344 Lead Operations jobs in Malaysia

Join to apply for the Team Lead, Operations role at Concentrix

Join to apply for the Team Lead, Operations role at Concentrix

Get AI-powered advice on this job and more exclusive features.

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Title:

Team Lead, Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<>

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1631582

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

Get notified about new Operations Team Lead jobs in Greater Kuala Lumpur .

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago

Operations Excellence Manager (Kuala Lumpur) Senior Manager - Supply Chain Management Operations Lead (RR) - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Banking Operations Team Lead - Cards Operations

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Title: Team Lead, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Lead Operations Specialist - Upstream Chemical

Baker Hughes Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Lead Operations Specialist - Upstream Chemical role at Baker Hughes

Lead Operations Specialist - Upstream Chemical

Baker Hughes Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Lead Operations Specialist - Upstream Chemical role at Baker Hughes

Get AI-powered advice on this job and more exclusive features.

Lead Operation Specialist - Upstream Chemical

Are you an Operation / Technical Support Engineer looking for new job opportunity?

Would you like to be part of a successful team?

Join our Chemical team

Our Chemicals team oversees our chemical technology solutions for hydrocarbon and gas production, transportation, and processing. We are a leader in oil and water separation technology and in solutions to control corrosion, scale, wax, souring and bacteria. We provide chemicals and support for integrity management, flow assurance, and production optimization, manage water treatment, and resolve environmental issues.

Partner with the best

As Lead Operation Specialist will provide a vital service by implementing, monitoring, and evaluating chemical delivery systems. You will work and adapt to our ever-changing job requirements daily to satisfy our customer requirements. You will support our operation and coordinating internally from office and field sites.

As a Lead Operation Specialist - Upstream Chemical, you will be responsible for:

• Managing and overseeing all aspects of production chemistry supply and service contracts to ensure successful delivery to our customers
• Providing on-site technical guidance and support for production operations, process engineering, commercial and operational queries
• Monitoring, troubleshooting, and optimizing of chemical treatment programs to provide support to the production operations group
• Preparing of technical reviews and proposals of new chemical solutions to share with our customers
• Organizing routine production chemical reviews and selection activities to verify changing customer needs
  
  
  

Fuel your passion

To be successful in this role you will:

• Have a Bachelor of Chemical Engineering, Chemistry Science or related fields
• Have at least 5 years of experience in Upstream Production Chemicals Application & Operations
• Have knowledge in process optimization and production chemistry.
• Has onshore / offshore operation experience.
• Be a self-starter, proactively taking the initiative to solving problems and providing resolutions
• Demonstrate computer skills and be familiar with MS Office
• Have client and team management experience
  
  
  

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• Normal office-based working hours, Monday to Friday
  
  
  

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
  
  
  

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R149801

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at Baker Hughes by 2x

Get notified about new Operational Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Operations - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Operations Excellence Process Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,900.00-MYR2,300.00 3 weeks ago

Operational Staff - Production ( Assembly / Body / Quality Control)

Kota Damansara, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Shah Alam, Selangor, Malaysia 21 hours ago

Operations Associate – Consumer Electronics

Telok Panglima Garang, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Branch Operations Coordinator (Junior Engineer Manager)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Executive, Cross Border Transport Operations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Lead Operations Specialist - Upstream Chemical

Baker Hughes Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Lead Operations Specialist - Upstream Chemical

role at

Baker Hughes Lead Operations Specialist - Upstream Chemical

Baker Hughes Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Lead Operations Specialist - Upstream Chemical

role at

Baker Hughes Get AI-powered advice on this job and more exclusive features. Lead Operation Specialist - Upstream Chemical

Are you an Operation / Technical Support Engineer looking for new job opportunity?

Would you like to be part of a successful team?

Join our Chemical team

Our Chemicals team oversees our chemical technology solutions for hydrocarbon and gas production, transportation, and processing. We are a leader in oil and water separation technology and in solutions to control corrosion, scale, wax, souring and bacteria. We provide chemicals and support for integrity management, flow assurance, and production optimization, manage water treatment, and resolve environmental issues.

Partner with the best

As Lead Operation Specialist will provide a vital service by implementing, monitoring, and evaluating chemical delivery systems. You will work and adapt to our ever-changing job requirements daily to satisfy our customer requirements. You will support our operation and coordinating internally from office and field sites.

As a Lead Operation Specialist - Upstream Chemical, you will be responsible for:

Managing and overseeing all aspects of production chemistry supply and service contracts to ensure successful delivery to our customers Providing on-site technical guidance and support for production operations, process engineering, commercial and operational queries Monitoring, troubleshooting, and optimizing of chemical treatment programs to provide support to the production operations group Preparing of technical reviews and proposals of new chemical solutions to share with our customers Organizing routine production chemical reviews and selection activities to verify changing customer needs

Fuel your passion

To be successful in this role you will:

Have a Bachelor of Chemical Engineering, Chemistry Science or related fields Have at least 5 years of experience in Upstream Production Chemicals Application & Operations Have knowledge in process optimization and production chemistry. Has onshore / offshore operation experience. Be a self-starter, proactively taking the initiative to solving problems and providing resolutions Demonstrate computer skills and be familiar with MS Office Have client and team management experience

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Normal office-based working hours, Monday to Friday

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R149801 Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Referrals increase your chances of interviewing at Baker Hughes by 2x Get notified about new Operational Specialist jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Operations - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Operations Excellence Process Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Petaling Jaya, Selangor, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,900.00-MYR2,300.00 3 weeks ago Operational Staff - Production ( Assembly / Body / Quality Control)

Kota Damansara, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 1 month ago Shah Alam, Selangor, Malaysia 21 hours ago Operations Associate – Consumer Electronics

Telok Panglima Garang, Selangor, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Branch Operations Coordinator (Junior Engineer Manager)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Executive, Cross Border Transport Operations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Payment Product Lead - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Payment Product Lead - Operations, MY Marketplace role at Shopee

Payment Product Lead - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Payment Product Lead - Operations, MY Marketplace role at Shopee

• Define and drive the product vision, strategy, and roadmap for payment channels, balancing user needs, business goals, compliance, and technical feasibility.
• Act as the product owner for Shopee's core payment infrastructure, ensuring a seamless, secure, and scalable payment experience for buyers and sellers.
• Partner with regional and local teams to prioritize product enhancements based on business impact, user feedback, and market trends.
  
  

Job Description

Product Ownership & Strategy

• Define and drive the product vision, strategy, and roadmap for payment channels, balancing user needs, business goals, compliance, and technical feasibility.
• Act as the product owner for Shopee's core payment infrastructure, ensuring a seamless, secure, and scalable payment experience for buyers and sellers.
• Partner with regional and local teams to prioritize product enhancements based on business impact, user feedback, and market trends.
  
  

Operational Oversight

• Oversee day-to-day operations of payment processing, ensuring smooth and timely execution across all payment channels.
• Monitor and manage payout operations, ensuring accuracy, adherence to internal SOPs, and compliance with financial regulations.
• Lead the chargeback and disputes resolution team, guiding the handling of cases to minimize loss and protect Shopee’s interests.
• Product Improvement & Optimization
• Collaborate cross-functionally with business stakeholders, engineers, and data analysts to identify pain points and opportunities for improving payment product performance.
• Work closely with payment service providers, banks, and internal developers to integrate new payment solutions and optimize current ones for better user experience and cost-efficiency.
• Use data-driven analysis to monitor payment success rates, identify root causes of payment failures, and drive resolution strategies.
  
  

Project & Stakeholder Management

• Lead or contribute to regional and local initiatives aimed at improving and innovating payment processes and technologies.
• Serve as a key liaison between business units and technical teams to ensure alignment on payment-related priorities and implementation timelines.
  
