What Jobs are available for Lead Operations in Malaysia?
Showing 33 Lead Operations jobs in Malaysia
Team Lead, Operations
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title: Team Lead, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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0
Lead, Enterprise Operations
Mastercard
Posted 12 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead, Enterprise Operations
Overview:
As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.
Role
-Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).
-Provide project support for major initiatives with an emphasis on Network operations.
-Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
-Create and update documentation to support the operations environment.
-Develop metrics to measure efficiencies within the environment.
-Interact effectively with partners, customers and stakeholders.
-Plan, coordinate and implement changes within the network infrastructure when needed.
-Produce root cause analysis documentation to support issues resolved by you.
-Assist in the management/monitoring of the incident ticket queue.
-Some on-call responsibility and occasional off hours work required.
All about you:
- Have a track record of leading technical solutions to given problems through cross team collaboration.
- Demonstrated knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.
- Strong Communication and documentation skills.
- Strong analytical/problem solving skills with troubleshooting experience in a pressured environment.
- Experience in operating under a global follow the sun model.
- Must be able to work individually and as part of a team.
- Flexible and Self motivated
- Willing and able to adapt to legacy and new technologies.
- Fluent in English.
- Deep understanding of BGP, IBGP, OSPF routing protocols
- WAN Communications (MPLS/GRE Tunneling)
- Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.
- Knowledge of cisco Fabric Path and VXLAN.
- Knowledge of Arista routers and switches.
- Firewalls, Checkpoint, Fortinet Fortigate, Palo Alto and Cisco ASA.
- Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).
- Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.
- Network Appliances, Tipping point, Netscout, Taps, Fireeye.
- Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.
- SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.
- Experience working with DDOS service providers (Akamai, Cloudflare, Vercara)
- Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others).
About you desired:
- Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.
- Experience in working with an operations command center or network operations center in support of Incident calls.
- Basic UNIXLinux scripting skills.
- Use of a variety of network monitoring tools.
- Experience in working with file transfer protocols, Connect Direct & SFTP.
- Experience of Batchjob scheduling applications (TWS).
- Knowledge of tandem mainframe technology.
- Knowledge and experience of using Esxi based solutions
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead, Enterprise Operations
Overview:
As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.
Role
-Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).
-Provide project support for major initiatives with an emphasis on Network operations.
-Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
-Create and update documentation to support the operations environment.
-Develop metrics to measure efficiencies within the environment.
-Interact effectively with partners, customers and stakeholders.
-Plan, coordinate and implement changes within the network infrastructure when needed.
-Produce root cause analysis documentation to support issues resolved by you.
-Assist in the management/monitoring of the incident ticket queue.
-Some on-call responsibility and occasional off hours work required.
All about you:
- Have a track record of leading technical solutions to given problems through cross team collaboration.
- Demonstrated knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.
- Strong Communication and documentation skills.
- Strong analytical/problem solving skills with troubleshooting experience in a pressured environment.
- Experience in operating under a global follow the sun model.
- Must be able to work individually and as part of a team.
- Flexible and Self motivated
- Willing and able to adapt to legacy and new technologies.
- Fluent in English.
- Deep understanding of BGP, IBGP, OSPF routing protocols
- WAN Communications (MPLS/GRE Tunneling)
- Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.
- Knowledge of cisco Fabric Path and VXLAN.
- Knowledge of Arista routers and switches.
- Firewalls, Checkpoint, Fortinet Fortigate, Palo Alto and Cisco ASA.
- Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).
- Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.
- Network Appliances, Tipping point, Netscout, Taps, Fireeye.
- Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.
- SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.
- Experience working with DDOS service providers (Akamai, Cloudflare, Vercara)
- Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others).
About you desired:
- Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.
- Experience in working with an operations command center or network operations center in support of Incident calls.
- Basic UNIXLinux scripting skills.
- Use of a variety of network monitoring tools.
- Experience in working with file transfer protocols, Connect Direct & SFTP.
- Experience of Batchjob scheduling applications (TWS).
- Knowledge of tandem mainframe technology.
- Knowledge and experience of using Esxi based solutions
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Manager, Operational Excellence, Global Sourcing & Procurement
S&P Global
Posted 12 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Manager, Operational Excellence, Global Sourcing & Procurement
S&P Global
Posted 12 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Editorial Operations Lead, Global Analytical
Kuala Lumpur, Kuala Lumpur
RELX INC
Posted 1 day ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are looking for a resourceful and adaptable Editorial Operations Lead, Global Analytical, to manage and optimize processes, workflows, and resources to deliver superior analytical content. You will support the North America Analytical portfolio and drive global initiatives to enhance the quality, speed, and scalability of content delivery. This role reports to the Director of Content Operations.
Key areas of oversight
+ Content delivery schedules, including execution against plan for base and new content, publication acceleration (slip and pull)
+ Operational metrics, including monitoring product experience dashboard, forecasting analysis to action timely mitigations
+ Content management system and scheduling tools, including webstar/ticket solution monitoring, driving enhancements and leading troubleshooting
+ REPH and vendor relationships, including monitoring SLA adherence and resourcing to ensure timely and high-quality delivery
+ Supporting Lexis+ Content Platform (L+CP) strategic initiatives as subject matter expert, including leading coordination efforts on discovery, communications, and user testing
+ Supporting content expansion, acquisition and divestments
Responsibilities:
+ Content Publishing Delivery Management: Oversee schedules, track progress, and ensure successful production and delivery of digital and print content.
+ Process Optimization: Assess and refine workflows within core editorial ops functions to enhance productivity and quality; drive continuous improvements by championing best practices, OKRs, and enhancing workflows across Global Analytical.
+ Technology and Tools Integration: Identify and implement new tools or systems, including AI solutions to improve workflows to drive customer satisfaction; support adoption with training and documentation as needed
+ Data Analysis and Reporting: Develop and monitor performance metrics for content operations and use insights to optimize processes; deliver reporting for senior stakeholder, including for Global Analytical Quarterly Business Reviews (QBRs)
+ Team Synergy and Leadership: Work with Editorial Operations peers across global regions to harmonize Analytical processes and systems; provide guidance and expertise to team members; ensure collaborative partnerships with Editorial, Builds, Print Segment, and Content Strategy teams
+ Cross-Functional Collaboration: Work closely across GO, GTO, GPO, Commercial, REPH, and other teams to enable successful execution of key strategic initiatives, e.g., L+CP Analytical, Gen AI Research and Drafting
Requirements:
+ Bachelor's degree in a relevant field
+ 3+ years of experience in content/editorial operations with a results-driven mindset and high change capability
+ Demonstrated project management experience with solid analytical and problem-solving abilities using process improvement methodologies
+ Advanced skills in XML and Microsoft Office Suite (Excel, PowerPoint); active user of AI, automations, and emerging tech to drive efficiencies (e.g., LLM console, Copilot, etc.)
+ Proficient in data analysis and performance metrics, with the ability to report insights, create visualizations and progress to stakeholders
+ Excellent communication skills, with ability to collaborate effectively across departments and global teams
Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $63,800 - $06,400. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Colorado, the pay range is 63,800 - 106,400. If performed in Ohio, the pay range is 60,600 - 101,100.
Application deadline is 11/28/2025.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are looking for a resourceful and adaptable Editorial Operations Lead, Global Analytical, to manage and optimize processes, workflows, and resources to deliver superior analytical content. You will support the North America Analytical portfolio and drive global initiatives to enhance the quality, speed, and scalability of content delivery. This role reports to the Director of Content Operations.
Key areas of oversight
+ Content delivery schedules, including execution against plan for base and new content, publication acceleration (slip and pull)
+ Operational metrics, including monitoring product experience dashboard, forecasting analysis to action timely mitigations
+ Content management system and scheduling tools, including webstar/ticket solution monitoring, driving enhancements and leading troubleshooting
+ REPH and vendor relationships, including monitoring SLA adherence and resourcing to ensure timely and high-quality delivery
+ Supporting Lexis+ Content Platform (L+CP) strategic initiatives as subject matter expert, including leading coordination efforts on discovery, communications, and user testing
+ Supporting content expansion, acquisition and divestments
Responsibilities:
+ Content Publishing Delivery Management: Oversee schedules, track progress, and ensure successful production and delivery of digital and print content.
+ Process Optimization: Assess and refine workflows within core editorial ops functions to enhance productivity and quality; drive continuous improvements by championing best practices, OKRs, and enhancing workflows across Global Analytical.
