1,967 l3 Support jobs in Malaysia

SN165 WO#1 Core Banking

Job Title: .Net L3 Support

Domain: Core Banking

Sub-Domain: L3 Support

Experience Level: Junior (3-5 years of experience)

Location: Kuala Lumpur

Job Summary:

We are looking for a highly motivated Junior .NET Developer for our Application Maintenance/Production Support (L3) team in the Core Banking domain, specifically within the Investments & Wealth sub-domain. The successful candidate will provide operational support for .NET applications, resolve production issues, and implement changes as part of a dynamic support team.

Key Responsibilities:

• Provide L3 support for .NET applications within the Investments & Wealth platform.
• Work on DevOps pipelines, ensuring continuous integration and continuous delivery (CI/CD) for .NET and SQL-based applications.
• Manage deployments and automation using ALDON (for AS400 environments), ensuring smooth software delivery and version control.

Qualifications & Skills:

• 3-5 years of experience in Application Maintenance or Production Support for .NET-based applications.
• Proficiency in .NET Framework, C#, ASP.NET, and related technologies for troubleshooting and debugging.
• Strong experience with MS-SQL, including writing, optimizing, and troubleshooting complex SQL queries.
• Experience working in Windows and Open Systems environments.
• Familiarity with DevOps practices, including CI/CD pipelines, automation, and deployment tools.
• Hands-on experience with ALDON for managing deployments in AS400 environments.

Preferred Qualifications:

• Experience working in financial institutions, particularly within the Investments & Wealth domain.
• Experience with DevOps tools such as Jenkins, Git, Bitbucket, or similar.
• Understanding of ALDON for deployment automation in legacy environments like AS400.

Support Specialist L2/L3

Job Purpose:

•  Should be able to troubleshoot erros on Informatica, Teradata, Hadoop platforms and supports applications built on top of it.
• Strong problem solving knowledge on Databases like Hadoop, Teradata & SQL.
• onitoring JobsWorkflow and working with technical teams to derive permanent fix.
• ands on Experience in Building, Trouble Shooting Informatica Mappings.
• orking experience on handling and managing ETL Processes and Data Warehousing platform
• ands on Experience in Writing, Debugging, Testing Shell Scripts.
• ands on Experience in Teradata Utilities like Bteq , Fast Load , Multi Load , TPT.
• xperience in Writing, Debugging, Testing Hive Scripts.
• ands on Experience in any Scheduling Tool.
• bility to logically prioritize tasks and schedule work accordingly.
• eep Understanding of Data Ware House Concepts
• ands on Experience in process like Incident management, Problem management and Change management.
• hould be a good team Player & Individual Contributor.
• hould be able to Interact with Both Technical / Non-Technical Users & address their queries.
• trong analytical and problem solving skills.
• ood working experience in support role.
• hould be flexible for long working hours.
• hould be ready to work in 16X7 shift or on call support.

EDUCATION

• Bachelor Degree / Master in IT/Computer Science / Engineering or related discipline

EXPERIENCE

• 6-10 years

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

• ust have hands-onOracle Data Integrator
• QL (Teradata /Oracle)– Intermediate / Advance
•  Data/Hadoop
• ava/Python
• NIX Shell scripting
• ny Scheduling tool
• hould be ready to work on Support Model (16X7) on rotation basis experience on rotation basis

Job Type: Full-time

Pay: RM10, RM13,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• SQL (Teradata /Oracle): 2 years (Required)
• Big Data: 2 years (Preferred)
• Java/Python: 2 years (Preferred)
• UNIX Shell scripting: 2 years (Preferred)
• Any Scheduling tool: 2 years (Preferred)
• Oracle Data Integrator: 2 years (Required)
• Hadoop: 2 years (Required)
• Informatica: 3 years (Preferred)

Work Location: In person

about the company
The company specializes in creating solutions for convenience retailers by combining established retail systems with new technology. Their goal is to help these businesses increase productivity and engage customers more effectively.

The company is part of a larger global industrial technology company that focuses on mobility and energy solutions. This parent company aims to deliver smart, safe, and sustainable solutions to customers worldwide, with a strong focus on continuous improvement.

