809 Customer Acquisition jobs in Malaysia

4 days ago Be among the first 25 applicants

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
  
  

Apply Now

Job Title

Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
  
  

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type:

Full time

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Apply NowSeniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Management
• Industries Outsourcing and Offshoring Consulting

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Get notified about new Acquisition Associate jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Job Title:
Associate, Customer Acquisition
Job Description
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
- Quarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating success
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies
- Obsess over customers and prospects to deliver a world-class customer engagement experience
- Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft's technologies
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
- Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
- Collect feedback from customers and articulate it back to the business: "Voice of customer"
- Ad hoc tasks given
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

4 days ago Be among the first 25 applicants Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager

Apply Now

Job Title

Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Sales and Management Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Webhelp Enterprise by 2x Get notified about new Acquisition Associate jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Business Development & Investment Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Digital Content & Community Investment Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Talent Acquisition Associate (Calling All Fresh Grads)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Title: Associate, Customer Acquisition Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. • Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship • Quarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating success • Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies • Obsess over customers and prospects to deliver a world-class customer engagement experience • Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers • Position competitive offerings and solutions in the context of customer needs and experiences • Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies • Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline) • Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum 60-90 activities/day • Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers • Collect feedback from customers and articulate it back to the business: “Voice of customer” • Ad hoc tasks given Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Customer Acquisition & Engagement (SEA)

Customer Acquisition & Engagement (CA&E) is part of Mastercard's suite of capabilities and is responsible for driving new customer acquisition, deepening customer relationships, and increasing engagement. This role focuses on managing CA&E programs with strategic accounts in Southeast Asia (SEA), executing account plans, driving program success, reviewing KPIs, managing operations, and overseeing new program implementation.

The role reports to the Director (SEA), Reward Product, Program, and Commercialization (CA&E), and involves collaboration with stakeholders across the APAC region, including product, legal, customer service, operations, and sales teams. The ideal candidate should have strong project management skills, a business analyst mindset, and the ability to work independently while identifying opportunities to increase CAE asset penetration per client.

The individual will also support the commercialization of global and regional CAE products by localizing them based on market insights and regulatory considerations.

Responsibilities

• Serve as the primary client contact, managing program performance, ensuring growth, and resolving operational issues.
• Engage clients regularly, sharing KPI reports and recommendations, and exploring opportunities for upselling or cross-selling.
• Review and assess feasibility of program enhancements or change requests in collaboration with cross-functional teams.
• Coordinate with sales specialists and solution engineers to document program requirements.
• Work with customer service, operations, and billing teams to oversee operational activities.
• Act as the main liaison for clients, coordinating with internal teams on requests and new program implementations.
• Support the team in achieving financial and revenue targets for SEA.
• Provide feedback to regional product teams and external partners for product improvements.
• Assist in building product roadmaps, commercialization strategies, and integration efforts.
• Gather market intelligence on industry trends and competitive dynamics.

Qualifications

• Experience in project and program management, with the ability to handle multiple initiatives.
• Self-motivated, independent, and problem-solving mindset.
• Experience working in international matrix organizations with diverse stakeholders.
• Detail-oriented with influencing skills across operations, support, and implementation teams.
• Strong understanding of loyalty and customer engagement needs of financial institutions, merchants, and FinTechs.
• Payment industry experience and managing customer engagement programs are preferred.
• Proven collaboration and influence skills to achieve business objectives.
• Excellent communication, presentation, and written skills.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees are responsible for information security by:

• Following Mastercard’s security policies and practices.
• Ensuring confidentiality and integrity of accessed information.
• Reporting security violations or breaches.
• Completing mandatory security trainings as per guidelines.

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Customer Acquisition & Engagement (SEA)
Customer Acquisition & Engagement (CA&E) is part of Mastercard services suites of capability and responsible for driving new customer acquisition, deepening customer relationship and engagement. This delivers both revenue and differentiation for the Company. We do this by brining world-class cutting-edge technology, experience and expertise of running innovative programs across the world.
The role is responsible for managing CA&E programs with strategic accounts in Southeast Asia (SEA) division. The role will focus on executing account plans, driving program success, reviewing program KPIs, program operation management and overseeing new program implementation.
The role reports to Director (SEA), Reward Product, Program and Commercialization (CA&E) and requires working closely with multiple stakeholders across the APAC region, including regional product, implementation, legal, customer service, operations, and sales teams. The individual should have a blend of strong cross functional project skills and business analyst mindset to manage programs effectively. At the same time, identify opportunity to increase CAE assets penetration per client. This role demands strong client relationship skill, hands on execution mindset, and the ability to work independently
The individual will also support the strategic initiatives to commercialise global and regional CAE products by localizing them leveraging local market insight, landscape and assessing regulatory implications.
The Role
- Serve as the primary point of contact for clients and provide end to end support in managing existing programs performance ensuring growth and timely resolution of operational issues.
- Engage clients regularly sharing program success KPIs along with recommendation while working with team to explore opportunity to x-sell/upsell of addons to existing program.
- Review the program enhancement or change request and assess the feasibility of enhancement working in partnership with cross functional team
- Collaborate with sales specialists and solution engineers ensuring program requirement are very well documented in form of BRD/SD / CRs etc.
- Work closely with customer service, business operations, billing teams to manage and oversee program operational activities.
- Being the main liaison for clients, coordinating with internal stakeholders on various requests and overseeing implementation of new programs.
- Support team on delivering financial/revenue targets for SEA division.
- Provide timely feedback to the regional product team and external partner to improve existing and/or enhance new features relevant to SEA market.
- Provide support to broader teams to build future product enhancement roadmaps, product commercialization and cross-product integration.
- Gather market intelligence to stay informed about industry developments and competitive dynamics.
All About You:
- Project and program management experience and ability to prioritize and manage multiple activities/ initiatives in parallel.
- Self-starter, Independent, Problem solver and ability to drive strategy to execution with speed.
- Experience working in international matrix organizations, managing diverse stakeholders effectively.
- Attentive to details with an ability to influence operation, customer support and implementation team.
- Strong understanding of loyalty and customer engagement needs of FI's, merchants and FinTech's.
- Experience in payment industry, running customer engagement program is preferred.
- Proven ability to establish collaborative working relationships with internal and external partners and ability to influence and drive business objectives
- Excellent verbal, presentation, and written communication skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Title:
Specialist, Customer Acquisition (Thai Speaker)
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
+ Provide accurate weekly/ monthly/ quarterly sales forecast
+ Mastery of product knowledge and technical understanding of services to assess client requirements
+ Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
+ Manage external competitive pressures and handle objections to retain customers or win new customers
+ Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
+ Work with your team and management to provide a professional experience during all interactions with customers and prospects
+ Maintain the customer management system (CRM) to ensure all relevant data is captured
+ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
+ Work with a team and report directly to a Sales Manager
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Thai (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Manager, Customer Acquisition & Engagement (SEA) Customer Acquisition & Engagement (CA&E) is part of Mastercard's suite of capabilities and is responsible for driving new customer acquisition, deepening customer relationships, and increasing engagement. This role focuses on managing CA&E programs with strategic accounts in Southeast Asia (SEA), executing account plans, driving program success, reviewing KPIs, managing operations, and overseeing new program implementation. The role reports to the Director (SEA), Reward Product, Program, and Commercialization (CA&E), and involves collaboration with stakeholders across the APAC region, including product, legal, customer service, operations, and sales teams. The ideal candidate should have strong project management skills, a business analyst mindset, and the ability to work independently while identifying opportunities to increase CAE asset penetration per client. The individual will also support the commercialization of global and regional CAE products by localizing them based on market insights and regulatory considerations. Responsibilities Serve as the primary client contact, managing program performance, ensuring growth, and resolving operational issues. Engage clients regularly, sharing KPI reports and recommendations, and exploring opportunities for upselling or cross-selling. Review and assess feasibility of program enhancements or change requests in collaboration with cross-functional teams. Coordinate with sales specialists and solution engineers to document program requirements. Work with customer service, operations, and billing teams to oversee operational activities. Act as the main liaison for clients, coordinating with internal teams on requests and new program implementations. Support the team in achieving financial and revenue targets for SEA. Provide feedback to regional product teams and external partners for product improvements. Assist in building product roadmaps, commercialization strategies, and integration efforts. Gather market intelligence on industry trends and competitive dynamics. Qualifications Experience in project and program management, with the ability to handle multiple initiatives. Self-motivated, independent, and problem-solving mindset. Experience working in international matrix organizations with diverse stakeholders. Detail-oriented with influencing skills across operations, support, and implementation teams. Strong understanding of loyalty and customer engagement needs of financial institutions, merchants, and FinTechs. Payment industry experience and managing customer engagement programs are preferred. Proven collaboration and influence skills to achieve business objectives. Excellent communication, presentation, and written skills. Corporate Security Responsibility All activities involving Mastercard assets, information, and networks carry inherent risks. Employees are responsible for information security by: Following Mastercard’s security policies and practices. Ensuring confidentiality and integrity of accessed information. Reporting security violations or breaches. Completing mandatory security trainings as per guidelines.

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This job focuses on helping SHOPLINE grow by acquiring new customers and increasing sales. You will work with various clients and develop strategies to help their businesses succeed online.

SHOPLINE is Asia’s largest unified commerce solution provider, offering scalable solutions for merchants of all sizes. Our platform includes services such as Online Store Opening, O2O Solutions, Retail POS Systems, Advertising, Business Strategy Consulting, Marketing, and more, to support omnichannel retailing and cross-border commerce.

About This Role:

We seek passionate candidates to join us as Business Development Consultants. Your main responsibilities will include expanding our customer base and driving sales growth through new business opportunities. You will develop and implement strategic plans to meet SHOPLINE’s sales objectives.

Key Responsibilities:

• Identify and pursue new business opportunities to grow SHOPLINE’s customer base.
• Build and maintain relationships with key decision-makers and clients.
• Work with the Marketing team to develop sales strategies and campaigns.
• Analyze market trends and competitors to find growth opportunities.
• Present and propose solutions to potential clients.
• Negotiate contracts and close deals to meet sales targets.
• Maintain effective communication with clients during the sales process.
• Provide sales reports and forecasts to management.
• Attend industry events and conferences to stay informed and network.

Job Requirements:

• At least 1 year of experience in Sales, Business Development, or Partner Management in e-Commerce, SaaS, or Internet sectors. Fresh graduates are welcome.
• Success-oriented with accountability for achieving KPIs and targets.
• Strong business sense, self-motivated, results-driven.
• Ability to work in a fast-paced, multitasking environment.
• Proficient in English; conversational Mandarin/Chinese skills are a plus.
• Experience in e-Commerce and technology industries is advantageous.

Skills:

• Verbal and Technical Communication
• Relationship Building
• E-Commerce Knowledge
• Sales Strategy Development

Company Benefits:

• Company Laptop – Work from anywhere!
• Casual Attire – Every day is Friday!
• Free Snacks and Beverages – Enjoy our pantry.
• Flexible Work From Home options.

We prioritize employee wellness with comprehensive health, dental, and optical benefits. Founded in 2013, SHOPLINE aims to empower merchants to create their own online shops easily, with features supporting order and inventory management, payments, and more.

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