130 Lead Management jobs in Malaysia

Understand business function and analyse users requirements, make a clear scope of project and build consensus with users Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management Create project schedule, project activity list and control to keep the schedule and within budget Prepare SIT test schedule and develop test cases Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing The Successful Applicant The candidate must have at least 10 years of IT working experience in the following areas:- Relevant experience in a Financial Institution for Management Accounting and Profitability Reporting Financial applications (e.g. General Ledger, cost management, budget, forecast) in banking environment Good understanding of data from core banking and treasury products Data mapping and data sourcing from data warehouse experience Knowledge in SQL Knowledge of PL/SQL in Unix environment Knowledge of Oracle Hyperion Essbase Knowledge of Oracle OFSAA and OBIE What's on Offer

Competitive salary range of MYR 180,000 to MYR 216,000 annually. Attractive bonus package and additional benefits. Opportunities for career progression within a large organization in the financial services sector. A professional and supportive work environment. Exposure to innovative analytics projects within the financial services industry.

If you are ready to take the next step in your career, apply now to join this exciting opportunity! ContactJ-Shan LokeQuote job refJN-082025-6808938Phone number60123262534 #J-18808-Ljbffr

About the opportunity

We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the Lead, Account Management to be based in Johor. This person will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience.

Responsibilities:

• Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reports, and provide guidance and training to achieve them.
• Lead the team to ensure ad-revenue targets are met month on month.
• Lead and motivate the team to deliver on business goals. He/she is accountable for meeting these goals.
• Work with the team to build business reviews and share them with partner teams, peers, and management regularly.
• Proactively gather, analyze, and share data with management to influence business decisions.
• Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
• Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.

What you need to be successful

• At least 4-5 years of experience and a passion for managing teams and sales.
• Proven B2B sales experience would be an advantage, preferably within F&B, media, advertising, FMCG, and e-commerce sectors.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Knowledge of Salesforce is a plus.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the Lead, Account Management to be based in Johor. This person will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience.

Responsibilities:

These tasks include, but are not limited to:

• Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reporters and provide guidance and training for them to achieve it.
• Lead the team to ensure ad-revenue targets are met month on month
• Lead and motivate the team to deliver on meeting business goals. He/she is accountable to meet business goals for their team.
• Work with the team to build business reviews and share them with partner teams, peers, management on a regular basis
• Proactively gather, analyse, and share data with management to influence business decisions
• Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
• Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
  
  

Qualifications

• At least 4-5 years of experience and a passion for managing teams and sales
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Knowledge in Salesforce is a plus
  
  

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
  
  

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at foodpanda by 2x

Sign in to set job alerts for “Account Management Specialist” roles. Account Manager, Brands and Omnichannel, Large Customer Sales

Johor Baharu, Johore, Malaysia MYR2,500.00-MYR3,000.00 5 days ago

Expression of Interest - SEA Account Management (Sales)-R-224601

Johor Baharu, Johore, Malaysia MYR2,500.00-MYR3,000.00 5 days ago

Key Account Executive - Traditional Trade Senior Account Executive - APAC (Remote)

Nusa Jaya, Johore, Malaysia MYR3,500.00-MYR5,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the Lead, Account Management to be based in Kedah. This person will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience.

Responsibilities:

These tasks include, but are not limited to:

• Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reporters and provide guidance and training for them to achieve it.
• Lead the team to ensure ad-revenue targets are met month on month
• Lead and motivate the team to deliver on meeting business goals. He/she is accountable to meet business goals for their team.
• Work with the team to build business reviews and share them with partner teams, peers, management on a regular basis
• Proactively gather, analyse, and share data with management to influence business decisions
• Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
• Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
  
  

Qualifications

• At least 4-5 years of experience and a passion for managing teams and sales
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Knowledge in Salesforce is a plus
  
  

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
  
  

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. #J-18808-Ljbffr

About the opportunity We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the

Lead, Account Management

to be based in Johor. This person will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience. Responsibilities: Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reports, and provide guidance and training to achieve them. Lead the team to ensure ad-revenue targets are met month on month. Lead and motivate the team to deliver on business goals. He/she is accountable for meeting these goals. Work with the team to build business reviews and share them with partner teams, peers, and management regularly. Proactively gather, analyze, and share data with management to influence business decisions. Ensure removal of any roadblocks that hinder goal achievement with minimal supervision. Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.

What you need to be successful At least 4-5 years of experience and a passion for managing teams and sales. Proven B2B sales experience would be an advantage, preferably within F&B, media, advertising, FMCG, and e-commerce sectors. Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Adaptability and strong problem-solving skills. Knowledge of Salesforce is a plus.

Who we are foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you What We Offer A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast-growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities! foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the

Lead, Account Management

to be based in Johor. This person will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience.

Responsibilities:

These tasks include, but are not limited to:

Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reporters and provide guidance and training for them to achieve it. Lead the team to ensure ad-revenue targets are met month on month Lead and motivate the team to deliver on meeting business goals. He/she is accountable to meet business goals for their team. Work with the team to build business reviews and share them with partner teams, peers, management on a regular basis Proactively gather, analyse, and share data with management to influence business decisions Ensure removal of any roadblocks that hinder goal achievement with minimal supervision Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.

Qualifications

At least 4-5 years of experience and a passion for managing teams and sales Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Adaptability and strong problem-solving skills. Knowledge in Salesforce is a plus

Additional Information

What We Offer

A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at foodpanda by 2x Sign in to set job alerts for “Account Management Specialist” roles.

Account Manager, Brands and Omnichannel, Large Customer Sales

Johor Baharu, Johore, Malaysia MYR2,500.00-MYR3,000.00 5 days ago Expression of Interest - SEA Account Management (Sales)-R-224601

Johor Baharu, Johore, Malaysia MYR2,500.00-MYR3,000.00 5 days ago Key Account Executive - Traditional Trade

Senior Account Executive - APAC (Remote)

Nusa Jaya, Johore, Malaysia MYR3,500.00-MYR5,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loadedTeam Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago job requisition id R-621646

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Position Overview

The purpose of this position is to manage the PLM Configuration Controllers team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations.

Key Responsibilities:

• Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

• Build a high-performing team by providing training, coaching, and professional development support.

• Promote a collaborative, responsive, and customer-focused team culture.

• Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

• Handle escalations and support resolution of complex issues with internal and external stakeholders.

• Participate in workforce planning, performance management, and employee engagement activities.

• Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

• Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

• Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

• Contribute feedback to support business process optimization and future system roadmap planning.

• Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

• Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

• Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

• Ensure accurate integration of product data into ERP systems in line with approved procedures.

• Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

• Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements:

Minimum Qualifications

• Bachelor’s Degree in Engineering, Business, Information Systems, or a related field.

• At least 5 years of experience in customer service, business support, manufacturing, logistics, shared services.

• Minimum 2 years in a supervisory or leadership role with proven experience managing teams/ complex projects or equivalent proven experience managing people or projects and delivering results through others.

• Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

• High attention to detail and analytical skills for data validation and compliance checks.

• Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

• Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications

• Experience in global or regulated industries (e.g., medical devices, aerospace).

• Familiarity with Planisware and ERP integration processes.

• Proven ability to collaborate across cultures, time zones, and cross-functional teams.

• Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information

• Flexibility: Late or early work hours may be required to support international users, particularly in Europe.

• Visibility: This is a high-impact role with exposure to multiple departments and functions across the business.

• Career Development: Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Similar Jobs (1) Team Lead – Project Support locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loadedTeam Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id R-621646

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Position Overview

The purpose of this position is to manage the PLM Configuration Controllers team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations.

Key Responsibilities:

• Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

• Build a high-performing team by providing training, coaching, and professional development support.

• Promote a collaborative, responsive, and customer-focused team culture.

• Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

• Handle escalations and support resolution of complex issues with internal and external stakeholders.

• Participate in workforce planning, performance management, and employee engagement activities.

• Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

• Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

• Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

• Contribute feedback to support business process optimization and future system roadmap planning.

• Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

• Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

• Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

• Ensure accurate integration of product data into ERP systems in line with approved procedures.

• Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

• Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements:

Minimum Qualifications

• Bachelor’s Degree in Engineering, Business, Information Systems, or a related field.

• At least 5 years of experience in customer service, business support, manufacturing, logistics, shared services.

• Minimum 2 years in a supervisory or leadership role with proven experience managing teams/ complex projects or equivalent proven experience managing people or projects and delivering results through others.

• Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

• High attention to detail and analytical skills for data validation and compliance checks.

• Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

• Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications

• Experience in global or regulated industries (e.g., medical devices, aerospace).

• Familiarity with Planisware and ERP integration processes.

• Proven ability to collaborate across cultures, time zones, and cross-functional teams.

• Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information

• Flexibility: Late or early work hours may be required to support international users, particularly in Europe.

• Visibility: This is a high-impact role with exposure to multiple departments and functions across the business.

• Career Development: Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loaded Team Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago job requisition id R-621646 Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Position Overview The purpose of this position is to manage the

PLM Configuration Controllers

team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations. Key Responsibilities: Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

Build a high-performing team by providing training, coaching, and professional development support.

Promote a collaborative, responsive, and customer-focused team culture.

Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

Handle escalations and support resolution of complex issues with internal and external stakeholders.

Participate in workforce planning, performance management, and employee engagement activities.

Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

Contribute feedback to support business process optimization and future system roadmap planning.

Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

Ensure accurate integration of product data into ERP systems in line with approved procedures.

Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements: Minimum Qualifications Bachelor’s Degree

in Engineering, Business, Information Systems, or a related field.

At least 5 years of experience

in customer service, business support, manufacturing, logistics, shared services.

Minimum 2 years

in a supervisory or leadership role with proven experience managing teams/ complex projects

or equivalent

proven experience managing people or projects and delivering results through others.

Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

High attention to detail and analytical skills for data validation and compliance checks.

Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications Experience in global or regulated industries (e.g., medical devices, aerospace).

Familiarity with Planisware and ERP integration processes.

Proven ability to collaborate across cultures, time zones, and cross-functional teams.

Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information Flexibility:

Late or early work hours may be required to support international users, particularly in Europe.

Visibility:

This is a high-impact role with exposure to multiple departments and functions across the business.

Career Development:

Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers Similar Jobs (1)

Team Lead – Project Support locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr