What Jobs are available for Level 1 Analyst in Malaysia?

Suite 7.01A & Suite 7.03 Level 7 Lingkaran Syed Putra Wilayah Persekutuan Kuala Lumpur 59200
**_Why Valmont_**
**We're Here to Move the World Forward.**
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a _Fortune_ 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. _We are the modern workforce_ . Are you ready to move the world forward? Apply now.
**Summary of This Position:**
The main function of this Individual Contributor position will be to Participate in Support and maintenance effort of the ERP and various Business Systems and integrate into the business process to achieve improved efficiency for all stakeholders. Key activities will include estimation of support effort, identification, analysis and documentation of requirements, development and execution of testing plans, preparing training documentation and supporting end user training activities. This position will collaborate across the Global IT organization as needed.
The IT Support Analyst will be assigned scope in one of the following application scope areas: ERP, CRM, HR/FIN, IT, PLM, Production Support, RPA, TMS. Others may be added as a need arises.
**Essential Functions:**
+ · This position reports to the Manager - IT Applications and has no direct or indirect reports.
+ · Rotational shift schedule, with the expectation to have the ability to report into the office as needed; a working schedule that provides some overlap with core US-based team hours between 7 am and 5 pm CST is needed.
+ · Provide leadership in utilization of Information Technology within Valmont to become a trusted advisor to the organization.
+ · Continuously monitor industry trends, standards, and technologies with the goal of recommending and applying new technologies as they emerge.
+ · Follow company policies, procedures, and best practices to protect company data and ensure compliance.
+ · Demonstrate Valmont's core values: Passion, Integrity, Continuous Improvement, and Deliver Results.
+ · Monitor Tickets in support queue in Service Desk+ and acknowledge tickets with appropriate Urgency & Priority
+ · Participate in Global Support Effort of Enterprise Applications and software according to agreed SLA within Valmont IT Shared services.
+ · Collaborate with business stakeholders & IT teams across Valmont to identify, analyze & document functional business requirements for Production support.
+ · Escalate as necessary and collaborate with technical & Functional L3 teams to develop & Implement solutions to address Business problems. Initiate & participate in Major Incident Management (MIM) call with different IT support teams to resolve Urgent Priority tickets.
+ · Develop & validate testing plans and conduct functional user testing to ensure delivered solutions meet functional business requirements.
+ · Coordinate user acceptance testing with business stakeholders.
+ · Write support documentation for the Enterprise software, such as release notes, help documentation, articles, and features.
+ · Make recommendations for process improvements within both business and IT.
**Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):**
+ Preferred Bachelors with 5+ years relevant experience or Associates Degree with 7+ years relevant experience or 9+ years of relevant experience.
+ Understanding of overall enterprise business systems architecture, functionality, and usage.
+ Understanding of project management principles and practices.
+ Ability to conduct research into enterprise business systems application functionality and products to deploy as required.
+ Understanding of manufacturing principles, practices, and procedures.
+ Proficiency using Microsoft Office suite products.
+ Ability to communicate (written and verbal) in English.
+ Proven analytical and evaluative abilities.
+ High level of initiative and self-motivation.
+ Demonstrated effectiveness in problem solving situations, good planning, and organizational skills.
+ Ability to effectively prioritize and execute tasks in a high-pressure environment
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email

**Highly Qualified Candidates Will Also Possess These Qualifications:**
+ Bachelor's degree in relevant field.
+ Experience with ERP software such as IFS, QAD, Sage, SAP.
+ Experience working in a team-oriented and collaborative environment.
+ Experience working with tools such as Azure Dev Ops or JIRA.
+ Business analysis certifications from IIBA or PMI or business-related certifications such as APICS.
+ Ability to present ideas in business-friendly and user-friendly language.
+ Ability to perform general mathematical calculations for the purpose of creating business cases.
+ Keen attention to detail.
+ Exceptional customer service orientation.
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Bayan Lepas
City: Penang
**General Overview**
Functional Area: Operations (OPS)
Career Stream: Operations Support (SUP)
Role: Analyst
Job Title: Operations Support Analyst
Job Code: ANA-OPS-SUP
Job Level: Level 07
Direct/Indirect Indicator: Indirect
**Summary**
Are you a highly organized and experienced professional with a strong background in warehouse operations, particularly in material and inventory management? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Celestica is seeking a dedicated and proactive **Operations Support Administrator** to join our dynamic team.
**About the Role:**
As an Operations Support Administrator, you will play a pivotal role in managing our in-house indirect material inventory within the warehouse. **This position is focused on the meticulous management of materials used for testing and research, such as cables and SSDs, rather than material planning** . You will be responsible for ensuring seamless processes for receiving, internal management, and issuing parts to our engineers. Your expertise in warehouse management and problem resolution will be key to maintaining system availability and operational efficiency.
**Detailed Description**
**Key Responsibilities:**
+ Administer and support logistics processes with a focus on in-house inventory management of indirect materials.
+ Ensure all material transactions are approved, processed, and issues are resolved in a timely manner.
+ Provide ongoing support in resolving process and execution issues with both internal and external customers.
+ Prepare and review regular reports for function managers and finance, ensuring accuracy and timeliness.
+ Interface with various levels of Celestica management to ensure compliance with logistics processes.
+ Manage warehouse operations and resolve problems to ensure continuous system availability.
+ Oversee the timely processing of returned materials, including training and coaching employees on processes and conducting audits.
+ Coordinate the site scrap process, including pickup and on-site storage.
+ Educate users and managers on the importance of timely and accurate administration in material management.
**Knowledge/Skills/Competencies**
+ **Essential:** Strong experience (3-6 years) in warehousing, with a specific focus on **material and inventory management (Indirect Material)** .
+ **Highly Preferred:** Experience working in a design center or lab environment, particularly with lab material management.
+ **Acceptable:** Relevant experience in a factory setting will also be considered.
+ Proficient knowledge in business, goods receiving, warehousing, and operational processes.
+ Excellent interpersonal skills with the ability to communicate effectively with various stakeholders.
+ Good English language skills are preferred.
+ Ability to speak Chinese for better communication with the HPS China team and vendor is an added advantage.
+ College or Bachelor's degree in a related field, or an equivalent combination of education and experience.
**Physical Demands**
**Why Join Celestica?**
At Celestica, we are committed to building a diverse and inclusive workforce that reflects the communities in which we operate. We offer a challenging yet rewarding environment where you can grow your career and make a significant impact. If you are a proactive individual with a passion for operational excellence and a knack for inventory management, we encourage you to apply!
**Application Process:**
We are looking to fill this position quickly. Qualified candidates will be contacted for screening within one week of application. Interviews will be conducted by Lisa Qin and her team members.
**Typical Experience**
**Typical Education**
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As a **Quote to Contract (Q2C) Business Support Analyst** , you will be responsible to support end users globally with systems, information management, applications, and business process related questions and inquiries, and to provide the resolution of business process related support requests, e.g., tool handling, business logic, workflow issues, content availability and consistency issues, etc.
