55 Korean Bilingual jobs in Malaysia
Loyalty & Care Inbound Call Associate (Bilingual in English & Korean)
Posted 2 days ago
Job Viewed
Job Description
**Job Number** 25135500
**Job Category** Reservations
**Location** CEC Kuala Lumpur, Lot 12B-5 Menara Olympia, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Loyalty & Care Inbound Call Associate (Bilingual in English & Korean)**
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice and email. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Language: English & Korean
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Masterdata Korean Speaker
Posted 9 days ago
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Job Description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
This role is responsible for managing all activities relating to master data maintenance and master data-related processes and requests. The incumbent is also responsible for ensuring compliance with control procedures on the maintenance of master data and governing the integrity of master data in all ERP systems and applications.
What you'll be doing:
Key Results / Accountabilities:
- Maintains (creates, amends, inactivates, and/or deletes) the master data in the ERP systems and/or banking systems or portals based on approved master data change requests received
- Ensures creation and changes made are in accordance with the SOP, policy, regulations, and internal controls requirements
- Maintains proper change records on changes made, including generating reports for review and approval
- Supervises and provides guidance to the Master Data Analyst
- Reviews & approves creation or change made by the Master Data Analyst
- Proactively identifies, proposes, and implements continuous improvement initiatives within existing processes
- Supports new transition and migration projects as assigned
- Assists in ad-hoc functions, assignments, and related duties as and when required.
What you'll need:
Education and Experience
- A Bachelor's Degree in IT or Business Administration, or another related field, is welcome to apply.
- A minimum of 3 years of experience in a Master Data or System Administration role or function.
- A minimum of 1-2 years of experience is welcome to apply.
- Experience in a shared service centre environment will be an advantage
- Experience in using ERP systems
- Computer literate and well-versed with Microsoft Office applications
- Excellent English writing & and communication skills
- Able to speak, read and write in the Korean language.
- Appreciation and ability to link system requirements to business processes and outcomes.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, nand ew ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration, we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people –We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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#J-18808-LjbffrContent Moderator (Korean Speaker)
Posted 1 day ago
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Job Description
Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.
**Responsibilities**
+ Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
+ Collaborate with cross-functional teams to address and resolve safety issues on the platform.
+ Utilize Korean language skills to accurately translate and interpret content for safety assessments.
+ Conduct thorough investigations into potential safety breaches and provide detailed reports.
+ Implement proactive measures to prevent future safety incidents on the platform.
+ Engage with users and stakeholders to gather feedback and improve safety protocols.
+ Stay updated on industry trends and best practices in brand safety and online content management.
+ Provide training and support to team members on brand safety procedures and language translation.
+ Develop and maintain documentation for safety processes and guidelines.
+ Assist in the development of new safety features and tools for the platform.
+ Ensure timely and effective communication of safety updates and changes to relevant parties.
+ Participate in rotational shifts to provide continuous support and coverage for safety operations.
+ Contribute to the overall mission of creating a safe and trustworthy online environment for users.
**Qualifications**
+ Demonstrate proficiency in reading writing and speaking Korean to effectively manage content.
+ Possess strong analytical skills to assess and address safety concerns.
+ Exhibit excellent communication skills to collaborate with diverse teams.
+ Have a keen eye for detail to ensure accuracy in translations and safety assessments.
+ Show adaptability to work in rotational shifts and handle dynamic work environments.
+ Display a proactive approach to problem-solving and safety enhancement.
**Certifications Required**
TOPIK Level 5 / Level 6
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Regional Marketing Officer (Korean Speaker)
Posted 4 days ago
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Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the job Regional Marketing Officer (Korean Speaker)Position Summary
Salary : RM 4500 - RM 7000
Location : Jalan P Ramlee , Kuala Lumpur
Responsibility
- Develop and deliver a strategy for digital communications and social media presence in the korea market
- Provide localized copywriting and design for local marketing activities in Korean
- Set and track goals and key performance indicators to track growth across social media and website
- Oversee campaigns, monitor performance, and return on investment for organic and paid social media channels
- Research and recommend new platforms, offerings, and opportunities to engage new audiences
- Participate in the maintenance of the Korean webpage and put forward suggestions for the optimization of the webpage in line with the local market.
Requirements
- Experience in managing corporate social media.
- Experience in running Google ads and Facebook Ads
- Malaysian
Apply now or contact the below to know more.
WhatsApp / Telegram : +6018-9184054
WeChat : Johnson-JRecruit
Email :
Specialist, Sales Development (Korean Speaker)
Posted 5 days ago
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Job Description
Job Title:
Specialist, Sales Development (Korean Speaker)
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager
Requirement
2+ years of experience in a sales-focused role, with a strong emphasis on lead generation
Proven track record in achieving and exceeding individual and team sales quotas/goals
Experienced in high-volume calling and outbound prospecting
Quick learner with the ability to adapt to new technologies and data tools
Strong problem-solving skills and ability to think strategically
Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
Hands-on experience with Salesforce.com or similar CRM platforms
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English, Korean
Time Type:
Full time
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#J-18808-LjbffrSpecialist, Sales Support (Korean Speaker)
Posted 5 days ago
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Job Description
Add expected salary to your profile for insights
Follow established processes approved by the client and service motion leads
Maintain quality in delivery as per the expectations of each process or motion
Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics
Ensures the integrity of client information maintained in the database systems
Updating and managing Excel spreadsheets
Dealing with external and internal queries in a professional, client orientated manner
Performs QA self-check and peers-check
Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
Prioritizes tasks to meet deadlines, paying attention to details
Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
Effectively maintain and improve Knowledge Base Tool
Effectively identify and call out operational risks to management for review and consideration
Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Other duties, as assigned
You Are/Have
A local Malaysian citizen
Graduates with a Diploma/Degree, up to 0-2 years of relevant working experience preferred
Proficient in Korean and English communication
Certified in TOPIK Level 5 or Level 6
Advance knowledge in Microsoft Office suite (Word, Excel)
Strong attention to detail
Possess effective verbal and written communication skills
Handle confidential information with complete integrity
Prior experience working independently with team-player mindset
Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
Ability to clearly articulate issues and challenges, and propose ideas or solutions
Proven ability to focus on customer needs and communicate with higher level staff, as needed
Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
Prior experience in following scripts and/or processes according to contractual agreements
Proven success in multi-tasking, prioritizing, and managing time effectively
Ability to follow established procedures and practices
Proven success and aptitude to learn new technology and data
Privacy and Information security
Adhere security requirements in the process.
Protect the privacy of personal information.
Our Benefits and Perks
Group Term Life Insurance
Group Health Insurance with coverage for dependents
Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
Employee Assistance Program
Rewards and Recognition Program
Learning and Development Program
Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Mondays
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? How would you rate your English language skills? How much notice are you required to give your current employer?
Information & Communication Technology More than 10,000 employees
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more
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#J-18808-LjbffrMaster Data Specialist (Korean Speaker)
Posted 6 days ago
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Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Master Data Specialist (Korean Speaker) role at Michael Page
Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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- Competitive salary and performance bonus.
- Opportunity to work in a multinational environment.
- Competitive salary and performance bonus.
- Opportunity to work in a multinational environment.
The employer is a large organization operating in the energy and natural resources industry. They are known for offering structured processes and a professional work environment that emphasizes efficiency and accuracy in its operations.
Job Description
- Maintain and update master data records across SAP systems to ensure accuracy and consistency.
- Collaborate with internal teams to gather, validate, and input data in line with company policies.
- Support the accounting and finance department by resolving master data-related queries and discrepancies.
- Ensure compliance with data governance policies and procedures.
- Monitor data quality and perform regular audits to identify and correct errors.
- Prepare reports and documentation related to master data management activities.
- Assist in the implementation of system upgrades and process improvements involving master data.
- Communicate effectively with Korean-speaking stakeholders to address master data requirements.
A Successful Master Data Specialist (Korean Speaker) Should Have
- Diploma/Degree or relevant certification preferred.
- Fluent in Korean (speak, read, and write preferred); TOPIK Level 4 or above preferred.
- SAP experience is required; Salesforce knowledge is an advantage.
- Strong attention to detail and accuracy in managing data records.
- Experience in master data management or related accounting and finance processes.
- Knowledge of data governance principles and best practices.
- Effective communication skills to work with cross-functional teams.
- Proficiency in using relevant accounting or ERP systems.
- Competitive basic salary ranging from MYR 54,000 to MYR 66,000 annually.
- Performance bonus to reward contributions and achievements.
- Opportunities for professional growth in the energy and natural resources industry.
- Structured work environment with a focus on accuracy and efficiency.
- Collaborative culture that values effective communication and teamwork.
Contact: Yin Ern Ngo
Quote job ref: JN-082025-6813059 Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Finance and Accounting/Auditing
- Industries Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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About the latest Korean bilingual Jobs in Malaysia !
Events & Engagements Specialist (Korean Speaker)
Posted 8 days ago
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Job Title: Events & Engagement Specialist (Korean Speaker)
About the job
Our Team:
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
Events & Engagements Specialists (EESs) within Global Meetings & Events, part of the Procurement Services tower, are responsible for implementing event plans and managing operational activities related to services provided by Scientific External Experts (SEE) and Health Care Organizations (HCO) during events. They lead the end-to-end process for various event types including internal events, congresses, conventions, advisory boards, speaker training, and virtual engagements.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.
Main responsibilities:
As an Events & Engagements Specialist, you will be responsible for the seamless execution of a wide range of internal and external events, as well as managing engagements with healthcare professionals and external experts. This role requires strong coordination, compliance awareness, and stakeholder collaboration to ensure impactful, efficient, and compliant event delivery across regions.
On Events:
Partner directly or indirectly through third-party agencies with transversal brand teams, creative agencies, HCOs, associations, and exhibit vendors to deliver a seamless end-to-end event experience that meets or exceeds the expectations of internal and external stakeholders.
Provide input on site selection, service contractors, contract negotiations, and budget planning. Facilitate vendor selection as needed.
Ensure adherence to company policies, particularly those related to transparency and compliance.
Manage remote meetings through local vendors and provide technical and analytical support for hybrid and virtual meetings.
Coordinate logistics such as hotel accommodations, transportation, communication, and facility support, either directly or via third-party agencies.
Plan and oversee various types of meetings, identify risks early, and implement mitigation plans. Manage all logistics including attendee registration, data management, speaker communications, audiovisual needs, and off-site arrangements. Hands-on program management may be required in certain cases.
Ensure effective budget tracking, financial reconciliation, and post-event reporting to identify cost efficiencies and process improvements.
Act as a subject-matter expert for implementing and training users on event technology platforms. Provide technical support and data analysis using tools such as Veeva Vault CRM Events Management, SpotMe, and Cvent.
On Engagements:
Depending on the event type, either oversee or manage activities related to SEE/HCO/patient engagement for event-related services—from event creation and approval to invitations, contract signatures, financial approvals, post-event invoicing, and transparency disclosures.
Provide input to the Global Rationale Form, if required, for event and engagement approval.
Create and support the completion of Service Agreements using One Sanofi tools and platforms. Manage reviews and approvals via the One Sanofi transparency approval and reporting tool. Coordinate agreement signatures by communicating with both internal and external parties, including the Contract Management team for complex agreements.
Manage financial approvals and post-event invoice payments.
Monitor and report on follow-up actions and planning status related to SEE/HCO engagements. Update all related budgets and forecasts.
Deliver the best end-to-end experience for internal and external stakeholders through event planning, execution, and tracking.
Share knowledge and best practices with peers and stakeholders.
Develop strong working relationships through open and transparent communication in all directions.
Ensure vendors and partners consistently meet or exceed expectations by performing continuous evaluations of services and processes.
Provide timely and accurate metrics on event management performance, as well as transparency and compliance indicators.
About you
Experience: Minimum 3–5 years in event planning, contracting, or operational support, preferably in the pharmaceutical/life sciences industry or other regulated markets.
Soft Skills: Strong stakeholder engagement, attention to detail, customer orientation, and adaptability. Able to work independently in a fast-paced, multicultural environment with urgency and accountability.
Technical Skills: Proficiency in Microsoft Office suite. Hands-on experience with tools like Veeva Vault CRM, Cvent, SpotMe, or similar event/contracting platforms is strongly preferred.
Education: Graduate or Postgraduate in Business, Life Sciences, or related disciplines.
Languages: Fluency in English (spoken and written) is required; proficiency in Korean language (spoken and written) is must and in other key market languages (Spanish/German/Russian/Korean/French/Italian/Turkish/Portuguese), with a minimum level of B2/C1 as applicable.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
#J-18808-LjbffrMaster Data Specialist (Korean Speaker)
Posted 9 days ago
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Job Description
The Master Data Management role in the transport and distribution industry involves maintaining accurate and efficient data processes to support organizational needs. This position is essential for ensuring data integrity and compliance within accounting and finance operations.
Client Details
The employer is a large organization operating within the transport and distribution industry, known for its commitment to operational excellence. The company provides extensive opportunities for career growth and contributes to the development of its employees in a professional and structured environment.
Description
- Manage and maintain the accuracy of master data across all systems and processes.
- Ensure compliance with company policies and industry standards in data management.
- Collaborate with cross-functional teams to ensure data consistency and reliability.
- Identify and resolve discrepancies in master data records.
- Develop and implement strategies to improve data quality and efficiency.
- Support the accounting and finance department with data-related inquiries and reports.
- Monitor data management processes to ensure alignment with business objectives.
- Provide training and support to team members on master data procedures.
Profile
A successful Master Data Management professional should have:
- A degree in Accounting, Finance, Business Administration, or a related field.
- Able to speak, read, and write in English and Korean, with a minimum of TOPIK Level 4 proficiency.
- At least 1-2 years of hands-on experience in Master Data Management.
- Proficiency in data management tools and systems.
- Strong analytical and problem-solving skills.
- Attention to detail and commitment to data accuracy.
- Experience in the transport and distribution industry is an advantage.
- Ability to work collaboratively with cross-functional teams.
- Excellent organizational and time management skills.
Job Offer
- Competitive salary package, estimated between MYR 48600 and MYR 59400 annually.
- Additional language allowance
- Hybrid working environment
- Permanent employment with long-term career growth opportunities.
- Supportive and professional work environment.
- Opportunities to work in the transport and distribution industry.
- Comprehensive training and development programs.
If you are detail-oriented and passionate about data management, apply now to join a thriving organization in an exciting industry!
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo +60323024029. Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.
#J-18808-LjbffrHR Services Representative (Korean Speaker)
Posted 9 days ago
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Job Description
Join to apply for the HR Services Representative (Korean Speaker) role at The Estée Lauder Companies Inc.
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Job SummaryThe OneSource HR Services team is a shared services function providing HR/employee services to internal employees. The HR Representative is responsible for delivering high-touch HR support to internal customers, including HR contacts, employees, and managers interacting with OneSource HR.
The role involves two main functions: first, acting as the initial contact for resolving inquiries and requests via telephony, HR portal, or other channels; second, processing transactions related to the employee lifecycle from hire to retire.
Responsibilities- Maintain employee data in Oracle HRIS system ensuring accuracy and integrity
- Manage onboarding and offboarding processes to keep employee records current
- Handle employee inquiries related to movement, benefits, onboarding/offboarding, visas, employment verification, and reporting
- Use tools like Case Management Platform and Five9 telephony system to respond and track requests
- Meet SLAs by providing timely data and service feedback
- Participate in user acceptance testing and HR process migration projects as needed
- Perform any other ad hoc duties and projects
- University degree with at least 2 years’ relevant experience, preferably in customer or employee services
- Excellent customer service and communication skills, with a good telephone manner
- Strong data entry skills with attention to accuracy
- Ability to manage multiple tasks in a dynamic environment
- Positive attitude, responsibility, and commitment
- Proficiency in MS Office; experience with Oracle HR System, telephony, and case management tools is advantageous
- Proficiency in Korean is essential
Employment type: Full-time
Job function: Other
Industries: Hospitals and Healthcare, Non-profit, Government
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