101 Management Program jobs in Malaysia

TikTok Shop - Workforce Management Program Manager

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia TikTok Shop - Workforce Management Program Manager

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Responsibilities About the Team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for a highly motivated Workforce Management Program Manager to join our team and help optimize resource planning, forecasting, and real-time operations management across our global sites. This role offers an exciting opportunity to gain hands-on experience in capacity planning, data analysis, and strategic workforce optimization while working in a fast-paced e-commerce environment.

Responsibilities - Manage Workforce Planning for both BPO sites and inhouse teams. Ensure teams have prepared for the right number of staff available at the right time. - Administer workforce management encompassing all the processes that e-commerce seller support and creator support operations sites undertake. - Create data models to forecast long/short term business volume, set up multi-dimensional capacity models & plans and determine the optimum one by balancing seller & creator experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals. - Design different shifts for the sites and make schedule plan ensuring no violation of labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism. - Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and seller creator service standards by analyzing performance statistics and financial results. - Drive continuous improvement of WFM processes/tool/system including streamlining & optimizing forecast, adjustment processes across departments, supporting system/tooling development and improvement, updating relevant databases, assuring data integrity, etc. - Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.

Qualifications Minimum Qualifications - Bachelor’s degree in Business, Data Analytics, Mathematics, or a related field. - Experience working in WFM (workforce management) team as an individual contributor role with regional/global scope. - Extensive experience in workforce management or capacity planning in a multi-channel & multi-sites. - Deep understanding of workforce management, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing and etc. - Proficient skills in Excel and good at data analyzing, familiar with business intelligence tools. - Strong analytical and problem-solving skills, and comfortable working with data to drive decisions. - Excellent communication and collaboration skills to work with cross-functional teams.

Preferred Qualifications - Experience in eCommerce or marketplace platforms. - Experience in performing WFM task manually in excel or any manual tracking tools with all calculation logic is a plus. - Proficiency in Excel (Pivot Tables, Formulas); SQL or WFM tools is a plus.

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Project Management and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x Sign in to set job alerts for “Manager Program Management” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Senior Project Manager, Wholesale Banking Program Management

Petaling Jaya, Selangor, Malaysia 5 days ago Senior Project Manager, Community & Shariah Banking Program Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Manager - Project Management (Engineering & Supply SEA)

Manager, Project Management (12 Months Contract)

Manager - Personal Financial Services (Project Management)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Testing Manager, Regional Cards Platform Project, Group Cards, CFS

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Relationship Manager - Fulfilled by Shopee

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Client Relations Officer, Malaysia

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago T&T Senior Manager - ETP As A Service/Opearate (Senior Service Delivery Manager - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Manager, Strategy, Performance & Programme Management MY

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Digital Insurance Project Manager (Fully Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Digital Insurance Project Manager (Fully Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Group Operations Manager - Construction Project Management (Concrete Solutions)

Petaling Jaya, Selangor, Malaysia 4 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Management Associate Program role at RHB Banking Group

Join to apply for the Management Associate Program role at RHB Banking Group

• Responsible for working alongside various business/functional
• Groups and accepting delegated responsibilities and duties with
• the aim to prepare for leadership roles.
  
  
• Performance is measured based on the tasks given during each rotation.
  
  

Key Responsibilities

• Responsible for working alongside various business/functional
• Groups and accepting delegated responsibilities and duties with
• the aim to prepare for leadership roles.
  
  

Performance during Job Rotation

• Performance is measured based on the tasks given during each rotation.
  
  

Special Project

• Involve in special projects and initiatives
• Provide support in group wide initiatives
• Involve as brand ambassador of RHB Group
• Learning & Growth
  
  

Individual Development Plan (IDP)

• Formal Learning
• Initiating Action
• Building Trust
• Building Customer Loyalty
• Managing Work (Incl. Time Management)
• Work Standard
• Business Awareness
• Continuous Learning
• Communication
• Contributing to team Success
• Continuous Improvement

Seniority level

• Seniority level Internship

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales

Referrals increase your chances of interviewing at RHB Banking Group by 2x

Get notified about new Management Associate Program jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Cluster Project Management Office (Open to Fresh Graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kota Damansara, Selangor, Malaysia 3 hours ago

Graduate Trainee Program - Business Corporate Banking (Commercial Banking)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Analyst, Performance Management | Assessment & Performance Section

Kota Damansara, Selangor, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Data Analyst - SG Business Intelligence (Open for fresh graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kota Damansara, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Intelligence Analyst - ShopeeFood (Fresh Grads are welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Associate, Integrated Operations (Data Analysis)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

University Internship – Data Analyst 2025 Opportunities (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

CLIENT OPERATIONS & DUE DILIGENCE ANALYST

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Intelligence - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Analyst Sustainability & Responsibility Data

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Bukit Raja, Selangor, Malaysia 5 days ago

Business Analyst – Risk Weighted Asset (RWA) & Regulatory Reporting Change

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

KYC Operations Analyst 1 - ASEAN RENEWAL (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

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Join to apply for the Management Associate Program (MAP) role at DKSH

Join to apply for the Management Associate Program (MAP) role at DKSH

DKSH Management Associate Program (MAP) gives entry level graduates an opportunity to launch their career in the exciting Market Expansion Services industry. We offer experiential learning opportunities, rotations across divisional functions, challenging projects and interactions with Healthcare, Consumer Goods Business Unit and Supply Chain leadership team. This program has a focus on supporting graduates to explore their full potential in the commercial scope focusing on Sales and Marketing.

The structured 12-month program will involve successful candidates rotating through pivotal functions within the chosen industry.

Upon successful completion of the programme you will be offered exciting job opportunities based on your career aspirations, your performance during the program and based on business needs.

Do you have what it takes?

• CGPA : Minimum 3.50 and above or 2nd class upper equivalent.
• At least a Bachelor's Degree in Science/ Biotechnology / Marketing / Digital Marketing / Business Administration / Economics / Commerce or equivalent.
• Fresh graduates or talents with less than two years working experience.
• Strong leadership qualities and a varied portfolio of extra-curricular activities.
• Excellent written and verbal English communication skills (knowledge of other languages is an added advantage).
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Pivot Table, V-lookup, Power BI, Word, and PowerPoint).
• Demonstrate ability to analyze data and understand business implications. Able to produce graphical representations of analytical data for presentations.
• Demonstrate analytical skills and attention to detail.
• The program will be commencing on 1st October 2025 on one year contract. The candidate will be absorbed subject to performance / according to the headcount needed at the respective unit.
• Must be able to join on 1st October 2025.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at DKSH by 2x

Sign in to set job alerts for “Management Associate Program” roles. Cluster Project Management Office (Open to Fresh Graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Analyst, Performance Management | Assessment & Performance Section

Kota Damansara, Selangor, Malaysia 4 weeks ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Data Analyst - SG Business Intelligence (Open for fresh graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Associate, Integrated Operations (Data Analysis)

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago

Business Intelligence Analyst - ShopeeFood (Fresh Grads are welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

CLIENT OPERATIONS & DUE DILIGENCE ANALYST

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Data Operations Analyst - Reference Data SG Business Intelligence - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Analyst Sustainability & Responsibility Data

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Business Analyst – Risk Weighted Asset (RWA) & Regulatory Reporting Change

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Program Management Coordinator page is loadedProgram Management Coordinator Apply locations Penang, Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id R029226

Purpose Statement: Supports Program Managers with daily tactical and administrative activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and junior customer representatives.

Key Job Accountabilities:

• Provide administrative assistance to PMs and CFT to enable the CFT to focus on delivery.
• Prepare internal and customer-facing data analysis, reports, metrics, visual graphs and tools in support of delivery objectives.
• Assist with preparation of customer presentation materials for customer visits and business reviews. Helps coordinate and prepare for on-site customer events in coordination with Customer Experience Team.
• Execute daily tactical tasks related to delivery such as running on-time delivery (OTD) reports, backlog and revenue / shipment reports, raw materials and finished goods shipments, FIA & NREs recovery and potentially support APQP. Basic CRG communication with customer and coordination with CFT
• Daily customer interface for POs, commitment dates on orders, customer queries and requests. May work on cNPS activities.

Education/Experience Qualifications:

• Education/Experience Qualifications:
• A minimum of a High School diploma is required
• Less than One (1) year of related experience is required; One (1) or more years of related experience is preferred.
• Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• N/A

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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Customer Program Management Analyst

Date: Jul 23, 2025

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: Indirect

Summary Detailed Description

Performs tasks such as, but not limited to, the following:

• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Three to six years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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Join to apply for the Assistant Manager, Program Management role at Flex .

Flex is a diversified manufacturing partner that helps market-leading brands design, build, and deliver innovative products. We value diversity and inclusion, fostering a workplace culture of belonging that views uniqueness as a strength. Our environment encourages innovation and growth, offering opportunities to make a difference.

The Assistant Manager, Program Management role is based in Prai, Penang . The role oversees the end-to-end product lifecycle for manufacturing programs, ensuring production, quality, safety, and cost targets are met. Responsibilities include managing forecast accuracy, manufacturing costs, project timelines, and cross-functional team resources. The role requires strategic leadership, operational process optimization, and continuous improvement initiatives.

Key Responsibilities:

• Manage customer relationships, solve problems, and handle escalations.
• Lead small to medium projects from initiation to completion.
• Participate in project planning, contribute to timelines and deliverables.
• Coordinate cross-departmental teams and facilitate meetings.
• Present project updates to stakeholders and senior leaders.
• Prepare reports on project progress and outcomes.
• Participate in lean initiatives.

Specific Responsibilities:

• Manage financials, monitor manufacturing costs, and report variances.
• Lead cross-functional teams.
• Oversee project planning, execution, and delivery within scope and budget.
• Act as the customer’s program/site representative, ensuring their needs are met.
• Monitor KPIs related to customer satisfaction, quality, delivery, and financial performance.
• Identify risks and implement mitigation strategies.
• Ensure contract compliance and manage scope changes.
• Align demand forecasts with production capacities.
• Oversee inventory levels and quality standards.
• Provide regular updates and documentation.
• Drive continuous improvement initiatives.
• Implement customer ESG and sustainability requirements.

Qualifications:

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field.
• At least 3 years of program/project management experience in engineering, manufacturing, or supply chain.

Benefits:

• Medical, dental, and vision insurance.
• Life insurance.
• Paid time off.
• Allowances and bonuses.

Flex is an equal opportunity employer and values diversity. We accommodate disabilities during the application process. Please contact for assistance.

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Req ID: 127040
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Req ID: 127519
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Technical Program Management Office (PMO) About the Role

Location

Malaysia

Selangor

Petaling Jaya

Company

Siemens Energy Sdn. Bhd.

Organization

Grid Technologies

Business Unit

Grid Solutions

Full-time

Experience Level

Experienced Professional

A Snapshot of Your Day

As a PMO Manager, you’re defining, maintaining and improving processes (e.g. Non-Conformity, Productivity, EQS, EHS), supporting SE regional organization in reducing non-conformity costs. Further you are responsible for increasing productivity and efficiency in our grown market as well as for developing new business concepts to increase overall profitability.

How You’ll Make an Impact

• Development of internal programs (incl. setting deadlines, supervising progress and assessing results) to support business targets
• Support SE regional organization in reducing non-conformity costs, increase productivity and efficiency in our grown market
• Develop new business concepts to increase overall profitability
• Reviewing, updating and supporting automatization of existing processes to streamline the current process portfolio (e.g. Non-Conformity, Productivity, EQS, EHS, LoA)
• Collaborate with other portfolios/ businesses/ regions to ensure standard methodology sharing across the organization.

What You Bring

• Sound Degree in Finance/ Consulting/ Engineering field
• Experience in PMO/ internal program management/ project management
• Proven record of experience in project management at least 7 years
• Good ability to present and formulate clearly own ideas and proposals for improvement
• Strong personal drive to lead internal programs
• Team player and interpersonal skills

About the Team

Our Grid Technologies division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• T he opportunity to become a Siemens Energy shareholder
• T he opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us
• The opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose

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