What Jobs are available for Luxury Travel in Malaysia?

**Description**
American Express invites you to share your resume so you can be considered for future Premium Travel & Lifestyle Consultant opportunities in the Kuala Lumpur based Travel & Lifestyle organization.
**Areas of opportunities may include**
+ Customer Service
+ Reading Comprehension
+ Negotiation
+ Sales
**How will you make an impact in this role?**
Customers Interaction
+ Provide the full suite of customer service offerings (including booking, enquiries, requests) to our premium customers for the Hong Kong or Singapore market.
+ Assist our premium customers with their needs from flight, lodging, car rental, cruise, tour, dining, golf booking, concert tickets, access to private events, as well as a wide range of other travel and lifestyle requests all over the world.
+ Respond and follow-up on travel and lifestyle enquiries via multiple communication channels.
+ Research, recommend and tailor luxury holiday/ booking experiences to our premium customers.
+ Proactively offer options to customers and follow through to ensure customers are fully satisfied with the services and products.
+ Stay up to date around premium travel and luxury products.
+ Prepare written correspondence to customers when required to furnish information requested by customers.
+ Evaluate customers' complaints and ensure that they are taken care of expeditiously and satisfactorily, reporting service failures and making recommendations to prevent recurrences.
+ Identifying the root causes of service incidents/failures and provide solutions to de-escalate the customer's issues.
+ Leverage and research using a variety of internal and external resources to gain a deeper understanding of your customers and develop opportunities to deliver outstanding and proactive service.
+ Attend training and develop relevant knowledge and skills to uplift customer experience.
Growing Revenue Generating Opportunities
+ Plan and carry out travel sales activities to the agreed sales volumes, targets, and products.
+ Identify and promote areas with potential for revenue generation to cross-sell, upsell products and services including value added services.
+ Develop strategies intended to drive business growth and to achieve specific goals in a dynamic environment.
+ Work collaboratively with your team to grow the business with customers in a seamless manner.
+ Assume additional responsibilities and projects at the request of the leadership team when needed to support the business.
**Qualifications:**
+ Minimum of 2 years' experience in travel and/or concierge service industry, plus if you have supported the Hong Kong or Singapore market
+ Outstanding verbal and written communication skills in English and/or Cantonese
+ Deliver outstanding levels of customer service consistently and strive to provide the right solution for the customer in an efficient and agreed timeframe.
+ Being passionate and having the basic knowledge of travel destinations; products & experiences are desirable - Trainings will be provided to grow and improve industry knowledge.
+ Experience with Sabre or other GDS and or Basic Fares & Ticketing would be an advantage.
+ Consistent track record of meeting and exceeding performance & productivity metrics through high levels of customer happiness and sales generated.
+ Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands.
+ Resilient, highly dedicated, agile with a growth mindset are pre-requisite for this role.
+ Outstanding attention to detail, with an ability to balance between efficiency and quality.
+ Ability to work on a 24/7 rotating roster with starting shifts between 8am - 10pm, Monday through to Sunday over 365 days.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**