**_The Opportunity_**
+ **Responsible** for managing incidents, requests, and tasks by overseeing the end-to-end lifecycle of tickets while adhering to established global processes and procedures, ensuring that end users are well-informed about the progress of their tickets to effectively manage their expectations throughout the process
+ **Collaborate** with stakeholders such as business users, end-users, internal and external teams, and Business Process management teams
+ **Partner** with Service Owners, Product Owners, and other global resolver teams to provide the best and quickest fixes to minimize the impact on operations, end-users, and patients
+ **Conduct** day-to-day application and system monitoring and proactive issue identification and resolution
+ **Contribute** to process improvement, innovation, and involvement in the resolution of complex technical issues, providing feedback to Operations/Product Agile teams, and serving as a point of contact for escalations
+ **Commit** to continuous self-learning and development, actively staying up-to-date with new services and technologies, and invest in enhancing technical expertise in specific areas as per evolving business needs
+ **Contribute** to creating, modifying, updating, and decommissioning knowledge articles, standard operating procedures, and any other internal documentation; organize and conduct training or knowledge transfer within the organization for the related services/processes; and meet individual and team KPIs and metrics to ensure a seamless customer experience and act upon feedback provided related to improvement needs
**_Who you are_**
+ University or College education, desirable in Business, Business Informatics, Engineering, or comparable education
+ 1-2 years' experience in customer service-related roles; strong communication skills in English (written and spoken) are essential; fluency in German required; additional foreign language skills are an asset
+ Ability to work autonomously and comfortable working in a virtual team environment
+ ITIL Service Management knowledge and/or experience in ITSM systems such as ServiceNow is strongly preferred
+ Strong communication skills and the ability to manage and resolve customer inquiries effectively
**_In exchange we provide you with_**
+ Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
+ A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. That's what makes us Roche.
_Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:_ we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 27 Oct 2025
**Why join us?**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Analyst** .
Global Change Delivery (GCD) Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity -Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary -Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 27 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofAnalyst.
Global Change Delivery (GCD) Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity -Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary -Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements, challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high-level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Officer, Markets Support Analyst (NFRR), Malaysia, Global Markets Operations
Kuala Lumpur, Malaysia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description**
Role is to perform regulatory reporting (NFRR) and client onboarding process for the Global Markets Operations team at Bank of America Malaysia Berhad. Candidate must also be on hand to offer client service functions and deal with all stakeholder queries and manage the relationships between our external and internal stakeholders. Up to date market knowledge and on regulatory changes within the regulatory reporting primarily in Global Market regulatory reporting requirement.Directly interacting with clients and regulators to ensure compliance of regulatory reporting requirement.
**Responsibilities**
- Prepare and submit all related regulatory reporting primarily Cash BOPs, CCRIS, AOO, OTC and other related Global Market reporting requirement accurately, completely and timely.
- Facilitate the client onboarding process for Global Market counterparties.
- Follow - up and escalate on non- compliance of regulatory requirement
- Liaise with traders, on-boarding team, internal and external clients.
- Source and request SSI and static setup for counterparties and instruments.
- Professional and detailed communication with the relevant stakeholders to resolve differences in a timely matter.
- Uphold controls and procedures for the team.
**Requirements**
**- Minimum 1-3 years experience in at least 2 non-financial regulatory reports (CashBOP, CCRIS, AOO, OTC)**
**- Experience in Global Markets products**
- Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner.
· Good communications skills and ability to present to an audience.
· Ability to work under pressure in a team environment.
· Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
· Self-motivated and able to work minimal supervision. Candidate will be able to manage own time and know when to escalate.
· Knowledge of Operational Risk, Sanctions and Funding process
· Understanding of the Malaysia regulatory environment as it relates to banking and Markets products
**Other Details**
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Manage the problem resolution of advanced production support issues, related to front end applications of Cash and Trade application such as Citidirect, Citi-Connect For Swift, Citi-Connect API, Citi-Connect for Files, etc. Provide support to Host to Host clients, i.e. Connectivity, Encryption, Certificate Update and Payment File Format validation.
+ Manage and address technical related queries from Client, Operations Team and In-country Technical Teams.
+ Track and manage resolution for cases escalated to upper level support team, both internal and external)
+ Verification of system setups to ensure client payments, reports are in accordance with client requirement, including board resolutions
+ Manage external support team to ensure that they meet the agreed SLA
+ Conduct client consulting and introduce best practice to client on Citi e-banking platform
+ Work closely with Technology Implementation Team, Development Team, Product Teams, Vendors, and other internal teams to resolve system issues/defects, bug fixes and address client's queries.