  

Compliance & Documentation

• Ensure Shopee's payment processes are aligned with industry standards, regulatory requirements, and internal compliance policies.
• Develop and maintain detailed documentation for payment product features, operational workflows, and SOPs.
  
  

Team Leadership

• Mentor and guide payment operations and product team members, conducting regular performance reviews and fostering a high-performance culture.
  
  

Requirements

• Bachelor’s degree in Finance, Business, Computer Science, or a related field, or equivalent experience.
• Proven at least 6-10 years of experience in payment product management with a strong foundation in payment operations, payouts, and chargeback resolution.
• In-depth knowledge of payment systems, product lifecycle, and industry regulations (e.g., PCI-DSS, PSD2, MAS).
• Background in e-commerce, fintech, or banking, with exposure to product or platform development.
• Skilled in defining product vision, managing roadmaps, and leading cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to use data for insights and optimization.
• Excellent communication, stakeholder management, and proficiency in tools like SQL, Jira, Confluence, and Figma.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Sign in to set job alerts for “Payment Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 day ago

Payment / Reconciliation Executive - Payment Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Payments Transaction Monitoring Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Senior Associate - Purchase to Pay (VMD/Payment)

Petaling Jaya, Selangor, Malaysia 1 hour ago

Kota Damansara, Selangor, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Associate - Purchase to Pay (VMD/Payment) Assistant - Account (AR/Income Reconciliation)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Payments & Reconciliation Operations Specialist

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Payment Channel Price and Billing Operation

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR55,000.00-MYR63,000.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Customer Service Support - L3 (Payment Team)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Opportunity – Lead Operations Geologist / Lead Wellsite Geologist

We’re sourcing for qualified candidates to fill the following positions:

Lead Operations Geologist

• Shall have 7 – 10 years of working experience as Operations Geologist and/or Wellsite Geologist.
• 3 – 5 years’ experience as Operations Geologist supervising operations in offshore Malaysia (exploration / development) of which all must have occurred within the past 10 years.
• Experience as Operations / Wellsite Geologist in HPHT, deepwater drilling, depleted, clastic and carbonate setting.
• Experience in supervision and quality control (QC) of wireline: formation pressure testing/sampling operations, sidewall core, seismic etc.
• Have experience in supervising LWD, formation pressure testing while drilling (FPWD) program in high angle well and/or horizontal wells.
• Experienced working/involved with managing contracts (i.e. Mudlogging, Wireline etc.)
• University Bachelor’s Degree in Geology, Geosciences or Earth Sciences equivalent.
• Registered with the Malaysian Board of Geologists.

Lead Wellsite Geologist

• 7-10 years’ experience in Oil & Gas industry.
• 3-5 years as Wellsite Geologist experience of which all must have occurred within the past ten (10) years.
• Candidates must have experience in sitting offshore Malaysia (exploration/development).
• Experience as Wellsite/Operations Geologist in HPHT, deepwater drilling, depleted, clastic and carbonate setting.
• First-hand experience in all Wellsite Geologist role, including but not limited to drilling, coring, wireline logging for formation pressure testing/sampling operations, sidewall core, seismic etc., supervising LWD, formation pressure testing while drilling in reservoirs in high angle well / horizontal wells.
• Must be familiar and able to work with Geologic software.
• University Bachelor’s Degree in Geology, Geosciences or Earth Sciences equivalent
• Registered with the Malaysian Board of Geologists.

Interested candidates may submit your Updated CV to with the subject of (Application for Position). Feel free to share this post with your network.

Closing Date: ASAP.

Only qualified candidates will be contacted.

