1,554 l2 Support jobs in Malaysia

Role: L2 Technical Support

Duration: Long Term

Location: Selangor, Malaysia

Job profile:

Provide break/fix support for desktops, laptops, and peripherals

Re-image devices and reinstall/configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Working hours: shift-based, rotating every two weeks

• 7am to 4pm
• 2pm to 11pm
• 10pm to 7am

We're looking for an experienced L2 Support Technical Lead to oversee mission-critical services across XR's creative operations. This role acts as a senior escalation point, leading a global team, managing high-severity incidents, and ensuring the stability of internal platforms like XR A5/A6, AppCentral, and Phoenix.

Key Responsibilities:

• Lead and mentor a global L2 support team, manage shift schedules, ticket triage, and ensure SLAs are met.
• Act as escalation owner for critical incidents, run post-incident reviews, and drive root cause analysis.
• Monitor systems via CloudWatch, Zabbix, Grafana, Datadog, etc., and build automation with Jenkins and scripts.
• Provide advanced support for XR internal platforms and APIs, using tools like Postman, GitLab, and Phoenix.
• Collaborate with DevOps, Product, and Engineering teams to maintain uptime and optimize services.

Requirements:

• 4+ years in L2/L3 support with 1–2 years in leadership/escalation roles.
• Strong Linux/UNIX, networking, troubleshooting, and scripting (Bash/JS) skills.
• Experience with REST APIs, SQL, AWS/Azure, Jenkins, CI/CD, GitLab.
• Knowledge of transcoding tools (FFMPEG, Vantage, Cambria), Windows/Linux servers, and Active Directory.
• Proven leadership, team management, and excellent communication skills.
• ITIL certification, broadcast/digital media experience, or Zendesk expertise are pluses.

Interested applicants for the above advertised position(s), please click on the APPLY button below

EA License No: 13C6305

Reg. No.: R | LEE JIA HOU

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: IBM L2 Support Specialist

Location:
Kuala Lumpur, Malaysia

Employment Type:
Contract (Renewable basis)

Working Hours:
Monday – Friday, 9:00 AM – 6:00 PM (MYT)

On-call support required after office hours, weekends, and as per project requirements.

Are you an experienced IBM support professional looking for your next challenge? We're seeking a skilled
IBM L2 Support Specialist
with a strong background in enterprise software support, ideally within a
banking or data centre production environment
.

Key Responsibilities

• Deliver Level 2 support for IBM software within production and data centre environments.
• Perform
  installation, configuration, and maintenance of IBM DB2 databases
  (mandatory requirement).
• Investigate, troubleshoot, and resolve complex technical issues in a timely manner.
• Escalate incidents when necessary and coordinate with Level 3 support teams or vendors.
• Ensure system availability, reliability, and performance in compliance with SLAs.
• Provide on-call support after office hours and weekends as scheduled.
• Adjust working hours when required to support critical projects or customer requirements.

Required Skills & Experience

• Minimum
  6 years of relevant IT experience
  , with a focus on
  production support (L2)
  .
• Hands-on expertise in
  IBM DB2 database installation and configuration
  (mandatory).

• Proficiency in at least
  two additional IBM technologies
  , such as:

• IBM WebSphere Application Server (WAS)

• IBM MQ (Messaging Queue)
• IBM Tivoli Monitoring / ITM

• IBM Content Manager / FileNet

• Previous experience in
  banking or financial services environments
  is highly advantageous.

• Strong analytical, troubleshooting, and communication skills.
• Ability to work effectively under pressure in a high-availability environment.

Ready to take the next step in your IBM support career? Apply now

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment , by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.

• Maintain and support Windows servers , VMware , Office 365 , and Azure Cloud
• Troubleshoot system issues and work with vendors for hardware fixes
• Deploy and support both in-house and third-party applications
• Monitor performance, create reports, and ensure infrastructure security
• Participate in system upgrades and infrastructure planning
• Collaborate with internal teams and document technical procedures
• Provide support on-site and remotely, ensuring SLAs are met

• 4-5 years of IT experience with Windows Server 2019+ , VMware ESXi , Windows 11 , Office 365 , and Azure Cloud
• Knowledge of ITSM , ITIL , and Agile methodologies
• Strong communication and teamwork skills
• Bachelor's Degree in Computer Science (or equivalent experience)
• Knowledge of UNIX/Linux systems
• Basic networking (Cisco CCENT/CCNA)
• Familiarity with cloud licensing and modern IT tools

Hiring Immediately - " Senior L2 Support Expert" @KL, Malaysia

Department - Global Customer Support

Reporting to Technical Support Manager

MUST HAVE

• Technical Support exp in L2 or L3
• Exposure to application support
• API, FTP, Network, AWS, Unix, ,
• Application Support | Trouble Shooting | L2 Technical Support | No-SQL | Linux/UNIX | HTTP | RESTFUl API I AWS
• Basic scripting and programming : JSON/ XML, J avaScript and Bash
• Bachelor's degree or equivalent tertiary qualification or certification
• ITIL Certification
• Message queue i.e AMQ, SQS - Good to have

Roles and Responsibilities

• Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.

• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.

