1,759 Mall Manager jobs in Malaysia

We are looking for an experienced Mall Manager to oversee the daily operations of our mall, manage tenant relations, and ensure an exceptional customer experience.

Responsibilities:

• Manage day-to-day mall operations and tenant services.
• Drive foot traffic through events, promotions, and partnerships.
• Oversee budgets, financial performance, and operational efficiency.
• Ensure compliance with safety, security, and regulatory standards.
• Lead and supervise mall staff and service providers.

Requirements:

• Bachelor's degree in Business, Property Management, or related field.
• 5+ years of experience in mall/retail property management.
• Strong leadership, communication, and problem-solving skills.
• Financial management and customer-focused mindset.

We Offer:

• Competitive salary & incentives.
• Career growth opportunities.
• A dynamic, collaborative environment.

Job Type: Full-time

Pay: Up to RM8,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you able to work in Klang, Selangor?
• When is the earliest date that you can start work?

Language:

• Mandarin (Preferred)

Work Location: In person

Job Responsibilities:

• Oversee daily mall operations, ensuring a safe, clean, and customer-friendly environment.
• Manage tenant relationships, lease agreements, and occupancy rates.
• Develop and execute marketing campaigns and events to drive foot traffic.
• Monitor and optimize mall profitability and revenue streams.
• Ensure facility maintenance, security, and regulatory compliance.
• Collaborate with internal teams and external partners for business growth.
• Analyze market trends and customer behavior to enhance mall performance.
• Lead and develop a team to achieve operational excellence.

Job Requirements:

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum 5–7 years in mall management, retail operations, or property management.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to develop and execute marketing strategies and promotional activities.
• Knowledge of leasing, tenant management, and property regulations.
• Financial acumen to manage budgets and optimize revenue.
• Customer-focused mindset with the ability to enhance visitor experience.
• Willingness to work on weekends, public holidays, and irregular hours as required.
• The candidate must be able to work in AEON Mall Kinta City, Perak.

Job Responsibilities:-

• Oversee daily mall operations, ensuring a safe, clean, and customer-friendly environment.
• Manage tenant relationships, lease agreements, and occupancy rates.
• Develop and execute marketing campaigns and events to drive foot traffic.
• Monitor and optimize mall profitability and revenue streams.
• Ensure facility maintenance, security, and regulatory compliance.
• Collaborate with internal teams and external partners for business growth.
• Analyze market trends and customer behavior to enhance mall performance.
• Lead and develop a team to achieve operational excellence.

Job Requirements:-

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum 5–7 years in mall management, retail operations, or property management.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to develop and execute marketing strategies and promotional activities.
• Knowledge of leasing, tenant management, and property regulations.
• Financial acumen to manage budgets and optimize revenue.
• Customer-focused mindset with the ability to enhance visitor experience.
• Willingness to work on weekends, public holidays, and irregular hours as required.
• The candidate must be able to work in AEON Mall Shah Alam, Selangor.

KEY ROLES AND RESPONSIBILITIES (Role in Organisation. Structure & Strategic Impact on Organisation)

Customer Satisfaction

►    Manage promotional activities so that our customer has a great shopping experience

►    Manage local advertising where special commercial promotions may be proposed by Tenants that meet customer needs

►    Manage changeover of Tenants and fit-outs so that they are scheduled correctly and not impact our customers shopping trip

►    Lead a general standard of customer service from Tenants (i.e. staff availability, stock and good attitude)

►    Understand customer complaints and resolve as appropriate to deliver our "Customer First" promise

►    Establish and maintain a good relationship with all tenants and attend promptly and professionally to any complaints

Organization Efficiency

►    Work with tenants to maximize the potential of the center

►    Develop close working relationship with the local and regional tenants

►    Encourage and develop good relationships with the various authorities and local agencies

►    Manage the day to day running of the center so that it is carried out efficiently

►    Check standards of food court - operated efficiently, hygiene and cleanliness

►    Lead high standards of cleaning in all areas

►    Develop and manage adequate security both in and out of shopping hours in all areas

►    Check standard so that the day to day appearance of the center is of the highest standard

►    Check the fire, health and safety regulations in place across the center

►    Check maintenance records, accounts and files in for management matters and have them available for authorized inspection

►    Monitor and ensure all tenant to abide company house Rules

Employee training and Development

►    Ask for and action staff feedback

►    Acknowledge progress with my team and individuals

►    Support my team to attend work

►    Regularly plan and review work with my team

Financial Performance

►    Forecast and manage cost center expenditure within budget so that we have effective use and control

►    Check we are following up late payments, bad debts and management issues

►    Check that budgets for local promotions are delivered

►    To collect the deposit for Temporary Space promotion, collect rental for both Temporary space promotion and permanent tenants.

We are seeking an experienced and dedicated Mall Manager to oversee the operations and management of EVCC PEDAS RSA, Malaysia's first privately developed, next-generation Rest Service Area (RSA) with integrated retail, food & beverage, and lifestyle amenities along the PLUS Expressway.

As the Mall Manager, you will be responsible for ensuring the smooth and efficient running of the RSA's retail environment — from tenant management and promotional activities to customer experience and operational excellence. This role requires a visionary leader with strong retail management skills who can adapt mall practices to a dynamic, high-traffic highway destination.

• Manage the day-to-day operations of the RSA retail areas, including tenant relations, rent collection, and customer service issues
• Develop and implement strategies to attract new tenants and retain existing brands, ensuring a curated mix of F&B and lifestyle offerings
• Coordinate and oversee marketing campaigns, events, and highway-targeted promotions to drive footfall and enhance traveler experience
• Manage the RSA's commercial budget, including monitoring expenses and identifying cost-saving opportunities without compromising service quality
• Ensure all facilities and common areas are well-maintained, safe, and aligned with GreenRE Platinum sustainability standards
• Liaise with key stakeholders, including PLUS Malaysia Berhad, local authorities, highway operators, and service providers
• Lead, train, and motivate support staff to deliver exceptional service standards across the RSA

• Minimum 5 years of experience in mall, retail complex, or mixed-use property management
• Strong understanding of retail, F&B, and commercial leasing, with awareness of highway retail dynamics and traveler behavior
• Excellent communication and interpersonal skills to manage relationships with tenants, highway patrons, and corporate stakeholders
• Proven ability to develop and implement effective marketing and promotional strategies tailored for a transit-driven retail hub
• Proficient in financial management, including budgeting, forecasting, and cost optimization
• Strong problem-solving and decision-making skills, with the ability to adapt to a fast-paced, high-traffic environment
• Highly organized with excellent time management skills and the ability to multitask effectively

We are committed to building world-class infrastructure that redefines the travel experience. We offer:

• Competitive salary and comprehensive benefits package
• Professional development and career advancement opportunities
• A collaborative culture that values innovation, sustainability, and excellence
• Exposure to one of Malaysia's most iconic and future-ready RSA projects

EVCC PEDAS RSA, a pioneering project that blends highway rest facilities with a curated retail, F&B, and lifestyle experience. With integrated EV charging hubs, dual highway and local town access, and a Platinum-rated green building design, PEDAS RSA sets a new benchmark for rest service areas in Malaysia.

Our mission is to create sustainable, future-ready roadside developments that enhance travel convenience, promote community engagement, and support Malaysia's green mobility agenda.

Overview:

Involved in the daily management, administration and operation of a shopping mall in the area of retail shops leasing, building operations, tenancy administration and rental collection.

To be responsible for the administrative and related functions of the Shopping Complex Management.

Responsibilities:

1. To source for new tenants to add into the existing shopping mall tenants list for short term and medium term duration.

2. To coordinate with Property Leasing & Legal Department to renew tenancy leases and following the tenancy administration flow of work.

3. To plan and organize monthly and festive season promotional activities at the shopping complex.

4. To establish and maintain a good working relationship with all the tenants and attend promptly and professionally to any complaints and requests.

5. To ensure the Complex operational matters such as maintenance, cleaning, security and safety aspect are well maintained for safe and conducive shopping.

6. To do monthly rental charges for tenants and collection of monthly and outstanding rental chargers as well as tenancy renewal process.

Requirements:

• Diploma or Degree in Real Estate, Business Administration, Marketing or other related disciplines related to retail sector.
• Fresh graduates with minimum 1 year working experience can also apply.
• Have experience working in retail sector and knowledge of tenancy agreements administration will be an added advantage.
• Preferably an outgoing, proactive and self-motivated individual.
• Good communication skills in spoken and written English and knowledge on other languages or dialects will be an added advantage.
• Good interpersonal skills with strong analytical and trouble-shooting capabilities.
• Computer literate and able to work independently.

Job Types: Full-time, Permanent

Pay: RM3, RM7,000.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion

Experience:

• Shopping Complex: 1 year (Preferred)

Work Location: In person

Job Responsibilities:

• Oversee daily mall operations, ensuring a safe, clean, and customer-friendly environment.
• Manage tenant relationships, lease agreements, and occupancy rates.
• Develop and execute marketing campaigns and events to drive foot traffic.
• Monitor and optimize mall profitability and revenue streams.
• Ensure facility maintenance, security, and regulatory compliance.
• Collaborate with internal teams and external partners for business growth.
• Analyze market trends and customer behavior to enhance mall performance.
• Lead and develop a team to achieve operational excellence.

Job Requirements:

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum 5 years in mall management, retail operations, or property management.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to develop and execute marketing strategies and promotional activities.
• Knowledge of leasing, tenant management, and property regulations.
• Financial acumen to manage budgets and optimize revenue.
• Customer-focused mindset with the ability to enhance visitor experience.
• Willingness to work on weekends, public holidays, and irregular hours as required.
• The candidate must be able to work in AEON Mall Tebrau City, Johor Bharu.

About the role

As the Mall Manager for Segamat Central, you will be responsible for overseeing the daily operations and strategic management of a thriving shopping mall located in Segamat, Johor. This full-time role is crucial in ensuring the mall's profitability, tenant satisfaction, and overall visitor experience.

What you'll be doing

• Manage all aspects of mall operations, including budgeting, staffing, leasing, marketing, tenant relations, and facility maintenance.
• Lead leasing efforts to maximize occupancy and rental income through effective tenant acquisition and lease renewals.
• Guide the leasing team to attract new tenants and ensure timely, profitable lease renewals.
• Strategically plan and optimize tenant mix to align with market demand and shopper demographics.
• Develop and implement marketing strategies to attract and retain a diverse tenant mix and increase footfall
• Oversee the mall's security, cleaning, and customer services to maintain high standards of presentation and safety
• Oversee financial performance and reporting by managing budgets, monitoring rental income and operating expenses, and preparing regular performance reports for management.
• Analyse market trends and competitor activity to identify opportunities for growth and improvement
• Collaborate with the Hektar leadership team to align the mall's performance with the company's overall business objectives
• Ensure the mall's compliance with relevant laws, regulations, and industry best practices

What we're looking for

• 10 years of experience in mall or retail property management, preferably in the commercial real estate industry.
• Strong business acumen and financial management skills, with the ability to develop and manage budgets.
• Excellent interpersonal and communication skills, with the ability to effectively liaise with tenants, vendors, and the public.
• Proven track record in implementing successful tenant retention strategies.
• Proficiency in data analysis and reporting, with the ability to make data-driven decisions.
• Thorough understanding of relevant laws, regulations, and industry standards governing commercial real estate
• Degree in business, real estate, or a related field, or an equivalent combination of education and experience.

• Strategic leadership: Oversee all aspects of mall management, including leasing, tenant relations, business planning, and financial management.
• Relationship building: Establish and maintain excellent relationships with tenants and business associates to ensure smooth operations and tenant satisfaction.
• Marketing and leasing: Manage mall marketing initiatives and explore new opportunities to attract potential retail tenants.
• Revenue optimization: Develop and implement strategies to maximize mall revenues and achieve overall group objectives.
• Event management: Plan and execute engaging promotional activities and events to drive foot traffic and enhance the mall's appeal.
• Reporting and analysis: Prepare monthly management reports, conduct feasibility studies, and keep management informed of market trends and tenant requirements.
• Safety and compliance: Lead the Safety & Health Committee to ensure adherence to safety protocols and regulatory requirements.
• Team management: Provide leadership and guidance to maintenance team members, fostering a culture of excellence and adherence to company policies.

• Educational background: Holders of a Bachelor's degree in Marketing, Business Studies, or a related field.
• Proven experience: Candidates with at least 10 years of working experience, including a senior management position in retail or retail management.
• Relationship skills: Individuals capable of forging strong business and commercial relationships in a fast-paced environment.
• Leadership qualities: Strong leaders with excellent communication, motivational, and organizational skills.
• Analytical mindset: Problem-solvers with strong analytical and strategic thinking abilities.
• Project management: Detail-oriented professionals with the ability to execute projects within time and budget constraints.
• Safety knowledge: Understanding of Occupational Safety and Health regulations and experience in managing safety committees.

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