1,028 Language Support jobs in Malaysia
QUALITY ANALYST (Japanese Language Support)
Posted 11 days ago
Job Viewed
Job Description
4 days ago Be among the first 25 applicants
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Job Title (Japanese Language) Quality Analyst
Job Type Permanent
Job Requirements
- Bachelor Degree in Computer Science or equivalent
- 3+ years working experience in Service Desk environment;
- Have received award for call handling or agent award or team award is desirable but not essential;
- A technical qualification is required
- Ability to speak and write well in English
- Experience in conducting call/ticket monitoring preferred
Responsibilities
- Be accountable and ensure targeted calls/tickets per agent are monitored on a monthly level, as well as to coach the agents based on the findings.
- Document the scorings for all agents into the score sheet and ensure scores entered are based on the element definition handbook.
- Prepare the monthly management report on call/ticket quality for overall service desk with a trending analysis.
- Chair the monthly meeting with Team Leads and Operations Manager on the call/ticket quality performance for each account together with trending and improvement plans.
- To conduct call/ticket quality element training for new hires of Global Service Desk.
- Identify area of improvement and implement service improvement program to constantly improve the service quality of Global Service Desk
- To maintain and to practice efficient housekeeping on Quality Units Knowledge Base.
- Maintain good liaison with other delivery groups and teams;
- To participate and execute internal audits as per QMR/ISMR guidance.
- Maintain an effective understanding of the customers’ business, business requirements, and IT needs.
- To execute customer satisfaction surveys as per the process
- Execute CAR/PAR if any agents failed their call/ticket quality target.
- Execute WASP audits and ensure the document management process is being adhered.
- To conduct training pertaining to call/ticket quality and ISO awareness to agents as required.
- To be involved in new process implementation in order to understand the changing circumstances of Global Service Desk and ensure during audits this has been looked upon.
Lead and motivate the agents in regards to quality outputs
- Provide advice to the agents based on the findings of call/ticket quality;
- Ensure effective communication across teams utilizing appropriate material;
- Coach, develop and motivate agents for quality deliverables in regards to calls/tickets handled;
- Perform call shadowing and additional coaching during the take on of new/ incremental business;
- Plan and schedule training as and when required;
- Provide on-the-job training on call/ticket quality and coaching to a team where this is appropriate and needed;
Drive the business
- Assist project manager(s) for specific projects where scope is appropriate and relevant;
- Conduct regular meetings with Team Leaders and Managers to monitor and review call/ticket quality performance and to ensure teams within the group are working well across one another ensuring the Head of Operations Manager is kept informed as necessary;
- Produce regular monthly reports in predefined format to the Head of Operations and Operations Manager
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
Seniority level- Seniority level Not Applicable
- Employment type Full-time
- Job function Quality Assurance
- Industries Computer and Network Security and IT Services and IT Consulting
Referrals increase your chances of interviewing at Atos by 2x
Get notified about new Quality Analyst jobs in Cyberjaya, Selangor, Malaysia .
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Assistant Manager, Platform Quality & ExperienceKota Damansara, Selangor, Malaysia 1 day ago
Federal Territory of Kuala Lumpur, Malaysia 5 days ago
ENGINEER / EXECUTIVE - QUALITY ASSURANCE, PSI Senior User Fraud Quality Analyst (ShopeePay)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Process and Reporting Excellence ManagerKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago
Financial Reporting - Quality & Compliance (Senior Analyst)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Financial Reporting - Quality & Compliance (Senior Analyst)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago
Senior Analyst , Business Analyst (Testing)Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Business Analyst, Regional Cards Platform Project, Group Cards, CFSFederal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Senior Analyst, Business Process Management (Audit/Finance) Senior Associate, Risk Business Analyst | TNG DigitalWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
DevOps Analyst (Business Analyst & Testing)Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Financial Reporting - Quality & Compliance (Senior Analyst)Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Federal Territory of Kuala Lumpur, Malaysia 4 days ago
TikTok LIVE - Global Customer Service Quality Analyst, Chinese SpeakingKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Nilai, Negri Sembilan, Malaysia 3 days ago
Federal Territory of Kuala Lumpur, Malaysia 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrExecutive Customer Service - (English Language Support)
Posted 17 days ago
Job Viewed
Job Description
SHARE
Job Description The Responsibilities of the Role:
- Must be proficient in written and spoken in English.
- Render the following service for Enquiry calls:
- Member particular update e.g. address, phone.
- Phone-in redemption.
- Lost/stolen and faulty card request.
- Unsubscribe promotional email / SMS.
- Point adjustment and swap card handling.
- Change/cancel/recovery of partner point transfer.
- Enquiries relate to Member account, program and promotion.
- Loyalty Program related enquiries and support.
- Handle member queries on redemption status, non- received or lost voucher.
- Handle "Form Recovery" e.g. incomplete information.
- Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
- Handle any other miscellaneous requests from card members and service station dealers.
Skill Requirements:
- Minimum SPM/STPM with prior working experience.
- Diploma holder or higher education qualification is preferred.
- Display excellent communication, problem solving and people skills.
- Possess initiative, ability to work independently and within a team.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
The Package :
- Attractive Salary (RM2,500).
- Performance Related Allowance per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Lodging Partner Associate, Japanese Language Support
Posted 11 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Japanese Language Support
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will:
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications:
Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-LjbffrLodging Partner Associate, Vietnamese Language Support
Posted 11 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Vietnamese Language Support
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will:
Assist partners on our product and services promptly via multiple channels (phone, chat and email)
Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
Document and classify interactions and issues accurately in the appropriate systems
Report on emerging and recurring issues promptly
Adhere to internal processes and policies when interacting with partners
Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
Educate lodging partners on the self-service features available
Build firm knowledge on product, processes, and policies
Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Experience and qualifications:
Diploma, University Degree; or equivalent working experience
Have at least a year of experience in white-glove customer support
Proficient in written and spoken English and Vietnamese is a must
Strong intellectual curiosity and comfortable navigating ambiguity
Work proactively with manager to meet targets and goals
Able to work shifts that span weekends and public holidays
Fluency with internet, computer usage, Microsoft Office products and web-based application skills
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
Excellent time-management and prioritization skills.
Listens to others’ perspectives and clarifies meaning before responding
Keen eye for detail and high level of accuracy
Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-LjbffrLodging Partner Associate, Japanese Language Support
Posted 17 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Japanese Language Support
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will:
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications:
Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-LjbffrExecutive Technical Support - (Vietnamese and English Language Support)
Posted 17 days ago
Job Viewed
Job Description
SHARE
Job Description The Position:
- As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
The Responsibilities of the Role:
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
- Good communication skills in Vietnamese and English language to read, write and speak.
- Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,000 - RM 4,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
- SCICOM POLICIES
Executive Technical Support (Thai and English Language Support)
Posted 17 days ago
Job Viewed
Job Description
SHARE
Job Description The Responsibilities of the Role:
- As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
- English and Thai language – to Speak, Read, and Write.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,500 - RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Be The First To Know
About the latest Language support Jobs in Malaysia !
Executive Customer Service - (English, Mandarin & Cantonese Language Support)
Posted 11 days ago
Job Viewed
Job Description
SHARE
Job Description The Responsibilities of the Role:
- CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
- CR will render the following service for Enquiry calls:
- Member particular update e.g. address, phone.
- Phone-in redemption.
- Lost/stolen and faulty card request.
- Unsubscribe promotional email/SMS.
- Change/cancel/recovery of partner point transfer.
- Enquiries relate to Member account, program and promotion.
- Enquiries regarding ExxonMobil loyalty services.
- Loyalty Program related enquiries and support.
- Handle member queries on redemption status, non-received or lost voucher.
Skill Requirements:
- Minimum SPM/STPM with prior working experience.
- Diploma holder or higher education qualification is preferred.
- Display excellent communication, problem solving and people skills.
- Excellent command of spoken and written English and Mandarin.
- Cantonese is an added advantage.
- Possess initiative, ability to work independently and within a team.
- Possess initiative, able to work independently and in a team.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
The Package :
- Attractive Salary (RM3000).
- Language Allowance (RM850).
- Performance Related Allowance per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
Posted 11 days ago
Job Viewed
Job Description
SHARE
Job Description The Responsibilities of the Role:
- Successfully communicates with others to gather information and learn about their needs and expectations.
- Has demonstrated the ability to ask probing questions.
- Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
- Document and close the call according to the training program.
- Consult a Level 1.5 or other resource for additional help or ‘consult’.
- Escalate to a Level 2 or other resource per Buyer policy.
- Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
- Clearly sets Customer expectation regarding resolution and/or follow-up.
- Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
- Demonstrates good attendance and sees tasks through to completion.
- Willing to do detailed or routine work necessary to achieve results.
Skill Requirements:
- Experience, Education, and Certification:
- High school degree or equivalent (required).
- College degree (preferred).
- PC industry knowledge required.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- Minimum 3 years related hardware technical support experience.
- Successful candidates should have the following prerequisite qualifications:
- Previous experience working in similar technical support role with demonstrated sales capabilities.
- Experience supporting Customers in a Customer facing, applicable environment.
- Attractive Salary.
- Performance related bonus for confirmed staff.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
Posted today
Job Viewed
Job Description
SHARE
Job Description
The Responsibilities of the Role:
Successfully communicates with others to gather information and learn about their needs and expectations. Has demonstrated the ability to ask probing questions. Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following: Document and close the call according to the training program. Consult a Level 1.5 or other resource for additional help or ‘consult’. Escalate to a Level 2 or other resource per Buyer policy. Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue. Clearly sets Customer expectation regarding resolution and/or follow-up. Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved). Demonstrates good attendance and sees tasks through to completion. Willing to do detailed or routine work necessary to achieve results.
Skill Requirements:
Experience, Education, and Certification: High school degree or equivalent (required). College degree (preferred). PC industry knowledge required. Sales/service experience in retail, sales, service or other “helping” business (preferred). Minimum 3 years related hardware technical support experience. Successful candidates should have the following prerequisite qualifications: Previous experience working in similar technical support role with demonstrated sales capabilities. Experience supporting Customers in a Customer facing, applicable environment. Attractive Salary. Performance related bonus for confirmed staff.
Experience Required :
Associate
Location :
Kuala Lumpur, WP, Malaysia.
Employment Type :
Full Time.
#J-18808-Ljbffr