Overview

Loan Documentation & Processing Sr Manager, Vice President – Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Establish and oversee a dynamic support model that efficiently allocates resources to provide flexible support across various post-closure loan servicing events, including instruction input, loan advice, reporting, and ad-hoc operational demands.
• Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects.
• Develops and exercises business plans, policies and procedures, and demonstrates the ability to lead projects, offer innovative solutions and cost saving opportunities.
• Stay abreast of developments within the loan documentation/processing function and consider the impact to the business.
• Responsible for volume, quality, timeliness and delivery of loan servicing and post booking support function activities.
• Accountable for integrity of process, operations and associated results.
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken.
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
• Assess service quality and identify areas for process improvement, service or technology enhancements.
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions.
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group.
• Conducts discovery and due diligence activities with clients to meet their needs.
• Assumes informal/formal leadership role within the team, involved in coaching and training of new recruits, and provides guidance and support to junior staff.
• Builds effective relationships with colleagues, management, internal/external clients and stakeholders, and has the ability to influence where necessary.
• Persuades/influences/negotiates with others through collaborative communication skills.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, and escalating, managing and reporting control issues with transparency.

• 6-10 years of experience
• Reasonable knowledge of business processes, reconciliation, systems and tools used in the loan process
• In-depth understanding of the loan lifecycle, post-closure servicing events, and broader lending operations processes
• Demonstrated experience in building, leading, and optimizing operational support functions or similar agile teams
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Ability to build and sustain excellent processes and incorporate efficient systems to support scalable solutions
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhere to policies

• Bachelor’s/University degree or equivalent experience

• Job Family Group: Operations - Transaction Services
• Job Family: Loan Documentation and Processing
• Time Type: Full time
• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking, Financial Services, and Investment Banking

Equal Opportunity: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

IT Security & Compliance Manager (PCI-DSS / ISO 27001)

Working hour: Mon-Fri, 9am-6pm (WFH once confirmed)

Industry: IT Consulting Solutions

• Manage operational IT Security for a high availability financial service, handle reporting and improvement, and assist in audits and trainings.
• Drive analysis and handling of security vulnerabilities and incidents.
• Establish, maintain and review compliance with Operational Security processes and procedures, and monitor adherence.
• Establish, maintain and review strict access control to information and IT systems according to business needs and access policies.
• Perform Access Management activities (grant, change and revoke access privileges).
• Establish and maintain an environment that complies with PCI DSS, ISO/IEC 27001/27002, and other applicable security standards and baselines.
• Monitor and manage security controls (system settings, logs, alerts, audit trails, authentication events, attempts, violations, faulty logons, lockouts, etc.).
• Collaborate with clients, application and infrastructure owners to apply and implement security changes/solutions (e.g., protection concepts, security specifications, architecture and design, security assessment).
• Contribute to Security Operation Center (SOC) tools, maintenance and operations support.

• Knowledge of baseline controls including environmental controls, application general controls, third-party access controls and legal/regulatory controls.
• Experience working with external auditors on ISAE 3402, PCI-DSS, and other mandatory standards; familiarity with ISO/IEC 27001 family.
• Maintaining mandatory standards (health and safety) and ISO/IEC 27001:2005/27002:2005/27005:2008 when applicable.
• Self-starter with ability to work autonomously and willingness to learn and explore compliance and IT security.
• Strong written and verbal communication; ability to interact with internal/external stakeholders, auditors and cross-functional teams.
• Broad understanding of security technology, IT security standards and compliance.

• Overall 8-10 years of IT industry experience, with at least 5 years in IT Security & Compliance.
• Self-motivated, able to work independently and as part of a team.
• Nice to have: domain knowledge in payments (PCI DSS, PCI PA-DSS), security standards, IT security and assurance, SIEM, and experience with IT operations/SOC tools.

• Which statement best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• How much notice are you required to give your current employer?

Overview

We are seeking an experienced Finance Fund Manager responsible for building and optimizing the group’s fund management system, implementing funding strategies, and overseeing comprehensive risk controls throughout the process. This role requires a strong ability to coordinate funds on a macro level, familiarity with third-party payment system operations, expertise in fund analysis and forecasting, and efficient resource allocation to support the group’s strategic objectives.

• Design and improve fund management policies, procedures, and operational standards for both the group and private banking sectors
• Lead the development and iteration of the fund management system, driving the integration and efficient operation of banking account systems and third-party payment platforms
• Oversee domestic and international fund pool management, optimizing fund collection and utilization efficiency

• Collaborate with the group and major shareholders to formulate medium- to long-term fund planning, including financing strategies, investment allocation, and liquidity management plans
• Continuously monitor market conditions and policy changes, adjusting fund strategies proactively to meet business development needs

• Manage daily fund allocation, position management, and liquidity risk monitoring for the group and private banking units
• Overseeing diversified investment and financing solutions to optimize fund costs
• Manage cross-border fund flows ensuring compliance and controllable foreign exchange risk

• Possess in-depth knowledge of third-party payment settlement rules and system integration (e.g., Alipay, WeChat Pay, cross-border payment platforms)
• Promote automation of payment processes to enhance fund settlement efficiency and security

• Establish fund risk early-warning mechanisms covering liquidity risk, credit risk, and operational risk
• Conduct regular stress testing and scenario analysis, developing contingency plans

• Prepare daily, monthly, and special fund analysis reports, providing cash flow forecasts and gap analysis
• Use data modelling tools to optimize fund utilization efficiency and provide data-driven support for the management decisions

• Bachelor’s degree or above in Finance, Economics, Accounting, or related fields; Professional certificate in CPA, CFA, FRM are a plus
• Required 3–5+ years working experience in fund management within large corporations or financial institutions; experience with foreign exchange operations is preferable. Must be expertise in fund pool management, cross-border fund flows, and financing instruments (e.g., supply chain finance, ABS)
• Familiarity with third-party payment systems, SWIFT, foreign exchange management, and international settlement. Proficient in fund management systems (e.g., SAP Treasury), Excel modeling, and data analysis tools
• Proficiency in Mandarin (spoken and written) to liaise with stakeholders from Mainland China and Taiwan
• Strong risk awareness and compliance management skills. This role requires the candidate possess excellent cross-departmental collaboration and resource integration abilities. Superior logical analysis skills and strategic vision

• Competitive compensation, benefits, and long-term incentive plans which covering medical, optical, gym and sport subsidy etc
• Flexible time working arrangement
• Opportunities to participate in group-level strategic projects and increase global exposure
• An open, innovative work environment with professional growth and development

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Overview

Workplace Experience Manager (Kuala Lumpur)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If the above interests you, we would love to hear from you!

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Date: 12 Aug 2025

Service Line / Portfolios: Clients & Industries

Location:

Singapore, Singapore, SG

Title: Manager/ Senior Manager, Deloitte Greenhouse Experience

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

The Deloitte Greenhouse Southeast Asia is positioned as an innovation and problem-solving accelerator. We help our clients advance their strategic growth or innovation initiatives through full-to-multi day(s) workshops, called “Labs”. We deliver a unique experience that combines technology, immersive tools and expert facilitation to help our clients ideate, develop strategies and solve complex business challenges.

This role will give the candidate a unique opportunity to work with a wide array of clients to solve business problems, stretch their critical thinking and problem-solving skills and network with executive level clients as well as Deloitte leaders.This is a fast-paced role where you arejuggling multiple projects in various phases of design and delivery of bespoke in person or virtual Lab experiences, and where applicable, mobile sessions across the APAC region or globally.

The ideal candidate will be a high-performing SeniorManager/Manager with strong consulting and projectmanagement skills, good facilitation/presentation skills, with an interest in emerging technologies and innovation. A proactive and hardworking attitude will help him or her excel in this role.

Responsibilities

The selected candidate will be a key contributor to the Deloitte Greenhouse team and be involved in managing requests for Labs, supporting, designing and / or delivering Labs conducted in the Deloitte Greenhouse space in Singapore or virtually:-

Lab Design and Execution

• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences for the Deloitte Greenhouse
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately
• Develop the Greenhouse Lab practice and its Lab offerings, including strategy- and innovation-type Labs
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains
• Possess strong facilitation and presentation skills, with excellent executive presence
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience
• Managing the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.

Program Management

• Supporting point of contact for Deloitte Greenhouse Lab requests. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Business development and promoting lab sessions when interacting with account teams in support of the team’s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed – including but not limited to, writing success stories, proposal support
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches and explore industry partnerships that could be leveraged in the Greenhouse.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Manager/ Senior Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Minimum of 6 and up to 12 years of work experience in a challenging and dynamic environment
• 3+ years of management consulting or internal consulting experience
• Experience in a client-facing role desired, but not required
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes)
• Well-developed consulting skills desired – including research and analysis, and the ability to simplify complex information into concise concepts
• Help steer abstract dialogue into actionable themes
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity
• Excellent presence, as well as strong writing and oral presentation skills are a must
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas
• Experience in Design Thinking and knowledge in emerging digital technologies desirable
• Creativity and an eye for visual design desirable

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID:

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

Overview

Lead, motivate, and develop the store team to achieve sales and operational excellence. Drive key performance metrics including sales targets, conversion rates, and customer satisfaction. Oversee daily store operations, including inventory management, merchandising, and visual presentation. Implement effective staff scheduling and ensure compliance with company policies and procedures. Provide coaching and performance feedback to enhance team capability. Manage store budgets, expenses, and ensure profitability. Uphold brand standards and ensure the highest level of service quality.

• At least 5 years of retail management experience in apparel or fashion.
• Proven track record of leading a team to achieve and exceed sales targets.
• Strong understanding of visual merchandising and brand presentation.
• Excellent leadership, communication, and people management skills.
• Passionate about fashion trends and delivering a premium customer experience.

• Competitive salary package with attractive sales incentives.
• Opportunities for career progression within a global fashion group.
• Comprehensive training and development programs.
• Dynamic, supportive, and fashion-forward work environment.

Lean Chan — Job reference JN- — Phone: +60

Overview

Are you ready to lead the future of wine in Thailand?

Vinarchy, the bold new global wine company born from the merger of Accolade Wines and Pernod Ricard Winemakers, is seeking a dynamic, commercially savvy Country Manager to drive growth and build our brand presence in Thailand .

This is a rare opportunity to shape the trajectory of a portfolio that includes global icons like Jacob’s Creek , Hardys , and Campo Viejo , as well as rising stars like Greasy Fingers, Cupio, and Dolly Wines.

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy brings the best of these historic wine businesses into an exciting future, as one, new, exceptional global wine company.

Vinarchy’s diversified portfolio includes our global pillars Jacob’s Creek, Hardys, and Campo Viejo, alongside growth drivers - Grant Burge Wines, Stoneleigh, Jam Shed, Brancott Estate, Mud House, St Hugo, St Hallett and Petaluma - that are accelerating the category globally.

With production across six continents and a portfolio that spans heritage, innovation, and premium craftsmanship, Vinarchy is leading the charge in modern wine culture. Our ambition is matched only by our imagination.

Vinarchy challenges the conventions of the industry to lead, shape and grow the future of the wine category.

As Country Manager, you’ll be the face of Vinarchy in Thailand, responsible for:

• Driving commercial success through strategic partnerships with retailers, distributors, and wholesalers.
• Unlocking growth via smarter routes to market and expanding national distribution.
• Owning the P&L and delivering against budget and forecast targets.
• Leading promotional strategy and executing joint business plans with key accounts.
• Championing our brands in-store and in-market, backed by insights and data.

• 5+ years’ experience in sales, account management, or commercial leadership in the liquor, wine, or FMCG sectors.
• Proven success in developing markets like Thailand or broader Southeast Asia.
• Strong distributor and retailer relationship management.
• A passion for wine, spirits, and building brands that challenge convention.

• Willingness to travel domestically and regionally.
• Driver’s license required.
• Thai language skills a plus.

At Vinarchy, you’ll be part of a global movement to reshape how wine is made, marketed, and enjoyed.

You'll also enjoy:

• On the job rewards, recognition and reviews
• Annual Staff Wine Allowance
• Flexible working
• Earn additional leave days - up to 5 days per year after 5 years
• A day off to Volunteer at a charity of your choice
• Wine training
• Access to extensive online learning and development

We offer a collaborative culture, bold leadership, and the chance to make a lasting impact in one of Asia’s most exciting markets.

Ready to redefine your future? Apply today!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.

The opportunity

This is an individual contributor role to support the Asean Service Line Leader in running an efficient business together with Finance & Talent. This role is responsible for closely monitoring key performance indicators to achieve strategic priorities and driving improvement initiatives with strong collaboration with other teams and leaders to drive the execution of strategic priorities. You play an active role in collaborating and managing relationships with key stakeholders in Asean and outside the region.

Leadership insights

• With a strong understanding of the Asean strategy and goals, work with the Asean leadership team to execute the strategy. The ability to break a strategy down into achievable activities and deliverables will be important, as will teamwork, communication and driving outcomes.
• Prepare leadership insights and analysis from systems and reports on business performance for senior leadership within and beyond Asean.
• Work collaboratively with various teams across finance, markets, BD and other operations teams to prepare a consolidated view of business performance results to enable identification of areas for improvement and drive activity to deliver improved metrics.

Reporting & Training

• Closely monitor key performance indicators and provide the leaders with timely advice on business performance, relying on reports generated from the finance and markets organizations.
• Together with Region Markets Finance, provide insights to the Asean Service Line Leader on sales and pipeline to help identify opportunities or gaps in the market and forecast the strength of demand, which has implications for future headcount needs and other commercial decisions.
• Provide training on systems to new hires/promotes.
• Provide support on any other reporting needs.

End-to-end planning for leadership meetings

• This may include monthly leadership meetings, strategy meetings, symposiums, forums, webinars, review meetings with global leadership which may be held in-person or virtually by working closely with various teams (events management, branding, facilities management) to achieve a successful outcome.
• These activities may include the full scope from agenda planning, coordinating rehearsals, preparing content and collating presentation decks, follow-up action items, on-the-ground support (as needed), meeting/logistics preparation, working with other teams on technical set-up, promotions and post-event management, etc.

Monitoring and Tracking of KPIs

• Lead/Participate in various workstreams with the main aim to work towards enabling each Market to achieve the strategic priorities for Asean Service Line. This may include monthly reviews of KPIs together with Markets and Finance – providing the data analysis, identifying the gaps to improve, working closely with Service Line Transformation Leaders to improve the metrics.
• Driving Sales & Pipeline management improvements by providing regular updates on data analysis, gap analysis and metrics outcome
• Conduct training on systems to teams as needed.

Annual Revenue Planning

• Support the annual revenue planning process, working closely with Area and Regional Operations and Finance teams to follow-up with each Market Service Line leaders and Region Sub-Service Line leaders.

Skills and attributes for success

• Strong project management experience (preferably in a Professional Services Consulting firm)
• Analytical skills with some financial literacy and the ability to interpret results and provide advice on performance. In addition, the ability to forecast and project areas that the leaders need to focus on.
• Strong in excel, data analysis and savvy with PowerPoint.
• Excellent communication, presentation and negotiation skills.
• Experience with event planning for strategic business discussions
• Meticulous attention to detail with the ability to manage multiple agendas; meet demanding time frames and tight deadlines. Ability to manage projects from start to finish.
• Enjoys collaborating with different teams and have strong relationship building skills with the ability to work with multiple stakeholders at all levels across the organization.
• The ability to stay calm and focused under high levels of pressure and the agility to quickly adapt to changes.

To qualify for the role you must have

• Bachelor degree in business
• At least 7 years’ experience in a professional services related role
• Understanding of Asean cultures, desirable.

What we offer you

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories

The Loan Proc Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area.

Responsible for establishing, managing, and optimizing a flexible support function that provides comprehensive and agile support across all post-closure loan servicing events and broader lending operations activities. To drive efficiency, improvement of processes and workflows, standardization, and innovation, ensuring exceptional service delivery and operational resilience.

Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function and overall business.

Requires basic commercial loan awareness. Overall responsible for volume, quality, timeliness and delivery of end results of activities related to post closing activities support function including loan instruction processing, loan advice and reporting. Strong communication and diplomacy skills are required to guide, influence and convince colleagues in other areas and occasional external customers.

Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary, terminations and may include budget approval.

Individual must be accountable, ethical, results oriented, trustworthy and credible.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Establish and oversee a dynamic support model that efficiently allocates resources to provide flexible support across various post-closure loan servicing events, including instruction input, loan advice, reporting, and ad-hoc operational demands.
• Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects.
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
• Stays abreast of developments within the loan documentation/processing function and considers the impact to the business
• Has responsibility for volume, quality, timeliness and delivery of loan servicing and post booking support function activities
• Accountable for integrity of process, operations and associated results
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements.
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group
• Conducts discovery and due diligence activities with clients to meet their needs
• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
• Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary
• Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
• Persuades/influences/negotiates with others through collaborative communication skills
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 6-10 years of Experience
• Reasonable knowledge of Business Processes, Reconciliation, Systems and Tools used in the Loan Process
• In-depth understanding of the loan lifecycle, post-closure servicing events, and broader lending operations processes.
• Demonstrated experience in building, leading, and optimizing operational support functions or similar agile teams.
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Ability to build and sustain excellent processes and incorporate efficient system to support scalable solution
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

• Bachelor’s/University degree or equivalent experience

Job Family Group: Operations - Transaction Services

Job Family: Loan Documentation and Processing

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Equality Statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.