141 Management Analyst jobs in Malaysia

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Test Management, Analyst role at AIA Malaysia

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About The Role To perform User Acceptance Testing (UAT) primarily for products and campaigns, with a secondary focus on system enhancements / projects / production incidents.Job Responsibilities

• Understand the test strategy & testing scope outline in test plan/script
• Execute end-to-end UAT based on Test Plan/Script
• Report UAT defects/errors in JIRA, or any other identified defect tracking application.
• Promptly perform retest of fixed defects/errors
• Update testing progress on testplan in daily basis
• Compile test plan, test results and supporting documents
• Add / Record the gaps that identified during UAT into a Master List
• Inform BA and relevant parties on completion of UAT
• Perform the tasks independently with minimal supervision
• Timely update of actual time spends of all works in eResource Scheduler.
• Expand skill set & knowledge across business functionality
• Conducting automation testing and automation test result verification
• Feedback to automation team on common scenarios, updated steps
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Job Requirements

• Education - Degree with minimum 2-3 years working experience in financial institution
• Communication - Good command of English in both written and oral
• Skills - L400, Sybase application
• Relevant test execution experience and knowledge in insurance processes
• Good business knowledge understanding

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Insurance

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Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

As an Order Management Analyst, you will be responsible for delivering exceptional customer service to our wholesale, e-commerce, and retail customers in the EMEA region.

Your primary focus will be on ensuring accurate and timely order processing, stock allocation, and shipment preparation. You will also play a key role in resolving customer inquiries, claims, and returns, as well as identifying and implementing process improvements.

What Your Impact Will Be:

Order Management

• Process orders accurately and timely from receipt to cash collection.
• Allocate stock to orders and prepare shipments for the warehouse.
• Confirm orders in the customer web portal.
• Manage the order book to align with customer requirements.

Customer Support

• Facilitate inquiries from customers, sales, finance, planning, and logistics teams.
• Proactively communicate discrepancies in customer data to the sales team.
• Resolve claims and returns efficiently.
• Identify and resolve issues and implement preventive measures.
• Coordinate logistical processes to ensure timely delivery.

Process Improvement

• Initiate and drive continuous process improvements, both internally and with customers.
• Analyze key performance indicators (KPIs) such as forecast accuracy and OTIF.

Cross-Functional Collaboration

• Collaborate with marketing, sales, finance, planning, logistics, and customer teams.

Qualifications

What We’re Looking For:

• Education and Experience : Bachelor’s degree in supply chain management and/or related field, 2-3 years of relevant experience.
• Technical Skills : Advanced Microsoft Office skills (especially Excel), AS400 knowledge preferred, strong supply chain process understanding.
• Language Proficiency : Fluent English (written and spoken), Mandarin or Tamil (written and spoken) would be an added value.
• Soft Skills : Excellent communication, problem-solving, analytical, and organizational skills.
• Teamwork and Adaptability : Team-oriented, flexible, and adaptable to change.
• Motivation and Learning : Self-motivated and eager to learn.

Additional Information

Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

#J-18808-Ljbffr

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Tuesday, March 4, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PM

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

GENERAL SUMMARY:
Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.

DUTIES & RESPONSIBILITIES:

1. Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
2. Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity.
3. Implement analysis, reporting and management tools provided by GWFM.
4. Prepare daily/weekly/monthly reports and distribute to the GCS leadership and Senior Management Team.
5. Work with GCS leadership team on initiatives to support new business growth and overall operations.
6. Oversee all GWFM activities to ensure operational and client goals are met.
7. Reporting deviations from assumptions in WFM plan.
8. Escalation of system and technical issues.
9. Reporting of CMS information such as call volumes, SL and abandon rates per skill.
10. Adjusting CSR skill settings if required.
11. Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

1. Experience in Work Force Management methodologies, Data Analytics and Data Mining.
2. A good command of the English language in speaking, reading and writing.
3. Excellent knowledge of Excel and Macros.
4. Proficient in various PC applications such as Word, PowerPoint, Outlook and Internet.
5. Strong analytical and mathematical skills.
6. Excellent communication skills.
7. Ability to prioritize while being self-directed.
8. High School education or equivalent.
9. Ability to maintain high standard of business ethics, professionalism and confidentiality of information at all times.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

