957 Logistics Companies jobs in Malaysia

About the role

This position requires a fast learner who can work independently in a high-paced environment. You'll need to adapt quickly to new processes and take initiative without waiting for step-by-step instructions. It can be challenging at times, but it's also a great opportunity for someone who thrives in a dynamic environment.

What you'll be doing

Customer Communication & Relationship Management

• Act as the primary contact point for customers for all airfreight-related inquiries.
• Respond promptly to queries regarding shipment status, flight schedules and service options.
• Maintain strong, professional relationships with clients to ensure customer satisfaction and retention.

Booking & Documentation

• Receive and process bookings, ensuring accurate cargo details and special handling instructions.
• Coordinate with airlines, overseas agents, and internal teams to secure space and confirm bookings.
• Prepare, verify, and issue required documentation such as Air Waybills (AWB)
• Ensure all processes comply with IATA, airline, and local customs regulations.

Shipment Coordination

• Monitor shipments from pick-up to final delivery, ensuring deadlines are met.
• Coordinate with warehouse and transport teams for cargo pick-up, handling, and loading.
• Provide shipment tracking updates to customers proactively.

Problem Resolution

• Handle shipment incidents such as delays, damages, or customs hold promptly.
• Liaise with CSA/GSA and insurance providers for claims processing when necessary.
• Provide root cause analysis and preventive solutions for recurring issues.

Internal Coordination & Reporting

• Work closely with sales teams to support new business.
• Update shipment and customer records in the company's system
• Ensure timely submission of billing instructions to the accounts department.

What we're looking for

• Minimum 1 years of experience in a customer service or freight forwarding role
• Strong communication and interpersonal skills to effectively liaise with customers and colleagues
• Excellent problem-solving and attention to detail
• Proficient in using freight forwarding software and MS Office applications
• Knowledge of air freight processes and regulations in the logistics industry
• Ability to work well in a team and under pressure to meet deadlines

What we offer

At Worldgate Express Services Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. You can look forward to competitive remuneration, opportunities for career growth, and a range of benefits to support your well-being.

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions. With a strong presence in Malaysia and across the Asia-Pacific region, we pride ourselves on our customer-centric approach and commitment to delivering excellence in every aspect of our operations.

If you're ready to join our dynamic team, apply now and let's discuss how your skills and experience can contribute to our continued success.

Job Summary:

Responsible for managing and coordinating the movement of goods (import, export, air, sea, and land) to ensure timely, cost-effective, and compliant delivery. Acts as a key liaison between clients, shipping lines, airlines, transporters, customs authorities, and internal departments.

Key Responsibilities:

• Freight Operations

• Handle import and export shipments (air, sea, land).

• Arrange bookings with shipping lines, airlines, and freight carriers.

• Monitor cargo movement to ensure on-time delivery.

• Prepare and verify shipping documents (BL, AWB, invoices, packing lists, COO, etc.).

• Forwarding & Customs Clearance

• Coordinate with customs brokers, port authorities, and regulatory agencies.

• Ensure compliance with customs regulations, permits, and trade requirements.

• Prepare and submit customs declarations and related documents.

• Customer Service & Coordination

• Communicate with clients on shipment status, costs, and requirements.

• Provide quotations, freight rates, and logistics solutions.

• Resolve shipment issues, delays, or claims efficiently.

• Documentation & Reporting

• Maintain accurate records of shipments, costs, and operational data.

• Prepare daily/weekly shipment status reports.

• Ensure proper filing for audit and compliance purposes.

• Cost & Vendor Management

• Negotiate rates with carriers, forwarders, and transporters.

• Control freight costs and ensure billing accuracy.

• Coordinate with finance for invoicing and payment follow-ups.

Requirements:

• Diploma/Degree in Logistics, Supply Chain, Business, or related field.

• Knowledge of freight forwarding operations, Incoterms, customs clearance, and trade documentation.

• Experience with air, sea, and land freight preferred.

• Strong communication and negotiation skills.

• Ability to multitask and work under pressure.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary

Work Location: In person

About the role

We are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at Worldgate Express Services Sdn Bhd. This full-time position is based in Shah Alam, Selangor and will play a crucial role in managing and optimising our sea import freight forwarding operations.