+ Technology and Tools Integration: Identify and implement new tools or systems, including AI solutions to improve workflows to drive customer satisfaction; support adoption with training and documentation as needed
+ Data Analysis and Reporting: Develop and monitor performance metrics for content operations and use insights to optimize processes; deliver reporting for senior stakeholder, including for Global Analytical Quarterly Business Reviews (QBRs)
+ Team Synergy and Leadership: Work with Editorial Operations peers across global regions to harmonize Analytical processes and systems; provide guidance and expertise to team members; ensure collaborative partnerships with Editorial, Builds, Print Segment, and Content Strategy teams
+ Cross-Functional Collaboration: Work closely across GO, GTO, GPO, Commercial, REPH, and other teams to enable successful execution of key strategic initiatives, e.g., L+CP Analytical, Gen AI Research and Drafting
Requirements:
+ Bachelor's degree in a relevant field
+ 3+ years of experience in content/editorial operations with a results-driven mindset and high change capability
+ Demonstrated project management experience with solid analytical and problem-solving abilities using process improvement methodologies
+ Advanced skills in XML and Microsoft Office Suite (Excel, PowerPoint); active user of AI, automations, and emerging tech to drive efficiencies (e.g., LLM console, Copilot, etc.)
+ Proficient in data analysis and performance metrics, with the ability to report insights, create visualizations and progress to stakeholders
+ Excellent communication skills, with ability to collaborate effectively across departments and global teams
Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $63,800 - $06,400. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Colorado, the pay range is 63,800 - 106,400. If performed in Ohio, the pay range is 60,600 - 101,100.
Application deadline is 11/28/2025.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Commercial Operations Lead , Surgical Vision
Petaling Jaya, Selangor
J&J Family of Companies
Posted 12 days ago
Job Viewed
Job Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Sales Enablement
**Job Sub** **Function:**
Sales Operations & Administration
**Job Category:**
People Leader
**All Job Posting Locations:**
Petaling Jaya, Selangor, Malaysia
**Job Description:**
**Commercial Operations Lead - Surgical Vision Malaysia**
Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial
operations lead will work closely with local Commercial team and cross-functional teams in SEA
**Major Duties & Responsibilities**
**End-to-end Revenue Recognition**
**- Consolidate monthly demand at SKU level by liaising with local sales representatives on identifying demand based on actual and forecasted consumption.**
**- Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.**
**- Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.**
**- Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.**
**Inventory Management**
**- Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.**
**- Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.**
**- Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.**
**- Accountable for consignment and samples management in accordance with SOP and compliance.**
**Data Management and Analysis**
**- Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g. BP, JU, NU and LRFP).**
**- Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.**
**- Accountable for distributor profile management including pricing and ensuring distributor's KPIs are met in operations and inventory management.**
**- Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.**
**Other Operations Matters**
**- Monitor Key Performance Indicators aligned with distributors based on the agreements.**
**- Monitor and track all products issued for demonstration (not-for-sales) purposes.**
**- Support the market lead with monthly country sales and operations meetings.**
**- Seek for opportunities to improve ways of working and identify operational efficiencies.**
**- Ensure compliance requirements are all met with all operational matters.**
**- Leverage PowerApp for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup and emergency consignment.**
**- Participate in ad hoc key projects per assigned by Commercial Head (e.g. assimilation of new business/products)**
**Key Stakeholders**
**- Local commercial team and cross functional teams (HCC, regulatory affairs and legal) in Malaysia market**
**- SEA Leadership team and cross functional teams (Finance, Procurement, Tax, etc) under Asia Pacific Surgical Vision organisation.**
**Qualifications**
**- Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).**
**- A minimum of 5+ years of experience in operations or finance. - Advanced computer literacy (Powerpoint, Excel, etc.)**
**- Demonstrated ability to influence business partners with fact-based data.**
**- Strong collaborative, communication, and interpersonal skills.**
**- Ability to communicate complex matter in a simple term to various stakeholders.**
**- Ability to define problem statement and propose solutions / recommendations.**
**- Team player across levels, functions, and reporting lines.**
**Additional Information**
**- Job Field: Commercial Operations**
**- Location: Malaysia**
**- Organization: JJSV Manufacturing Sdn Bhd**
**- Travel: Yes, 10 % of the Time**
Sales Enablement
**Job Sub** **Function:**
Sales Operations & Administration
**Job Category:**
People Leader
**All Job Posting Locations:**
Petaling Jaya, Selangor, Malaysia
**Job Description:**
**Commercial Operations Lead - Surgical Vision Malaysia**
Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial
operations lead will work closely with local Commercial team and cross-functional teams in SEA
**Major Duties & Responsibilities**
**End-to-end Revenue Recognition**
**- Consolidate monthly demand at SKU level by liaising with local sales representatives on identifying demand based on actual and forecasted consumption.**
**- Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.**
**- Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.**
**- Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.**
**Inventory Management**
**- Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.**
**- Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.**
**- Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.**
**- Accountable for consignment and samples management in accordance with SOP and compliance.**
**Data Management and Analysis**
**- Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g. BP, JU, NU and LRFP).**
**- Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.**
**- Accountable for distributor profile management including pricing and ensuring distributor's KPIs are met in operations and inventory management.**
**- Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.**
**Other Operations Matters**
**- Monitor Key Performance Indicators aligned with distributors based on the agreements.**
**- Monitor and track all products issued for demonstration (not-for-sales) purposes.**
**- Support the market lead with monthly country sales and operations meetings.**
**- Seek for opportunities to improve ways of working and identify operational efficiencies.**
**- Ensure compliance requirements are all met with all operational matters.**
**- Leverage PowerApp for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup and emergency consignment.**
**- Participate in ad hoc key projects per assigned by Commercial Head (e.g. assimilation of new business/products)**
**Key Stakeholders**
**- Local commercial team and cross functional teams (HCC, regulatory affairs and legal) in Malaysia market**
**- SEA Leadership team and cross functional teams (Finance, Procurement, Tax, etc) under Asia Pacific Surgical Vision organisation.**
**Qualifications**
**- Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).**
**- A minimum of 5+ years of experience in operations or finance. - Advanced computer literacy (Powerpoint, Excel, etc.)**
**- Demonstrated ability to influence business partners with fact-based data.**
**- Strong collaborative, communication, and interpersonal skills.**
**- Ability to communicate complex matter in a simple term to various stakeholders.**
**- Ability to define problem statement and propose solutions / recommendations.**
**- Team player across levels, functions, and reporting lines.**
**Additional Information**
**- Job Field: Commercial Operations**
**- Location: Malaysia**
**- Organization: JJSV Manufacturing Sdn Bhd**
**- Travel: Yes, 10 % of the Time**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Security Operations Center Lead
Seremban, Negeri Sembilan
Syensqo
Posted 2 days ago
Job Viewed
Job Description
Job ID
32567
**Security Operations Center Lead**
Regular
Lisbon, Portugal ( Bollate, Italy Barcelona, Spain ( Bangkok, Thailand Oldbury, United Kingdom of Great Britain and Northern Ireland ( Kingdom of Great Britain and Northern Ireland) Prague, Czechia Warsaw, Poland ( Bucharest, Romania Seremban, Malaysia ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**We are looking for:**
+ Security Operations Center Lead
**We count on you for:**
+ Strategic Product Leadership:
+ Develop and implement the overall SOC & VOC strategy, aligning them with the organization's security needs and business service goals.
+ Create a strategic products roadmap, prioritizing initiatives based on their potential impact on security operations efficiency and security posture improvement.
+ Strategic planning:
+ Develop and implement security policies, standard operating procedures and incident response plans
+ Provide expertise in designing, implement and maintaining security measures for organization
+ Maintain a constant technological and threats watch to adapt to changes in security threats and technologies
+ Cross functional team collaboration:
+ Collaborate with cross functional teams to integrate and remediate security threats and vulnerabilities
+ Product Performance Monitoring:
+ Define and report key performance indicators (KPIs) for SOC & VOC services, monitoring their success in enhancing security operations
+ Use data analytics to generate insights into product usage, effectiveness, and areas for improvement.
+ Risk Management and Regulatory Compliance:
+ Ensure all implementation comply with relevant cybersecurity regulations and standards
+ Implement risk management strategies to mitigate potential security vulnerabilities within products.
**You can count on us for:**
+ Be part of and contribute to a once-in-a-lifetime change journey
+ Join a dynamic team that is going to tackle big bets
+ Have fun and work at a high pace
**You will bring:**
+ Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
+ Minimum of 8-10 years of experience in a similar role preferably in a multinational complex setting.
+ Experience with SIEM solutions such as Splunk, Sentinel, Chronicle
+ Experience with EDR solutions such as Crowdstrike, Sentinel, Microsoft Defender
+ Experience with SOAR solutions implementation
+ Proven track record of successfully designing and implementing Identity and Access management strategies for large user bases.
+ Experience in managing complex technology migrations and lifecycle management.
+ Project management skills to plan and execute cloud Identity-related projects, ensuring they are delivered on time and within budget
+ Certifications related to product management, cybersecurity (e.g., CISSP, CISM)
+ Agile or other project management methodologies experience is a plus
+ Fluent in English
+ Result orientation, influence & impact
+ Empowerment & accountability
+ Team spirit, building relationships, collective accountability
+ Strong leadership capability, executing as appropriate in the areas of responsibility
+ Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
**You will get:**
+ Competitive salary and benefits package
+ 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
+ Training platform for all employees
+ Free language courses (24 languages available)
+ Free well-being sessions (physical and psychological)
**Additional information:**
+ Smart working flexibility
+ Subbmit your application in English
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
+ As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.
#LI-FM1
#LI-Hybrid
#senior
32567
**Security Operations Center Lead**
Regular
Lisbon, Portugal ( Bollate, Italy Barcelona, Spain ( Bangkok, Thailand Oldbury, United Kingdom of Great Britain and Northern Ireland ( Kingdom of Great Britain and Northern Ireland) Prague, Czechia Warsaw, Poland ( Bucharest, Romania Seremban, Malaysia ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**We are looking for:**
+ Security Operations Center Lead
**We count on you for:**
+ Strategic Product Leadership:
+ Develop and implement the overall SOC & VOC strategy, aligning them with the organization's security needs and business service goals.
+ Create a strategic products roadmap, prioritizing initiatives based on their potential impact on security operations efficiency and security posture improvement.
+ Strategic planning:
+ Develop and implement security policies, standard operating procedures and incident response plans
+ Provide expertise in designing, implement and maintaining security measures for organization
+ Maintain a constant technological and threats watch to adapt to changes in security threats and technologies
+ Cross functional team collaboration:
+ Collaborate with cross functional teams to integrate and remediate security threats and vulnerabilities
+ Product Performance Monitoring:
+ Define and report key performance indicators (KPIs) for SOC & VOC services, monitoring their success in enhancing security operations
+ Use data analytics to generate insights into product usage, effectiveness, and areas for improvement.
+ Risk Management and Regulatory Compliance:
+ Ensure all implementation comply with relevant cybersecurity regulations and standards
+ Implement risk management strategies to mitigate potential security vulnerabilities within products.
**You can count on us for:**
+ Be part of and contribute to a once-in-a-lifetime change journey
+ Join a dynamic team that is going to tackle big bets
+ Have fun and work at a high pace
**You will bring:**
+ Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
+ Minimum of 8-10 years of experience in a similar role preferably in a multinational complex setting.
+ Experience with SIEM solutions such as Splunk, Sentinel, Chronicle
+ Experience with EDR solutions such as Crowdstrike, Sentinel, Microsoft Defender
+ Experience with SOAR solutions implementation
+ Proven track record of successfully designing and implementing Identity and Access management strategies for large user bases.
+ Experience in managing complex technology migrations and lifecycle management.
+ Project management skills to plan and execute cloud Identity-related projects, ensuring they are delivered on time and within budget
+ Certifications related to product management, cybersecurity (e.g., CISSP, CISM)
+ Agile or other project management methodologies experience is a plus
+ Fluent in English
+ Result orientation, influence & impact
+ Empowerment & accountability
+ Team spirit, building relationships, collective accountability
+ Strong leadership capability, executing as appropriate in the areas of responsibility
+ Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
**You will get:**
+ Competitive salary and benefits package
+ 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
+ Training platform for all employees
+ Free language courses (24 languages available)
+ Free well-being sessions (physical and psychological)
**Additional information:**
+ Smart working flexibility
+ Subbmit your application in English
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
+ As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.
#LI-FM1
#LI-Hybrid
#senior
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6
Quality & Process Improvement Engineer (Teradyne, Penang)
Teradyne
Posted 12 days ago
Job Viewed
Job Description
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#LI-GQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#LI-GQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Team Lead - Customer support (Call Operations - Cantonese Speaker)
Kuala Lumpur, Kuala Lumpur
Cognizant
Posted 12 days ago
Job Viewed
Job Description
**Summary** :
Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
**List of Duties** :
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members' enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers' expectation
Escalate enquiries, when necessary, in line with internal guidelines
Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.
**Professional Experience:**
With 3 - 5 years of CS experience in insurance or financial industry
Good knowledge of healthcare and medical insurance product
Good communication skills and professional telephone manner
Strong sense of responsibility with high level of integrity and trust"
**Justification:**
To deal with customers instantly and majority of the callers would be Cantonese speaking
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
**List of Duties** :
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members' enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers' expectation
Escalate enquiries, when necessary, in line with internal guidelines
Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.
**Professional Experience:**
With 3 - 5 years of CS experience in insurance or financial industry
Good knowledge of healthcare and medical insurance product
Good communication skills and professional telephone manner
Strong sense of responsibility with high level of integrity and trust"
**Justification:**
To deal with customers instantly and majority of the callers would be Cantonese speaking
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Field Operations Manager
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 25 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9