41 Kronos Administrator jobs in Malaysia

Overview

AI Training Environment Developer - Linux System Administration at Lavu Tech Solutions Sdn Bhd. This individual contributor role reports to the Manager of the Global Factory IT group. We are looking for a sharp, driven, and autonomy-loving team member to join our IT team to shape and build efficient self-learning applications. The contractor will be involved in developing an AI Development and Model Training environment to support global AI Solutions development needs. Key Responsibilities

Design and develop a global AI Training environment that dynamically allocates compute and GPU resources based on model training requirements. Integrate the training environment with the existing Factory MLOps platform for model tracking, cataloging, and deployment using tools such as MLFlow and KServe. Develop a common UI portal for Data Scientists and Communities of Practitioners (CoP) to access the environment, and provide APIs for integration with other factory systems. Collaborate with teams across different sites and departments to ensure the environment meets stakeholder requirements. Implement the environment across Seagates hybrid infrastructure, including AWS cloud and on-premises systems. Support departmental usage tracking and billing through a chargeback model. Provide technical support to users encountering issues. Qualifications

Bachelors or Masters degree in Computer Science or a related field. Outstanding analytical and problem-solving skills. Familiarity with containerized environments, Kubernetes/Docker, and Rancher. Strong understanding of data structures, microservices application design, network protocols, publish-subscribe models, JSON. Proficiency in Python, VueJS, and web services. Experience with virtual machines (VMs), containerized systems, and cloud infrastructure basics (AWS). Operating system experience in Linux. Proven experience in Linux system administration and containerized system development. Hands-on experience with messaging technologies such as RabbitMQ or Kafka. Understanding of GenAI, AI/ML solution architecture, and deployment in manufacturing environments. Excellent communication skills, stakeholder engagement, and team collaboration. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Data Infrastructure and Analytics, Technology, Information and Internet, and Software Development

#J-18808-Ljbffr

New Job Order: Workforce Management Role

• Working Hours: 9:00 AM – 6:00 PM
• Salary: Up to RM6,000
• Interview mode: Virtual or Physical onsite
• Assessment: WFM Assessment only onsite

Roles & Responsibilities:

• Design and implement scheduling and capacity planning to support multiple projects.
• Build, develop, and lead a responsive Resource Planning team to meet performance standards and deliver on critical staff planning activities, including:

1. Daily volume forecasting and staff scheduling
2. Weekly scheduling adjustments (e.g., OT plans)
3. Monthly forecasting
4. Performance measurement

Develop and manage capacity planning tools to forecast customer volume accurately across various channels (hourly, daily, monthly).

Translate forecasts into hiring plans and staff schedules, optimizing placement to match volume patterns.

Analyze volume drivers and root causes to identify opportunities for event avoidance and contact reduction.

Support contact center operations through forecasting and staffing insights (e.g., seat capacity, workstations, hardware needs).

Set and communicate clear goals, objectives, and performance standards across teams.

Regularly review WFM procedures to ensure alignment with guidelines and client needs.

Participate in special projects and perform other assigned duties.

Recommend and implement process improvements for optimal performance in contact center operations.

Provide ongoing risk assessments and corrective/preventive actions.

Manage internal communication between WFM and stakeholders.

Collaborate with business verticals to expand WFM support.

Lead strategic WFM initiatives and propose new capabilities to Executive Leadership.

Drive cost reduction, service level improvement, and customer satisfaction.

Job Requirements:

• Minimum 5 years of experience in Workforce Management.
• At least 2 years in the outsourcing industry.
• Strong understanding of WFM principles with proven experience in strategic workforce planning in complex environments.
• Excellent verbal and written communication in Business English.
• Prior supervisory experience and familiarity with WFM systems, COPC methodology, and Microsoft Office.
• Strong project management and multitasking skills.
• Ability to work in a fast-paced, dynamic environment with strong attention to detail.
• Strong interpersonal skills, with the ability to collaborate across diverse teams and cultures.
• Experience with SQL, Python, R, and Power BI is an added advantage.

#J-18808-Ljbffr

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Manager - Workforce Management role at PwC

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 year ago Be among the first 25 applicants

Join to apply for the Manager - Workforce Management role at PwC

Job Description & Summary
A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
General Tax Consulting

Management Level
Manager

Job Description & Summary
A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.


As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

• Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.
  
• People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.
  
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  
• HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.
  
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
  
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
  
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.
  
  
  

Role specific responsibilities:

• Proactively assist in the management of several clients, while reporting to Senior Managers and above
  
• Train, support and lead team members
  
• Establish effective working relationships directly with clients
  
• Contribute to the development of your own and team’s technical acumen
  
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  
• Continue to develop internal relationships and your PwC brand
  
• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc
  
• Ensure the deliverables adheres to the firms' policies and risk management requirements
  
• Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.
  
  

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
  
• Act to resolve issues which prevent the team working effectively.
  
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
  
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  
• Address sub-standard work or work that does not meet firm's/client's expectations.
  
• Use data and insights to inform conclusions and support decision-making.
  
• Develop a point of view on key global trends, and how they impact clients.
  
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  
• Simplify complex messages, highlighting and summarising key points.
  
• Uphold the firm's code of ethics and business conduct.
  
  
  
  

Preferred skills

• Demonstrate problem solving skills and the ability to work in complex and dynamic environments.
  
• Minimum 6 years of relevant experience within the human capital domain.
  
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.
  
• Excellent verbal, written communication skillsand portfolio management skills.
  
• Ability to build and sustain client relationships from day one.
  
• Collaboration and participation within a highly diverse and inclusive team.
  
• Ability to work independently and lead projects or large streams of work.
  
• Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.
  
• Support the sales cycle and help with practice development and eminence building.
  
• Support development of associates by actively guiding them.
  

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management and Information Technology
• Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

Sign in to set job alerts for “Manager Workforce Management” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

TikTok Shop - Workforce Management Program Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Damansara, Selangor, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

HR Business Partner & Transformation Manager

Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

HR Business Partner, Consumer Financial Services (CFS)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

HR Business Partner (Wholesales Banking)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Human Resource Business Partner (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
• Work closely with client to address schedule changes/concerns.
• Analyse staffing at the postmortem and intraday level to drive decision making.
• Work closely with other WFM teams to drive delivery results
• Monitor Realtime adherence using tools available, IEX, CMS, Verint, Aspect RTA etc.
• Update schedules as needed, Adjust Breaks/Lunches for better performance.
• Participate in relevant meetings.
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
• Handle CNX Internal Customers.

Additional Requirements

• Able to join ASAP.
• Good analytical, numerical and problem-solving skills. WFM-RTA experience - preferred.
• High proficiency in Microsoft Excel Preferred.
• Must possess effective organizational and time management skills with the ability to multitask proficiently.
• Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes.
• Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Strategy/Planning

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr

Overview Concentrix Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.

Work closely with client to address schedule changes/concerns.

Analyse staffing at the postmortem and intraday level to drive decision making.

Work closely with other WFM teams to drive delivery results

Monitor Realtime adherence using tools available, IEX, CMS, Verint, Aspect RTA etc.

Update schedules as needed, Adjust Breaks/Lunches for better performance.

Participate in relevant meetings.

Provide input to stakeholders and drive labor management

Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.

Handle CNX Internal Customers.

Additional Requirements

Able to join ASAP.

Good analytical, numerical and problem-solving skills. WFM-RTA experience - preferred.

High proficiency in Microsoft Excel Preferred.

Must possess effective organizational and time management skills with the ability to multitask proficiently.

Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.

Strong team building and leadership skills, including strong logical thought processes.

Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.

Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Strategy/Planning

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Manager - Workforce Management

role at

PwC PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Be among the first 25 applicants Join to apply for the

Manager - Workforce Management

role at

PwC Job Description & Summary A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.

People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.

HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.

HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.

Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.

HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.

Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.

Line of Service Tax

Industry/Sector Not Applicable

Specialism General Tax Consulting

Management Level Manager

Job Description & Summary A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

As a team, we provide specialist advice to organisations to enable them to design, implement and operate their reward & pay programmes as part of their strategic people agenda. We advise a range of local, regional and global clients on all aspects of reward strategy, underlying compliance and governance in many areas of business-driven HR programs.

You should be interested in building and showcasing your skillset within the following areas:

Workforce of the future - Strategic workforce planning, workforce practices and future of work readiness assessments.

People analytics - Leveraging insights and data to drive decisions on people and organisation requirements and implementation.

HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.

HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing ) and leveraging technology and automation to drive smart and intuitive people practices.

Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.

HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.

Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation. Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carry out data analysis, from basic to multivariate analysis to solve problem.

Role specific responsibilities: Proactively assist in the management of several clients, while reporting to Senior Managers and above

Train, support and lead team members

Establish effective working relationships directly with clients

Contribute to the development of your own and team’s technical acumen

Be actively involved in business development activities to help identify and research opportunities on new/existing clients

Continue to develop internal relationships and your PwC brand

Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc

Ensure the deliverables adheres to the firms' policies and risk management requirements

Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm's/client's expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm's code of ethics and business conduct.

Preferred skills Demonstrate problem solving skills and the ability to work in complex and dynamic environments.

Minimum 6 years of relevant experience within the human capital domain.

Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design.

Excellent verbal, written communication skillsand portfolio management skills.

Ability to build and sustain client relationships from day one.

Collaboration and participation within a highly diverse and inclusive team.

Ability to work independently and lead projects or large streams of work.

Ability to thrive on challenges, multitask and prioritise workload in a fast-paced environment where quality and speed are of essence.

Support the sales cycle and help with practice development and eminence building.

Support development of associates by actively guiding them.

Required Skills

Optional Skills

Desired Languages

(If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Project Management and Information Technology Industries Professional Services Referrals increase your chances of interviewing at PwC by 2x Sign in to set job alerts for “Manager Workforce Management” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago TikTok Shop - Workforce Management Program Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Damansara, Selangor, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago HR Business Partner & Transformation Manager

Federal Territory of Kuala Lumpur, Malaysia 6 hours ago HR Business Partner, Consumer Financial Services (CFS)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago HR Business Partner (Wholesales Banking)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 hour ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago Human Resource Business Partner (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

New Job Order: Workforce Management Role Working Hours: 9:00 AM – 6:00 PM Salary: Up to RM6,000 Interview mode: Virtual or Physical onsite Assessment: WFM Assessment only onsite

Roles & Responsibilities: Design and implement scheduling and capacity planning to support multiple projects. Build, develop, and lead a responsive Resource Planning team to meet performance standards and deliver on critical staff planning activities, including: Daily volume forecasting and staff scheduling Weekly scheduling adjustments (e.g., OT plans) Monthly forecasting Performance measurement Develop and manage capacity planning tools to forecast customer volume accurately across various channels (hourly, daily, monthly). Translate forecasts into hiring plans and staff schedules, optimizing placement to match volume patterns. Analyze volume drivers and root causes to identify opportunities for event avoidance and contact reduction. Support contact center operations through forecasting and staffing insights (e.g., seat capacity, workstations, hardware needs). Set and communicate clear goals, objectives, and performance standards across teams. Regularly review WFM procedures to ensure alignment with guidelines and client needs. Participate in special projects and perform other assigned duties. Recommend and implement process improvements for optimal performance in contact center operations. Provide ongoing risk assessments and corrective/preventive actions. Manage internal communication between WFM and stakeholders. Collaborate with business verticals to expand WFM support. Lead strategic WFM initiatives and propose new capabilities to Executive Leadership. Drive cost reduction, service level improvement, and customer satisfaction.

Job Requirements: Minimum 5 years of experience in Workforce Management. At least 2 years in the outsourcing industry. Strong understanding of WFM principles with proven experience in strategic workforce planning in complex environments. Excellent verbal and written communication in Business English. Prior supervisory experience and familiarity with WFM systems, COPC methodology, and Microsoft Office. Strong project management and multitasking skills. Ability to work in a fast-paced, dynamic environment with strong attention to detail. Strong interpersonal skills, with the ability to collaborate across diverse teams and cultures. Experience with SQL, Python, R, and Power BI is an added advantage.

#J-18808-Ljbffr

Overview

Workforce Management & Productivity Specialist – Allianz Partners

Join to apply for the Workforce Management & Productivity Specialist role at Allianz Partners .

Responsibilities

• Report to the Data Team Manager and work closely with all Head of Departments and Managers.
• Ensure the workforce is efficiently scheduled and deployed to meet business demands.
• Analyse forecast workforce requirements, create schedules, and implement strategies to optimize productivity and service levels.
• Plan and schedule staffing to align with forecasted demand and operational requirements.
• Manage and monitor shift changes, meetings/training events, time-off requests, and employee availability to minimize disruptions.
• Analyse historical data, trends, and forecasts to predict future staffing requirements; develop short- and long-term staffing plans; adjust forecasts based on upcoming projects or changes in business conditions.
• Generate and present regular reports on workforce performance; track KPIs related to productivity, efficiency, and service levels; identify trends and provide insights to optimize strategies.
• Develop and maintain dashboards, reports, and visualizations; use data analysis tools such as SQL, Excel, R, Python, and visualization tools like Tableau or Power BI.
• Collaborate with Operations management to identify opportunities to further optimize the workforce; communicate with staff, management, HR, and Accounting.

What You Bring

• Experience in workforce management, scheduling, or related roles.
• Prior experience in a customer service, call center, or operations environment is preferred.
• Experience with WFM software/tools, database management and data analysis tools.
• Proficiency in Microsoft Office Tools (Excel, Word, PowerPoint), with advanced Excel skills required.
• Analytical skills to analyze data, forecast trends, interpret complex data, generate reports and make informed decisions.
• Excellent verbal and written communication skills for interacting with team members, management, and stakeholders.
• Strong problem-solving skills to address and resolve scheduling and workforce issues.
• High attention to detail and accuracy in managing schedules and analyzing data.
• Effective time management to handle multiple tasks and meet deadlines; adaptability to changing demands.
• Customer-focused mindset to improve service levels and optimize workforce performance.
• Certification in Workforce Management or related areas can be an advantage.
• Ability to work in a fast-paced environment with changing priorities; flexibility to work non-standard hours if needed.

What We Offer

Our employees play an integral part in our success as a business. We empower and encourage personal and professional development with a variety of courses and targeted development programs in a global environment. We support health and wellbeing through Work Well programs to provide peace of mind and better work-life balance.

Allianz Group is one of the world’s trusted insurance and asset management companies. We are an equal opportunity employer and welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

#J-18808-Ljbffr

Overview

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Join to apply for the Assistant Workforce Management Manager role at TDCX .

Get AI-powered advice on this job and more exclusive features.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore !

What is your mission?

• Manage the scheduling and reporting needs of operations serving multiple markets.
• Analyze performance data to identify opportunities to operate more effectively and efficiently.
• Effectively communicate across the client and outsource partner.
• Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
• Handle all first-level escalations from the Operations team.
• Supervise analysts and manage performance.
• Monitor, evaluate and assess unit productivity on a daily basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
• Previous experience with ACD reporting and administration experience is an advantage.
• Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Other
• Industries
• Computer Games and Outsourcing and Offshoring Consulting

About

TDCX is a global leader in BPO, offering CX solutions, sales and digital marketing services, and content moderation across multiple industries.

#J-18808-Ljbffr