18 Kronos Administrator jobs in Malaysia

New Job Order: Workforce Management Role

• Working Hours: 9:00 AM – 6:00 PM
• Salary: Up to RM6,000
• Interview mode: Virtual or Physical onsite
• Assessment: WFM Assessment only onsite

Roles & Responsibilities:

• Design and implement scheduling and capacity planning to support multiple projects.
• Build, develop, and lead a responsive Resource Planning team to meet performance standards and deliver on critical staff planning activities, including:

1. Daily volume forecasting and staff scheduling
2. Weekly scheduling adjustments (e.g., OT plans)
3. Monthly forecasting
4. Performance measurement

Develop and manage capacity planning tools to forecast customer volume accurately across various channels (hourly, daily, monthly).

Translate forecasts into hiring plans and staff schedules, optimizing placement to match volume patterns.

Analyze volume drivers and root causes to identify opportunities for event avoidance and contact reduction.

Support contact center operations through forecasting and staffing insights (e.g., seat capacity, workstations, hardware needs).

Set and communicate clear goals, objectives, and performance standards across teams.

Regularly review WFM procedures to ensure alignment with guidelines and client needs.

Participate in special projects and perform other assigned duties.

Recommend and implement process improvements for optimal performance in contact center operations.

Provide ongoing risk assessments and corrective/preventive actions.

Manage internal communication between WFM and stakeholders.

Collaborate with business verticals to expand WFM support.

Lead strategic WFM initiatives and propose new capabilities to Executive Leadership.

Drive cost reduction, service level improvement, and customer satisfaction.

Job Requirements:

• Minimum 5 years of experience in Workforce Management.
• At least 2 years in the outsourcing industry.
• Strong understanding of WFM principles with proven experience in strategic workforce planning in complex environments.
• Excellent verbal and written communication in Business English.
• Prior supervisory experience and familiarity with WFM systems, COPC methodology, and Microsoft Office.
• Strong project management and multitasking skills.
• Ability to work in a fast-paced, dynamic environment with strong attention to detail.
• Strong interpersonal skills, with the ability to collaborate across diverse teams and cultures.
• Experience with SQL, Python, R, and Power BI is an added advantage.

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 year ago Be among the first 25 applicants

Join to apply for the Manager - Workforce Management role at PwC

Job Description & Summary
A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
General Tax Consulting

Management Level
Manager

Job Description & Summary
A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Role specific responsibilities:

• Proactively assist in the management of several clients, while reporting to Senior Managers and above
  
• Train, support and lead team members
  
• Establish effective working relationships directly with clients
  
• Contribute to the development of your own and team’s technical acumen
  
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  
• Continue to develop internal relationships and your PwC brand
  
• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc
  
• Ensure the deliverables adheres to the firms' policies and risk management requirements
  
• Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.
  
  

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
  
• Act to resolve issues which prevent the team working effectively.
  
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
  
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  
• Address sub-standard work or work that does not meet firm's/client's expectations.
  
• Use data and insights to inform conclusions and support decision-making.
  
• Develop a point of view on key global trends, and how they impact clients.
  
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  
• Simplify complex messages, highlighting and summarising key points.
  
• Uphold the firm's code of ethics and business conduct.
  
  
  
  

Preferred skills

• Demonstrate problem solving skills and the ability to work in complex and dynamic environments.
  
• Minimum 6 years of relevant experience within the human capital domain.
  
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.
  
• Excellent verbal, written communication skillsand portfolio management skills.
  
• Ability to build and sustain client relationships from day one.
  
• Collaboration and participation within a highly diverse and inclusive team.
  
• Ability to work independently and lead projects or large streams of work.
  
• Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.
  
• Support the sales cycle and help with practice development and eminence building.
  
• Support development of associates by actively guiding them.
  

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management and Information Technology
• Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

Sign in to set job alerts for “Manager Workforce Management” roles.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

Posted Tuesday, March 4, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PM About Us:

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. GENERAL SUMMARY: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity. DUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. Implement analysis, reporting and management tools provided by GWFM. Prepare daily/weekly/monthly reports and distribute to the GCS leadership and Senior Management Team. Work with GCS leadership team on initiatives to support new business growth and overall operations. Oversee all GWFM activities to ensure operational and client goals are met. Reporting deviations from assumptions in WFM plan. Escalation of system and technical issues. Reporting of CMS information such as call volumes, SL and abandon rates per skill. Adjusting CSR skill settings if required. Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Experience in Work Force Management methodologies, Data Analytics and Data Mining. A good command of the English language in speaking, reading and writing. Excellent knowledge of Excel and Macros. Proficient in various PC applications such as Word, PowerPoint, Outlook and Internet. Strong analytical and mathematical skills. Excellent communication skills. Ability to prioritize while being self-directed. High School education or equivalent. Ability to maintain high standard of business ethics, professionalism and confidentiality of information at all times. Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Manager - Workforce Management

role at

PwC PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Be among the first 25 applicants Join to apply for the

Manager - Workforce Management

role at

PwC Job Description & Summary A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.

People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.

HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.

HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.

Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.

HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.

Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.

Line of Service Tax

Industry/Sector Not Applicable

Specialism General Tax Consulting

Management Level Manager

Job Description & Summary A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.

People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.

HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.

HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.

Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.

HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.

Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.

Role specific responsibilities: Proactively assist in the management of several clients, while reporting to Senior Managers and above

Train, support and lead team members

Establish effective working relationships directly with clients

Contribute to the development of your own and team’s technical acumen

Be actively involved in business development activities to help identify and research opportunities on new/existing clients

Continue to develop internal relationships and your PwC brand

Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc

Ensure the deliverables adheres to the firms' policies and risk management requirements

Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm's/client's expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm's code of ethics and business conduct.

Preferred skills Demonstrate problem solving skills and the ability to work in complex and dynamic environments.

Minimum 6 years of relevant experience within the human capital domain.

Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.

Excellent verbal, written communication skillsand portfolio management skills.

Ability to build and sustain client relationships from day one.

Collaboration and participation within a highly diverse and inclusive team.

Ability to work independently and lead projects or large streams of work.

Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.

Support the sales cycle and help with practice development and eminence building.

Support development of associates by actively guiding them.

Required Skills

Optional Skills

Desired Languages

(If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Project Management and Information Technology Industries Professional Services Referrals increase your chances of interviewing at PwC by 2x Sign in to set job alerts for “Manager Workforce Management” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago TikTok Shop - Workforce Management Program Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Damansara, Selangor, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago HR Business Partner & Transformation Manager

Federal Territory of Kuala Lumpur, Malaysia 6 hours ago HR Business Partner, Consumer Financial Services (CFS)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago HR Business Partner (Wholesales Banking)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 hour ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago Human Resource Business Partner (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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New Job Order: Workforce Management Role Working Hours: 9:00 AM – 6:00 PM Salary: Up to RM6,000 Interview mode: Virtual or Physical onsite Assessment: WFM Assessment only onsite

Roles & Responsibilities: Design and implement scheduling and capacity planning to support multiple projects. Build, develop, and lead a responsive Resource Planning team to meet performance standards and deliver on critical staff planning activities, including: Daily volume forecasting and staff scheduling Weekly scheduling adjustments (e.g., OT plans) Monthly forecasting Performance measurement Develop and manage capacity planning tools to forecast customer volume accurately across various channels (hourly, daily, monthly). Translate forecasts into hiring plans and staff schedules, optimizing placement to match volume patterns. Analyze volume drivers and root causes to identify opportunities for event avoidance and contact reduction. Support contact center operations through forecasting and staffing insights (e.g., seat capacity, workstations, hardware needs). Set and communicate clear goals, objectives, and performance standards across teams. Regularly review WFM procedures to ensure alignment with guidelines and client needs. Participate in special projects and perform other assigned duties. Recommend and implement process improvements for optimal performance in contact center operations. Provide ongoing risk assessments and corrective/preventive actions. Manage internal communication between WFM and stakeholders. Collaborate with business verticals to expand WFM support. Lead strategic WFM initiatives and propose new capabilities to Executive Leadership. Drive cost reduction, service level improvement, and customer satisfaction.

Job Requirements: Minimum 5 years of experience in Workforce Management. At least 2 years in the outsourcing industry. Strong understanding of WFM principles with proven experience in strategic workforce planning in complex environments. Excellent verbal and written communication in Business English. Prior supervisory experience and familiarity with WFM systems, COPC methodology, and Microsoft Office. Strong project management and multitasking skills. Ability to work in a fast-paced, dynamic environment with strong attention to detail. Strong interpersonal skills, with the ability to collaborate across diverse teams and cultures. Experience with SQL, Python, R, and Power BI is an added advantage.

#J-18808-Ljbffr

Experienced Associate - Workforce Management

PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Experienced Associate - Workforce Management

PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 month ago Be among the first 25 applicants

Join to apply for the Experienced Associate - Workforce Management role at PwC Malaysia

Job Description & Summary

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.

Those in workforce strategy at PwC will specialise in providing strategic consulting services to help organisations optimise their workforce and talent management strategies. You will work closely with clients to analyse workforce trends, develop workforce planning strategies, and design talent acquisition, development, and retention programmes to align with business objectives and drive organisational success.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  
  
  

Requirements

• Demonstrate problem solving skills and the ability to work in complex and dynamic environments.
• Minimum 3 years of relevant experience within the human capital domain.
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.
• Excellent verbal, written communication skills and portfolio management skills.
• Ability to build and sustain client relationships from day one.
• Collaboration and participation within a highly diverse and inclusive team.
• Ability to work independently and lead projects or large streams of work.
• Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.
• Support the sales cycle and help with practice development and eminence building.
• Support development of junior associates by actively guiding them.
  
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Career Development, Communication, Emotional Regulation, Empathy, Employee Performance Management, Employee Retention, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Optimism, Organizational Development (OD), Organizational Management, Organizational Psychology, Personnel Development, Statistical Analysis, Statistical Modeling, Strategic Human Resource Planning, Strategic Planning, Strategic Thinking, Talent Acquisition, Talent Development, Talent Management {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Professional Services

Referrals increase your chances of interviewing at PwC Malaysia by 2x

Get notified about new Human Resources Generalist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description & Summary
A career within Workforce services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
General Tax Consulting

Management Level
Senior Associate

Job Description & Summary
A career within Workforce services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
  
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
  
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  
• Review your work and that of others for quality, accuracy and relevance.
  
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  
• Use straightforward communication, in a structured way, when influencing and connecting with others.
  
• Able to read situations and modify behavior to build quality relationships.
  
• Uphold the firm's code of ethics and business conduct.
  
  
  
  
  

Preferred skills

• Demonstrate problem solving skills and the ability to work in complex and dynamic environments.
  
• Minimum 3 years of relevant experience within the human capital domain.
  
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.
  
• Excellent verbal, written communication skillsand portfolio management skills.
  
• Ability to build and sustain client relationships from day one.
  
• Collaboration and participation within a highly diverse and inclusive team.
  
• Ability to work independently and lead projects or large streams of work.
  
• Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.
  
• Support the sales cycle and help with practice development and eminence building.
  
• Support development of junior associates by actively guiding them.
  

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Professional Services

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Job Description Summary

The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.

To be successful in this role, the ideal candidate:

• Is forward thinking — developing processes and technology for a 5+ year vision

• Demonstrates a consultative approach to problem solving

• Effectively communicates — successfully managing up to the executive level and down and across to the collaborator and subject matter expert level

• Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills

• Proactively partners and influences team members across a highly matrixed organization

• Has strong skills to manage leadership audiences, set expectations, and influence both goals and results

• Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors

• Creates well-rounded, scalable, governance models and reasons for large scale improvements

• Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication

• Gets up to speed quickly in new areas

• Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)

Job Description

About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Purpose

The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.

Specific Duties, Activities and Responsibilities

• Associate development 50%

• Change Management 25%

• Stakeholder Management 15%

• Administrative / Other 10%

To be successful in this role, the ideal candidate:

• Is forward thinking — developing processes and technology for a 5+ year vision

• Demonstrates a consultative approach to problem solving

• Effectively communicates — successfully managing up to the executive level and down and across to the collaborator and subject matter expert level

• Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills

• Proactively partners and influences team members across a highly matrixed organization

• Has strong skills to manage leadership audiences, set expectations, and influence both goals and results

• Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors

• Creates well-rounded, scalable, governance models and reasons for large scale improvements

• Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication

• Gets up to speed quickly in new areas

• Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)

Knowledge, Skills and Abilities

I. Service Orientation, Initiative, & Quality

• Grasps precise understanding of quality audit and workforce management objectives & expectations

• Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully

• Develop and implement workforce management strategies to optimize staffing levels and productivity

• Conduct regular quality audits to ensure compliance with company standards and regulatory requirements

• Analyze workforce and quality data to identify areas for improvement and implement corrective actions

• Collaborate with cross-functional teams to address quality issues and enhance operational efficiency

• Train and mentor staff on quality standards and best practices

• Prepare detailed reports on workforce performance and quality metrics for senior management

II. Associate Development

• Onboard, train, motivate and retain talented team members

• Develop influence leaders through practice, policy and feedback

• Coordinate lead resources for coverage and change deliverables aligned with initiative priorities

• Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context

III. Change Management

• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives

• Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results

• Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures

• Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement

IV. Customer Management Escalation

• Ensure continual, clear and relevant communication among team members

• Leverage identified operational performance and trends to reduce escalations and complaints

• Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue

• Prioritize and build business case with measurement scorecard for continuous improvement and other programs

V. Administrative/Other

• Timely completion of any Company or Department required training

• Timely completion of internal company documentation

• Performs other duties as assigned

Requirements:

• Bachelor's degree preferred

• 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement

• 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment

• 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired

• Experience in workforce management, quality assurance and understanding of standard processes strongly desired

• Experience leading Salesforce, CRM or other large enterprise technology changes is desired

• Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI

• Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills

• Strong leadership, group facilitation, emotional intelligence, and project management skills

• Experience with successful implementations of complex technology changes / implementations

• Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments

• Experience working with Customer Service Call Centers and/or Field Technicians is a plus

• Flexible in working hours and be available for on call operations support

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required Skills

Optional Skills

.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY2 Night 10p-7a Mon-Fri (Malaysia)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Workforce Management - Operations, MY Marketplace role at Shopee

• Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities.
• Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand.
• Manages DMS tools for auto assignments setup, capacity changes and productivity settings.
• Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns.
• Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
• Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule.
• Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations.
• Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.
  
  

Job Description

• Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities.
• Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand.
• Manages DMS tools for auto assignments setup, capacity changes and productivity settings.
• Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns.
• Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
• Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule.
• Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations.
• Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.
  
  

Requirements

• At least 2 years of experience as a Real-Time Analyst, WFM or any related roles.
• Strong mathematical, statistical, and analytical skills.
• Strong organizational skills and detail oriented.
• Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus.
• Excellent oral and written communication skills and interpersonal skills.
• Proficient in English (both verbal and written).
• Eager to work in a small team and fast-paced environments.
• Comfortable working with people from diverse cultural backgrounds.
• Bachelor's degree or above.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

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