1,425 l1 Support jobs in Malaysia

About DXC Technology

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world's most mission-critical IT systems.

JOB SUMMARY:

To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.

Profile:

· The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.

· Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft operating systems and applications.

· Excellent verbal and written communication skills in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

· Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities:

· Answer contacts promptly and professionally

· Log/Validate all contacts Call Handling Database

· Resolve a high percentage of customer problems using the relevant tools and systems

· Manage end to end all calls logged, providing regular updates to customers on call status

· Complete follow-on actions as appropriate

· Invoke Escalation Procedures within defined time frames

· Adhere to account Policies & Procedures

· Work to achieve individual and team goals

· Protect confidential and sensitive information and materials

· Observe strict compliance to licensing, copyright and trademark legislation

· Accomplish other duties as required

· Adhere to all DXC Policies & Procedures – Including Security and SOBC

Core Competency:

· Ability to communicate at all levels, both technically and non-technically

· Professional & confident

· Good time management skills

· Excellent communication (written and oral) and listening skills

· Ability to perform well as part of a team under direct supervision

· Strong customer focus with prior experience in a customer service role

· Strong interpersonal skills

· Analytical and diagnostic skills

· Desire to work in a rapidly changing environment

· Demonstrated ability to prioritize tasks and work under pressure

· Demonstrated ability to actively participate and work within a team

· Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes

· Ability to comprehend and uphold DXC Policies and Procedures Adherence to 24 X 7 roster

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Job details:

Job type: Permanent

Working days: Monday- Friday (weekends and holidays when necessary)

Salary: Up to RM6,000.00

Key Responsibilities

1. Customer Support:

2. Respond promptly to customer inquiries via phone, email, or chat

3. Diagnose and troubleshoot basic technical issues raised by end-users.

4. Incident Management:

5. Record, track, and document support cases using a ticketing system.

6. Ensure proper escalation of unresolved issues to the L2/L3 support team.

7. Problem Resolution:

8. Provide solutions and workarounds for hardware, software, and network-related problems.

9. Guide users through step-by-step solutions, including remote desktop assistance if required.

10. Knowledge Base Contribution:

11. Create and maintain user guides, FAQs, and support documentation.

12. Suggest improvements to streamline support processes.

13. Technical Troubleshooting:

14. Basic troubleshooting of IT infrastructure, including systems, software, and peripheral devices.

15. Resolve issues like password resets, account lockouts, and application access problems.

16. Collaboration:

17. Work closely with the IT team to share insights and improve service delivery.
18. Participate in team meetings and knowledge-sharing sessions.

Qualifications and Skills

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Technical Skills:

• Basic understanding of operating systems (Windows, macOS, Linux).

• Familiarity with common software applications and troubleshooting tools.

• Knowledge of basic networking concepts (IP address, DNS, VPN).

Soft Skills:

• Strong problem-solving and analytical abilities.

• Excellent verbal and written communication skills.

• Ability to work independently and in a team-oriented environment.

• Customer-centric mindset and ability to stay calm under pressure.

Additional Requirements:

• Willingness to work in shifts, including weekends and holidays, if necessary.

• Enthusiasm to learn and grow in a technical support role.

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

• Professional development

Work Location: In person

About the role

V SING (MALAYSIA) SDN. BHD. is seeking a talented Help Desk & IT Support professional to join our dynamic team. This full-time role is based in Puchong Jaya, Selangor and will play a crucial part in delivering exceptional IT support and troubleshooting to our valued clients.

What you'll be doing

• Providing prompt and effective first-line support to users via phone, email and remote access
• Diagnosing and resolving hardware, software and network-related issues
• Installing, configuring and maintaining VSING systems and applications
• Documenting and following up on support tickets to ensure timely resolution
• Escalating complex issues to the appropriate technical teams as needed
• Proactively identifying and implementing IT process improvements
• Maintaining up-to-date knowledge of IT technologies and best practices