#J-18808-Ljbffr

Job Opportunity – Lead Operations Geologist / Lead Wellsite Geologist

We’re sourcing for qualified candidates to fill the following positions: Lead Operations Geologist Shall have 7 – 10 years of working experience as Operations Geologist and/or Wellsite Geologist. 3 – 5 years’ experience as Operations Geologist supervising operations in offshore Malaysia (exploration / development) of which all must have occurred within the past 10 years. Experience as Operations / Wellsite Geologist in HPHT, deepwater drilling, depleted, clastic and carbonate setting. Experience in supervision and quality control (QC) of wireline: formation pressure testing/sampling operations, sidewall core, seismic etc. Have experience in supervising LWD, formation pressure testing while drilling (FPWD) program in high angle well and/or horizontal wells. Experienced working/involved with managing contracts (i.e. Mudlogging, Wireline etc.) University Bachelor’s Degree in Geology, Geosciences or Earth Sciences equivalent. Registered with the Malaysian Board of Geologists. Lead Wellsite Geologist 7-10 years’ experience in Oil & Gas industry. 3-5 years as Wellsite Geologist experience of which all must have occurred within the past ten (10) years. Candidates must have experience in sitting offshore Malaysia (exploration/development). Experience as Wellsite/Operations Geologist in HPHT, deepwater drilling, depleted, clastic and carbonate setting. First-hand experience in all Wellsite Geologist role, including but not limited to drilling, coring, wireline logging for formation pressure testing/sampling operations, sidewall core, seismic etc., supervising LWD, formation pressure testing while drilling in reservoirs in high angle well / horizontal wells. Must be familiar and able to work with Geologic software. University Bachelor’s Degree in Geology, Geosciences or Earth Sciences equivalent Registered with the Malaysian Board of Geologists. Interested candidates may submit your Updated CV to with the subject of (Application for Position). Feel free to share this post with your network. Closing Date: ASAP. Only qualified candidates will be contacted.

#J-18808-Ljbffr

Direct message the job poster from TNG Digital

Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express

About the job

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP!

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

1. Platform Operations

• Lead the full operational lifecycle of the platform — onboarding, activation, live operations, and exception handling.
• Ensure operational alignment across multiple channels (e.g., mobile app, terminals, partner integrations) with focus on reliability, responsiveness, and compliance.

2. SOP Design & Enforcement

• Define, revise, and enforce operational programme SOPs, hardware/software standards, and service protocols for all ecosystem players including merchants, device providers, and partner banks.
• Promote adherence to best practices in service integrity, system uptime, and security compliance.

3. Stakeholder Coordination & Support

• Act as the central operations liaison with internal teams (e.g. tech, product, etc.) and external stakeholders (e.g. merchants, vendors, banks, etc).
• Drive alignment through structured onboarding, issue resolution processes, and escalation governance.

4. Production Readiness & Oversight

• Lead readiness assessments and go-live coordination — including device configurations, merchant onboarding, and app compatibility validations.
• Support phased rollouts with operational planning, checklist execution, and recovery mechanisms.

5. Monitoring, Reporting & Issue Management

• Implement structured monitoring and reporting for operational KPIs, performance metrics, exception logs, and system uptime across daily, weekly, monthly, and quarterly cadences.
• Lead root cause analysis and resolution for transactional issues, fraud alerts, discrepancies, and reconciliation mismatches — working closely with relevant internal and external teams.
• Maintain operational dashboards and escalation tracking to ensure visibility, accountability, and SLA adherence across all ecosystem partners.
• Coordinate post-incident reviews and corrective action plans to prevent recurrence of high-impact issues.

6. Programme Insights & Continuous Improvement

• Analyze behavioural and operational data at the programme level to identify insights that unlock value for key ecosystem players (e.g., merchant adoption trends, FI engagement patterns, user usage segmentation, device performance).
• Collaborate with analytics, product, and business teams to transform insights into actionable initiatives that enhance platform effectiveness and ecosystem impact.
• Translate findings into improvements in user experience, merchant configuration, financial partner performance, and operational workflows.
• Establish a structured stakeholder engagement cadence — including monthly operational syncs and quarterly performance reviews — to align on insights, validate findings, and co-create roadmap improvements.
• Act as the voice of operational intelligence within internal planning forums, ensuring the programme evolves based on real-world usage and partner feedback.

Who should join us?

Qualifications:

• Education: Bachelor's/Diploma degree in any relevant field
• Experience:
• 4–7 years of experience in operations, programme delivery, or platform-scale services (e.g., fintech, e-wallets, banking, government tech, etc)
• Experience managing nationwide rollouts involving multiple parties such as merchants, financial institutions, and end users.
• Leadership Abilities: Experience in a team leadership or supervisory role, preferably with exposure involving national-scale platforms, public-private collaboration, government relation, and financial access initiatives.
• Communication Skills: Excellent verbal and written communication, strong presentation skills.
• Problem-Solving: Strong analytical skills, adept at identifying and resolving issues.
• Numbers Driven: Execute strategy based on performance matrices and data.
• Adaptability: Ability to thrive in fast-paced, dynamic environments, managing multiple projects effectively.

Skills/Knowledge:

• Strong command of written and oral English, Bahasa Malaysia & Mandarin would be a plus
• Strong skills in process structure and design, programme governance, stakeholder coordination, and incident management.
• Self-motivated and able to work effectively within the team and across the organization with minimal supervision, working mainly independently to achieve goals agreed with leadership
• Well-developed presentation skills, including the ability to effectively deliver information internally and externally at all levels
• Strong analytical and attention to details skills
• Motivated to continuously improve one’s self
• Flexi working hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note : Only shortlisted candidates will be contacted.

Let’s keep LEAP-ing forward together!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other

Referrals increase your chances of interviewing at TNG Digital by 2x

Sign in to set job alerts for “Operational Specialist” roles. Operations - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Operations Excellence Process Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,900.00-MYR2,300.00 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Branch Operations Coordinator (Junior Engineer Manager)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Specialist, Operational Excellence (OpEx)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Product Operation Specialist - Data Acquisition

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Team Lead / Manager - Operations, Workforce, Training and/or Quality Team

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Lead, Enterprise Operations Mastercard, Inc. Kuala Lumpur, Malaysia Apply now Posted 2 months ago Permanent Competitive

Lead, Enterprise Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Enterprise Operations

Overview:
As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.

Role
• Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).
• Provide project support for major initiatives with an emphasis on Network operations.
• Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
• Create and update documentation to support the operations environment.
• Develop metrics to measure efficiencies within the environment.
• Interact effectively with partners, customers and stakeholders.
• Plan, coordinate and implement changes within the network infrastructure when needed.
• Produce root cause analysis documentation to support issues resolved by you.
• Assist in the management/monitoring of the incident ticket queue.
• Some on-call responsibility and occasional off hours work required.

All about you:
• Have a track record of leading technical solutions to given problems through cross team collaboration.
• Demonstrated knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.
• Strong Communication and documentation skills.
• Strong analytical/problem solving skills with troubleshooting experience in a pressured environment.
• Experience in operating under a global follow the sun model.
• Must be able to work individually and as part of a team.
• Flexible and Self motivated
• Willing and able to adapt to legacy and new technologies.
• Fluent in English.
• Deep understanding of BGP, IBGP, OSPF routing protocols
• WAN Communications (MPLS/GRE Tunneling)
• Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.
• Knowledge of cisco Fabric Path and VXLAN.
• Knowledge of Arista routers and switches.
• Firewalls, Checkpoint, Fortinet Fortigate, Palo Alto and Cisco ASA.
• Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).
• Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.
• Network Appliances, Tipping point, Netscout, Taps, Fireeye.
• Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.
• SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.
• Experience working with DDOS service providers (Akamai, Cloudflare, Vercara)
• Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others).

About you desired:
• Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.
• Experience in working with an operations command center or network operations center in support of Incident calls.
• Basic UNIX/Linux scripting skills.
• Use of a variety of network monitoring tools.
• Experience in working with file transfer protocols, Connect Direct & SFTP.
• Experience of Batch/job scheduling applications (TWS).
• Knowledge of tandem / mainframe technology.
• Knowledge and experience of using Esxi based solutions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr