5,688 Language Support jobs in Malaysia
Effective Communication Skills Coach
Posted today
Job Viewed
Job Description
Role Overview:
We are seeking a dynamic Freelance Effective Communication Skills Coach to design and conduct interactive workshops focused on enhancing verbal, non-verbal, and interpersonal communication. Your role will help participants improve their confidence, clarity, and ability to connect in both personal and professional settings.
Key Responsibilities:
Plan and deliver engaging communication skills workshops tailored to seniors and adults.
Use practical exercises, role-plays, and real-life scenarios to build confidence and clarity.
Provide constructive feedback and strategies for improvement.
Encourage participation and create a supportive, interactive learning environment.
Work closely with the Centre to align sessions with member needs.
Requirements:
Proven experience as a Communication Skills Coach, Trainer, or similar role.
Strong public speaking and facilitation skills.
Ability to adapt teaching style to different age groups and learning levels.
Patient, empathetic, and motivational personality.
Availability for freelance sessions on weekends or weekdays (flexible scheduling).
What We Offer:
Freelance-based engagement with competitive hourly rates.
Opportunity to make a positive impact in the community.
Supportive environment with access to Centre facilities in Sri Hartamas.
Potential for ongoing workshops and long-term collaboration.
Job Type: Freelance
Pay: From RM80.00 per hour
Work Location: In person
Lodging Partner Associate, Japanese Language Support
Posted 11 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Japanese Language Support
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will:
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications:
Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-LjbffrLodging Partner Associate, Japanese Language Support
Posted 27 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Japanese Language Support
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will:
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications:
Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-LjbffrLodging Partner Associate, Japanese Language Support
Posted 5 days ago
Job Viewed
Job Description
Introduction to the team Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will: In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time. Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications: Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the
Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs
. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr
Lodging Partner Associate, Japanese Language Support
Posted 5 days ago
Job Viewed
Job Description
Introduction to the team Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this role, you will: In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time. Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.
Experience and Qualifications: Proficiency in English and Japanese language skills
Diploma, University Degree; related field; or equivalent related professional experience
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the
Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs
. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr
Lodging Partner Associate - Chinese Language Support (Kuala Lumpur)
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Lodging Partner Associate - Chinese Language Support (Kuala Lumpur) role at Expedia Group
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Chinese Language Support Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
Introduction to the team The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner.
In This Role, You Will
- Assist partners on our product and services promptly via multiple channels (phone, chat and email, social media)
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Educate lodging partners on the self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Experience And Qualifications
- Diploma, University Degree; or equivalent working experience
- Have at least a year of experience in white-glove customer support
- Proficient in written and spoken English and Mandarin proficiency are a must
- Strong intellectual curiosity and comfortable navigating ambiguity
- Work proactively with manager to meet targets and goals
- Able to work shifts that span weekends and public holidays
- Fluency with internet, computer usage, Microsoft Office products and web-based application skills
- Ability to handle situations effectively; to set expectations and deliver information in a positive way.
- Excellent time-management and prioritization skills.
- Listens to others’ perspectives and clarifies meaning before responding
- Keen eye for detail and high level of accuracy
- Exercise good judgment in decision-making
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
#J-18808-LjbffrLodging Partner Associate - Chinese Language Support (Kuala Lumpur)
Posted 11 days ago
Job Viewed
Job Description
Overview
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Lodging Partner Associate, Chinese Language Support
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.
Introduction to the team
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner.
Responsibilities
- Assist partners on our product and services promptly via multiple channels (phone, chat and email, social media)
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Educate lodging partners on the self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Experience and Qualifications
- Diploma, University Degree; or equivalent working experience
- Have at least a year of experience in white-glove customer support
- Proficient in written and spoken English and Mandarin proficiency are a must
- Strong intellectual curiosity and comfortable navigating ambiguity
- Work proactively with manager to meet targets and goals
- Able to work shifts that span weekends and public holidays
- Fluency with internet, computer usage, Microsoft Office products and web-based application skills
- Ability to handle situations effectively; to set expectations and deliver information in a positive way
- Excellent time-management and prioritization skills
- Listens to others’ perspectives and clarifies meaning before responding
- Keen eye for detail and high level of accuracy
- Exercise good judgment in decision-making
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Lodging Partner Associate - Chinese Language Support (Kuala Lumpur)
Posted 1 day ago
Job Viewed
Job Description
Lodging Partner Associate - Chinese Language Support (Kuala Lumpur)
role at
Expedia Group Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Lodging Partner Associate, Chinese Language Support
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. Introduction to the team
The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel. In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner. In This Role, You Will Assist partners on our product and services promptly via multiple channels (phone, chat and email, social media) Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training Document and classify interactions and issues accurately in the appropriate systems Report on emerging and recurring issues promptly Adhere to internal processes and policies when interacting with partners Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform Educate lodging partners on the self-service features available Build firm knowledge on product, processes, and policies Review and identify root cause for all intensified cases to propose improvements to reduce recurrence Experience And Qualifications Diploma, University Degree; or equivalent working experience Have at least a year of experience in white-glove customer support Proficient in written and spoken English and Mandarin proficiency are a must Strong intellectual curiosity and comfortable navigating ambiguity Work proactively with manager to meet targets and goals Able to work shifts that span weekends and public holidays Fluency with internet, computer usage, Microsoft Office products and web-based application skills Ability to handle situations effectively; to set expectations and deliver information in a positive way. Excellent time-management and prioritization skills. Listens to others’ perspectives and clarifies meaning before responding Keen eye for detail and high level of accuracy Exercise good judgment in decision-making Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
#J-18808-Ljbffr
Lodging Partner Associate - Chinese Language Support (Kuala Lumpur)
Posted 5 days ago
Job Viewed
Job Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Lodging Partner Associate, Chinese Language Support Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. Introduction to the team The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel. In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner. Responsibilities Assist partners on our product and services promptly via multiple channels (phone, chat and email, social media) Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training Document and classify interactions and issues accurately in the appropriate systems Report on emerging and recurring issues promptly Adhere to internal processes and policies when interacting with partners Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform Educate lodging partners on the self-service features available Build firm knowledge on product, processes, and policies Review and identify root cause for all intensified cases to propose improvements to reduce recurrence Experience and Qualifications Diploma, University Degree; or equivalent working experience Have at least a year of experience in white-glove customer support Proficient in written and spoken English and Mandarin proficiency are a must Strong intellectual curiosity and comfortable navigating ambiguity Work proactively with manager to meet targets and goals Able to work shifts that span weekends and public holidays Fluency with internet, computer usage, Microsoft Office products and web-based application skills Ability to handle situations effectively; to set expectations and deliver information in a positive way Excellent time-management and prioritization skills Listens to others’ perspectives and clarifies meaning before responding Keen eye for detail and high level of accuracy Exercise good judgment in decision-making Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Employee Experience Operations IT Specialist (Mandarin and Vietnamese language Support)
Posted 2 days ago
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Employee Experience Operations IT Specialist (Mandarin and Vietnamese language Support) at Roche. This role focuses on providing a seamless and positive experience for customers who contact us via multiple channels. Responsibilities include opening and closing service requests and incidents, managing classification, assignment, tracking and completion of requests, and driving customer satisfaction through individual and departmental KPIs.
Responsibilities- 1st Level Support: Supports Standard Software (e.g., Windows 11, macOS, Adobe products) and Non-Standard Software, supports applications; provides first-level support for incidents concerning global applications (e.g., Google Suite, Microsoft Office, document management tools, conferencing tools, macOS applications, and specific business applications).
- Supports Standard and Non-Standard Hardware & infrastructure (e.g., laptops, desktops, tablets, mobile devices, monitors & printers); supports hardware service requests.
- Provides first-level assistance for requesting hardware/software locally; advises end users on software packages that fit their needs (free vs premium); handles IT incidents & requests via multiple channels (phone, email, chat, self-service portal); includes troubleshooting, prioritizing issues, managing access rights, etc.
- Coordinates the End-to-End Ticket Lifecycle: Opens/closes service requests and incidents; classification, assignment, tracking, completion; informs end users; escalates to 2nd line when needed.
- Knowledge Management: Contributes to building knowledge; writes/reviews articles; creates end-user instructions in cooperation with Adoption Services; maintains end-user documentation.
- Outputs & Deliverables: Ensures excellent end-user experience through soft skills and customer-centric mindset; commits to self-learning; stays up-to-date with new services; develops technical expertise relevant to the business; guides end users on self-service; promotes Roche tools and services; educates users on optimal use of Roche tools and service portal capabilities.
- Additional Roles/Opportunities: auxiliary responsibilities aligned with team lead; responsibilities to follow SHE guidelines and mandatory trainings.
- We are seeking an individual with 0-1 years of experience in a call center, help desk, or IT desk-side support environment.
- Qualifications: University Bachelor’s degree.
- Desirable: ITIL Foundation Course.
- Strong communication skills in English, Mandarin and Vietnamese (written and spoken) are essential. Additional languages are desirable for Mandarin Chinese support across China, Taiwan, Hong Kong and Vietnam.
A healthier future drives us to innovate. More than 100,000 employees worldwide are dedicated to advancing science, ensuring healthcare access today and for generations to come. Our work has impacted millions, and we empower each other to explore possibilities and deliver life-changing healthcare solutions with global impact.
Roche is an Equal Opportunity Employer.
Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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