845 Mall Manager jobs in Malaysia

We are seeking a passionate Retail Assistant Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who can accelerate growth in our retail segment while providing insights and expertise on how to grow our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel at Queens Bay Mall. Are you someone who is result-driven and enjoys helping customers meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Retail Assistant Sales Manager include:

Daily store operations:

• Manage, count, verify, and reconcile daily cash register sales.
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly.
• Perform opening and closing procedures effectively according to store policies and procedures.
• Process and replenish merchandise and ensure stock availability.

Team management:

• Co-lead the retail team to maintain visual merchandising and cleanliness standards of the store.
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another.
• Recruit and hire new store employees.
• Responsible for training and onboarding new employees.
• Create and manage store schedules.

Sales:

• Set, monitor, and achieve/exceed retail sales targets to drive improvement in company ranking.
• Sales reporting: provide timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Work closely with the company’s management to plan and implement suitable incentives and push out plans to boost sales.

Minimum Requirements:

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies.
• Minimum of 3 years of managerial experience in the retail industry.
• Well-versed in retail store processes and systems, proficient in Excel/PowerPoint.
• Prior experience in mall landlord relations.

Skills/Experience Preferred:

• Data-driven with the ability to analyze data for stock forecasting.
• Strong communication and people skills.
• Passionate about engaging customers and providing excellent service.

Benefits:

1. Annual outpatient benefit (includes dental and optical benefits).
2. Birthday leave.
3. Performance bonus.
4. Annual increment.

• Drive branch sales to meet or exceed monthly targets.
• Implement promotions and upselling strategies.
• Monitor product handling and showroom presentation.
  
  

• Lead, coach, and motivate the team to deliver excellent service.
• Oversee staff scheduling, attendance, and performance evaluations.
• Conduct regular training to improve sales and product knowledge.
  
  

• Personally handle VIP customers and key transactions.
• Resolve customer complaints promptly and professionally.
  
  

• Submit daily, weekly, and monthly performance reports to HQ.
• Monitor inventory levels and request replenishment when necessary.
• Ensure compliance with security procedures and company SOPs.
  
  

• Minimum Diploma in Business, Retail Management, or related field.
• Able to speak in English, Bahasa Malaysia and Mandarin
• At least 3 years' experience in retail management (jewellery/luxury retail preferred).
• Strong leadership, communication, and problem-solving skills.
• Proven track record in achieving sales targets.
• Able to work retail hours, weekends, and public holidays.
  
  

• Competitive salary.
• Training and career growth opportunities.
• Supportive and dynamic working environment.

We’re on the hunt for a driven, high-energy leader who thrives in a fast-paced retail environment and bounces back from challenges stronger than ever. As our Retail Operations Manager , you’ll take charge of Vans stores across Malaysia—leading from the front, hitting ambitious sales targets, and keeping operations running like clockwork.

If you’ve got the passion, resilience, and leadership chops to inspire teams and deliver unforgettable consumer experiences, this is your stage.

• Lead & Win – Drive operational and sales performance across multiple stores, smashing targets along the way.
• Inspire Teams – Recruit, coach, and develop store managers and staff to deliver top-notch service and results.
• Delight Consumers – Ensure every store visit leaves customers smiling and loyal to our brand.
• Own the Operations – Streamline processes, maintain flawless inventory control, and uphold gold-standard SOPs.
• Protect & Improve – Enforce compliance, manage risks, and champion continuous improvement.
• Make It Happen – Roll out promotions, lead new store openings, and execute projects with speed and precision.

• 5+ years in retail operations (retail sports / active / lifestyle / fashion/multi-store preferred).
• Proven success in leading teams and delivering strong commercial results.
• A positive, resilient mindset —quick to adapt, ready to solve problems on the spot.
• Strong planning, organization, and leadership skills with a hands-on, can-do attitude.
• Passion for retail, sales, and delivering world-class customer service.
• Flexibility to work shifts, weekends, and public holidays.

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

We are currently recruiting for a Retail Operations Manager.

Job Responsibilities:

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.