What we're looking for

• Proficiency in Chinese and English is required; ability to read/understand Cantonese (粵語) is a plus.
• Best if had experience in a Help Desk or IT support role, preferably in the ICT industry
• Strong technical skills and the ability to quickly diagnose and resolve a wide range of IT problems
• Excellent communication and customer service skills to effectively liaise with users
• Proactive and detail-oriented approach to problem-solving
• Willingness to continuously learn and adapt to new technologies
• Relevant qualifications or certifications in IT or a related field would be an advantage
• Experience or knowledge in Lighting Systems and Sound systems is a plus point.
• Fresh graduates are welcome to apply (training provided)

What we offer

At V SING (MALAYSIA) SDN. BHD., we are committed to creating a positive and supportive work environment for our employees. We offer :

• Competitive remuneration package.
• Opportunities for career development and growth.
• Supportive and positive work environment.
• Hybrid work arrangement with remote options available.

About us

V SING (MALAYSIA) SDN. BHD. operates VSING, a popular international social entertainment app with a growing community across Asia, North America, and beyond. We provide a fun, interactive platform where users from around the world can sing, connect, and enjoy music anytime, anywhere.

Our mission is to empower our clients with cutting-edge technology that drives business success. We are a dynamic and forward-thinking team that values innovation, integrity, and a customer-first approach.

Join us and be part of a fast-growing company where your skills and passion can make a real impact. If you're excited about technology, entertainment, and delivering exceptional user experiences, apply now

We're Hiring: Help Desk Executive (Facilities Support – Corporate Environment)

Location: Menara UEM Bangsar

Contract Duration: 1 Year

Working Hours: Monday to Friday, 8:30AM – 5:30PM

Salary: RM2,200/month + OT (if needed)

We're looking for a Help Desk Executive to join our client's facilities operations team at TRX. The ideal candidate is reliable, responsive, and comfortable in a fast-paced corporate support environment.

Key Responsibilities:

• Respond to requests, complaints, and inquiries via phone, email, or CMMS in a professional and timely manner.
• Operate and support a 24/7 call centre (on a rotational schedule if needed).
• Escalate issues to the correct departments to ensure quick and accurate resolutions.
• Record and update all Work Orders in the CMMS system without delay.
• Monitor and follow up on open Work Orders to ensure tasks are completed within SLA.
• Maintain excellent communication and service levels with both internal teams and external stakeholders.
• Assist with report preparation, documentation, and operational support.
• Perform other tasks assigned by management.

Requirements:

• Certificate or Diploma in Administration, Corporate Communication, or related fields.
• Minimum 3 years of experience in administration, help desk, or customer service.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills in Bahasa Malaysia and English.
• Able to multitask, stay organised, and handle high call volumes.
• Experience with CMMS or facility management software is an added advantage.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave
• Professional development

Experience:

• administration management.: 3 years (Required)

Work Location: In person

Job Description: L1 SMC Console Support is responsible for the monitoring of production infrastructure and applications including server, network, storage, backup, database and applications, scheduling job, L1 incident diagnosis, running on 12-hour shifts with the team covering 24-by-7.

Responsibilities:

• Perform L1 SMC monitoring for System (Linux/Windows/Weblogic/Database/Storage/Network) or Application's production servers.

• Perform first level troubleshooting for the required System or Applications to ensure the incident is resolved.

• Resolve/Close the Incident ticket by updating the relevant information upon successful troubleshooting.

• Assign Incident Ticket to L2/L3/L4 relevant support when Level 1 troubleshooting is failed.

• Assist or participate in any activities that been assigned by Shift Leader.

• Assist Change Manager to perform simple change execution on the change ticket

• Perform daily task based on assigned job in the task list for the day

• Perform batch scheduling monitoring, update, rerun and report

• Perform backup monitoring, update, rerun and report

• Perform daily health check across all Monitoring tools and report to Tools Administrator for any issues.

• Prepare daily, weekly, monthly, adhoc report for management review.

• Willing to work on shift rotations and standby.

Requirements:

• Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.

• Fresh graduate is encouraged to apply

• 1-3 years of experience in IT Field.

• Experience in tools used for System and Application monitoring (e.g. Sitescope, Whatsup Gold, Solarwinds, ScienceLogic, Helix/ServiceNow ITSM, Quest Foglight, Dynatrace, NagiosXI, BMC Patrol (True Sight) and IBM BigFix) will be an added advantage.

• Experience in backup system (Veeam, Veritas, VMware, etc) will be added advantage

• Experience in System (Linux/Windows/Weblogic/Database/Storage/Network) will be an added advantage.

• Experience in Control-M for batch scheduling or any equivalent tool on batch scheduling, monitoring of jobs will be an added advantage

• Good understanding and with passion to learn broad knowledge on IT infrastructure management, network, operation systems and databases.

• Good problem-solving skills, background analytics, a team attitude and focus on excellent customer service/support.

• Driven and able to multi-task, strong time management skills and strong team player.

• Required Language(s): English. Cantonese and Mandarin will be an added advantage.

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

• Good experience in IT production support, preferably in banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
• Familiarity with ticketing tools and monitoring tools.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Knowledge incident management processes is a plus.

Job Overview:

We are looking for a motivated and tech-savvy individual to join our team as an IT Support Technician, providing on-site technical support to schools. This is an excellent opportunity for fresh graduates or individuals looking to start their career in IT. You will play a key role in ensuring smooth daily operations of IT equipment and systems within the school environment. If you enjoy hands-on work, problem-solving, and helping others, we encourage you to apply.

Responsibilities:

• Provide on-site IT support and troubleshooting for schools on various technical issues.
• Set up, maintain, and resolve hardware issues including desktops, laptops, printers, AV equipment, and tablets.
• Install, update, and troubleshoot software such as Microsoft Office, antivirus, and other school-related applications.
• Handle and transport mobile IT asset carts (up to 100kg).
• Assist with other ad-hoc onsite support tasks as assigned.

Requirements:

• Good command of English to communicate effectively with school staff and vendors.
• Minimum NITEC / Higher NITEC qualification in IT or a related field.
• Basic IT knowledge and a strong interest in technology.
• Willingness to work at different school locations (assignments vary).
• Comfortable working in a school environment around students and staff.

Job Details:

• Location: On-site, Singapore
• Comprehensive on-the-job training provided.
• Insurance and medical coverage included.
• Performance bonus available based on review.

ROLE OVERVIEW

This role is responsible for monitoring critical applications and systems, performing initial triage of incidents, and escalating issues to higher-level support teams in a timely manner. Operating within a shift rotation schedule, the L1 Application Support Engineer ensures adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) while supporting smooth day-to-day operations.

KEY RESPONSIBILITIES

Monitor critical applications and infrastructure using provided dashboard and alerting tools

Perform Level 1 triage for incidents and service requests, including basic troubleshooting and log analysis

Escalate unresolved or complex issues to L2/L3 support teams with clear documentation

Ensure timely response and resolution of tickets in alignment with SLA/OLA commitments

Track, update, and close tickets in the ITSM system, maintaining accurate records and status updates

Communicate effectively with internal teams and stakeholders regarding incident status and resolution progress

Participate in shift rotations, including weekends and public holidays, as part of a 24x7 support model

Follow standard operating procedures (SOPs) and contribute to continuous improvement of support processes

WHAT DOES IT TAKE TO BE SUCCESSFUL

Qualifications

Diploma or Bachelor's degree in Computer Science, Information Technology, or related field

year experience in IT operations, helpdesk, or service desk roles (fresh graduates are welcome)

Exposure to ticketing systems (e.g., Jira, ServiceNow, Freshservice)

Experience in financial services, banking, or other regulated industries is a strong advantage

Work Experience

This position is well-suited for fresh graduates or candidates with 1+ year of experience in IT operations, helpdesk, or service desk environments.

Prior exposure to financial services or regulated industries is a strong advantage.

Skills & Competencies

Basic understanding of application support, IT operations, and technical troubleshooting

Basic understanding of common IT tools and concepts (e.g., Windows/Linux OS, networking basics, log files)

Product knowledge:  CTOS product & ecosystem (training provided)

Strong attention to detail and ability to follow structured processes

Good communication skills and a customer-focused mindset

Participate in shift rotations, including weekends and public holidays, as part of a 24x7 support model

Positive attitude and strong sense of ownership

Willingness to learn and grow within a technical support career path

Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)