What you'll be doing

• Oversee and coordinate all customer service activities related to sea import freight forwarding operations
• Serve as the primary point of contact for customers, providing exceptional service and resolving any issues or concerns in a timely manner
• Manage and mentor a team of customer service professionals, ensuring they are equipped with the necessary skills and knowledge to deliver high-quality service
• Develop and implement strategies to improve customer satisfaction, identify and address pain points, and enhance the overall customer experience
• Collaborate with other departments, such as operations and sales, to ensure seamless coordination and efficient delivery of freight forwarding services
• Analyse customer data and usage patterns to identify opportunities for growth and process improvements
• Stay up-to-date with industry regulations, trends, and best practices to ensure compliance and maintain a competitive edge

What we're looking for

• Minimum 5 years of experience in a customer service within the freight forwarding industry
• Proven track record of successfully managing and leading a team of customer service professionals
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• In-depth knowledge of sea import freight forwarding processes, regulations, and best practices
• Strong problem-solving, analytical, and decision-making skills
• Proficiency in data analysis and the ability to use data to drive process improvements
• Familiarity with relevant industry software and technology

What we offer

At Worldgate Express Services Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, ongoing training and development, and a collaborative team culture that values work-life balance.

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia. With our extensive network and expertise in sea, air, and land transportation, we deliver reliable and efficient services to a diverse range of clients across various industries. Our commitment to innovation, sustainability, and customer satisfaction has made us a trusted partner for businesses of all sizes.

If you are ready to take on this exciting opportunity and contribute to the growth of our organisation, we encourage you to apply now.

Logistics Intern – Big Freight Services

Are you eager to kickstart your career in logistics and freight forwarding? Join
Big Freight Services
as a
Logistics Intern
and gain hands-on experience in international trade operations. This role offers a valuable opportunity to learn how the industry works, from coordinating shipments to supporting customers and sales.

Success in this role means being detail-oriented, proactive, and willing to learn. As part of our team, you'll contribute directly to the smooth movement of goods while developing skills that will prepare you for a career in logistics and supply chain management.

Responsibilities

• Coordinate daily shipments (air, sea, and trucking) with clients, partners, and carriers.
• Handle booking arrangements, track shipments, and provide timely updates to customers.
• Prepare and check shipping documents (BL, DO, permits, invoices).
• Liaise with customs, warehouse, and transport teams to ensure smooth operations.
• Provide excellent customer service by addressing client inquiries and issues promptly.
• Support the sales team with rate quotations and follow-ups.
• Maintain accurate filing and documentation for shipments.

Qualifications

• Currently pursuing a degree/diploma in Logistics, Supply Chain, Business, or related field.
• Strong communication skills (verbal and written).
• Ability to work in a fast-paced environment and multitask effectively.
• Team player with a positive attitude.

This internship is a great stepping stone for those who want to build a career in logistics, freight forwarding, or supply chain management.

We are seeking a detail-oriented and proactive individual to support our Import Administration Operations. The responsibilities include:

• Transferring all Import Consol documentation data into the SYS Magic system
• Monitoring import cargo status and updating all relevant Ports of Loading (POL) accordingly
• Handling import operations, including documentation and coordination with shipping lines
• Collaborating with third-party logistics service providers to ensure end-to-end logistics support

• Strong communication skills (both written and verbal) and excellent interpersonal abilities
• Proficient in Microsoft Office applications (Excel, Word, etc.)
• Strong problem-solving skills and the ability to think creatively
• Independent, adaptable, and resourceful
• Highly meticulous and capable of working under pressure
• Able to thrive in a fast-paced work environment
• Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree
• Minimum 2 years of relevant working experience in a related field

Job Description:

• Responsible for achieving the stipulated sales target set by HQ.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new BCOs to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by compnay.
• Collaborate with BCOs to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with BCOs to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements, especially when dealing with international logistics and transportation.
• Work closely with cross-functional teams in the company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Job Description:

1. Manage the daily tasks of Operation staff.

2. Oversee the daily shipment booking with airlines

3. Oversee the handling of shipment booking, pick-up, custom declaration, and any special request.
4. Initiation of Charges Correction Advice (CCA) to overseas for shipment inaccuracy.

5. Ensure all charges are accurately provided to CS Team, ar captured into the system, and all documents complete in the Job Folder for acute billing.

6. New shipment / business control

7. Establish jointly (with Sales Dept) procedure for handling new shipments or business

8. Close monitor of initial handling of new shipments before handing-over to Customer Service staff.

9. Liaison with airlines

10. Ad-hoc rates negotiation to reduce freight cost to the company

11. Resolve space problems during peak seasons or unforeseen circumstances.

12. Dealing with airlines regarding discrepancy and their CCA, etc

13. Other external liaison

14. Communicate with KWE overseas and customers on shipment planning, status, problem resolution, etc.

15. Other Functions

16. Maintain Operation Department ISO documents.

17. Supervises staff for their quality, productivity, and discipline.
18. Provide training and guidance to staff.
19. Control the department's overtime work and cost.
20. To initiate the Non-conformity report (NCR) where necessary and to support the subsequent corrective actions (CAR) if required.
21. To identify opportunities for improvement in quality and cost of Operation processes.
22. To undertake other projects and activities as may be assigned by Management from time to time.

Requirement:

• Candidate must possess a Diploma/Degree holder in Logistics/Warehouse management / Supply Chain or equivalent qualification.
• Minimum of 3 – 5 years managerial experiences in Freight Forwarding industry or with Airlines.
• Knowledge in Dangerous Good handling.
• Demonstrate professionalism in dealing with external parties.
• Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain corporation.
• Must be trustworthy and able to maintain confidentiality with a high level of integrity and commitment.
• Competent with various software programs (MS Outlook, Excel, Word, PowerPoint).
• Ability to solve practical problems, and to deal with a variety of changing situations under stress.
• High sense of urgency
• Excellent command of English and Bahasa Melayu both verbal and written skills.

About the role

We are seeking a highly motivated and experienced Senior Customer Service Executive to join our dynamic team at Worldgate Express Services Sdn Bhd. As a Senior Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the sea export freight forwarding industry. This full-time position is based in our Puchong, Selangor office.

What you'll be doing

• Manage and coordinate all customer service activities related to sea import freight forwarding operations
• Liaise with customers to understand their shipping requirements and provide tailored solutions
• Prepare and process all necessary export documentation accurately and efficiently
• Coordinate with internal teams and external partners to ensure seamless delivery of freight services
• Monitor shipment progress and provide timely updates to customers
• Respond to customer inquiries and resolve any issues in a prompt and professional manner
• Identify opportunities to improve customer service and suggest process enhancements

What we're looking for

• Minimum 3 years of experience in a customer service role within the freight forwarding industry
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers
• Thorough understanding of import documentation and procedures in the freight forwarding industry
• Proficient in using freight forwarding software and technologies
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and meet tight deadlines
• Teamwork-oriented with a willingness to collaborate with cross-functional teams

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive medical insurance coverage
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Company-sponsored team-building activities and social events

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and innovative supply chain solutions to our clients. Our team of dedicated professionals is committed to helping our customers succeed in the global marketplace.

Apply now

Responsibilities and Duties

• Arrange bookings with co-loaders.
• Coordinate transshipment connections promptly upon receiving booking confirmations from co-loaders.
• Prepare delivery orders (D/O) and shipping instructions (SI) for co-loaders.
• Follow up with co-loaders on cargo status to ensure smooth operations.
• Provide shipment numbers (S/N) to shippers once cargo is received in the warehouse.
• Share shipping details (SOB date, container information, and exchange rate) with shippers, and request SI for bill of lading (BL) preparation.
• Issue BLs and invoices to shippers for verification.
• Manage SI submissions to designated carriers in a timely and accurate manner.
• Ensure timely and accurate payment processing to designated carriers.
• Coordinate and send pre-alert documents to the Point of Destination (POD) agent.
• Monitor and track cargo status for shipments loaded in consolidation (console).

Qualifications

• High school diploma or equivalent; additional education or certifications in logistics, supply chain, or related fields preferred.
• Strong problem-solving skills with a proactive and creative approach.
• Independent, adaptable, and resourceful.
• Detail-oriented, with the ability to work under pressure.
• Capable of thriving in a fast-paced working environment.