36 Kronos Administrator jobs in Malaysia

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Identity and Access Management (IAM) Platform Management
• Address all issues and queries within the defined SLA.
• Oversee all related projects and changes, ensuring they pass SIT and UAT testing before deployment.
• Guide and engage key stakeholders on the IAM platform for process improvements and deployments.
• Maintain and ensure all current integrations function as expected.
• Ensure platform compliance with security baselines, VA scanning, hardening guidelines, and patch management.
• Manage and maintain role matrices for the entire bank, aligning with business and compliance requirements.
• Serve as the focal point for IT teams and business users when onboarding applications to the IAM platform.
• Provide proper guidance and support to users related to IAM platform.
• OS ID Management Administration
• Oversee ID provisioning and support for Windows and AS400.
• Address all issues and queries within the defined SLA.
• Support incidents and provide after-hours support for critical issues.
• Ensure all joiners, transfers, and resignations are managed and IDs deleted within the defined SLA.
• Governance
• Conduct yearly ID recertification
• Prepare for and update various governance meetings and management reports
• Ensure all related internal and external audit and governance initiatives are managed
• Assist the Head of CSA with strategic initiatives, tactical process improvements, administrative matters and management oversight for the Business Application ID Management unit within Centralised System Administration (CSA) department.
• Others
• Support project discussions related to ID/IDM/CSA.
• Drive productivity, process, and user experience improvements related to IAM.

Requirements

• Bachelor's Degree in Computer Science, Information Systems or Information Security
• Minimum 5 years of relevant work experience in user account management, preferably with knowledge and understand of banking operations and key IAM best practices and concept, such as identity lifecycle, role-based access control, workflow development, and access management.
• Possess good understanding on security requirements, particularly on access control management
• Knowledge of user acceptance testing best practices for new project / system enhancement
• Familiarity on Operating User IDs management (Windows, Unix, AS400 and Mainframe), is an added advantage
• Possess project management skills and experience in Information Technology space, preferably with large, complex, program development and integration efforts, is an added advantage
• Good interpersonal and communication skills, able to collaborate effectively with business users and IT teams
• Able to work independently and multi-task

Additional Requirements
Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Job description

• Develop and maintain accurate forecasts for call, chat, and email volumes.
• Prepare staffing plans and schedules to ensure adequate coverage.
• Monitor real-time performance, agent availability, and queues; make adjustments to meet SLA.
• Track and analyze key WFM metrics such as AHT, shrinkage, adherence, and occupancy.
• Provide daily/weekly/monthly reports on performance, capacity, and resource utilization.
• Coordinate with Operations, Training, and HR teams for effective workforce planning.
• Identify gaps and recommend solutions for improving workforce efficiency.
• Support business continuity by managing unexpected absenteeism, spikes, or system downtime.

Job Requirements

• Minimum posses with SPM & above
• Able to speak and write Good in Mandarin & English
• With experience from BPO / Call center is preferable
• Able start work immediately is preferable

Job Type: Permanent

Pay: RM4, RM4,200.00 per month

Application Question(s):

• What is your expected salary?
• Are you able travel to Iskandar for work?
• Can you start work on 15 Oct 2025?

Education:

• STM/STPM (Preferred)

Work Location: In person

What You Do
Reporting to the Data Team Manager and working closely with all Head of Departments and Managers. The WFM & PS is responsible for ensuring that the workforce is efficiently scheduled and deployed to meet the demands of our business. The WFM is also responsible for analysing the forecast workforce requirements, create schedules, and implement strategies to optimize productivity and service level.

Planning/Scheduling
Key responsibilities include

• Create and maintain employee schedules that align with forecasted demand and operational requirements;
• Manage and monitor shift changes, meeting/training events, time-off requests, and employee availability to minimize disruptions;

Forecasting

• Analyse historical data, trends, and business forecasts to predict future staffing requirements;
• Develop short-term and long-term staffing plans to ensure optimal coverage and performance;
• Collaborate with department leaders to adjust forecasts based on upcoming projects or changes in business conditions;

Reporting & Performance Analysis

• Generate and present regular reports on workforce performance and provides reports and feedback Team Leaders and Head of Contact Centre;
• Track and analyse key performance indicators (KPIs) related to workforce productivity, efficiency, and service levels;
• Identify trends and provide insights to optimize workforce management strategies;
• Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction;
• Provides analytical support for special projects;
• Create and maintain dashboards, reports, and visualizations to present data findings to stakeholders
• Utilize data analysis tools and software such as SQL, Excel, R, Python, and data visualization tools like Tableau or Power BI;

Collaboration And Communication

• Communicate with management and operations team to ensure compliance with company standards;
• Collaborate with Operations department management on identifying opportunities to further optimize the workforce;
• Communicates and works with staff members, management, Human Resources, and Accounting;

What You Bring

• Experience in workforce management, scheduling, or related roles.
• Prior experience in a customer service, call center, or operations environment is preferred.
• Experience with WFM software/tools, database management and data analysis tools.
• Proficiency in Microsoft Office Tools (Excel, Word, PowerPoint), with advanced Excel skills is required.
• Analytical Skills: Ability to analyze data, forecast trends, interpret complex data, generate reports and make informed decisions.
• Communication: Excellent verbal and written communication skills for interacting with team members, management, and stakeholders.
• Problem-Solving: Strong problem-solving skills to address and resolve scheduling and workforce issues.
• Attention to Detail: High level of accuracy in managing schedules and analyzing data.
• Time Management: Effective time management skills to handle multiple tasks and meet deadlines.
• Adaptability: Ability to adapt to changing demands and adjust schedules or strategies accordingly.
• Customer Focus: A strong focus on improving service levels and optimizing workforce performance.
• Certification in Workforce Management or related areas can be an advantage.
• Ability to work in a fast-paced environment with changing priorities.
• Flexibility to work non-standard hours if needed.

What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

63778 | Finance & Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities.
• Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand.
• Manages DMS tools for auto assignments setup, capacity changes and productivity settings.
• Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns.
• Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
• Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents' adherence to schedule.
• Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations.
• Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Requirements:

• At least 2 years of experience as a Real-Time Analyst, WFM or any related roles.
• Strong mathematical, statistical, and analytical skills.
• Strong organizational skills and detail oriented.
• Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus.
• Excellent oral and written communication skills and interpersonal skills.
• Proficient in English (both verbal and written).
• Eager to work in a small team and fast-paced environments.
• Comfortable working with people from diverse cultural backgrounds.
• Bachelor's degree or above.

New Job Order: Workforce Management Role

• Working Hours: 9:00 AM – 6:00 PM
• Salary: Up to RM6,000
• Interview mode: Virtual or Physical onsite
• Assessment: WFM Assessment only onsite

Roles & Responsibilities:

• Design and implement scheduling and capacity planning to support multiple projects.
• Build, develop, and lead a responsive Resource Planning team to meet performance standards and deliver on critical staff planning activities, including:

1. Daily volume forecasting and staff scheduling
2. Weekly scheduling adjustments (e.g., OT plans)
3. Monthly forecasting
4. Performance measurement

Job Requirements:

• Minimum 5 years of experience in Workforce Management.
• At least 2 years in the outsourcing industry.
• Strong understanding of WFM principles with proven experience in strategic workforce planning in complex environments.
• Excellent verbal and written communication in Business English.
• Prior supervisory experience and familiarity with WFM systems, COPC methodology, and Microsoft Office.
• Strong project management and multitasking skills.
• Ability to work in a fast-paced, dynamic environment with strong attention to detail.
• Strong interpersonal skills, with the ability to collaborate across diverse teams and cultures.
• Experience with SQL, Python, R, and Power BI is an added advantage.

We are looking for a Workforce Admin who is analytical, detail-oriented, and proactive. This role is ideal for someone who thrives in a fast-paced environment and is eager to grow professionally.

Key Responsibilities:

• Monitor and manage workforce data using Power BI and Excel

• Generate and analyze reports to support workforce planning and decision-making

• Assist with scheduling, manpower planning, and operational admin tasks

• Liaise with internal teams to ensure smooth workforce operations

• Maintain accuracy and confidentiality in handling workforce information

Requirements:

• Minimum Diploma qualification

• Proficient in Power BI and Microsoft Excel

• Strong communication skills (written & verbal)

• Responsible, committed, and quick to adapt in a fast-paced environment

• Willingness to learn and take on new challenges

• Only open to local candidates (Malaysians)

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM3,500.00 per month

Work Location: In person

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
General Tax Consulting

Management Level
Manager

Job Description & Summary
A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You'll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.

Role Specific Responsibilities

• Proactively assist in the management of several clients, while reporting to Senior Managers and above
• Train, support and lead team members
• Establish effective working relationships directly with clients
• Contribute to the development of your own and team's technical acumen
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Continue to develop internal relationships and your PwC brand
• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc
• Ensure the deliverables adheres to the firms' policies and risk management requirements
• Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Preferred Skills

• Demonstrate problem solving skills and the ability to work in complex and dynamic environments.
• Minimum 6 years of relevant experience within the human capital domain.
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.
• Excellent verbal, written communication skills and portfolio management skills.
• Ability to build and sustain client relationships from day one.
• Collaboration and participation within a highly diverse and inclusive team.
• Ability to work independently and lead projects or large streams of work.
• Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.
• Support the sales cycle and help with practice development and eminence building.
• Support development of associates by actively guiding them.

Education
(if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

One of the leading
BPOs
is growing and they are on the lookout for passionate and driven individuals to be part of their exciting journey

We're currently hiring for
Workforce Management Analyst / Lead
to strengthen our team, along with
several other roles across the business
. If you're looking for a dynamic career in a fast-paced environment with plenty of growth opportunities, this is your chance

Key Responsibilities:

• Forecast call/chat/email volumes and plan staffing requirements.
• Create and manage agent schedules to meet service level targets.
• Monitor real-time operations and make adjustments to optimize performance.
• Track shrinkage, absenteeism, and schedule adherence.
• Prepare daily/weekly/monthly WFM reports and dashboards.
• Collaborate with Operations, HR, and Training teams to align workforce planning.

Requirements:

• 1–3 years' experience in Workforce Management within a BPO/Contact Center.
• Strong analytical, problem-solving, and time management skills.
• Proficiency in WFM tools, MS Excel, and reporting systems.
• Knowledge of call center metrics (AHT, SLA, occupancy, shrinkage, etc.).
• Good command of Mandarin (to support stakeholders from Hong Kong, China, and Taiwan) and intermediate proficiency in English.

Drop us your application today – we'd love to hear from you