What Jobs are available for Lead Management in Malaysia?

Company Background:

Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong .

Job Responsibilities:

• Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
• Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
• Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
• Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
• Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
• Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
• Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
• Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.

Job Requirements:

• Minimum a Bachelor's Degree in any relevant field.
• At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
• Experience in customer segmentation, retention strategies and loyalty programs.
• Knowledge of data protection regulations and CRM best practices.
• Ability to manage multiple job in a fast-paced environment.
• Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
• Able to communicate in English & Mandarin (Due to business nature)

Working Hour:

Monday - Friday, 9:00am - 6:00pm

Only shortlisted candidate will be notify.

**Job Description Summary**
**Job Description**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Join our team in a Great Place to Work® certified office, where innovation and collaboration thrive.
Become a maker of possible with us!
**Job Description Summary**
We are seeking a talented and experienced Marketing Automation Specialist with proficiency in Marketo to join our Greater Asia regional team. As a Marketing Automation Specialist, you will play a crucial role in driving our marketing efforts through implementation, and optimization of automated marketing campaigns.
Reporting to the Regional Omnichannel Manager based in Singapore, you will be working with Greater Asia - Regional and Country teams to help achieve the marketing automation efficiency.
Minimal late meetings expected, as the role supports countries across a manageable time zone range - from India to Australia.
Step into a high-impact marketing automation role, powered by a fully integrated data ecosystem and seamless CRM alignment - enabling you to drive marketing excellence at scale.
**Responsibilities:**
+ **Design and execute end-to-end marketing automation experiments using Marketo** , aligned with campaign strategy to optimize lead generation, customer engagement, and conversion.
+ **Collaborate with country teams** to build and maintain automated marketing campaigns, including email marketing, lead nurturing, segmentation, and lead scoring to drive better outcomes.
+ **Implement regional best practices** for data management, lead tracking, and performance measurement, ensuring seamless integration between Marketo and Salesforce.
+ **Develop and maintain prepopulated templates** tailored to various use cases, enabling efficient campaign execution.
+ **Act as the guardian of the automation process** , ensuring all programs align with commercial excellence standards.
+ **Map user journeys and triggers** to design automated workflows for welcome series, nurturing sequences, and timely cross-sell opportunities.
+ **Design and execute A/B tests** to continuously optimize campaign performance and engagement.
+ **Serve as the gatekeeper of customer contact** , preventing over-communication and minimizing unsubscribe rates across campaign teams.
+ **Stay current with emerging trends** and best practices in marketing automation, applying insights to elevate campaign effectiveness.
+ **Provide training and support** to team members on Marketo usage, governance, and automation best practices.
**Requirements:**
+ Bachelor's degree in marketing, Business Administration, or a related field. Experience working in a marketing or digital agency is a plus.
+ Minimum of 2 years of hands-on experience in marketing automation, with proficiency in platforms such as Marketo, Eloqua, or Salesforce Marketing Cloud (SFMC).
+ Practical experience using CRM platforms like Salesforce, with a solid understanding of how data automation supports marketing strategies.
+ Strong grasp of marketing principles and strategies, particularly in lead generation and customer engagement - ideally within a B2B environment.
+ Proven success in developing and executing effective marketing automation campaigns.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and across countries, influencing diverse stakeholders.
+ Detail-oriented with a strong focus on quality, accuracy, and consistency in campaign execution. Proficiency in an additional language from the Asia region is a plus.
+ A genuine passion for the healthcare industry and a desire to make a meaningful impact.
+ If you are passionate about marketing automation and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team in Kuala Lumpur and make a meaningful impact on our marketing efforts.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**_About the Job_**
Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions.
Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.
We offer a diverse and dynamic environment that's growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope.
**Main Responsibilities**
+ Manage cash application, receivables, and revenue recognition in line with SLAs and policies
+ Monitor AR ageing, perform collections & dunning, and recommend bad debt reserves
+ Handle month-end closing, reconciliations, reporting, and revenue analysis
+ Collaborate with Customer Service, Finance, Treasury, and other teams to resolve issues and improve processes
+ Support credit committee and O2C governance with insights, analysis, and reporting
+ Ensure strong compliance with SoX, VAT/legal, internal controls, and audits
+ Lead or support continuous improvement initiatives, system rollouts, and process standardization
+ Provide people management support: workload allocation, development, performance reviews, and creating a positive team culture
+ Partner with internal and external stakeholders to deliver business requirements, manage risks, and enhance customer experience
**_About You_**
+ Bachelor's degree or higher in Accounting, Finance, Business, or related field
+ 5+ years of experience in Finance/Accounting, ideally in shared services; pharma industry background is a plus
+ 2+ years of people management experience
+ Excellent English and Japanese communication skills (written & verbal)
+ Strong knowledge of accounting and credit principles, systems, and procedures
+ Experience with SAP (FICO preferred); exposure to OCR, case management tools, KPI reporting, and shared services technologies is an advantage
+ Proficiency in Microsoft Office, with advanced Excel and PowerPoint skills
+ Strong analytical, problem-solving, and reasoning skills; detail-oriented and structured thinker
+ Collaborative team player with an end-to-end mindset, able to work in a matrix environment
+ Self-motivated, mature, and able to work independently
+ Lean/Six Sigma exposure or equivalent is desirable
**_Why Choose Us?_**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development.
+ Drive process improvement and innovation in partnership with a motivated and supportive team.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

Job Title:
Lead Generation Representative (Thai speaker)
Job Description
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
+ **What you will do:**
+ Be a specialist in SMB, Mid Market Account Profiling, lead generation and sales prospecting to generate sales qualified leads and opportunities from assigned list of accounts focused on customer segment and geographic territory through high volume cold calling and other viable channels
+ Conduct lead conversion/ lead lost engagement to capture feedback on buy/ did not buy decisions
+ Call, qualify, and convert sales qualified leads from market penetration campaigns/ lists within SLA.
+ Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.
+ Build relationships and communicate with IT and or Management level within the accounts provided.
+ Generate hot/warm/cold leads and hand over to sales team
+ Own a leads call plan list of accounts in CRM/Excel to qualify. Aggressively review call plan and call/other activities in uncovering leads opportunity.
+ Responsible for leads management in accordance with call centre business process excellence. Generate sufficient SQL to Opportunity for sales closure and profile account list.
+ Maintain awareness of product conditions and current offering updates and promotions, and keep up-to-date on knowledge of the PC Print portfolio.
+ Liase with sales & manage effective hand over, follow up to ensure timely closure of opportunities in the CRM **What you will need**
+ Excellent English and local language business communication/written skills. (depending on the market)
+ Minimum academic qualification: Diploma/Degree or equivalent work experience.
+ 0.5 to 2 years in telemarketing experience in technology sector, preferably in IT Lead Generation.
+ Results-driven, strong willpower, passion to learn, intellectual horsepower, dealing with ambiguity, command skills, integrity, and trust.
+ Good understanding of basic IT, Print, PC & related Services Portfolio; customer buying cycle, and BANT.
+ Proven record of accomplishment within a telemarketing team in the assigned market.
+ Must have previously used a CRM Sales module (e.g., SFDC).
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Lead Generation Representative (MY/SG)
Job Description
The Lead Generation Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
+ **What you will do:**
+ Be a specialist in SMB, Mid Market Account Profiling, lead generation and sales prospecting to generate sales qualified leads and opportunities from assigned list of accounts focused on customer segment and geographic territory through high volume cold calling and other viable channels
+ Conduct lead conversion/ lead lost engagement to capture feedback on buy/ did not buy decisions
+ Call, qualify, and convert sales qualified leads from market penetration campaigns/ lists within SLA.
+ Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.
+ Build relationships and communicate with IT and or Management level within the accounts provided.
+ Generate hot/warm/cold leads and hand over to sales team
+ Own a leads call plan list of accounts in CRM/Excel to qualify. Aggressively review call plan and call/other activities in uncovering leads opportunity.
+ Responsible for leads management in accordance with call centre business process excellence. Generate sufficient SQL to Opportunity for sales closure and profile account list.
+ Maintain awareness of product conditions and current offering updates and promotions, and keep up-to-date on knowledge of the PC Print portfolio.
+ Liase with sales & manage effective hand over, follow up to ensure timely closure of opportunities in the CRM **What you will need**
+ Excellent English and local language business communication/written skills. (depending on the market)
+ Minimum academic qualification: Diploma/Degree or equivalent work experience.
+ 0.5 to 2 years in telemarketing experience in technology sector, preferably in IT Lead Generation.
+ Results-driven, strong willpower, passion to learn, intellectual horsepower, dealing with ambiguity, command skills, integrity, and trust.
+ Good understanding of basic IT, Print, PC & related Services Portfolio; customer buying cycle, and BANT.
+ Proven record of accomplishment within a telemarketing team in the assigned market.
+ Must have previously used a CRM Sales module (e.g., SFDC).
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Lead Generation Representative (Indonesian speaker)
Job Description
The Lead Generation Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
+ **What you will do:**
+ Be a specialist in SMB, Mid Market Account Profiling, lead generation and sales prospecting to generate sales qualified leads and opportunities from assigned list of accounts focused on customer segment and geographic territory through high volume cold calling and other viable channels
+ Conduct lead conversion/ lead lost engagement to capture feedback on buy/ did not buy decisions
+ Call, qualify, and convert sales qualified leads from market penetration campaigns/ lists within SLA.
+ Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.
+ Build relationships and communicate with IT and or Management level within the accounts provided.
+ Generate hot/warm/cold leads and hand over to sales team
+ Own a leads call plan list of accounts in CRM/Excel to qualify. Aggressively review call plan and call/other activities in uncovering leads opportunity.
+ Responsible for leads management in accordance with call centre business process excellence. Generate sufficient SQL to Opportunity for sales closure and profile account list.
+ Maintain awareness of product conditions and current offering updates and promotions, and keep up-to-date on knowledge of the PC Print portfolio.
+ Liase with sales & manage effective hand over, follow up to ensure timely closure of opportunities in the CRM **What you will need**
+ Excellent English and local language business communication/written skills. (depending on the market)
+ Minimum academic qualification: Diploma/Degree or equivalent work experience.
+ 0.5 to 2 years in telemarketing experience in technology sector, preferably in IT Lead Generation.
+ Results-driven, strong willpower, passion to learn, intellectual horsepower, dealing with ambiguity, command skills, integrity, and trust.
+ Good understanding of basic IT, Print, PC & related Services Portfolio; customer buying cycle, and BANT.
+ Proven record of accomplishment within a telemarketing team in the assigned market.
+ Must have previously used a CRM Sales module (e.g., SFDC).
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Location
KUALA LUMPUR GENERAL OFFICE
Job Description
Do you want to be in the driver's seat, selling our leading global brands? Are you intrigued by the idea of building long-term business relationships with our customers? Would you like to develop and negotiate plans which provide mutual benefit for our shoppers, our customers, and our Company? We want people who can bring their best selves to work every single day as a part of our best-in-class sales organization!
As a Sales Intern, you'll need to be highly motivated, results-oriented, and comfortable in drawing insights from data. For all the work we put into creating the world's leading consumer products, it means nothing if we can't sell them to our customers. You can help us there!
During this internship, your mission will be to improve turnover and sell fundamentals by suggesting strategic choices across budget, assortment, merchandising and promotion. You will be externally focused, emphasizing efforts on national key customers and retailers. You'll get an understanding of the customers and shopper's needs. Your contributions to negotiations on prices, assortment, merchandising and promotions will be essential to our success. You'll have to collaborate with the whole customer team to prepare business plans and external negotiations.
What we offer:
+ Ownership from Day 1 - projects that provide meaningful contributions to the growth of our brands.
+ Coaching and Development opportunities - we ensure your learning is supported by a dedicated training program, providing you many opportunities to advance your strategic selling skills.
+ Dynamic work environment - you will work with dynamic selling teams and work closely with colleagues across multiple functions: Brand Management, Supply Network Operations, and Finance.
We love talented people; you will have the opportunity to become a full-time employee following successful completion of your Internship, if there is a role available.
Job Qualifications
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do a full-time internship in Klang Valley for 3 months/12 weeks
+ You are preferably in a Business/Marketing-related field of study, but this role is open to all fields
+ Effective Leadership skills
+ Strategic and analytical thinking/problem-solving abilities
+ Excellent interpersonal skills (both written and verbal)
+ Ability to set specific goals and meet or exceed them
+ Ability to work effectively with others, while demonstrating integrity and high personal standards.
+ Proficient in Microsoft PowerPoint, Excel, Word and Power BI
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships