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Apply now Refer a friend Job no: 527570
Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines
Categories: Information & Technology

About The Opportunity

The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA.

Platform Support

• Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA
• Resolve support service requests, change request and incidents within SLA (Service Level Agreement)
• Manage global case queues to ensure adequate support coverage and handling of support cases.
• Research, document, and resolve customer issues, using internal and external tools.
• Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required.
• Managing customer expectations and the customer experience to improve customer satisfaction.
• Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles.
• Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com
• Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge.
• Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team

Personal Development

• Maintain Salesforce product knowledge, as well as relevant third-party applications supported.
• Create and maintain personal salesforce trailhead and certification plans.
• Work with your leadership teams to develop brightness of future plans.

Job Requirements & Competencies:

• Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved
• Ability to see outside the square when overcoming problems
• Ability to analyse numerical data and all other sources of information
• Have a highly organised approach to work
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards
• Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data

Work Perks! - What’s in it for you:

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We’d love to hear from you if you have.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

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1 day ago Be among the first 25 applicants Deep understanding of Java-based application behavior, thread dumps, memory profiling, and code tracing. Analyze and optimize SQL queries, troubleshoot DB locks, connection pool issues, and stored procedures. Use structured approaches (5 Whys, Fishbone) for RCA and maintain consistent post-incident reporting. Experience with ELK Stack, Splunk, Prometheus, Grafana, or AppDynamics for tracing and alerting. Code hotfixes, basic patch packaging, branching strategy, PRs. Managing incidents, changes, and problems per SLA using tools like ServiceNow. Write effective handoffs, RCA documents, release notes, and technical SOPs. Job Description Resolve complex production issues related to Java, APIs, database interactions, memory leaks, timeouts, etc. Perform log analysis, trace root causes in Java/Spring Boot codebase, and provide emergency fixes. Collaborate with DevOps/SRE to enhance alerting, identify application bottlenecks, and monitor system KPIs. Investigate PL/SQL queries, stored procedures, and DB connection issues in Oracle/MySQL environments. Use tools like ELK, Splunk, or Prometheus/Grafana to track system behavior and exceptions. Validate production deployments, perform sanity checks, rollbacks if needed, and provide post-release support. Contribute to knowledge base, RCA documentation, runbooks, SOPs, and preventive action plans. Act as SME/escalation point for L2 support teams and guide junior engineers on best practices. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Join to apply for the AWS/Infrastructure Technical L3 Support role at Arcondis Group

Join to apply for the AWS/Infrastructure Technical L3 Support role at Arcondis Group

Get AI-powered advice on this job and more exclusive features.

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviours. We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it is our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusiveness, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

About the role

We are looking for a senior AWS-focused Technical Services Engineer (Level 3) to join our Managed Services team. In this key role, you will act as the final escalation point for complex AWS technical issues, while maintaining the performance, reliability, and security of mission-critical environments. You will manage full lifecycle operations - from system upgrades to patching, performance monitoring, and change documentation - across both production and non-production systems.

Responsibilities

• Troubleshoot and resolve complex technical issues across AWS-based infrastructures.
• Back up and restore EC2 instances and attached volumes.
• Patch and maintain operating systems and applications.
• Perform application upgrades, including new releases across environments.
• Change instance configurations (e.g. disk size, FSx file systems, compute resources)
• Administer IAM and Active Directory group-based access management.
• Monitor system and application performance via AWS CloudWatch and Splunk.
• Plan and execute system migrations and infrastructure changes.
• Lead and document change processes via ServiceNow (SNOW), including evidence of installs/patches.
• Ensure optimal performance and resource utilisation across environments.
• Collaborate with infrastructure, DevOps, and security teams on cross-functional issues and improvements.
• Provide technical guidance to Level 1 and 2 engineers.
• Drive continuous improvement initiatives and support disaster recovery planning.

Qualifications and Experience

• Deep expertise with AWS services (EC2, RDS, S3, IAM, FSx, VPC, CloudWatch, etc.)
• Proven experience in scripting, automation, and infrastructure as code (e.g. Terraform, Cloud Formation, AWS CLI)Strong understanding of IAM, Active Directory integrations, and role-based access controls.
• Experience with database management (PostgreSQL, SQL Server), including patching and upgrades.
• Familiarity with monitoring tools such as Splunk and AWS-native solutions.
• Excellent documentation and change management skills, ideally with SNOW.
• Strong customer orientation and ability to handle high-pressure, critical issues.
• Hands-on experience with application lifecycle management in cloud environments.
• Minimum: High school diploma or equivalent.
• Preferred: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• AWS certifications (e.g. Solutions Architect, SysOps Admin, DevOps Engineer) are highly desirable.

Why Arcondis

• An opportunity to shape the future of healthcare by spearheading transformative deals.
• A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact.
• Flexible working environment, enabling work-life balance.
• Attractive compensation package, inclusive of performance-based incentives that reward exceptional achievements.
• Professional growth and development opportunities

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Arcondis Group by 2x

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Join to apply for the

AWS/Infrastructure Technical L3 Support

role at

Arcondis Group Join to apply for the

AWS/Infrastructure Technical L3 Support

role at

Arcondis Group Get AI-powered advice on this job and more exclusive features. Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win. We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviours. We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it is our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do. Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values. We embrace diversity and inclusiveness, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose. About the role We are looking for a senior AWS-focused Technical Services Engineer (Level 3) to join our Managed Services team. In this key role, you will act as the final escalation point for complex AWS technical issues, while maintaining the performance, reliability, and security of mission-critical environments. You will manage full lifecycle operations - from system upgrades to patching, performance monitoring, and change documentation - across both production and non-production systems. Responsibilities Troubleshoot and resolve complex technical issues across AWS-based infrastructures. Back up and restore EC2 instances and attached volumes. Patch and maintain operating systems and applications. Perform application upgrades, including new releases across environments. Change instance configurations (e.g. disk size, FSx file systems, compute resources) Administer IAM and Active Directory group-based access management. Monitor system and application performance via AWS CloudWatch and Splunk. Plan and execute system migrations and infrastructure changes. Lead and document change processes via ServiceNow (SNOW), including evidence of installs/patches. Ensure optimal performance and resource utilisation across environments. Collaborate with infrastructure, DevOps, and security teams on cross-functional issues and improvements. Provide technical guidance to Level 1 and 2 engineers. Drive continuous improvement initiatives and support disaster recovery planning. Qualifications and Experience Deep expertise with AWS services (EC2, RDS, S3, IAM, FSx, VPC, CloudWatch, etc.) Proven experience in scripting, automation, and infrastructure as code (e.g. Terraform, Cloud Formation, AWS CLI)Strong understanding of IAM, Active Directory integrations, and role-based access controls. Experience with database management (PostgreSQL, SQL Server), including patching and upgrades. Familiarity with monitoring tools such as Splunk and AWS-native solutions. Excellent documentation and change management skills, ideally with SNOW. Strong customer orientation and ability to handle high-pressure, critical issues. Hands-on experience with application lifecycle management in cloud environments. Minimum: High school diploma or equivalent. Preferred: Bachelor’s degree in Computer Science, Information Technology, or a related field. AWS certifications (e.g. Solutions Architect, SysOps Admin, DevOps Engineer) are highly desirable. Why Arcondis An opportunity to shape the future of healthcare by spearheading transformative deals. A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact. Flexible working environment, enabling work-life balance. Attractive compensation package, inclusive of performance-based incentives that reward exceptional achievements. Professional growth and development opportunities Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Consulting Industries Business Consulting and Services Referrals increase your chances of interviewing at Arcondis Group by 2x Sign in to set job alerts for “Infrastructure Technician” roles.

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at WO#2 Core Banking

Job Title: Junior Developer (L3 Support)

Domain: Core Banking

Sub-Domain: L3 Support

Years of Experience: L2 (3-5 years)

Location: Kuala Lumpur

Job Summary:

We are looking for a Junior Developer (L3 Support) with experience in AS400 and DevOps to join our Core Banking - L3 Support team. The ideal candidate should have strong expertise in RPG or COBOL 400 development, experience in AS400 application onboarding to DevOps, and knowledge of CI/CD processes. This role requires troubleshooting AS400 applications, supporting production systems, and implementing DevOps automation for AS400 environments.

Key Responsibilities:

Provide L3 support for AS400 Core Banking applications, ensuring system stability and issue resolution.

Onboard AS400 applications to DevOps, automating deployments and improving CI/CD pipelines.

Troubleshoot and resolve production issues, collaborating with L1 and L2 support teams.

Develop and maintain RPG or COBOL 400 programs in AS400 environments.

Use ARCAD for version control and change management.

Implement and enhance CI/CD pipelines for AS400 applications.

Ensure compliance with banking security policies and best practices.

Document troubleshooting steps, system changes, and operational procedures.

Technical Skills & Experience

Mandatory:

Strong experience in L3 production support for AS400 applications.

Proficiency in RPG or COBOL 400 for AS400 development and troubleshooting.

Hands-on experience with AS400 application onboarding to DevOps.

Strong understanding of CI/CD pipelines and experience with DevOps processes.

Experience working with ARCAD for version control and change management.

Good-to-Have:

Experience with ALDON for automated software deployment in AS400 environments.

Knowledge of DevOps tools such as Jenkins, Bitbucket, Git, or similar CI/CD tools.

Familiarity with banking operations and compliance requirements for AS400 systems.

Soft Skills

Strong problem-solving and troubleshooting skills.

Ability to work under pressure in a fast-paced banking environment.

Good communication skills for effective collaboration with cross-functional teams.

Proactive approach to automation and process improvement.

Work Environment

Operating System: AS400

Database: DB2

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

SN190 WO#2 PRO

Job Title: Senior L3 Support Engineer - SWIFT Applications
Domain: PRO
Sub-Domain: SWIFT
Experience Level: Senior (6-9 years)
Location: Kuala Lumpur

Job Summary:
We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high-compliance environment. The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices.

Key Responsibilities

• Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.

• Perform root cause analysis, incident resolution, and environment management for production systems.

• Ensure compliance with security policies including encryption, two-factor/multi-factor authentication, and audit readiness.

• Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.

• Monitor system performance and support disaster recovery procedures as required.

• Maintain detailed documentation of system configurations, procedures, and incident resolutions.

Technical Skills & Requirements
Mandatory

• Hands-on experience with SWIFT Solutions: AMH (Alliance Messaging Hub), AMG (Alliance Gateway), SAG (Secure Access Gateway)

• Strong knowledge of Oracle Database 19c

• Experience in high-security environments (e.g., financial institutions)

• Familiarity with audit processes, encryption standards, and multi-factor authentication (MFA)

• Knowledge of SWIFT message formats: MTxxx and ISO20022

Nice-to-Have

• Java Spring Boot development exposure

• Shell scripting for automation and support tasks

• Experience with JBoss (Application Server) and Apache (Web Server)

• Prior exposure to Citrix environment.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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We are seeking a Data Support Engineer (Level 3) to provide expert technical support and drive the performance and reliability of our data infrastructure. In this role, you will serve as the go-to expert for complex data issues, collaborate with data engineers, analysts, and IT teams to optimize data pipelines, and resolve integration and performance challenges. You will play a key role in ensuring data quality and supporting data-driven decision-making while leveraging your expertise in cloud and on-premises technologies.

A snapshot of what you will be doing here

Advanced Troubleshooting & Optimization : Diagnose and resolve complex data integration and processing issues, troubleshoot performance bottlenecks, and ensure high availability of critical data services with minimal downtime.

Data Pipeline Management & Optimization : Oversee and optimize data pipelines (ETL/ELT) across on-premise and cloud environments, ensuring seamless data flow while proactively enhancing data throughput, scalability, and resource efficiency.

Platform & Tool Expertise: Provide expert support for data tools, platforms, and technologies, including relational/NoSQL databases, cloud platforms (AWS, Azure, Google Cloud), data warehousing, and ETL frameworks, while mentoring junior team members on best practices.

Automation & Monitoring: Implement and support automated monitoring systems to detect data anomalies, system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead.

Root Cause Analysis & Incident Management: Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and documentation to drive continuous improvement.

Documentation & Knowledge Sharing: Create detailed technical documentation for data systems, workflows, and troubleshooting procedures, while developing knowledge-sharing resources to ensure best practices are consistently applied across the organization.

Mentorship & Leadership: Mentor junior data engineers and team members, offering guidance on complex technical issues, while fostering a collaborative, knowledge-driven environment that encourages professional growth and technical excellence.

We are looking for an individual who:

Has a Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or related field (or equivalent work experience). A Master’s degree is a plus.

