What Jobs are available for Mainframe Support in Malaysia?

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**The Opportunity:**
As the Customer Support Partner (Application), you will be responsible for performing and installing application setup, troubleshooting support, and evaluation, conducting operator training for customers and internal team members, aiming to ensure customer satisfaction and provide efficient customer support.
You demonstrate personal purpose around improving the healthcare ecosystem, thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will:**
+ **Customer Support & Maintenance:** Maintain, troubleshoot, and set up equipment at customer sites, ensuring full functionality and timely resolution of issues. This includes performing evaluations and conducting root cause analysis, collaborating with cross-functional teams and GCS (Global Customer Support) as needed.
+ **Training & Development:** Conduct operator and application training and workshops for customers and peers. Develop and update training materials for these sessions.
+ **Communication & Safety:** Inform customers of safety and quality issues, as well as technical updates, in a timely manner. Ensure all customer interactions and technical issues are well-documented in the CRM system.
+ **Stakeholder Collaboration:** Collaborate closely with internal and external stakeholders to understand their needs, foster partnerships, and effectively solve customer problems.
+ **Company Representation & Feedback:** Represent Roche in various engagement opportunities, collecting and compiling customer insights, positions, and feedback to inform business strategies.
+ **Continuous Learning & Digital Promotion:** Stay up-to-date with service information and new technical updates by regularly checking internal channels. Actively promote and provide digital services, including remote support.
+ **Mentorship & Autonomy:** Act as a coach for less experienced colleagues, providing guidance and identifying opportunities for improvement. Work autonomously with minimal supervision while keeping supervisors informed of progress.
**Who you are:**
● Strong troubleshooting and multi-tasking skills.
● Efficient, organized, detail-oriented, and result-driven.
● Customer-oriented individual and an outstanding problem-solver.
● Able to efficiently prioritise tasks in a fast-changing environment.
● Team players, demonstrated by the ability to receive and provide feedback
professionally, thrive and collaborate in a cross-functional environment.
● Detail-oriented, meticulous, responsive to deadlines.
● Ongoing interest in digital services, industry trends, best practices, and emerging technologies.
**Preferred:**
● Minimum Diploma in Health/Science/Medical disciplines or equivalent from a
reputable University
● Preferably, at least 1 year of experience/knowledge in clinical lab, histopathology lab, or molecular lab
● IT, Marketing, and business development experience will be an added advantage
● Strong ability to work in a matrix and collaborative environment
● Excellent teamwork skills required
● Willing to be based in Johor Bharu
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Urgent Opening - Native Japanese Technical Support



Location: Kuala Lumpur, Malaysia

Salary: RM15,000/month

Education: Diploma or higher

Language: Japanese

Start Date: ASAP



We're hiring a skilled Technical Support professional with strong knowledge in:

- Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs

- Webhooks, live streaming, mail servers, networks

- MAM/MDM/EMM solutions

- OS (Windows, Mac, iOS, Android), Zendesk, Salesforce

- Enterprise-level support experience (2+ years)

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

IT Technical Support I
**POSITION SUMMARY:**
Are you a Tech Enthusiast or someone who enjoys problem-solving and interacting with others? IT Technical Support would be a reliable option for you to get started in the fast-paced Tech industry. Fantastic chance!
As a IT Technical Support at AE, you will play a critical role in delivering assistance for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.
**RESPONSIBILITIES:**
1. Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
2. Tracks PC problems and resolves them in a prompt and courteous manner.
3. Logs, monitor, resolve and close tickets in the Service Desk Tool.
4. Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
5. Works on software installation, update, and configuration as directed by PC Coordinator(s).
6. Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
7. Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc.
8. Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
9. Assists with training for new hires and internal customers.
10. Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
11. Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
12. Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
13. Other duties assigned.
**WORK ENVIRONMENT:**
+ Location: Penang Science Park, Simpang Ampat Penang.
+ Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
+ Spends much time working directly with server equipment, printers, and network equipment.
+ Work in shift (day/night) based on shift assigned.
+ Works under limited supervision.
**QUALIFICATIONS:**
+ Microsoft Windows operating Systems, outlook, Office.
+ Microsoft Active Directory mainly include domain account & DHCP maintaining.
+ Local and network printers(or multifunction) configuration and trouble-shooting.
+ Wireless LAN configuration and installation.
+ Mobile Smart devices installation and configuration(IOS or Android).
+ Networking skill: PABX(Siemens), VOIP(Cisco).
+ Laptop and Desktop ground up setup, deployment and repair.
**EXPERIENCE:**
**Essential:**
+ Proficient in English (oral and written communication).
+ Minimum 2 years of LAN and PC experiences.
+ Good analytical trouble-shooting skills.
+ Good problem analysis and solving techniques.
+ Must be patient, customer focus and customer service orientated.
**Desirable:**
+ 2 year plus years experience working with both networking and Microsoft systems.
+ 2 years supporting Active Directory in a production environment.
+ Experience in Service Desk environment would be advantages.
**EDUCATION:**
**Essential:**
+ Diploma or Bachelor Degree in IT related field.
**Desirable:**
+ Diploma or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA.
**OTHERS:**
+ One permanent headcount available.
+ This position is open to **Malaysian citizens** only. Candidates must provide valid documentation proving Malaysian citizenship.
+ Candidate must willing to work at Penang Science Park, Simpang Ampat, Penang.
**WHY JOIN US!**
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and etc. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia., we offer a rich benefits package that includes:
+ Medical - health care plan, dental, and vision.
+ Short and long-term disability and life insurance.
+ Executive Employee Health Screening package.
+ Generous paid time off starting at 15 days and 19 public holidays.
+ 98 days of paid maternity leave for Moms and 7 consecutive days of paid paternity leave for Dads.
+ AE Child-Of-Employee Scholarship Program.
+ Employee Referral Program.
+ Career Growth and Learning Opportunity.

** ** **In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ Resolves customers' single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
+ Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Captures and documents knowledge to enable self-service resolution**
+ Learns and adopt Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You will partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**For This Role, You Will Need:**
+ Alternatively, currently pursuing a bachelor's degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
+ OR having 1+ year of experience working in a Technical Support position.
+ Intermediate or advanced Korean and English level, oral and written.
**Preferred Qualifications that Set You Apart:**
+ Communication - Conveying information and ideas clearly and concisely to individuals.
+ Problem Solver -Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
+ Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Understanding of essential networking principles and equipment. Basic knowledge of programming languages. Strong understanding of technical elements required to solve low-complexity issues. Basic understanding of core products to solve mid-complexity issues with the help of others.
+ Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
+ Collaborative - Team oriented with the ability to effectively collaborate with peers. Leverages others' skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
+ Customer Focus - Uses understanding of customer needs and the organization's customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.
+ Hybrid work mode
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.