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Title: Process Excellence Execution Specialist(Malaysia, India)

32826

Business Support, Management & Efficiency

Regular Employee

Office - Full Time

31 Jul 2025

Job Summary

The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences – primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank

Business
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities

People & Talent
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

Key Responsibilities

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Governance

• Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Business Analysts
• Strategy & Transformation, HR and Learning teams
• External vendors (if applicable) for certifications, training and sharing of best practices

Skills and Experience

Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making

Financial Management
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
• Group Transformation
• CIB
• CIB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)

Qualifications

• Minimum 5years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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LinkedIn

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Operational Risk Management - Business System Support

Join to apply for the Operational Risk Management - Business System Support role at AIA Shared Services

Operational Risk Management - Business System Support

Join to apply for the Operational Risk Management - Business System Support role at AIA Shared Services

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About The Role Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process.The Position Fulfills The Following Objectives

• To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets
• To be Subject Matter Expert (SME) for Risk and Compliance systems
• Drive continual process improvement initiatives across Risk and Compliance
• Lead effective governance and oversight over all Risk and Compliance systems.
• Be key Business Partner to relevant IT teams maintaining Risk and Compliance systems

Training and Guidance

• Develop training and other reference material to support end user adoption and usage
• Facilitate periodic training for relevant new joiners and key system users
• Be key point of contact for general end user system queries

System Support – Change Management

• Document business requirements for change requests
• Review all proposed change requests for business impact and benefit
• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
• Be key point of contact for IT throughout review and development of all change requests
• Work with Head Office to prioritise all approved changes based on business demand
• Communicate system changes to business unit and group functions and facilitate training where needed
• Lead consultation processes as required for material changes
• Prepare UAT plan
• Complete end to end testing for approved change requests
• Develop/update training material for approved changes
• Execute training as required for approved change requests

System Support - System Problems/Application Errors

• As required by IT, support incident review to clarify current expected behavior
• Be key point of contact for any third-party contractor involved in incident resolution
• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
• Complete testing of fixes prior to production deployment
• Analyze incident trends and root causes regularly and propose system enhancement if any
• Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

• Be business approver for system user access
• Be key point of contact to IT support to resolve Service Request queries
• Facilitate weekly governance forums to review all open items related to system performance/maintenance
• Be key point of contact for BU and group functions on all business-related system queries
• On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

• Develop Annual Maintenance Calendar with IT support team
• Develop SOW as required with any required third parties
• Complete Annual User Recertification
• Complete Disaster Recovery Drills as required
• Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
• Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
• Annual BAU price negotiation
• Billing and invoice reconciliation

Job Requirements

• Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry
• In-depth knowledge of system development lifecycle
• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
• Fluent in spoken and written English with ability to present articulately

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AIA Shared Services by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Operational Risk Management - Business System Support

Join to apply for the

Operational Risk Management - Business System Support

role at

AIA Shared Services Operational Risk Management - Business System Support

Join to apply for the

Operational Risk Management - Business System Support

role at

AIA Shared Services FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process. The Position Fulfills The Following Objectives

To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets To be Subject Matter Expert (SME) for Risk and Compliance systems Drive continual process improvement initiatives across Risk and Compliance Lead effective governance and oversight over all Risk and Compliance systems. Be key Business Partner to relevant IT teams maintaining Risk and Compliance systems Training and Guidance

Develop training and other reference material to support end user adoption and usage Facilitate periodic training for relevant new joiners and key system users Be key point of contact for general end user system queries System Support – Change Management

Document business requirements for change requests Review all proposed change requests for business impact and benefit Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance Be key point of contact for IT throughout review and development of all change requests Work with Head Office to prioritise all approved changes based on business demand Communicate system changes to business unit and group functions and facilitate training where needed Lead consultation processes as required for material changes Prepare UAT plan Complete end to end testing for approved change requests Develop/update training material for approved changes Execute training as required for approved change requests System Support - System Problems/Application Errors

As required by IT, support incident review to clarify current expected behavior Be key point of contact for any third-party contractor involved in incident resolution As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies Complete testing of fixes prior to production deployment Analyze incident trends and root causes regularly and propose system enhancement if any Ensure fixes are tracked and followed up until successful remediation and deployment System Support – Service Requests/Other Requirements

Be business approver for system user access Be key point of contact to IT support to resolve Service Request queries Facilitate weekly governance forums to review all open items related to system performance/maintenance Be key point of contact for BU and group functions on all business-related system queries On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users System Support – General Requirements

Develop Annual Maintenance Calendar with IT support team Develop SOW as required with any required third parties Complete Annual User Recertification Complete Disaster Recovery Drills as required Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support) Complete annual Third-Party Security Assessment and other associated vendor assessments/checks Annual BAU price negotiation Billing and invoice reconciliation Job Requirements

Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry In-depth knowledge of system development lifecycle Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills Fluent in spoken and written English with ability to present articulately Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at AIA Shared Services by 2x Sign in to set job alerts for “Operational Risk Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago KYC Operations Analyst - Fresh Graduates Hiring

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago CLIENT OPERATIONS & DUE DILIGENCE ANALYST

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago Subang Jaya, Selangor, Malaysia 13 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Global Markets Risk Graduate Trainee Program

Vice President, Country Compliance and Operational Risk Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 8 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.

• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

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Senior MIS Executive – Software Application Support & Management

The Senior MIS Executive will be responsible for providing support and management for various software applications within the organization.

Department

MIS

Work Location

To be specified

Date Posted

07 May 2025

Responsibilities

1. Provide first-level & second-level support for enterprise applications such as SAP Business One, WMS, In-house HRMS, etc.
2. Manage issues and change requests related to these applications.
3. Customize reports for SAP B1 using Crystal Reporting and BI360 Reporting tools.
4. Manage SQL queries, Crystal Reports, BI360 Reporting, and data integration with in-house applications.
5. Provide system training to users.
6. Participate in system evaluation and testing phases (SIT/UAT).
7. Document functional and technical specifications, as well as user training materials.

Requirements

• A recognized degree in Computer Science, Information Technology, Computer Studies, or equivalent.
• 2-3 years of experience in SAP Business One functional support.
• Good working knowledge of SAP B1 versions 9.2 and 9.3.
• Proficiency in Crystal Reporting and BI360 Reporting tools.
• Understanding of accounting concepts.
• Knowledge of PHP, MS SQL Server, and MySQL Server.

Interested applicants are invited to submit their application via email, fax, or mail. Please send a single file attachment (PDF, DOC, or DOCX) not exceeding 30 MB.

#J-18808-Ljbffr

Senior MIS Executive – Software Application Support & Management

The Senior MIS Executive will be responsible for providing support and management for various software applications within the organization. Department

MIS Work Location

To be specified Date Posted

07 May 2025 Responsibilities

Provide first-level & second-level support for enterprise applications such as SAP Business One, WMS, In-house HRMS, etc. Manage issues and change requests related to these applications. Customize reports for SAP B1 using Crystal Reporting and BI360 Reporting tools. Manage SQL queries, Crystal Reports, BI360 Reporting, and data integration with in-house applications. Provide system training to users. Participate in system evaluation and testing phases (SIT/UAT). Document functional and technical specifications, as well as user training materials. Requirements

A recognized degree in Computer Science, Information Technology, Computer Studies, or equivalent. 2-3 years of experience in SAP Business One functional support. Good working knowledge of SAP B1 versions 9.2 and 9.3. Proficiency in Crystal Reporting and BI360 Reporting tools. Understanding of accounting concepts. Knowledge of PHP, MS SQL Server, and MySQL Server. Interested applicants are invited to submit their application via email, fax, or mail. Please send a single file attachment (PDF, DOC, or DOCX) not exceeding 30 MB.

#J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

1. Community Building and Engagement: Professional in Telegram and Discord bots development, integration, and maintenance. Organize and host community events & AMAs. Foster a positive and inclusive community culture by moderating discussions and addressing user concerns. Encourage user interaction and participation through contests, giveaways, and other engagement initiatives. 2. Content Creation and Curation: Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services. Curate and share relevant content from other sources to keep the community informed and engaged. Respond to user comments, questions, and inquiries promptly and informally. 3. User Support and Onboarding: Provide excellent customer interaction to users through various channels (e.g. social media). Assist users with account creation, verification, general issues, and troubleshooting. Onboard new users and educate them about the platform's features and functionalities. 4. Community Campaigns and Promotion: Develop and implement marketing strategies to attract new users and retain existing ones. Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services. Monitor and analyze community metrics to measure the effectiveness of community campaigns. 5. Community Partnerships: Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network. Foster partnerships to create mutually beneficial collaborations and cross-promotions. 6. Risk Management and Compliance: Ensure compliance with relevant regulations and industry standards. Monitor community activity for potential risks or issues and take appropriate action. 7. Data Analysis and Reporting: Track and analyze community metrics to measure performance and identify areas for improvement. Prepare regular reports on community engagement, growth, and key performance indicators. What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry. Excellent communication and interpersonal skills. Experience in community management and building online communities. Strong writing and content creation skills. Proficiency in social media platforms and tools. Ability to work independently and as part of a team. Passion for the crypto industry and a desire to contribute to its growth. Proficiency in Mandarin

is preferred to communicate effectively with internal stakeholders and clients in China.

Willing to work according to the given schedule, including

rotational shifts (morning and noon) . Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation #LI-Onsite #LI-JC3 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice . Create a Job Alert Interested in building your career at OKX? Get future opportunities sent straight to your email. Apply for this job

indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. What is your highest education level (completed and graduated)? * Select. Do you have more than one (1) year of community-related work experience? * Select. Are you proficient in reading and writing in Mandarin? * Select. Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

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Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities

Financial Analysis and Reporting:

• Conduct financial analysis to support decision-making processes, including budgeting, forecasting, and performance analysis.
• Prepare regular and ad-hoc financial reports for management, highlighting key performance indicators and trends.
  
  

Strategic Decision Support

• Collaborate with business units to understand their financial needs and provide insights to support strategic decision-making.
• Analyze investment proposals, business initiatives, and cost-saving opportunities to assess their financial impact.
  
  

Performance Measurement

• Develop and maintain key performance indicators (KPIs) to monitor the performance of different business units and initiatives.
• Analyze financial and operational data to identify areas for improvement and optimization.
  
  

Budgeting And Forecasting

• Assist in the preparation of the annual budget and periodic forecasts.
• Work closely with department heads to gather budget inputs, validate assumptions, and ensure alignment with overall business goals.
  
  

Financial Modeling

• Build and maintain financial models to simulate different financial scenarios and assess their impact on the business.
• Provide insights based on scenario analysis to guide decision-makers.
  
  

Adherence To Regulatory Requirements

• Ensure compliance with regulatory reporting requirements and assist in the preparation of financial reports for regulatory authorities.
  
  

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field. Professional certification (e.g., CFA, ACCA) is a plus.
• Proven experience in financial analysis and decision support within the banking or financial services industry.
• Strong analytical skills with proficiency in financial modeling and data analysis tools.
• Excellent communication skills, with the ability to present complex financial information in a clear and concise manner.
• Detail-oriented with a focus on accuracy and reliability of financial data.
• Proficiency in Microsoft Excel, financial software, and ERP systems.

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Get AI-powered advice on this job and more exclusive features.

• Handle incoming quotation requests, including overseas requests.
• Ensure completion of quotations and handle complex/tender submissions before deadlines.
• Make frequent follow-up calls to achieve client request closure within the given SLA.
• Process and follow up on dispute cases or open issues within SLA.
• Deal with external and internal queries professionally and client-oriented.
• Assist in order submissions if required.
• Perform any other duties assigned by management or superiors as necessary.

Requirements :

• Diploma or degree in Business or related fields.
• More than 2 to 4 years’ experience in a Sales Support role within the IT industry.
• Proficient in English & Mandarin/Cantonese, Mathematics, Excel, and Microsoft Outlook.
• Good understanding of the sales/buying cycle and dispute handling.
• Strong problem-solving skills.
• Meticulous and detail-oriented with numbers.

Candidates with Mandarin abilities will have added advantages due to business requirements.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Information Technology, Sales, and Administrative

Industries

• IT Services and IT Consulting

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