With a minimum of 10 years of hands-on experience in a data support, data engineering, or data operations role, with significant exposure to large-scale data architectures and cloud-based solutions.

Has following technical skills:

o Expert-level proficiency in SQL (e.g., MySQL, PostgreSQL, Redshift) and NoSQL databases (e.g., MongoDB, Cassandra).

o Proficiency in one or more programming languages (e.g., Python, Scala, Java) for data integration, automation, and problem-solving.

o In-depth experience with cloud data platforms (AWS, Azure, Google Cloud) and Microsoft services (e.g., Azure Storage, Azure Databricks, Azure Synapse Analytics, Azure SQL Database, Microsoft Fabric, Microsoft Purview).

o Deep understanding of data warehousing concepts and ETL/ELT methodologies, including hands-on experience with relevant tools and technologies (eg; Databricks)

o Proven track record of diagnosing complex issues within data processing workflows and optimizing data delivery and performance at scale.

Analytical & Problem-Solving Skills:

o Strong analytical abilities, with experience in identifying and solving highly complex data issues quickly and efficiently.

o Ability to assess business needs and translate them into technical solutions to enhance data workflows and analytics.

o Customer-oriented, ensuring data solutions align with business needs.

o Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

o Experience leading cross-functional teams and providing mentorship to junior engineers and technical staff.

At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.

Do you think we could be a match? We look forward to meeting you.

If you are passionate about data management, enjoy sharing your knowledge and expertise, and are ready to make an impact, then we invite you to apply for this amazing job.

Please note: We kindly request that agencies and recruiters refrain from contacting us regarding this job posting

TCR is worldwide leader of rental
and maintenance of aviation Ground
Support Equipment (GSE).

London Heathrow Airport
Unit 1, Building 16265
Exeter Way
Hatton Cross
Hounslow
Middlesex
TW6 2UA

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We are seeking a Data Support Engineer (Level 3) to provide expert technical support and drive the performance and reliability of our data infrastructure. In this role, you will serve as the go-to expert for complex data issues, collaborate with data engineers, analysts, and IT teams to optimize data pipelines, and resolve integration and performance challenges. You will play a key role in ensuring data quality and supporting data-driven decision-making while leveraging your expertise in cloud and on-premises technologies.

A snapshot of what you will be doing here

Advanced Troubleshooting & Optimization : Diagnose and resolve complex data integration and processing issues, troubleshoot performance bottlenecks, and ensure high availability of critical data services with minimal downtime.

Data Pipeline Management & Optimization : Oversee and optimize data pipelines (ETL/ELT) across on-premise and cloud environments, ensuring seamless data flow while proactively enhancing data throughput, scalability, and resource efficiency.

Platform & Tool Expertise: Provide expert support for data tools, platforms, and technologies, including relational/NoSQL databases, cloud platforms (AWS, Azure, Google Cloud), data warehousing, and ETL frameworks, while mentoring junior team members on best practices.

Automation & Monitoring: Implement and support automated monitoring systems to detect data anomalies, system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead.

Root Cause Analysis & Incident Management: Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and documentation to drive continuous improvement.

Documentation & Knowledge Sharing: Create detailed technical documentation for data systems, workflows, and troubleshooting procedures, while developing knowledge-sharing resources to ensure best practices are consistently applied across the organization.

Mentorship & Leadership: Mentor junior data engineers and team members, offering guidance on complex technical issues, while fostering a collaborative, knowledge-driven environment that encourages professional growth and technical excellence.

We are looking for an individual who:

Has a Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or related field (or equivalent work experience). A Master’s degree is a plus.

With a minimum of 10 years of hands-on experience in a data support, data engineering, or data operations role, with significant exposure to large-scale data architectures and cloud-based solutions.

Has following technical skills:

o Expert-level proficiency in SQL (e.g., MySQL, PostgreSQL, Redshift) and NoSQL databases (e.g., MongoDB, Cassandra).

o Proficiency in one or more programming languages (e.g., Python, Scala, Java) for data integration, automation, and problem-solving.

o In-depth experience with cloud data platforms (AWS, Azure, Google Cloud) and Microsoft services (e.g., Azure Storage, Azure Databricks, Azure Synapse Analytics, Azure SQL Database, Microsoft Fabric, Microsoft Purview).

o Deep understanding of data warehousing concepts and ETL/ELT methodologies, including hands-on experience with relevant tools and technologies (eg; Databricks)

o Proven track record of diagnosing complex issues within data processing workflows and optimizing data delivery and performance at scale.

Analytical & Problem-Solving Skills:

o Strong analytical abilities, with experience in identifying and solving highly complex data issues quickly and efficiently.

o Ability to assess business needs and translate them into technical solutions to enhance data workflows and analytics.

o Customer-oriented, ensuring data solutions align with business needs.

o Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

o Experience leading cross-functional teams and providing mentorship to junior engineers and technical staff.

At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.

Do you think we could be a match? We look forward to meeting you.

If you are passionate about data management, enjoy sharing your knowledge and expertise, and are ready to make an impact, then we invite you to apply for this amazing job.

Please note: We kindly request that agencies and recruiters refrain from contacting us regarding this job posting

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We are seeking a Data Support Engineer (Level 3) to provide expert technical support and drive the performance and reliability of our data infrastructure. In this role, you will serve as the go-to expert for complex data issues, collaborate with data engineers, analysts, and IT teams to optimize data pipelines, and resolve integration and performance challenges. You will play a key role in ensuring data quality and supporting data-driven decision-making while leveraging your expertise in cloud and on-premises technologies.

A snapshot of what you will be doing here

Advanced Troubleshooting & Optimization : Diagnose and resolve complex data integration and processing issues, troubleshoot performance bottlenecks, and ensure high availability of critical data services with minimal downtime.

Data Pipeline Management & Optimization : Oversee and optimize data pipelines (ETL/ELT) across on-premise and cloud environments, ensuring seamless data flow while proactively enhancing data throughput, scalability, and resource efficiency.

Platform & Tool Expertise: Provide expert support for data tools, platforms, and technologies, including relational/NoSQL databases, cloud platforms (AWS, Azure, Google Cloud), data warehousing, and ETL frameworks, while mentoring junior team members on best practices.

Automation & Monitoring: Implement and support automated monitoring systems to detect data anomalies, system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead.

Root Cause Analysis & Incident Management: Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and documentation to drive continuous improvement.

Documentation & Knowledge Sharing: Create detailed technical documentation for data systems, workflows, and troubleshooting procedures, while developing knowledge-sharing resources to ensure best practices are consistently applied across the organization.

Mentorship & Leadership: Mentor junior data engineers and team members, offering guidance on complex technical issues, while fostering a collaborative, knowledge-driven environment that encourages professional growth and technical excellence.

We are looking for an individual who:

Has a Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or related field (or equivalent work experience). A Master’s degree is a plus.

With a minimum of 10 years of hands-on experience in a data support, data engineering, or data operations role, with significant exposure to large-scale data architectures and cloud-based solutions.

Has following technical skills:

o Expert-level proficiency in SQL (e.g., MySQL, PostgreSQL, Redshift) and NoSQL databases (e.g., MongoDB, Cassandra).

o Proficiency in one or more programming languages (e.g., Python, Scala, Java) for data integration, automation, and problem-solving.

o In-depth experience with cloud data platforms (AWS, Azure, Google Cloud) and Microsoft services (e.g., Azure Storage, Azure Databricks, Azure Synapse Analytics, Azure SQL Database, Microsoft Fabric, Microsoft Purview).

o Deep understanding of data warehousing concepts and ETL/ELT methodologies, including hands-on experience with relevant tools and technologies (eg; Databricks)

o Proven track record of diagnosing complex issues within data processing workflows and optimizing data delivery and performance at scale.

Analytical & Problem-Solving Skills:

o Strong analytical abilities, with experience in identifying and solving highly complex data issues quickly and efficiently.

o Ability to assess business needs and translate them into technical solutions to enhance data workflows and analytics.

o Customer-oriented, ensuring data solutions align with business needs.

o Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

o Experience leading cross-functional teams and providing mentorship to junior engineers and technical staff.

At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.

Do you think we could be a match? We look forward to meeting you.

If you are passionate about data management, enjoy sharing your knowledge and expertise, and are ready to make an impact, then we invite you to apply for this amazing job.

Please note: We kindly request that agencies and recruiters refrain from contacting us regarding this job posting

TCR is worldwide leader of rental and
maintenance of aviation Ground Support
Equipment (GSE).

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