1,433 Level 3 Support jobs in Malaysia

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

SayHELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

The Procurement System Support Manager is a key member of the Group Procurement Data and Platforms team, responsible for ensuring the effective operation, adoption, and continuous improvement of procurement systems and tools across all Operating Companies (Opcos). This role acts as a central point of contact for Procurement and Business users, providing expert-level support, guidance, and training to maximise system efficiency and user experience.

The Procurement System Support Manager will collaborate closely with stakeholders across procurement, finance, IT, and business units to resolve system-related issues, implement enhancements, and support change management initiatives. In addition to managing day-to-day system support activities, the Procurement System Support Manager will play an active role in system governance, process optimisation, and alignment of procurement technology solutions with broader business objectives

Make an Impact by:

System Support & Operation

• Serve as the subject matter expert (SME) for Ivalua (Source to Contract, Supplier Information Management, Procure to Pay, Supplier Risk Management and S/4HANA Procurement modules. The candidate will also be supporting incumbent systems such as SAP Ariba and in-house systems such as eWorkflow and Vendor Quotation System
• Provide day-to-day functional support to procurement and business users across Opcos, including issue resolution, user access management, workflow troubleshooting, and data corrections.
• Act as the liaison between Procurement, IT, and vendors to ensure timely resolution of system incidents and service requests
• Monitor system health, performance, and interface connectivity between procurement platforms (e.g Ivalua and VQS) and S/4HANA

User Enablement & Change Management

• Develop and deliver training user guides to upskill users on procurement tools and processes.
• Support onboarding of new users and ensure consistent application of system functionalities across different business units.
• Maintain and continuously improve user guides, SOPs, quick reference materials, and e-learning modules

Process Optimisation & Enhancements

• Collaborate with procurement process owners to identify pain points, inefficiencies, and opportunities for automation or simplification.
• Manage and prioritise system enhancement requests, working closely with IT and vendors to implement configuration changes or upgrades.
• Maintain system configuration, testing documentation, and functional specifications in collaboration with technical teams

Governance & Compliance

• Enforce procurement system governance, including user role management, approval workflows, and data integrity controls.
• Ensure alignment of procurement systems with corporate policies, internal controls, and regulatory requirements.
• Support audit activities and data requests related to procurement processes and transaction

Reporting & Insights

• Develop and maintain dashboards and reporting packs to provide visibility into system support activities, usage trends, and operational efficiency.
• Generate report to track and analyse key support metrics such as:
• Number of incidents logged per week/month (e.g., 350+ tickets/month)
• Resolution time by category or user group
• Recurring issues and root causes (trending)
• High-impact tickets or escalations
• Ticket type breakdown (e.g., access issues, PO errors, invoice failures

Skills for Success:

• Relevant Degree or Diploma in Business or IT from reputable university
• Minimum of 3 years of relevant working experience in operational support or management of Procurement systems (for degree holders
• Hands-on experience with procurement platforms such as Ariba, iValua, Coupa, Zycus, Tradeshift, or SAP ERP (Purchasing or Materials Management modules), or equivalent S2C/P2P systems
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word, etc.)
• Strong capabilities in issue identification and root cause analysis
• Technologically savvy and adept at using procurement and enterprise system
• Able to conduct effective trainings for internal stakeholder
• Excellent communication skills with the ability to translate technical issues into clear business language and vice versa
• Meticulous attention to detail, with a customer-centric mindset and process-oriented thinking.

Your Career Growth Starts Here. Apply Now!

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do

• L1 and L2 Technical Support which includes and not limited to daily system administration and support, troubleshooting IT systems, equipment and inquiries of users, maintain and support office users, workstation and various office equipment life-cycle and availability
• Coordinate with Telecom Service (ISP) vendors to ensure offices telco circuits availability (Internet, IDAP, ISDN, PSTN, etc.)
• Coordinate and troubleshoot office structured cabling system
• Meticulous documentation which includes inventory, technical drawings and related documents
• Responsible for office Meeting Rooms VC and AV System Setup
• IT projects from Functional Department (HQ directive)
• People Operations IT admin support
• Other tasks as assigned by the manager

Proficiency in

• Google Workspace
• Lark Suite
• MS Office
• Networking (Firewall, Core/Access Switching, Wi-Fi System etc) on perm / cloudbase server and
• IP/Cloud PABX System Concept, Connection and Installation
• AV and VC System concept, design, and technical troubleshooting
• Basic knowledge of IT Server/Comms Room Infrastructure, Structured Cabling System and Door Access System

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go. People talk about O2O; we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With over 1,600 employees across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has been growing rapidly ever since.

Our strength lies in our internal values: Passion for serving local communities, empowering SMEs and driver partners, Execution and Grit to differentiate ourselves through perseverance and striving for excellence, and Humility—awareness to learn from others and continuous improvement.

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology daily to connect and move essential items. Since 2013, we have tackled the logistics industry head-on, developing innovative solutions for delivery needs worldwide. Our vision is to bring communities closer and simplify city life by enabling fast, convenient circulation of goods. We adopt a ‘glocal’ approach, building a robust operations team to adapt our products to local networks of businesses and delivery contractors. Simultaneously, we aim to establish a stronger global presence.

• L1 and L2 Technical Support, including system administration, troubleshooting IT systems and equipment, supporting office users, and managing the lifecycle of workstation and office equipment.
• Coordinate with Telecom Service (ISP) vendors to ensure office telecommunication circuits (Internet, IDAP, ISDN, PSTN, etc.) are operational.
• Manage and troubleshoot office structured cabling systems.
• Vendor management.
• Maintain meticulous documentation, including inventory, technical drawings, and related documents.
• Set up VC and AV systems for office meeting rooms.
• Support IT projects as directed by the Functional Department (HQ).
• Assist People Operations with IT administration support.
• Perform other tasks as assigned by the manager.

Proficiency in:

• Google Workspace
• Lark Suite
• MS Office
• Windows/MacOS administration and maintenance
• Networking (Firewall, Core/Access Switching, Wi-Fi Systems, etc.) on-premise/cloud-based servers
• IP/Cloud PABX System concepts, connection, and installation
• AV and VC system design, troubleshooting
• Basic knowledge of IT Server/Communications Room Infrastructure, Structured Cabling, and Door Access Systems
• IT and procurement procedures
• ISP communications

• Minimum 2 years’ experience in IT Technical Support and System Administration
• Degree or certification in Information Technology or related fields
• Qualifications such as CCNA, MCSE, MCP, MCITP are advantageous

Join to apply for the Executive - System Support role at GAMUDA

Join to apply for the Executive - System Support role at GAMUDA

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

Job description:

Job Summary

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

• Ensure the security and confidentiality of company database information, as well as customer data.
• Coordinate, implement, and deploy system application projects effectively.
• Support and maintain Gamuda Land's business applications to ensure optimal functionality.
• Verify and test application functionality against specification requirements before deployment to users.
• Liaise with vendors for program setup, installation, and configuration support.
• Perform database maintenance and housekeeping to ensure data integrity.
• Maintain accurate records of support and services provided to users and vendors.
• Document system operations and activities, including implementation reports.
• Confirm that applications meet all organizational requirements, policies, and standards.
• Plan and coordinate the implementation and deployment of system applications as needed.
• Translate business operations into functional specifications for system applications.
• Monitor and manage system configuration settings, ensuring security controls are in place and authorized.
• Collaborate with vendors or system providers for troubleshooting and consultations regarding application functionality.
• Fulfil any other duties assigned by management as necessary.
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
• Any other duties that will be assigned from time to time by the Management
  
  

• Degree in Business/Commerce, Management Information Services, Information Science,
• Information Technology, Software Engineering, Computer Science, Engineering or equivalent experience.
• Minimum 1 to 3 year working experience in relevant industry
  
  

• Experience in property development services and customer relationship management is an advantage.
• Demonstrated ability to identify key issues, gather relevant data for investigation, and develop practical recommendations.
• Ability to recognize potential risks and make timely recommendations for mitigation.
• Able to communicate with all levels, hardworking and initiative.
• Able to keep updated IT knowledge and applicable to work environment

• Seniority level Executive

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at GAMUDA by 2x

Get notified about new System Support Executive jobs in Petaling Jaya, Selangor, Malaysia .

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Nilai, Negri Sembilan, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kota Damansara, Selangor, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kota Damansara, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kota Damansara, Selangor, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about Infrastructure System Monitoring. Our Tools Operations team is continuously expanding. No matter your level of Operations Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

Your role as System Support Specialist:

• Provide day-to-day operations support and help investigate and resolve incidents related to the system monitoring tool.
• Configuration, implementation and troubleshooting of system monitoring policies.
• Perform maintenance, upgrades, and patching of supported monitoring tool.
• Work closely with various internal IT teams, not limited to Infrastructure Operations teams, Application Support teams, and Service Owners on managing, proposing and implementing system monitoring.
• Coordinate with external vendor for bugs, vulnerabilities and other issues related to the system monitoring tool.

Ready to embark on the journey? Here’s what we are looking for:
As a System Support Specialist , having Windows and Linux basic administration skills is essential. Very good knowledge of Shell/Perl scripting will also be an integral part of this role. Basic knowledge of OpenText Operations Bridge Manager , Splunk ITSI or any similar system monitoring tool is a huge advantage.

You are an IT technology aficionado, therefore ability to learn new technologies quickly and adapt to changing environments. You can work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.