• Identify, resolve or manage the resolution of system issues

• Troubleshoot platform issue raised by clients or internal and escalate to the next level if can't be solved beyond the expertise

• Communicate to other department and teams keeping stakeholders and management informed

• Updating and managing Knowledge base

• Manage escalation process of issues from L1

• Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations

• Own and track tasks within SLAs

Requirements

Specialist Knowledge/Experience Required

• Experience in a relevant position;

• Experience in software testing and correction

• Consistent performance under pressure

• Demonstrated success at troubleshooting and excellent communication skills

• Strong knowledge/skills in at least 4 areas from the list below

Desired skills:

• Jenkins (ability to develop jobs)
• Knowledge of AWS CloudWatch or MS Azure
• Experience in Confluence apps (Connect, Jira)
• Message Broker system (AMQ)
• Work experience with workflow solutions
• Familiarity with graphics and video editing software
• Knowledge and experience working with packet analyzer programs

Job Type: Permanent

Pay: RM7, RM7,500.00 per month

Application Question(s):

• Pl mention what kind of trouble shooting you did?
• How many years of experience you have in L1?

How many years of experience you have in L2?

• How many years of experience you have in SQL?
• Do you have experience as a team lead? If yes, how many years?
• Do you have experience in programming language? Mention in what language and the years of exp ?
• Do you have any experience in scripting? Mention which and years?
• Do you have experience in working servicing overseas customers – which countries ?
• Have you worked on shifts and are you willing to work on shifts?

Overview

Site Reliability Engineer (L2 Support) role at CareCone Group in Kuala Lumpur, Malaysia. Responsible for end-to-end application support, production incident handling, platform monitoring, and coordination with L1, L3, and Infrastructure teams to ensure performance, availability, and operational continuity across UAT, Production, and DR environments.

• Provide L2 support for the application stack in production and non-production environments.
• Monitor application health using Dynatrace, EFK (Elastic-FluentBit-Kibana), and other monitoring tools.
• Log triage, issue reproduction, root cause analysis, and escalation to L3 when required.
• Execute SOPs, Runbooks, and Incident Playbooks for common issues and ensure SLA compliance.
• Perform deployments and environment validations using Ansible, Terraform.
• Manage and audit user access via ForgeRock IAM.
• Handle incident tickets via ITSM tools.
• Analyze and troubleshoot issues related to application middleware, database (MongoDB, Oracle), and messaging systems (Kafka).
• Participate in incident war rooms, status calls, RCA reviews, and provide post-incident reports.
• Validate monitoring alerts, fine-tune thresholds, and reduce non-actionable noise.
• Document known issues and workarounds; update knowledge base regularly.

• Strong hands-on experience with application support in production environments
• Knowledge of ForgeRock Identity Platform, MongoDB, Kafka, Zookeeper, and Oracle.
• Working experience in Linux (RHEL 8.x) environments and secure shell scripting.
• Harbor setup and installation of docker/pod man
• Familiar with DevOps tools: Ansible, Terraform, helmchart, Harbour, AzureDevOPs, Pipelines, Jenkins, Git.
• Exposure to Dynatrace, EFK stack (Elastic Server), Rancher, Harbor.
• Sound understanding of ITIL processes, including incident, problem, and change management.
• Familiarity with TLS encryption, secret management (Vault), and basic security posture.
• Good communication skills (English mandatory)
• Proactive, solution-oriented attitude with high ownership.
• Ability to work under pressure and handle critical incidents independently.

• Associate

• Contract

• Information Technology

• Technology, Information and Media

Direct message the job poster from HCLTech

• This regional role is mainly responsible for delivering Level-2 remote software support to Asia Pacific & Japan (primary) and other Worldwide customers (secondary).
• In a typical day as a Level-2 Support Delivery Engineer, you would learn and contribute to.
• Own and lead the actions necessary to manage a technical case according to the Service Level Objective.
• Act as HCLTech technical interface and problem handling focus point for the project delivery team, and the R&D team in front of customers.
• Participate in problem diagnosis or isolation (capture & analyze information in log file, use available analysis tools and Knowledge/Case DB, propose work-around/fix).
• Participate to queue monitoring, standby/on-call duty, follow the sun teams (provide weekly support standby/on-call by team roster rotation).

• Deliver Level-2 remote software support to Asia Pacific & Japan as primary region and other Worldwide customers as secondary.
• Learn, contribute to, and improve support processes and solutions.
• Own and drive actions to manage technical cases per the Service Level Objective.
• Serve as technical interface and point of contact for project delivery and R&D teams when engaging with customers.
• Diagnose or isolate problems, analyze logs, use available tools and knowledge databases, and propose workarounds or fixes.
• Monitor queues and participate in standby/on-call duties, following the global support schedule.

• Software support skills with 3-5 years of experience.
• Solid knowledge of SIP or any 3GPP or Diameter protocol and Linux or container technology.
• Experience deploying, running, and troubleshooting enterprise software application systems with Telco Value Added Service software or Internet Multimedia Subsystem network functions.
• Ability to read Java source code/debugging is a plus.
• System Engineer official certification from any provider is a plus.
• Telecom protocol knowledge (SIP, Diameter, 3GPP standard).

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting