257 Management Analyst jobs in Malaysia

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

As an Order Management Analyst, you will be responsible for delivering exceptional customer service to our wholesale, e-commerce, and retail customers in the EMEA region.

Your primary focus will be on ensuring accurate and timely order processing, stock allocation, and shipment preparation. You will also play a key role in resolving customer inquiries, claims, and returns, as well as identifying and implementing process improvements.

What Your Impact Will Be:

Order Management

• Process orders accurately and timely from receipt to cash collection.
• Allocate stock to orders and prepare shipments for the warehouse.
• Confirm orders in the customer web portal.
• Manage the order book to align with customer requirements.

Customer Support

• Facilitate inquiries from customers, sales, finance, planning, and logistics teams.
• Proactively communicate discrepancies in customer data to the sales team.
• Resolve claims and returns efficiently.
• Identify and resolve issues and implement preventive measures.
• Coordinate logistical processes to ensure timely delivery.

Process Improvement

• Initiate and drive continuous process improvements, both internally and with customers.
• Analyze key performance indicators (KPIs) such as forecast accuracy and OTIF.

Cross-Functional Collaboration

• Collaborate with marketing, sales, finance, planning, logistics, and customer teams.

Qualifications

What We’re Looking For:

• Education and Experience : Bachelor’s degree in supply chain management and/or related field, 2-3 years of relevant experience.
• Technical Skills : Advanced Microsoft Office skills (especially Excel), AS400 knowledge preferred, strong supply chain process understanding.
• Language Proficiency : Fluent English (written and spoken), Mandarin or Tamil (written and spoken) would be an added value.
• Soft Skills : Excellent communication, problem-solving, analytical, and organizational skills.
• Teamwork and Adaptability : Team-oriented, flexible, and adaptable to change.
• Motivation and Learning : Self-motivated and eager to learn.

Additional Information

Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

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bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implement the Operations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Entity: People, Culture & Communications | Job Family Group: HR Group

Key Accountabilities

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Utilise outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Monitor people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders (e.g., team leaders, people care advisors) to improve real-time query resolution.
  • Escalate technical issues or configuration change requests to the Activity Manager / Knowledge Coach when necessary.
  • Support continuous learning and development of knowledge management capability.

Essential Education

• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institution or equivalent experience is preferred
• 1 – 3 years of experience in Knowledge Management environment or equivalent is preferred

Essential Experience & Job Requirements

Technical Capability

• Effective writing skills including spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency – UX/graphic design, web editing, wireframes and analytical support tools.
• Numeracy & analytical thinking – ability to generate and analyse data to inform decisions.
• Risk management – proactively mitigates data privacy risks.

Business Capability

• Solution focus – applies judgement to identify value-adding solutions.
• Stakeholder management – ability to build and maintain relationships with key stakeholders, with a coaching approach.
• Business sense & customer focus – understands how activity relates to BP strategy.

Leadership & EQ Capability

• Acts with integrity and demonstrates BP values and behaviours.
• Inclusion and collaboration – builds inclusive relationships with diverse stakeholders.
• Group mindset – considers bigger picture and team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria

• Foundational knowledge of HR management systems, processes and ways of working

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable work-life balance, including flexible working options and parental leave policy. We will provide reasonable adjustments for candidates with disabilities during the interview process.

Other Details

Travel Requirement: No travel is expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request adjustments related to bp’s recruiting process. If you would like to request an adjustment, please contact us. Depending on the role, employment may be contingent upon adherence to local policy, including pre-placement checks.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Consulting, Information Technology, and Sales
• Industries: Oil and Gas

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Overview

Order Management Analyst at Mattel Asia Pacific. You will be responsible for delivering exceptional customer service to wholesale, e-commerce, and retail customers in the EMEA region. Your focus will be on accurate and timely order processing, stock allocation, and shipment preparation, with involvement in resolving customer inquiries, claims, and returns, and identifying process improvements.

Responsibilities

• Process orders accurately and timely from receipt to cash collection.
• Allocate stock to orders and prepare shipments for the warehouse.
• Confirm orders in the customer web portal.
• Manage the order book to align with customer requirements.
• Facilitate inquiries from customers, sales, finance, planning, and logistics teams.
• Proactively communicate discrepancies in customer data to the sales team.
• Resolve claims and returns efficiently.
• Identify and resolve issues and implement preventive measures.
• Coordinate logistical processes to ensure timely delivery.
• Initiate and drive continuous process improvements, both internally and with customers.
• Analyze KPIs such as forecast accuracy and OTIF.
• Collaborate with marketing, sales, finance, planning, logistics, and customer teams.

What We’re Looking For

• Bachelor’s degree in supply chain management and/or related field; 2-3 years of relevant experience.
• Advanced Microsoft Office skills (especially Excel); AS400 knowledge preferred; strong supply chain process understanding.
• Fluent English (written and spoken); Mandarin or Tamil would be an added value.
• Excellent communication, problem-solving, analytical, and organizational skills.
• Team-oriented, flexible, and adaptable to change.
• Self-motivated and eager to learn.

Our Culture and How We Work

We are a purpose-driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We value collaboration, innovation, and execution, and strive for an inclusive workplace where everyone can bring their authentic self to work.

Our approach to flexible work combines purposeful in-person collaboration with flexibility to optimize performance and connection for moments that matter.

About Mattel

Mattel is a leading global toy and family entertainment company with a broad brand portfolio. Our products are sold in collaboration with leading retailers and e-commerce partners. Mattel’s workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. We are an Equal Opportunity Employer and welcome all job seekers.

#J-18808-Ljbffr

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This role is not eligible for relocation

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Monitor people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
  • Support continuous learning and development of knowledge management capability.
• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institutionor equivalent experience is preferred
• 1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks.

Business Capability

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust.
• Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

• Acts with integrity-demonstratingthe BP values and behaviours.
• Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.
• Foundational knowledge ofHR management systems, processes and ways of working

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Monitor people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
  • Support continuous learning and development of knowledge management capability.

Essential Education:

• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institutionor equivalent experience is preferred
• 1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks.

Business Capability

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust.
• Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

• Acts with integrity-demonstratingthe BP values and behaviours.
• Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria:

• Foundational knowledge ofHR management systems, processes and ways of working

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

To find a suitable role, use our candidate matching tool below. Here you’ll find the position that’s right for you and be given the opportunity to apply.

Please note: You can apply to one bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year, then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.The list of matched roles below are in no particular order. We recommend you explore each role that is suggested for you and apply to the one you’re most interested in.

Beyond a job

Complete our candidate matching tool questionnaire to find the perfect position for you and be given the opportunity to apply

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Overview

Join to apply for the Claims Management Analyst role at Accenture Southeast Asia .

Responsibilities

• Utilize acceptable investigation claims handling and settlement techniques that achieve cost-effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (eg employer, claimants, third parties such as medical providers, auto repair centers) as deemed necessary.


• Ensure proper follow up on cases to resolve outstanding issues and ensure timely processing and closure of claims.


• Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact with all appropriate parties, responding to inquiries according to company policies, and following internal and external processes, policies and procedures to ensure quality and service standards. This includes all forms of communications to internal and external parties.


• Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information.


• Ensure that reserves are accurately updated in a timely manner.


• Identify subrogation opportunities and fraud potential and make appropriate referrals.


• Provide mentorship to less tenured examiners.

Qualifications

• Must have Diploma / Bachelor s Degree in Actuarial Science, Business Admin, Psychology, HR


• Must have insurance related certificates, including BCP, PGI, and HI Certification


• Ability to prioritize and multi task effectively in a fast-paced environment


• Ability to communicate information clearly and concisely both verbally and in writing


• Require proficiency in desk management, phone etiquette, time management and dealing with difficult customers


• Computer literate; experience with Microsoft Office products


• Must be willing to work during Malaysia public holidays and perform overtime as and when required due to business requirements


• Experience in the field of Customer Service and/or Personal Accident Claims Processing (advantage)


• Working Hours Mon - Fri 4:00 AM - 1:00 PM

Seniority level

Entry level

Employment type

Full-time

Job function

• Project Management and Management

Industries

• Business Consulting and Services

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Overview

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
• Work closely with client to address schedule changes/concerns.
• Analyse staffing at the postmortem and intraday level to drive decision making.
• Work closely with other WFM teams to drive delivery results
• Monitor Realtime adherence using tools available, IEX, CMS, Verint, Aspect RTA etc.
• Update schedules as needed, Adjust Breaks/Lunches for better performance.
• Participate in relevant meetings.
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
• Handle CNX Internal Customers.

Additional Requirements

• Able to join ASAP.
• Good analytical, numerical and problem-solving skills. WFM-RTA experience - preferred.
• High proficiency in Microsoft Excel Preferred.
• Must possess effective organizational and time management skills with the ability to multitask proficiently.
• Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes.
• Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Strategy/Planning

Industries

• IT Services and IT Consulting

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Overview

Order Management Analyst at Mattel Asia Pacific. You will be responsible for delivering exceptional customer service to wholesale, e-commerce, and retail customers in the EMEA region. Your focus will be on accurate and timely order processing, stock allocation, and shipment preparation, with involvement in resolving customer inquiries, claims, and returns, and identifying process improvements. Responsibilities

Process orders accurately and timely from receipt to cash collection. Allocate stock to orders and prepare shipments for the warehouse. Confirm orders in the customer web portal. Manage the order book to align with customer requirements. Facilitate inquiries from customers, sales, finance, planning, and logistics teams. Proactively communicate discrepancies in customer data to the sales team. Resolve claims and returns efficiently. Identify and resolve issues and implement preventive measures. Coordinate logistical processes to ensure timely delivery. Initiate and drive continuous process improvements, both internally and with customers. Analyze KPIs such as forecast accuracy and OTIF. Collaborate with marketing, sales, finance, planning, logistics, and customer teams. What We’re Looking For

Bachelor’s degree in supply chain management and/or related field; 2-3 years of relevant experience. Advanced Microsoft Office skills (especially Excel); AS400 knowledge preferred; strong supply chain process understanding. Fluent English (written and spoken); Mandarin or Tamil would be an added value. Excellent communication, problem-solving, analytical, and organizational skills. Team-oriented, flexible, and adaptable to change. Self-motivated and eager to learn. Our Culture and How We Work

We are a purpose-driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We value collaboration, innovation, and execution, and strive for an inclusive workplace where everyone can bring their authentic self to work. Our approach to flexible work combines purposeful in-person collaboration with flexibility to optimize performance and connection for moments that matter. About Mattel

Mattel is a leading global toy and family entertainment company with a broad brand portfolio. Our products are sold in collaboration with leading retailers and e-commerce partners. Mattel’s workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. We are an Equal Opportunity Employer and welcome all job seekers.

#J-18808-Ljbffr

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implement the Operations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Entity: People, Culture & Communications | Job Family Group: HR Group

Key Accountabilities

Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines.

Evaluate and update materials created by stakeholders as requested.

Utilise outlined process(es) and tool(s) to assess and action knowledge and content queries.

Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.

Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.

Monitor people and culture knowledge performance and flag knowledge issues.

Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders (e.g., team leaders, people care advisors) to improve real-time query resolution.

Escalate technical issues or configuration change requests to the Activity Manager / Knowledge Coach when necessary.

Support continuous learning and development of knowledge management capability.

Essential Education

Bachelor’s degree in a relevant technical/business field or equivalent experience

Experience in HR or another shared services environment is preferred

Knowledge management qualification from recognised institution or equivalent experience is preferred

1 – 3 years of experience in Knowledge Management environment or equivalent is preferred

Essential Experience & Job Requirements Technical Capability

Effective writing skills including spelling, sentence structure and grammar.

Creation and maintenance of knowledge base/portal content.

Foundational knowledge of customer relationship management systems, portal and chatbot technologies.

Digital fluency – UX/graphic design, web editing, wireframes and analytical support tools.

Numeracy & analytical thinking – ability to generate and analyse data to inform decisions.

Risk management – proactively mitigates data privacy risks.

Business Capability

Solution focus – applies judgement to identify value-adding solutions.

Stakeholder management – ability to build and maintain relationships with key stakeholders, with a coaching approach.

Business sense & customer focus – understands how activity relates to BP strategy.

Leadership & EQ Capability

Acts with integrity and demonstrates BP values and behaviours.

Inclusion and collaboration – builds inclusive relationships with diverse stakeholders.

Group mindset – considers bigger picture and team perspective.

Calm under pressure and able to work in ambiguous environments.

Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria

Foundational knowledge of HR management systems, processes and ways of working

Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable work-life balance, including flexible working options and parental leave policy. We will provide reasonable adjustments for candidates with disabilities during the interview process.

Other Details Travel Requirement: No travel is expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request adjustments related to bp’s recruiting process. If you would like to request an adjustment, please contact us. Depending on the role, employment may be contingent upon adherence to local policy, including pre-placement checks.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales

Industries: Oil and Gas

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Join to apply for the

Claims Management Analyst

role at

Accenture Southeast Asia . Responsibilities

Utilize acceptable investigation claims handling and settlement techniques that achieve cost-effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (eg employer, claimants, third parties such as medical providers, auto repair centers) as deemed necessary. Ensure proper follow up on cases to resolve outstanding issues and ensure timely processing and closure of claims. Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact with all appropriate parties, responding to inquiries according to company policies, and following internal and external processes, policies and procedures to ensure quality and service standards. This includes all forms of communications to internal and external parties. Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information. Ensure that reserves are accurately updated in a timely manner. Identify subrogation opportunities and fraud potential and make appropriate referrals. Provide mentorship to less tenured examiners. Qualifications

Must have Diploma / Bachelor s Degree in Actuarial Science, Business Admin, Psychology, HR Must have insurance related certificates, including BCP, PGI, and HI Certification Ability to prioritize and multi task effectively in a fast-paced environment Ability to communicate information clearly and concisely both verbally and in writing Require proficiency in desk management, phone etiquette, time management and dealing with difficult customers Computer literate; experience with Microsoft Office products Must be willing to work during Malaysia public holidays and perform overtime as and when required due to business requirements Experience in the field of Customer Service and/or Personal Accident Claims Processing (advantage) Working Hours Mon - Fri 4:00 AM - 1:00 PM Seniority level

Entry level Employment type

Full-time Job function

Project Management and Management Industries

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