What Jobs are available for Lead Technician in Malaysia?
Showing 7 Lead Technician jobs in Malaysia
Field Service Technician
Sarawak, Sarawak
Flowserve Corporation
Posted 13 days ago
Job Viewed
Job Description
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
**Role Summary:**
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.
**Responsibilities:**
+ Make direct, in-person service calls in response to customer requests.
+ Assess mechanical problems and take actions to resolve promptly.
+ Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
+ Ensure that equipment is installed successfully and on schedule.
+ Check equipment prior to start-up and assess start-up performance.
+ Monitor the maintenance and performance of Flowserve equipment.
+ Train customers in the proper procedures for operating and maintaining Flowserve products.
+ Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
**Requirements:**
+ HS Diploma / GED and / or 0-2 years relevant experience / Professional certificates.
+ Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
+ Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
+ Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
+ Capable in Outlook, Word, and Excel
+ Able to travel, including globally, for extended periods of time
+ Able to work overtime as required to minimize impact to customers
+ Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-14869
**Job Family Group** : Operations
**Job Family** : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
**Role Summary:**
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.
**Responsibilities:**
+ Make direct, in-person service calls in response to customer requests.
+ Assess mechanical problems and take actions to resolve promptly.
+ Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
+ Ensure that equipment is installed successfully and on schedule.
+ Check equipment prior to start-up and assess start-up performance.
+ Monitor the maintenance and performance of Flowserve equipment.
+ Train customers in the proper procedures for operating and maintaining Flowserve products.
+ Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
**Requirements:**
+ HS Diploma / GED and / or 0-2 years relevant experience / Professional certificates.
+ Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
+ Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
+ Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
+ Capable in Outlook, Word, and Excel
+ Able to travel, including globally, for extended periods of time
+ Able to work overtime as required to minimize impact to customers
+ Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-14869
**Job Family Group** : Operations
**Job Family** : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
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This advertiser has chosen not to accept applicants from your region.
0
Event Service - Technician
Kuantan, Pahang
Hyatt
Posted 13 days ago
Job Viewed
Job Description
**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As Event Service Technician you will be r esponsible for setting up, installing, operating, testing, and troubleshooting audio and video equipment.
**Qualifications:**
+ Previous work experience in a similar role and fast-paced environment
+ The ability to create a positive first impression with an understanding of the importance of five star grooming standards.
+ The flexibility to work on a rotating roster, including weekends and public holidays.
+ This position is only applicable for Citizens of Malaysia and Permanent Residents of Malaysia only.
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Engineering/Facility Maintenance
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As Event Service Technician you will be r esponsible for setting up, installing, operating, testing, and troubleshooting audio and video equipment.
**Qualifications:**
+ Previous work experience in a similar role and fast-paced environment
+ The ability to create a positive first impression with an understanding of the importance of five star grooming standards.
+ The flexibility to work on a rotating roster, including weekends and public holidays.
+ This position is only applicable for Citizens of Malaysia and Permanent Residents of Malaysia only.
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Engineering/Facility Maintenance
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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This advertiser has chosen not to accept applicants from your region.
1
Databricks Technical Lead
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted today
Job Viewed
Job Description
Our talented Data & AI Practice is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let's talk. Take your skills to a new level and launch a career where you can truly do what matters.
Come join us:
The Databricks Technical Lead is a senior, hands-on role responsible for the design, development, and delivery of highly scalable, secure, and performant data solutions on the Databricks Lakehouse Platform. It is expected to provide technical leadership to a team of engineers, defining coding standards, implementing architectural patterns, and ensuring the delivery of high-quality data products.
What you'll do:
* Lead the Design: Define and implement robust data architectures utilizing the Databricks ecosystem, including Delta Lake, Unity Catalog, Delta Live Tables (DLT), and Databricks Workflows.
* Hands-on Development: Serve as the most senior developer, writing high-quality, production-grade code in PySpark/Scala and SQL for complex batch and streaming ETL/ELT pipelines.
* Performance Optimization: Lead performance tuning and optimization efforts for large-scale Spark jobs, ensuring efficient cluster utilization and cost management.
* Standards & Best Practices: Define and enforce technical standards, code quality, testing frameworks (unit, integration), and DataOps/CI/CD pipelines for the engineering team.
Required Skills & Experience:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field.
* 8+ years of progressive experience in Data Engineering, with (4)+ years focused on large-scale data processing using Databricks and Apache Spark.
* Expert proficiency in Python (PySpark) and advanced SQL.
* Deep expertise in implementing Lakehouse architecture using Delta Lake and familiarity with the Medallion Architecture (Bronze, Silver, Gold).
* Strong experience with data modeling techniques (e.g., dimensional modeling, data vault) suitable for large data volumes.
* Proven experience leading technical teams, including defining tasks, performing code reviews, and providing architectural guidance.
* Hands-on experience implementing DataOps/DevOps practices and CI/CD pipelines for data solutions (e.g., Terraform, Databricks Asset Bundles, Git).
Preferred Skills & Certifications:
* Experience with Databricks features like Delta Live Tables (DLT), Databricks Workflows, and Unity Catalog.
* Experience with streaming technologies (e.g., Kafka, Spark Streaming).