Posted Tuesday, March 4, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PM About Us:

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. GENERAL SUMMARY: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity. DUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. Implement analysis, reporting and management tools provided by GWFM. Prepare daily/weekly/monthly reports and distribute to the GCS leadership and Senior Management Team. Work with GCS leadership team on initiatives to support new business growth and overall operations. Oversee all GWFM activities to ensure operational and client goals are met. Reporting deviations from assumptions in WFM plan. Escalation of system and technical issues. Reporting of CMS information such as call volumes, SL and abandon rates per skill. Adjusting CSR skill settings if required. Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Experience in Work Force Management methodologies, Data Analytics and Data Mining. A good command of the English language in speaking, reading and writing. Excellent knowledge of Excel and Macros. Proficient in various PC applications such as Word, PowerPoint, Outlook and Internet. Strong analytical and mathematical skills. Excellent communication skills. Ability to prioritize while being self-directed. High School education or equivalent. Ability to maintain high standard of business ethics, professionalism and confidentiality of information at all times. Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

#J-18808-Ljbffr

Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description

The Opportunity: As an Order Management Analyst, you will be responsible for delivering exceptional customer service to our wholesale, e-commerce, and retail customers in the EMEA region. Your primary focus will be on ensuring accurate and timely order processing, stock allocation, and shipment preparation. You will also play a key role in resolving customer inquiries, claims, and returns, as well as identifying and implementing process improvements. What Your Impact Will Be: Order Management Process orders accurately and timely from receipt to cash collection. Allocate stock to orders and prepare shipments for the warehouse. Confirm orders in the customer web portal. Manage the order book to align with customer requirements. Customer Support Facilitate inquiries from customers, sales, finance, planning, and logistics teams. Proactively communicate discrepancies in customer data to the sales team. Resolve claims and returns efficiently. Identify and resolve issues and implement preventive measures. Coordinate logistical processes to ensure timely delivery. Process Improvement Initiate and drive continuous process improvements, both internally and with customers. Analyze key performance indicators (KPIs) such as forecast accuracy and OTIF. Cross-Functional Collaboration Collaborate with marketing, sales, finance, planning, logistics, and customer teams. Qualifications

What We’re Looking For: Education and Experience : Bachelor’s degree in supply chain management and/or related field, 2-3 years of relevant experience. Technical Skills : Advanced Microsoft Office skills (especially Excel), AS400 knowledge preferred, strong supply chain process understanding. Language Proficiency : Fluent English (written and spoken), Mandarin or Tamil (written and spoken) would be an added value. Soft Skills : Excellent communication, problem-solving, analytical, and organizational skills. Teamwork and Adaptability : Team-oriented, flexible, and adaptable to change. Motivation and Learning : Self-motivated and eager to learn. Additional Information Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. Our Approach to Flexible Work: We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter. Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Visit us at and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment. Videos to watch: The Culture at Mattel Corporate Philanthropy

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Test Management, Analyst

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AIA Malaysia AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Test Management, Analyst

role at

AIA Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role To perform User Acceptance Testing (UAT) primarily for products and campaigns, with a secondary focus on system enhancements / projects / production incidents. Job Responsibilities

Understand the test strategy & testing scope outline in test plan/script Execute end-to-end UAT based on Test Plan/Script Report UAT defects/errors in JIRA, or any other identified defect tracking application. Promptly perform retest of fixed defects/errors Update testing progress on testplan in daily basis Compile test plan, test results and supporting documents Add / Record the gaps that identified during UAT into a Master List Inform BA and relevant parties on completion of UAT Perform the tasks independently with minimal supervision Timely update of actual time spends of all works in eResource Scheduler. Expand skill set & knowledge across business functionality Conducting automation testing and automation test result verification Feedback to automation team on common scenarios, updated steps Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements Job Requirements

Education - Degree with minimum 2-3 years working experience in financial institution Communication - Good command of English in both written and oral Skills - L400, Sybase application Relevant test execution experience and knowledge in insurance processes Good business knowledge understanding Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Insurance Referrals increase your chances of interviewing at AIA Malaysia by 2x Sign in to set job alerts for “Management Analyst” roles.

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Sign up to receive our monthly bp Energize newsletter and keep up to date on bp news, events, culture and role opportunities. bp is a global company that offers a world of opportunities for both professionals and graduates. You can expect world-class training, the flexibility to realise your full potential and a reward and benefits package that we believe is second-to-none From the people who chart our course to those who put our plans into action, bp is an exciting place to be for anyone who wants to be part of the global energy business

Search for jobs below and register for our talent community to keep up to date with bp and our latest roles. This role is not eligible for relocation Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Foundational knowledge ofHR management systems, processes and ways of working At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Essential Education: Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Desirable Criteria: Foundational knowledge ofHR management systems, processes and ways of working Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills:

Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

To find a suitable role, use our candidate matching tool below. Here you’ll find the position that’s right for you and be given the opportunity to apply.

Please note: You can apply to one bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year, then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.The list of matched roles below are in no particular order. We recommend you explore each role that is suggested for you and apply to the one you’re most interested in. Beyond a job

Complete our candidate matching tool questionnaire to find the perfect position for you and be given the opportunity to apply Students, graduates and early careers

Programmes may vary depending on region. Select your location from the list below learn about opportunities in your area.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Tuesday 19 August 2025 at 16:00 | Expires Tuesday 30 September 2025 at 15:59

JOB OVERVIEW

The Identity & Access Management (IAM) Analyst plays a critical role in safeguarding enterprise systems by managing user identities and access privileges across hybrid environments. This position focuses on administering and securing access through Active Directory, Azure, and Entra ID, ensuring compliance with internal policies and external regulations.

The IAM Analyst will be responsible for provisioning and deprovisioning user accounts, enforcing role-based access controls, and supporting audit and compliance efforts. The ideal candidate will have hands-on experience with identity lifecycle management, advanced troubleshooting skills, and a strong understanding of cloud-based access governance.

COMPANY BACKGROUND

Prometric ( ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby will guarantee a fair testing experience for all who come through our doors.

RESPONSIBILITIES

User Identity Administration

• Establish and maintain user accounts and groups in Active Directory, Azure AD, Entra ID and other legacy systems.
• Administer lifecycle processes including provisioning, deprovisioning, and access reviews.

Access Control & Governance

• Enforce least privileged access policies based on department and role.
• Implement and maintain RBAC standards and Conditional Access Policies.
• Ensure proper authorization is obtained before provisioning access.
• Use industry-standard tools to manage access during onboarding, role changes, and offboarding.
• Administer temporary, expired, inactive, and disabled accounts.
• Provide immediate support for high-priority access requests while maintaining audit compliance.

Documentation & Compliance

• Maintain and update process documentation to meet regulatory, client, and corporate standards.
• Assist with audit evidence collection and resolution of findings related to user account management.
• Apply advanced IAM concepts and troubleshooting techniques.
• Participate in the evaluation and development of access management policies and procedures.

Security & Confidentiality

• Handle confidential data with strict adherence to privacy and security policies.

QUALIFICATION REQUIREMENTS

EDUCATION

• Bachelor’s degree in information technology or equivalent experience

EXPERIENCE

• 2+ years of experience in IAM or system access administration.
• Strong knowledge of Active Directory, Azure AD, and Entra ID.
• Familiarity with RBAC, PIM, MFA, and Conditional Access.
• Experience with IAM solutions is required
• Knowledge of PowerShell scripting is desired but not required
• Experience managing users and groups in Active Directory
• Hands-on experience with Salesforce Service Desk or comparable IT service management tools.
• Excellent documentation and communication skills.

SKILLS

• Strong attention to detail
• Ability to solve problems in stressful situations
• Strong attention to detail
• Ability to explain technical concepts to inexperienced users
• Must have very strong problem solving/troubleshooting skills
• Strong communication skills are a requirement.
• Must have very strong customer service skills
• Capacity to identify and solve complex issues and automate recurring processes
• Must be able to multi-task while maintaining organizational skills

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia #J-18808-Ljbffr

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Customer Program Management Analyst

Date: Jul 23, 2025

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: Indirect

Summary Detailed Description

Performs tasks such as, but not limited to, the following:

• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Three to six years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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