What Jobs are available for Language Vacancy in Malaysia?

**Role: Voice Support - Arabic Language**
**Location: KL, Malaysia**
**Overview:**
Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.
**Summary:**
The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of these obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.
**Core Competencies:**
· Excellent written, reading & spoken communications skills in **English &/ Required Language (Arabic is a must)** and understanding of local culture.
· The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
· Great interpersonal.
· Excellent attendance record.
· Excellent timekeeping.
· Possess the ability to work in a team environment as well as independently.
· Sense of ownership and pride in your performance and its impact on the team.
· Experience in data analysis and reports (not mandatory).
· Have extensive exposure to customer service (not mandatory).
· Set a healthy environment in the team and positive mind frame in the individual.
· Ability to work in a fast-paced, constantly evolving environment.
· Proven track record of exceptional performance and high productivity.
· Quick learning and understanding complex processes.
**Roles & Responsibilities:**
· Listing Review (Verify and review information as per policy and guidelines).
· Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
· Basic Listing Review.
· Listing verification. Identify spam trends and escalate to relevant teams.
· Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
· Gather information via outbound calls to businesses.
· Work collaboratively with the Team Leads
**Other requirements:**
· Candidate should be comfortable to work in normal working hours and work overtime.
· Ability to work with a high degree of accuracy (great attention to detail / content review).
· Ability to work in a fast-paced environment with minimal supervision.
· Customer service orientation and ability to work in a team.
· Strong keyboard and analytical skills.
· Ability to perform in adverse situations.
**About Cognizant** **:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant .
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Role: Process Executive/Content Reviewer (Japanese language)**
**Location: KL, Malaysia**
**Overview:**
Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the client Policy accordingly.
Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.
**Summary:**
The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.
**Core Competencies:**
● Excellent written, reading & spoken communications skills in **English &/ Required Language (Japanese is a must)** and understanding of local culture.
● The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
● Great interpersonal.
● Excellent attendance record.
● Excellent timekeeping.
● Possess the ability to work in a team environment as well as independently.
● Sense of ownership and pride in your performance and its impact on the team.
● Experience in data analysis and reports (not mandatory).
● Have extensive exposure to customer service (not mandatory).
● Set a healthy environment in the team and positive mind frame in the individual.
● Ability to work in a fast-paced, constantly evolving environment.
● Proven track record of exceptional performance and high productivity.
● Quick learning and understanding complex processes.
**Roles & Responsibilities:**
● Listing Review (Verify and review information as per policy and guidelines).
● Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
● Basic Listing Review.
● Listing verification. Identify spam trends and escalate to relevant teams.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Gather information via outbound calls to businesses.
● Work collaboratively with the Team Leads
**Other requirements:**
● Candidate should be **comfortable to work in normal working hours** and work overtime.
● Ability to work with a high degree of accuracy (great attention to detail / content review).
● Ability to work in a fast-paced environment with minimal supervision.
● Customer service orientation and ability to work in a team.
● Strong keyboard and analytical skills.
● Ability to perform in adverse situations.
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Role: Process Executive (** **Content Reviewer** **- Korean language)**
**Location: KL, Malaysia**
**Overview:**
Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.
**Summary:**
The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.
**Core Competencies:**
● Excellent written, reading & spoken communications skills in **English &/ Required Language (Korean is a must)** and additional Cantonese will be preferable and understanding of local culture.
● The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
● Great interpersonal.
● Excellent attendance record.
● Excellent timekeeping.
● Possess the ability to work in a team environment as well as independently.
● Sense of ownership and pride in your performance and its impact on the team.
● Experience in data analysis and reports (not mandatory).
● Have extensive exposure to customer service (not mandatory).
● Set a healthy environment in the team and positive mind frame in the individual.
● Ability to work in a fast-paced, constantly evolving environment.
● Proven track record of exceptional performance and high productivity.
● Quick learning and understanding complex processes.
**Roles & Responsibilities:**
● Listing Review (Verify and review information as per policy and guidelines).
● Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
● Basic Listing Review.
● Listing verification. Identify spam trends and escalate to relevant teams.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Gather information via outbound calls to businesses.
● Work collaboratively with the Team Leads
**Other requirements:**
● Candidate should be **comfortable to work in normal working hours** and work overtime.
● Ability to work with a high degree of accuracy (great attention to detail / content review).
● Ability to work in a fast-paced environment with minimal supervision.
● Customer service orientation and ability to work in a team.
● Strong keyboard and analytical skills.
● Ability to perform in adverse situations.
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Title:
UX writer | Back Fill | 1 HC | Backfill | Language - English
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Cyberjaya
Language Requirements:
English
Time Type:
Full time
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
To provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).
To provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).
You will be :
+ Main tasks include, but are not limited to 1st Level Support: Supports Standard Software (e.g. Windows 11, Apple OS, Adobe Products, etc.) and Non-Standard Software, Supports Applications. Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications & specific business applications. Supports Standard and Non-Standard Hardware & infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers) Supports Hardware Service Requests
+ Provides first-level assistance for requesting hardware locally. Supports Software & Other Service Requests. Provides first-level assistance for requesting software locally. Advises end users on software packages that best fit their needs (free versions vs premium versions etc.). Handles IT Incidents & Requests Received via Multiple Communication Channels (e.g. phone, email, chat, self- service portal). This includes troubleshooting, prioritizing issues, managing access rights etc.
+ Coordinates the End-to-End Ticket Lifecycle, Manages the lifecycle of tickets: Opens & closes service requests & incidents in the ticketing tool. Manages the classification, assignment, tracking, & completion of requests, informing end users where applicable, Escalates Incidents/Requests. Dispatches incidents/service requests to level 2 support. Escalates incidents/service requests to level 2 support if IT SDO cannot solve the problem
+ Knowledge Management : Contributes to Building Knowledge. The agent contributes content by writing & reviewing articles, posting messages in communities, etc.Contributes to Building Knowledge for End Users. In cooperation with Adoption Services, creates & maintains end user instructions, document
+ Outputs & Deliverables : Ensures that excellent end-user experience is achieved through the combination of soft skills and customer-centric mindset, Invests in Self-Learning, Keeps up-to-date with new services, Invests in technical expertise for specific areas according to the business need (e.g. the Google suite, document management tools, conferencing tools, etc.). Guides End Users on Self-Service. Encourages end users to be more autonomous, by guiding them to solutions, sharing guides & showing Service Portal capabilities, etc.Instructs end users on how to best use Roche tools & servicesAdditional Roles/Opportunities - Auxiliary responsibilities relevant for this Job - Additional roles: with alignment and approval of Team Leader.
+ Once an additional role/activity is taken, the requirements and scope will be provided by the project/focus area/team lead (active participation is expected and reviewed). Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly.
Who you are
+ We are seeking an individual with 0-1 years of broad-ranging experience in a call center-, help desk- or IT desk-side support -environment
+ You bring the following qualifications: University Bachelor's degree
+ Desirable : ITIL Foundation Course
+ Strong communication skills in English, Mandarin & Vietnamese (written and spoken) are essential. Additional languages is necessary for Mandarin Chinese (supporting China, Taiwan, Hong Kong and Vietnam)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**