* Familiarity with CI/CD tools and Infrastructure-as-Code (e.g., Terraform, Databricks Asset Bundles).
* Databricks Certified Data Engineer Associate or Professional certification.
About you
Characteristics that can spell success for this role
· Consultative, collaborative, curious
· Resilient, adaptable, flexible
· Humble leader, strong negotiator, relationship builder
· Passionate about tech and engaging with and advising clients
Enjoy your career
Some of the best things about working at Avanade
· People-first culture that supports innovation and encourages people to move forward
· Turn your ideas to human impact by cultivating a team that will help clients unlock what's next
· Opportunities to innovate in the Microsoft platform while charting your own career path
· On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose
· Real-time access to technical and skilled resources globally
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Data & AI team works on check out these case studies:
· (3) thyssenkrupp Materials Services uses data to help strike a delicate operational balance
· (4) What matters to SSE Renewables is innovating for a sustainable future
· (5) Hachette UK enables employees with machine learning-driven contract searches
· (6) Marston Holdings identifies significant cloud savings
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (7) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (8) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Come join us:
The Databricks Technical Lead is a senior, hands-on role responsible for the design, development, and delivery of highly scalable, secure, and performant data solutions on the Databricks Lakehouse Platform. It is expected to provide technical leadership to a team of engineers, defining coding standards, implementing architectural patterns, and ensuring the delivery of high-quality data products.
What you'll do:
* Lead the Design: Define and implement robust data architectures utilizing the Databricks ecosystem, including Delta Lake, Unity Catalog, Delta Live Tables (DLT), and Databricks Workflows.
* Hands-on Development: Serve as the most senior developer, writing high-quality, production-grade code in PySpark/Scala and SQL for complex batch and streaming ETL/ELT pipelines.
* Performance Optimization: Lead performance tuning and optimization efforts for large-scale Spark jobs, ensuring efficient cluster utilization and cost management.
* Standards & Best Practices: Define and enforce technical standards, code quality, testing frameworks (unit, integration), and DataOps/CI/CD pipelines for the engineering team.
Required Skills & Experience:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field.
* 8+ years of progressive experience in Data Engineering, with (4)+ years focused on large-scale data processing using Databricks and Apache Spark.
* Expert proficiency in Python (PySpark) and advanced SQL.
* Deep expertise in implementing Lakehouse architecture using Delta Lake and familiarity with the Medallion Architecture (Bronze, Silver, Gold).
* Strong experience with data modeling techniques (e.g., dimensional modeling, data vault) suitable for large data volumes.
* Proven experience leading technical teams, including defining tasks, performing code reviews, and providing architectural guidance.
* Hands-on experience implementing DataOps/DevOps practices and CI/CD pipelines for data solutions (e.g., Terraform, Databricks Asset Bundles, Git).
Preferred Skills & Certifications:
* Experience with Databricks features like Delta Live Tables (DLT), Databricks Workflows, and Unity Catalog.
* Experience with streaming technologies (e.g., Kafka, Spark Streaming).
* Familiarity with CI/CD tools and Infrastructure-as-Code (e.g., Terraform, Databricks Asset Bundles).
* Databricks Certified Data Engineer Associate or Professional certification.
About you
Characteristics that can spell success for this role
· Consultative, collaborative, curious
· Resilient, adaptable, flexible
· Humble leader, strong negotiator, relationship builder
· Passionate about tech and engaging with and advising clients
Enjoy your career
Some of the best things about working at Avanade
· People-first culture that supports innovation and encourages people to move forward
· Turn your ideas to human impact by cultivating a team that will help clients unlock what's next
· Opportunities to innovate in the Microsoft platform while charting your own career path
· On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose
· Real-time access to technical and skilled resources globally
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Data & AI team works on check out these case studies:
· (3) thyssenkrupp Materials Services uses data to help strike a delicate operational balance
· (4) What matters to SSE Renewables is innovating for a sustainable future
· (5) Hachette UK enables employees with machine learning-driven contract searches
· (6) Marston Holdings identifies significant cloud savings
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (7) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (8) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
F&B and Event Service Expert (Asst. AV Technician)
George Town
Marriott
Posted 27 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Lead Technical Author
Kuala Lumpur, Kuala Lumpur
Talent Switch
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
- Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
- Manage a team of technical authors, supporting development, coaching, and resource planning.
- Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
- Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
- Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
- Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
- Champion user-centered content design and accessibility standards.
- Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.
Requirement :
- Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
- 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
- Demonstrated success managing technical authoring functions or teams in a product-centric environment.
- Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
- Strong leadership, project management, and stakeholder collaboration skills.
- Deep understanding of documentation usability, accessibility, and user-centered design principles.
- Experience working in Agile development environments and influencing cross-functional delivery planning.
- Ability to drive quality, consistency, and scalability across documentation practices.
Skills required:
- Proactive, organized and able to work independently while collaborating closely with marketing and product teams
- Strong visual sense with attention to layout, typography, consistency and detail
- Takes ownership and shows strong sense of responsibility
- Able to manage time and deadlines independently
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Team Lead - Care Continuum
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 10 days ago
Job Viewed
Job Description
**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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