about the job
Support

• Analyze Incident analysis and provide resolution within Service Level Agreement (SLA)
• Attending and participating customer meetings in relation to support
• Assist with training to external and internal customers as required
• Be on site to provide an overview of issues as required
• Confirm the issue and liaise with relevant department for fix or functional modification
• Coordinate and plan for release into support upon discussion and confirmation
• Developing checklists for reoccurring problems.
• Developing recommendations for procedures to prevent problems.
• Documenting common support procedures that coworkers can follow.
• Engage with development team to deploy fixes and maintenance releases to production site
• Evaluating and resolving complex problems that arise
• Follow up escalation, incident, problem, or request for change by the customer
• Information gathering for project transition / support handover as required
• Interface with customers and customer agents, escalating as required to keep relevant stakeholders updated and informed of the issues and communications with customers
• Key point of contact with internal departments in regard to incident progress; ensure visibility and DocuSign Envelope updates as required
• Monitor support team mailbox and assisting correspondence
• Performing root causes analysis (RCA) and work through the root cause wherever possible
• To act as the first escalation point for customers
• To be a Subject Matter Expert (SME) for at least one of our products
• Troubleshooting hardware and software issues
• Tracking and managing work records
• Performing user administrative tasks
• Providing support remotely as necessary
• Respond inquiries from Level 2 support or relevant stakeholder
• Work collaboratively with the Support Team; ensuring informed and updated on status and resolution plans to maintain customer and partner satisfaction levels
• Available for on call support for customers with 24/7 support

System Management

• Ensure appropriate and correct logging and assignment of issues in JIRA
• Assist with collation and interpretation of data for monthly reporting
• Contribute and maintain Support wiki
• Deploy software patch, fix, or upgrade through remote access and cloud platform
• Manage records through Cloud Services include devices performance checking
• Provide reports on trends and data analysis as required
• Provide agreed contractual reporting to customers as required
• Support configuration of hardware and software solutions
• Update Intranet associated with Support Team

Desired Skills and Experience
Experience supporting payment systems (e.g. banking/finance industry)

Knowledge with Excel and SQL database is a must

Desirable:

• ITIL Foundation certificate or professional Help Desk certification

• Knowledge with VBA, XML and JSON

• Knowledge of electronic payment systems and relevant security standards

• Knowledge of ITIL service management processes

• Knowledge of retail systems (particularly in the petroleum industry)

SN165 WO#1 Core Banking

Job Title:
.Net L3 Support

Domain:
Core Banking

Sub-Domain:
L3 Support

Experience Level:
Junior (3-5 years of experience)

Location:
Kuala Lumpur

Job Summary:
We are looking for a highly motivated Junior .NET Developer for our Application Maintenance/Production Support (L3) team in the Core Banking domain, specifically within the Investments & Wealth sub-domain. The successful candidate will provide operational support for .NET applications, resolve production issues, and implement changes as part of a dynamic support team.

Key Responsibilities:- Provide L3 support for .NET applications within the Investments & Wealth platform.
- Work on DevOps pipelines, ensuring continuous integration and continuous delivery (CI/CD) for .NET and SQL-based applications.
- Manage deployments and automation using ALDON (for AS400 environments), ensuring smooth software delivery and version control.
Qualifications & Skills:- 3-5 years of experience in Application Maintenance or Production Support for .NET-based applications.
- Proficiency in .NET Framework, C#, ASP.NET, and related technologies for troubleshooting and debugging.
- Strong experience with MS-SQL, including writing, optimizing, and troubleshooting complex SQL queries.
- Experience working in Windows and Open Systems environments.
- Familiarity with DevOps practices, including CI/CD pipelines, automation, and deployment tools.
- Hands-on experience with ALDON for managing deployments in AS400 environments.
Preferred Qualifications:- Experience working in financial institutions, particularly within the Investments & Wealth domain.
- Experience with DevOps tools such as Jenkins, Git, Bitbucket, or similar.
- Understanding of ALDON for deployment automation in legacy environments like AS400.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

As a L3 Service delivery support for Cards, you will be responsible to collaborate, engage and work with L2, business, stakeholders from project inception for walk though calls till deployment phases as a quality gate keeper. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements that are fully in compliance with mandated framework and guidelines.

Other responsibilities include:

• Work in the team of Cards Service Delivery to resolve Production Incidents & Problem Tickets.
• Support Production EOD's as per Roster.
• Perform unit and system integration testing for the production incident resolutions.
• Support user acceptance testing for production incidents.
• Manage and work with technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
• Troubleshoot, debug and provide production system support.
• Coordinate with internal teams and vendors to resolve application and system issues.
• Recommend and execute improvements.
• Partner with users to understand Business needs by reviewing the Requirements specifications analyse impact to the application.
• Execute tasks related to project / change request / maintenance request.

Job Requirements

• 5 + years of mainframe development, specifically in the areas of banking systems and cards
• Technically competent in COBOL, CICS and EZT programming
• Good working experience with credit card system
• Experience on Cardlink system will be advantageous.
• Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
• Good understanding of the system development life cycle
• Ability to multi-task and perform well under pressure.
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude.
• Bachelor's Degree in Computer Science, Engineering or similar domain; Related professional/technical qualification will be advantageous although not mandatory

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Senior Executive, Production Support (L2- L3 Support, Hadoop/informatica)

Support Specialist L2/L3

Job Purpose:

• Should be able to troubleshoot erros on Informatica, Teradata, Hadoop platforms and supports applications built on top of it.
• Strong problem solving knowledge on Databases like Hadoop, Teradata & SQL.
• Monitoring JobsWorkflow and working with technical teams to derive permanent fix.
• Hands on Experience in Building, Trouble Shooting Informatica Mappings.
• Working experience on handling and managing ETL Processes and Data Warehousing platform
• Hands on Experience in Writing, Debugging, Testing Shell Scripts.
• Hands on Experience in Teradata Utilities like Bteq , Fast Load , Multi Load , TPT.
• Experience in Writing, Debugging, Testing Hive Scripts.
• Hands on Experience in any Scheduling Tool.
• Ability to logically prioritize tasks and schedule work accordingly.
• Deep Understanding of Data Ware House Concepts
• Hands on Experience in process like Incident management, Problem management and Change management.
• Should be a good team Player & Individual Contributor.
• Should be able to Interact with Both Technical / Non-Technical Users & address their queries.
• Strong analytical and problem solving skills.
• Good working experience in support role.
• Should be flexible for long working hours.
• Should be ready to work in 16X7 shift or on call support.

EDUCATION

• Bachelor Degree / Master in IT/Computer Science / Engineering or related discipline

EXPERIENCE

• 6-10 years

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

• Must have hands-on Oracle Data Integrator
• SQL (Teradata /Oracle)– Intermediate / Advance
• Big Data/Hadoop
• Java/Python
• UNIX Shell scripting
• Any Scheduling tool
• Should be ready to work on Support Model (16X7) on rotation basis experience on rotation basis

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Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines
Categories: Information & Technology

About The Opportunity

The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA.

Platform Support

• Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA
• Resolve support service requests, change request and incidents within SLA (Service Level Agreement)
• Manage global case queues to ensure adequate support coverage and handling of support cases.
• Research, document, and resolve customer issues, using internal and external tools.
• Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required.
• Managing customer expectations and the customer experience to improve customer satisfaction.
• Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles.
• Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com
• Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge.
• Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team

Personal Development

• Maintain Salesforce product knowledge, as well as relevant third-party applications supported.
• Create and maintain personal salesforce trailhead and certification plans.
• Work with your leadership teams to develop brightness of future plans.

Job Requirements & Competencies:

• Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved
• Ability to see outside the square when overcoming problems
• Ability to analyse numerical data and all other sources of information
• Have a highly organised approach to work
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards
• Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data

Work Perks! - What’s in it for you:

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We’d love to hear from you if you have.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

1 day ago Be among the first 25 applicants

• Deep understanding of Java-based application behavior, thread dumps, memory profiling, and code tracing.
• Analyze and optimize SQL queries, troubleshoot DB locks, connection pool issues, and stored procedures.
• Use structured approaches (5 Whys, Fishbone) for RCA and maintain consistent post-incident reporting.
• Experience with ELK Stack, Splunk, Prometheus, Grafana, or AppDynamics for tracing and alerting.
• Code hotfixes, basic patch packaging, branching strategy, PRs.
• Managing incidents, changes, and problems per SLA using tools like ServiceNow.
• Write effective handoffs, RCA documents, release notes, and technical SOPs.

Job Description

• Resolve complex production issues related to Java, APIs, database interactions, memory leaks, timeouts, etc.
• Perform log analysis, trace root causes in Java/Spring Boot codebase, and provide emergency fixes.
• Collaborate with DevOps/SRE to enhance alerting, identify application bottlenecks, and monitor system KPIs.
• Investigate PL/SQL queries, stored procedures, and DB connection issues in Oracle/MySQL environments.
• Use tools like ELK, Splunk, or Prometheus/Grafana to track system behavior and exceptions.
• Validate production deployments, perform sanity checks, rollbacks if needed, and provide post-release support.
• Contribute to knowledge base, RCA documentation, runbooks, SOPs, and preventive action plans.
• Act as SME/escalation point for L2 support teams and guide junior engineers on best practices.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Responsibilities:

• Provide
  Level 3 support
  for applications and systems.
• Collaborate with DevOps team to ensure smooth deployment, monitoring, and system reliability.
• Work on projects related to
  Wealth Management and Advisory
  , supporting solutions that deliver investment advisory services for diverse client segments.
• Troubleshoot, analyze, and resolve complex technical issues within agreed SLAs.
• Support product enhancement, bug fixes, and performance optimization.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6–9 years of professional experience in software development and support.
• Strong hands-on experience in
  .NET and SQL development
  .
• Proficiency in
  MS-SQL
  database management.
• Good understanding of
  DevOps practices
  .
• Exposure to the
  Wealth Management/Financial Services
  domain is an added advantage.
• Strong problem-solving, analytical, and communication skills.