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Develop and maintain client portfolio through regular calls and emails Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
**Qualifications:**
+ 4-6 years of experience in a customer support role with technical background
+ Good customer service, communication and interpersonal skills
+ Advanced proficiency in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and working knowledge of Windows and macOS operating systems. Basic knowledge of browser configurations (Internet Explorer, Safari) and mobile platforms (Android)
+ Good understanding of basic Host to Host Protocols and Encryption types
+ Proven investigative and analytical skills
+ Good problem resolution skills and ability to break down complex issues
+ Good client communication skills and ability to work with various functional partners
+ Ability to work under tight timeline as there will be Service Level Agreements to follow depending the severity of the issue
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Proven ability to work under limited supervision within a team environment
+ Team player and able to work independently. Adjust priorities quickly as circumstances dictate
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This role represents an exciting opportunity to join Electronic Banking Services division of Citibank Malaysia. The team's primary purpose is to provide post-sales support to customers who engage with Citibank through our digital channels. The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Production Support, Technical Support Team & Customer Service team. The overall objective of this role is to address external customer technical issues and provide ongoing customer service support.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Position Snapshot**
Location: Chembong, Negeri Sembilan
Company: Nestlé Malaysia
Full-time Bachelor's Degree
3+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, weare a human environment - passionate people driven by the purpose of enhancing the quality of life andcontributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
**A day in the life of.**
a) **Make or Buy decision**
+ Coordinate with Financial Controllers for a thorough make or buy assessment, to ensure that the most cost efficient decision is made, while supporting business growth and profitability.
b) **Competitive Bidding**
+ Evaluate and validate the offer from co-man/co-filler/co-packer to ensure that it is competitive, working together with GP + Legal + Co-Man team
+ Review tolling fee and validate increases (if applicable) to ensure that they are properly justified
+ Review material losses clause to ensure it is aligned with direction/target that is expected of a Nestlé MYSG factory
+ Review the reasonableness of any other clauses in the agreement pertaining to cost (e.g. financial component, warehouse storage fee, machine rental, etc.)
+ Review and validate ad hoc claims/expenses from co-man/co-filler/co-pack where applicable, to ensure accuracy and validity of claims/expenses
c) **Source to Pay**
+ PR/PO to co-man/co-filler/co-packer raised and approved on timely basis to avoid supply interruption
+ PR/PO to co-man/co-filler/co-packer for additional ad hoc expenses, where applicable (e.g. OT for additional run requested by Nestlé, analysis cost agreed to be borne by Nestlé, etc.)
+ Blocked/parked invoices related to co-man/co-filler/co-packer to avoid service interruption
d) **Claims/Rebate**
+ Ensure any claims/rebate due from co-man/co-filler/co-packer are billed/raised timely
+ Follow-up with co-man/co-filler/co-packer to ensure timely payment
e) **Variances**
+ Monitor performance of weekly material usage variances for co-man/co-filler/co-packer
+ Work with co-man/co-filler/co-packer to investigate root cause of any positive/significant negative variances, and define action plans
+ Challenge co-man/co-filler/co-packer for continuous improvement on variances
+ Ensure stock count are being conducted on a monthly basis and all material variances are properly investigated
f) **Cost savings project**
+ Work with co-man/co-filler/co-packer to identify opportunities for material variances
+ Identify opportunities for tolling fee reduction, with increase in volume, increase efficiency on the line, labor optimization, etc.
g) **Audit/Compliance**
+ Monitor processes and practices in co-man/co-filler/co-packer to ensure that they are complying with Nestlé requirements and clauses stipulated in the agreement, e.g. insurance coverage for stock, storage condition in warehouse, Halal certified, etc.
+ Coordinator for Nestlé Internal Audit with co-man/co-filler/co-packer
**What will make you successful**
+ Minimum 3 years of experience working in Audit background
+ Experience in working in cross-functional and networked organisation (internal and external providers)
+ Able to have good working relationship with stakeholders and good team player
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.