3,268 Level 1 Analyst jobs in Malaysia

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We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

• Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives.
• Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows.
• Escalates all complex or novel issues to higher level Support Analysts as needed.
• The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain.
• Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree.
• No previous experience is required.
• Concentration in geoscience, engineering, or computer science is preferred.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location

Requisition Number: 201196
Experience Level: Entry-Level
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

Job Segment: Computer Science, Help Desk, Information Technology, Technical Support, Technology, Customer Service

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As a Customer Support Analyst, you’ll be a key player in elevating Airwallex’s customer experience by combining your strong communication skills, analytical mindset, and passion for problem solving. You’ll have outsized influence on how our customers perceive Airwallex, drive operational change, and partner with cross-functional teams to build and scale best-in-class support.

With a deep appreciation for operational excellence and a hunger to grow, you’ll play an essential role in both the day-to-day resolution of customer issues and in identifying larger patterns to help us improve our products and processes. This is a hands-on role: you’ll roll up your sleeves to deliver solutions, communicate insights, and push for continuous improvement at every opportunity.

Responsibilities:

• Serve as the primary point of contact for customers (via email and phone), addressing a diverse range of queries and concerns with empathy, precision, and professionalism.

• Communicate product knowledge and updates clearly; help customers navigate complex fintech concepts and Airwallex processes.

• Troubleshoot and resolve customer inquiries end-to-end, escalating complex or technical issues to relevant internal teams as needed.

• Collaborate closely across teams - Compliance, Operations, Commercial, Technical Support - to accelerate issue resolution and ensure a seamless service experience.

• Analyse trends in customer feedback to spot operational or product improvement opportunities. Regularly share insights with team leaders to drive changes and optimise the support experience.

• Enhance self-service tools: review and update help documentation, FAQs, and knowledge bases, making it easier for customers to find solutions independently.

• Participate in ongoing training and knowledge sessions to stay current with product launches, changes, and industry best practices.

• Support management and leadership requests with ad hoc data dives or special projects when needed.

Who you are:

• Passionate about making a meaningful impact and always seeking better ways to deliver results.

• A relentless problem solver with strong analytical skills and an appetite for learning.

• A genuine truth-seeker, confident enough to speak up but humble enough to listen and grow.

• Exceptional communicator (both written and verbal), fluent in English, able to explain complex topics clearly.

• Able to remain composed and empathetic during challenging interactions, turning customer issues into positive experiences.

• Collaborative, thrives in diverse teams, and works effectively across different functions and geographies.

• Adaptable in fast-paced, ever-changing environments.

Qualifications:

• Previous experience in customer service or related roles, ideally within retail, fintech, financial services, technology, or high-growth environments.

• Experience with Enterprise/high value clients is a plus.

• Experience with help desk systems and communication tools.

• Knowledge of cross-border payments, foreign exchange, financial regulations is advantageous.

• Bachelor’s degree or equivalent strongly preferred.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Production Support Analyst page is loadedProduction Support Analyst Apply locations MY Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id REQ-14090

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us?

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Summary

The Operations Support Analyst (OSA) acts as a support system for the Channel Engagement Manager (CEM) and serves as the primary point of contact for an assigned portfolio of test delivery points. We are looking for an individual who can provide quality support to our dedicated test center networks in the APAC and ANZ regions. This role involves collaborating with various internal departments, clients, and partners.

Duties & Responsibilities

1. Assist in managing all dedicated testing coordination and site support including problem solving by adhering to the escalation protocols.
2. Manage the communication on getting the site commitment on the date of participation.
3. Provide operation support and test delivery readiness communication to dedicated test centers.
4. Assist in handling escalations proactively and positively.
5. Assist in updating the audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) in Salesforce and other support tools.
6. Work in a team-based environment promoting a service excellence culture.
7. Participate in staff meetings, training programs, and team events as required.
8. Perform other duties as assigned.

Qualification & Experience

1. Candidate should at least possess a Diploma (Advanced / Higher or Graduate) bachelor’s degree in any discipline or equivalent.
2. Must have at least three (3) years’ experience in an operations support environment.
3. Excellent interpersonal, written, and oral communication and organizational skills.
4. Optional - speak, read, and write Japanese fluently (JLPT N1 or N2 level)
5. Problem-solving and negotiation skills.
6. Ability to manage time to work on a variety of tasks simultaneously.
7. Attentive, accurate, and focused, with a careful eye for detail.
8. Ability to be flexible in working days/hours, as business needs dictate.
9. Organized, and able to manage multiple tasks with appropriate priorities.
10. Assumes responsibility and ownership of work product and deliverables.
11. Ability to work effectively with other departments to ensure that service commitments are met.
12. Proven ability to work well under pressure.
13. Ability to implement efficiencies and productivity enhancements to existing processes.
14. Ability to work in both a team environment and autonomously. A team player, while being able to work independently with minimal supervision.
15. Demonstrate a high degree of integrity and confidentiality.
16. Able to support work either on day shift, weekends, and/or on Malaysian public holidays.
17. Strong background in MS applications, including MS Forms, Power Automate, and Power BI is an advantage.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology toadvance what matters for our clients and society.
Together we createreliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Job Title: (Japanese Language) Quality Analyst
Job Type: Permanent

Job Requirements

• Bachelor Degree in Computer Science or equivalent
• 3+ years working experience in Service Desk environment;
• Have received award for call handling or agent award or team award is desirable but not essential;
• A technical qualification is required
• Ability to speak and write well in English
• Experience in conducting call/ticket monitoring preferred

Responsibilities

• Be accountable and ensure targeted calls/tickets per agent are monitored on a monthly level, as well as to coach the agents based on the findings.
• Document the scorings for all agents into the score sheet and ensure scores entered are based on the element definition handbook.
• Prepare the monthly management report on call/ticket quality for overall service desk with a trending analysis.
• Chair the monthly meeting with Team Leads and Operations Manager on the call/ticket quality performance for each account together with trending and improvement plans.
• To conduct call/ticket quality element training for new hires of Global Service Desk.
• Identify area of improvement and implement service improvement program to constantly improve the service quality of Global Service Desk
• To maintain and to practice efficient housekeeping on Quality Units Knowledge Base.
• Maintain good liaison with other delivery groups and teams;
• To participate and execute internal audits as per QMR/ISMR guidance.
• Maintain an effective understanding of the customers’ business, business requirements, and IT needs.
• To execute customer satisfaction surveys as per the process
• Execute CAR/PAR if any agents failed their call/ticket quality target.
• Execute WASP audits and ensure the document management process is being adhered.
• To conduct training pertaining to call/ticket quality and ISO awareness to agents as required.
• To be involved in new process implementation in order to understand the changing circumstances of Global Service Desk and ensure during audits this has been looked upon.

Lead and motivate the agents in regards to quality outputs

• Provide advice to the agents based on the findings of call/ticket quality;
• Ensure effective communication across teams utilizing appropriate material;
• Coach, develop and motivate agents for quality deliverables in regards to calls/tickets handled;
• Perform call shadowing and additional coaching during the take on of new/ incremental business;
• Plan and schedule training as and when required;
• Provide on-the-job training on call/ticket quality and coaching to a team where this is appropriate and needed;

Drive the business

• Assist project manager(s) for specific projects where scope is appropriate and relevant;
• Conduct regular meetings with Team Leaders and Managers to monitor and review call/ticket quality performance and to ensure teams within the group are working well across one another ensuring the Head of Operations Manager is kept informed as necessary;
• Produce regular monthly reports in predefined format to the Head of Operations and Operations Manager

#LI-Malaysia

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

• Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
• Manage and troubleshoot software applications and operating systems to ensure optimal performance.
• Collaborate with other IT teams to resolve hardware and software issues effectively.
• Implement and maintain security protocols for end-user devices in compliance with company standards.
• Assist with the deployment of new technologies and system upgrades.
• Document technical procedures and create user guides for employees.
• Perform regular system checks to ensure devices are functioning correctly.
• Provide training and guidance to end users on best practices for using technology tools.

A successful End Point Analyst should have:

• A degree in Information Technology, Computer Science, or a related field.
• Experience in managing and supporting end-user devices in a professional environment.
• Knowledge of operating systems such as Windows and macOS.
• Familiarity with troubleshooting hardware and software issues.
• Understanding of IT security practices and policies.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to assist non-technical users.

• Competitive salary range of MYR 5400 to MYR 6600 per month.
• Opportunities for career growth and skill development in the technology field.
• A supportive work environment within the life science industry.
• Access to cutting-edge tools and technologies.
• Comprehensive holiday leave policy to ensure work-life balance.

Take the next step in your technology career by applying for the End Point Analyst role today.

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us?

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

time left to apply End Date: August 31, 2025 (17 days left to apply)

job requisition id 25080076

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

• Tier-1 support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.
• Solving basic technical problems and for investigating elevated issues by confirming the validity of the problem.
• Working closely with SME/HCM Leads or seeking for known solutions if complex issues.
• Escalate to higher level of competence if case/issue has not been resolved within a defined target time or SLA.
• Respond, track, manage, resolve and report on all LBUs’ users requests or enquiries in Salesforce/Service Desk Ticketing system.
• Provide details report of issues include the LBU HR user(s) experiencing the issue of myHR (Workday), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work-around, and other relevant information.
• Complete time critical assignments or service request by LBUs on time to meet the Service Level Agreement and project deadlines.
• Analysing myHR case/issue logs to spot common trends and underlying problems.
• Updating self-help documents to enable users to fix problems/issues independently, by self service.
• Able to provide myHR training sessions for new or refresher training to LBU HR users as required.
• Data mass upload on approved request by LBU(s) into myHR and generate validation report for user confirmation before final load into production.
• Logical skill in developing the simple/advance custom report with good understanding of the concept of data sources using Workday Report Writer to meet the LBUs requirement and needs.
• Support project governance by preparing documentation related to sign off, templates for various stage of the project.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For Every Life, For Every Future.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.

We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Join to apply for the Application Support Analyst role at Prudential Services Asia

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3 months ago Be among the first 25 applicants

Join to apply for the Application Support Analyst role at Prudential Services Asia

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a technically capable and adaptable Application Support Analyst to support and optimize the systems, tooling and processes that power our actuarial end to end platform. This role works across cloud platforms (Azure and GCP ) and partners closely with actuarial and data teams to improve integration, automation, and the overall technology ecosystem.

Prior experience with actuarial modeling systems (e.g., Pathwise, Prophet) or data-related tools (e.g. Databricks, Collibra, Unify) is an advantage but not required .

Key Responsibilities

• Collaborate with Actuarial, Data, and Technology stakeholders to understand process needs and co-develop effective solutions.
• Support and enhance the actuarial system and tooling used by actuarial teams, ensuring usability, stability, and performance.
• Assist with integration and configuration of tooling such as Unify, Collibra, and Databricks in a cloud environment.
• Enable use of actuarial modeling systems like Pathwise and Prophet within Azure and GCP platforms.
• Contribute to systems and tooling documentation, troubleshooting, user support, and continuous improvement efforts.
• Learn and adopt new technologies and tools aligned with actuarial domain requirements.
  
  
  

• Ideally 6 to 8 years’ experience in system implementation/support
• Familiarity with cloud platforms, especially Microsoft Azure and/or Google Cloud Platform (GCP)
• Strong problem-solving skills and learning mindset, with the ability to pick up new technologies quickly.
• Comfortable working in a dynamic, multi-tool environment.
  
  
  

• Experience with actuarial modeling software implementations is advantageous.
• Exposure to tools such as Databricks, Collibra, Unify, or similar platforms is a plus, not mandatory.
• Basic scripting knowledge (e.g., PowerShell) is a plus.
• Experience in insurance, financial services, or working with actuarial or risk teams is a plus.
• Cloud certifications (e.g., Azure Fundamentals, GCP Associate Cloud Engineer) are a bonus.
  
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology

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