4 Leaders jobs in Malaysia
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Posted today
Job Viewed
Job Description
Job Title:
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Location: Bangsar South | Full-Time | Rotating Shifts & On-Call Required
Overview
We are looking for proactive, technically skilled, and customer-focused professionals to join our IT Support & Operations team. This department plays a critical role in keeping our systems running smoothly and supporting both our end users and production environments.
We are hiring for multiple positions within this domain:
- Desktop Engineers & Service Desk Analysts (End User Support)
- Console Support Analysts (Monitoring & First-Level Troubleshooting)
- Shift Leaders – SMC (Leadership in 24x7 Monitoring Operations)
1. Desktop Support & Service Desk Analysts
Key Responsibilities:
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Troubleshoot hardware/software issues (onsite & remote)
- Support Windows/Mac OS, Microsoft Office 365, enterprise applications
- Perform system imaging, hardware refresh, software updates, and patching
- Manage user access and permissions using Active Directory
- Provide basic network support (LAN, Wi-Fi, VPN)
- Handle incidents and requests via ITSM tools (e.g., ServiceNow, Helix, OpenText)
- Maintain IT asset inventory and perform audits
- Support video conferencing tools (Teams, Zoom, etc.)
- Document solutions and contribute to knowledge base
Key Skills:
- Proficient in Windows/Mac environments, AD, Office 365
- Familiarity with SCCM, MDT, and remote support tools
- Excellent communication and multitasking skills
- Fluent in English, Mandarin, and Cantonese
- 2–4 years’ experience in desktop or IT technical support
Education & Certifications:
- Diploma or Degree in IT/Computer Science
- Microsoft Certified: Modern Desktop Admin, CompTIA A+/Network+, ITIL Foundation
2. Console Support Analysts – L1 Monitoring & Troubleshooting
Key Responsibilities:
- Perform L1 monitoring of systems (Linux/Windows/WebLogic/Storage/Network/Database)
- Execute first-level troubleshooting using SOPs and tools
- Escalate issues to L2/L3/L4 support when needed
- Monitor batch jobs and backups (rerun, update, report)
- Perform daily health checks and report tool issues
- Assist in change execution and service requests
- Prepare reports: daily, weekly, monthly, ad-hoc
- Collaborate with team for shift handover and communication
Key Tools & Skills:
- Monitoring Tools: SolarWinds, NagiosXI, Dynatrace, ScienceLogic, BMC Patrol
- ITSM Tools: ServiceNow, Helix, Remedy
- Backup Tools: Veeam, Veritas, VMware
- Batch Scheduling: Control-M or equivalent
- Strong communication, multitasking, and documentation discipline
- Fluent in English, Cantonese, and Mandarin
- 2–3 years of experience in IT monitoring/support
Education:
- Diploma or Degree in Computer Engineering / Information Technology
3. Shift Leader – SMC (Service Monitoring Centre)
Key Responsibilities:
- Lead a team of L1 console support analysts in a 24x7 environment
- Plan shift rosters, handle leave scheduling, and manage on-call resources
- Ensure smooth monitoring, incident handling, and escalation processes
- Act as escalation point for first-level issues
- Manage SOP documentation, training, and readiness of new joiners
- Oversee execution of change/service requests
- Perform and review daily/weekly/monthly/ad-hoc reporting
Key Skills:
- Leadership and team coordination experience
- In-depth understanding of system/app monitoring (SolarWinds, Sitescope, Nagios, Dynatrace, etc.)
- Familiar with Linux, Windows, WebLogic, Storage, Network environments
- Strong analytical, communication, and documentation skills
- Willingness to be on standby and work rotational shifts
Experience & Education:
- 3–4 years in IT monitoring/data centre ops or team lead roles
- Diploma or Degree in IT/Computer Engineering
- Familiarity with Control-M, ServiceNow, BigFix is a plus
Common Challenges
- Supporting diverse technologies (hardware, OS, network, applications)
- High expectations for rapid response and uptime
- Balancing on-site and remote support
- Strict adherence to security, compliance , and documentation
- Managing rotational shifts and escalations under pressure
- Coordinating with vendors and internal stakeholders
Why Join Us
- Be part of a mission-critical IT operations team
- Work with advanced monitoring tools and enterprise IT systems
- Gain exposure to a wide variety of technologies and platforms
- Develop leadership, reporting, and escalation management skills
- Collaborative, multicultural environment with opportunities for career progression
How to Apply
Submit your resume and indicate the role you're interested in:
- Desktop/Service Desk Support
- Console Support Analyst
- Shift Leader – SMC
Only shortlisted applicants will be contacted.
#J-18808-LjbffrAsia/Pacific: Support Local Leaders in Outreach and Development
Posted 6 days ago
Job Viewed
Job Description
- Creative-access country (CAC)
- Partially funded (requested to raise partial support)
- Single or couple
- Support local Christian leaders and ministries by assisting them through assigned roles and tasks
- Live in a local community to build relationships that lead to demonstrating and proclaiming the gospel
- Complete a survival course in the local language and adjust to the local culture
- Actively participate with a small team of international workers for fellowship and personal growth
- Utilize your skill set to meet the needs of local partners
- A minimum Modern Language Aptitude Test (MLAT) score of 60
- Proficiency in a particular vocation or skill set
- Ability to articulate personal conversion and call to gospel ministry
- Demonstrated heart for the poor and marginalized (Micah 6:8)
- Theological alignment with The Alliance
- Demonstrated flexibility and grace in all aspects of life
- Vibrant spiritual life with consistent practice of spiritual disciplines
- Ability to learn and recover from failure
Summer/fall 2026.Once appointed and fundraising and other qualifications are met, the appointee is required to attend a cross-cultural and language-acquisition program and pre-field orientation prior to deploying.
General Information:This country has undergone rapid change since its opening in the 1950s. Early foreign Christian workers and the growing local Christian community made a significant impact on educational, medical, social, infrastructural, and economic development. Even with social opposition and official disapproval, the churches are still growing and building leadership capacity as Christians reach out to these communities, including responding to natural disasters. The nation is facing major challenges—a limited economic base, social and ethnic divisions, and political instability. Living standards have drastically improved, but basic services are often still lacking.
Language is an essential part of ministry. Those who do not know the language will attend a language study program. There is a private language school in the capital, and tutors are available. The goal will be to speak, read, and write the language at a functional level in order to mentor, teach, and train others.
Health Considerations:A wide range of quality medical care is available in-country, but this typically is limited to the main cities or hospitals, and advanced treatment is often sought in other countries when it is needed.
Expectations for Spouse:Spousal roles vary based on the spouse’s gifts, training, and abilities as well as the needs of the team. It is expected that both spouses will be meaningfully involved in meeting ministry objectives depending on the nature of family roles, children, etc.
Children’s Educational Plan and Options:Several international schools are available in the capital city, and homeschooling is permitted. For middle and high school-age children, Dalat International School in Penang, Malaysia, is also an option.
Compensation PackageThe successful applicant(s) will receive a full compensation package with the expectation that, once appointed, efforts will be made to raise a portion of support costs through the applicant’s network of friends, family, local church, or other resources. Information on support costs will be made available upon application. Training and/or coaching in fundraising is available.
Whole-Life HealthCAMA Services is the relief and development specialized structure of Alliance Missions. As part of an evangelical denomination, we are committed to biblical holism, which is modeled and reflected through our work. Due to this commitment, part of the required qualifications includes optimal emotional, spiritual, and physical health. These will be assessed during the application process.
Important ClarificationApplicant(s) should be aware that serving in the international world often requires a higher degree of grace and flexibility. For example, overseas teams can be suddenly and unexpectedly impacted by illness, government decisions, financial realities, team changes, or other factors beyond the team’s control. The challenge for applicants is that these factors can sometimes necessitate the sudden redefining of a position, which may take place before, during, or after the application/interview process has begun or is completed.
#J-18808-LjbffrIT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Posted 1 day ago
Job Viewed
Job Description
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Location:
Bangsar South |
Full-Time | Rotating Shifts & On-Call Required
Overview
We are looking for proactive, technically skilled, and customer-focused professionals to join our
IT Support & Operations
team. This department plays a critical role in keeping our systems running smoothly and supporting both our end users and production environments.
We are hiring for
multiple positions
within this domain:
Desktop Engineers & Service Desk Analysts
(End User Support)
Console Support Analysts
(Monitoring & First-Level Troubleshooting)
Shift Leaders – SMC
(Leadership in 24x7 Monitoring Operations)
1. Desktop Support & Service Desk Analysts
Key Responsibilities:
Install, configure, and maintain desktops, laptops, printers, and peripherals
Troubleshoot hardware/software issues (onsite & remote)
Support Windows/Mac OS, Microsoft Office 365, enterprise applications
Perform system imaging, hardware refresh, software updates, and patching
Manage user access and permissions using Active Directory
Provide basic network support (LAN, Wi-Fi, VPN)
Handle incidents and requests via ITSM tools (e.g., ServiceNow, Helix, OpenText)
Maintain IT asset inventory and perform audits
Support video conferencing tools (Teams, Zoom, etc.)
Document solutions and contribute to knowledge base
Key Skills:
Proficient in Windows/Mac environments, AD, Office 365
Familiarity with SCCM, MDT, and remote support tools
Excellent communication and multitasking skills
Fluent in English, Mandarin, and Cantonese
2–4 years’ experience in desktop or IT technical support
Education & Certifications:
Diploma or Degree in IT/Computer Science
Microsoft Certified: Modern Desktop Admin, CompTIA A+/Network+, ITIL Foundation
2. Console Support Analysts – L1 Monitoring & Troubleshooting
Key Responsibilities:
Perform
L1 monitoring
of systems (Linux/Windows/WebLogic/Storage/Network/Database)
Execute first-level troubleshooting using SOPs and tools
Escalate issues to L2/L3/L4 support when needed
Monitor batch jobs and backups (rerun, update, report)
Perform daily health checks and report tool issues
Assist in change execution and service requests
Prepare reports: daily, weekly, monthly, ad-hoc
Collaborate with team for shift handover and communication
Key Tools & Skills:
Monitoring Tools: SolarWinds, NagiosXI, Dynatrace, ScienceLogic, BMC Patrol
ITSM Tools: ServiceNow, Helix, Remedy
Backup Tools: Veeam, Veritas, VMware
Batch Scheduling: Control-M or equivalent
Strong communication, multitasking, and documentation discipline
Fluent in English, Cantonese, and Mandarin
2–3 years of experience in IT monitoring/support
Education:
Diploma or Degree in Computer Engineering / Information Technology
3. Shift Leader – SMC (Service Monitoring Centre)
Key Responsibilities:
Lead a team of L1 console support analysts in a 24x7 environment
Plan shift rosters, handle leave scheduling, and manage on-call resources
Ensure smooth monitoring, incident handling, and escalation processes
Act as escalation point for first-level issues
Manage SOP documentation, training, and readiness of new joiners
Oversee execution of change/service requests
Perform and review daily/weekly/monthly/ad-hoc reporting
Key Skills:
Leadership and team coordination experience
In-depth understanding of system/app monitoring (SolarWinds, Sitescope, Nagios, Dynatrace, etc.)
Familiar with Linux, Windows, WebLogic, Storage, Network environments
Strong analytical, communication, and documentation skills
Willingness to be on standby and work rotational shifts
Experience & Education:
3–4 years in IT monitoring/data centre ops or team lead roles
Diploma or Degree in IT/Computer Engineering
Familiarity with Control-M, ServiceNow, BigFix is a plus
Common Challenges
Supporting diverse technologies (hardware, OS, network, applications)
High expectations for
rapid response
and
uptime
Balancing on-site and remote support
Strict adherence to
security, compliance , and
documentation
Managing
rotational shifts
and
escalations
under pressure
Coordinating with vendors and internal stakeholders
Why Join Us
Be part of a mission-critical IT operations team
Work with advanced monitoring tools and enterprise IT systems
Gain exposure to a wide variety of technologies and platforms
Develop leadership, reporting, and escalation management skills
Collaborative, multicultural environment with opportunities for career progression
How to Apply
Submit your
resume
and indicate the role you're interested in:
Desktop/Service Desk Support
Console Support Analyst
Shift Leader – SMC
Only shortlisted applicants will be contacted.
#J-18808-Ljbffr
Asia/Pacific: Support Local Leaders in Outreach and Development
Posted 3 days ago
Job Viewed
Job Description
The successful applicant(s) will serve with and support local Christian leaders, believers, and ministries as they create opportunities to share the gospel with local people by using their own skill set and giftings.
Position Type:
Creative-access country (CAC) Partially funded (requested to raise partial support) Single or couple Responsibilities:
Support local Christian leaders and ministries by assisting them through assigned roles and tasks Live in a local community to build relationships that lead to demonstrating and proclaiming the gospel Complete a survival course in the local language and adjust to the local culture Actively participate with a small team of international workers for fellowship and personal growth Utilize your skill set to meet the needs of local partners A minimum Modern Language Aptitude Test (MLAT) score of 60 Proficiency in a particular vocation or skill set Biblical Characteristics Desired:
Ability to articulate personal conversion and call to gospel ministry Demonstrated heart for the poor and marginalized (Micah 6:8) Theological alignment with The Alliance Demonstrated flexibility and grace in all aspects of life Vibrant spiritual life with consistent practice of spiritual disciplines Ability to learn and recover from failure Summer/fall 2026.Once appointed and fundraising and other qualifications are met, the appointee is required to attend a cross-cultural and language-acquisition program and pre-field orientation prior to deploying. General Information:
This country has undergone rapid change since its opening in the 1950s. Early foreign Christian workers and the growing local Christian community made a significant impact on educational, medical, social, infrastructural, and economic development. Even with social opposition and official disapproval, the churches are still growing and building leadership capacity as Christians reach out to these communities, including responding to natural disasters. The nation is facing major challenges—a limited economic base, social and ethnic divisions, and political instability. Living standards have drastically improved, but basic services are often still lacking. Language is an essential part of ministry. Those who do not know the language will attend a language study program. There is a private language school in the capital, and tutors are available. The goal will be to speak, read, and write the language at a functional level in order to mentor, teach, and train others. Health Considerations:
A wide range of quality medical care is available in-country, but this typically is limited to the main cities or hospitals, and advanced treatment is often sought in other countries when it is needed. Expectations for Spouse:
Spousal roles vary based on the spouse’s gifts, training, and abilities as well as the needs of the team. It is expected that both spouses will be meaningfully involved in meeting ministry objectives depending on the nature of family roles, children, etc. Children’s Educational Plan and Options:
Several international schools are available in the capital city, and homeschooling is permitted. For middle and high school-age children, Dalat International School in Penang, Malaysia, is also an option. Compensation Package
The successful applicant(s) will receive a full compensation package with the expectation that, once appointed, efforts will be made to raise a portion of support costs through the applicant’s network of friends, family, local church, or other resources. Information on support costs will be made available upon application. Training and/or coaching in fundraising is available. Whole-Life Health
CAMA Services is the relief and development specialized structure of Alliance Missions. As part of an evangelical denomination, we are committed to biblical holism, which is modeled and reflected through our work. Due to this commitment, part of the required qualifications includes optimal emotional, spiritual, and physical health. These will be assessed during the application process. Important Clarification
Applicant(s) should be aware that serving in the international world often requires a higher degree of grace and flexibility. For example, overseas teams can be suddenly and unexpectedly impacted by illness, government decisions, financial realities, team changes, or other factors beyond the team’s control. The challenge for applicants is that these factors can sometimes necessitate the sudden redefining of a position, which may take place before, during, or after the application/interview process has begun or is completed.
#J-18808-Ljbffr
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