963 l3 Support jobs in Malaysia

Overview

Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join the Software Engineer - L3 Support role at Canonical. Location: Remote role with teams in all time zones.

This role involves working in Linux-based infrastructure and applications across layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and related open source applications. It offers an opportunity to build a career with Canonical and help drive success for customers, community and the company.

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, or other open source software
• Maintain close working relationships with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and collaborate with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage time effectively against priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development

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Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines
Categories: Information & Technology

About The Opportunity

The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA.

Platform Support

• Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA
• Resolve support service requests, change request and incidents within SLA (Service Level Agreement)
• Manage global case queues to ensure adequate support coverage and handling of support cases.
• Research, document, and resolve customer issues, using internal and external tools.
• Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required.
• Managing customer expectations and the customer experience to improve customer satisfaction.
• Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles.
• Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com
• Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge.
• Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team

Personal Development

• Maintain Salesforce product knowledge, as well as relevant third-party applications supported.
• Create and maintain personal salesforce trailhead and certification plans.
• Work with your leadership teams to develop brightness of future plans.

Job Requirements & Competencies:

• Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved
• Ability to see outside the square when overcoming problems
• Ability to analyse numerical data and all other sources of information
• Have a highly organised approach to work
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards
• Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data

Work Perks! - What’s in it for you:

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We’d love to hear from you if you have.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Qualifications

• Deep expertise with AWS services (EC2, RDS, S3, IAM, FSx, VPC, CloudWatch, etc.)
• Proven experience in scripting, automation, and infrastructure as code (e.g. Terraform, CloudFormation, AWS CLI)
• Strong understanding of IAM, Active Directory integrations, and role-based access controls
• Experience with database management (PostgreSQL, SQL Server), including patching and upgrades
• Familiarity with monitoring tools such as Splunk and AWS-native solutions
• Excellent documentation and change management skills, ideally with SNOW
• Strong customer orientation and ability to handle high-pressure, critical issues
• Hands-on experience with application lifecycle management in cloud environments
• Minimum: High school diploma or equivalent
• Preferred: Bachelor’s degree in Computer Science, Information Technology, or a related field
• AWS certifications (e.g. Solutions Architect, SysOps Admin, DevOps Engineer) are highly desirable

• Troubleshoot and resolve complex technical issues across AWS-based infrastructures
• Back up and restore EC2 instances and attached volumes
• Patch and maintain operating systems and applications
• Perform application upgrades, including new releases across environments
• Change instance configurations (e.g. disk size, FSx file systems, compute resources)
• Administer IAM and Active Directory group-based access management
• Monitor system and application performance via AWS CloudWatch and Splunk
• Plan and execute system migrations and infrastructure changes
• Lead and document change processes via ServiceNow (SNOW), including evidence of installs/patches
• Ensure optimal performance and resource utilisation across environments
• Collaborate with infrastructure, DevOps, and security teams on cross-functional issues and improvements
• Provide technical guidance to Level 1 and 2 engineers
• Drive continuous improvement initiatives and support disaster recovery planning

Overview

L3 Support - (Investments & Wealth) - Core Banking

Job Title: Junior L3 Support - (Investments & Wealth)

Domain: Core Banking

Sub-Domain: L3 Support (Investments & Wealth)

Location: Kuala Lumpur

Years of Experience: Junior (L2, 3-5 years)

Summary: We are seeking a Junior L3 Production Support Engineer to manage and support Investment & Wealth applications in a Core Banking environment. The ideal candidate will have a strong foundation in .NET and SQL, with hands-on experience supporting systems hosted on Windows and Open Systems. The role also includes exposure to Wealth Management and Investment Advisory platforms, and involves collaboration with DevOps teams for system deployment and incident resolution.

• Provide L3 application support for Investment & Wealth Management systems.
• Troubleshoot and resolve production issues, ensuring minimal downtime and efficient service restoration.
• Work closely with development, DevOps, and infrastructure teams to manage deployments, patches, and upgrades.
• Investigate root causes and implement long-term solutions for recurring issues.
• Participate in incident, change, and problem management activities.
• Maintain documentation for supported systems and standard operating procedures.
• Support investment advisory services addressing various client segment needs.

• 3-5 years of experience in application support or production support roles.
• Strong knowledge of .NET and SQL in an enterprise environment.
• Experience with MS-SQL Server for data analysis and issue resolution.
• Familiarity with Wealth Management and Investment Advisory platforms.
• Exposure to DevOps tools and workflows (CI/CD, version control, automation).
• Comfortable working on Windows and Open Systems OS.
• Good problem-solving and communication skills in a banking or financial services context.

• Seniority level: Entry level
• Employment type: Full-time

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Overview

We are seeking a skilled SD-WAN Network L3 Support Engineer with expertise in Viptela to join our team in Malaysia. The ideal candidate will be responsible for providing advanced technical support for our SD-WAN solutions, ensuring high availability, performance, and security of our network infrastructure. Mandarin speaking is required to cater clients from Mandarin speaking countries.

• Design, implement, and optimize SD-WAN solutions using Cisco and other leading vendors.
• Configure and troubleshoot WAN technologies including MPLS, DMVPN , and dynamic routing protocols (BGP, OSPF, EIGRP ).
• Lead migration projects from legacy WAN to SD-WAN architecture.
• Develop and maintain SD-WAN policies , templates, and performance baselines.

• Architect and deploy Cisco ACI environments including tenants, bridge domains, EPGs, and L3 gateway migrations.
• Implement Spine-Leaf topology using Cisco Nexus 93108YC-EX/FX, C93360YC-FX2.
• Manage and optimize Nexus switches , VDC, VPC+, FabricPath, and NX-OS environments.

• Create High-Level Designs (HLD) , Low-Level Designs (LLD) , Network Implementation Plans (NIP) , and NRFU documentation.
• Develop Visio diagrams and procedural documentation for operational handover.

• Configure and support F5 LTM/GTM , FortiGate , Palo Alto , and Cisco ASA firewalls.
• Implement and troubleshoot wireless networks using Cisco DNA Wireless, Prime, and Aruba ClearPass.

• Collaborate with cross-functional teams and represent the network domain in virtual project teams.
• Execute scheduled implementations during maintenance windows and ensure compliance with audit requirements.
• Mentor junior engineers and lead knowledge transfer sessions.

• 7+ years in network engineering, deployment, and operations.
• Strong experience in SD-WAN , Cisco ACI , Nexus , and routing protocols .
• Proven ability to manage global enterprise networks and data centers.
• Excellent documentation, communication, and stakeholder engagement skills.
• Experience with ITIL processes , disaster recovery drills, and compliance audits.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Overview

Senior Developer - Core Banking (L3 Support) at Accenture Southeast Asia. Location: Kuala Lumpur. Experience Level: Senior (L3 - 6 to 9 years).

Senior Developer - Core Banking (L3 Support)

Core Banking

L3 Support

Developer

We are seeking a Senior Developer with 6-9 years of experience in Core Banking (Investments & Wealth) to support L3 activities and deliver robust solutions. The ideal candidate will be skilled in .NET, SQL, and DevOps practices, with strong expertise in wealth management and investment advisory services for diverse client segments.

• Provide L3 development and support for Core Banking systems in the Investments & Wealth domain.
• Design, develop, and maintain applications using .NET and SQL technologies.
• Collaborate with stakeholders to implement wealth management and advisory solutions.
• Perform root cause analysis, resolve production issues, and deliver timely fixes/enhancements.
• Ensure code quality, performance optimization, and system reliability across open systems and Windows environments.
• Contribute to DevOps pipelines, automation, and continuous integration/delivery.
• Work closely with business and technical teams to ensure regulatory, compliance, and business objectives are met.

• 6-9 years of experience in application development and L3 support within Core Banking.
• Strong expertise in .NET and SQL development.
• Hands-on experience with MS-SQL databases and open systems/Windows platforms.
• Proven ability to deliver solutions in the Investments & Wealth/Wealth Management domain, particularly in investment advisory services.
• Good understanding of DevOps practices and automation tools.
• Excellent analytical, problem-solving, and communication skills.

• Mid-Senior level

• Full-time

• Information Technology and Engineering
• Business Consulting and Services

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