141 Knowledge Management jobs in Malaysia

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This role is not eligible for relocation

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Monitor people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
  • Support continuous learning and development of knowledge management capability.
• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institutionor equivalent experience is preferred
• 1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks.

Business Capability

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust.
• Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

• Acts with integrity-demonstratingthe BP values and behaviours.
• Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.
• Foundational knowledge ofHR management systems, processes and ways of working

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Monitor people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
  • Support continuous learning and development of knowledge management capability.

Essential Education:

• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institutionor equivalent experience is preferred
• 1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks.

Business Capability

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust.
• Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

• Acts with integrity-demonstratingthe BP values and behaviours.
• Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria:

• Foundational knowledge ofHR management systems, processes and ways of working

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

To find a suitable role, use our candidate matching tool below. Here you’ll find the position that’s right for you and be given the opportunity to apply.

Please note: You can apply to one bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year, then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.The list of matched roles below are in no particular order. We recommend you explore each role that is suggested for you and apply to the one you’re most interested in.

Beyond a job

Complete our candidate matching tool questionnaire to find the perfect position for you and be given the opportunity to apply

Students, graduates and early careers Programmes may vary depending on region. Select your location from the list below learn about opportunities in your area.
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bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implement the Operations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Entity: People, Culture & Communications | Job Family Group: HR Group

Key Accountabilities

Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines.

Evaluate and update materials created by stakeholders as requested.

Utilise outlined process(es) and tool(s) to assess and action knowledge and content queries.

Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.

Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.

Monitor people and culture knowledge performance and flag knowledge issues.

Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders (e.g., team leaders, people care advisors) to improve real-time query resolution.

Escalate technical issues or configuration change requests to the Activity Manager / Knowledge Coach when necessary.

Support continuous learning and development of knowledge management capability.

Essential Education

Bachelor’s degree in a relevant technical/business field or equivalent experience

Experience in HR or another shared services environment is preferred

Knowledge management qualification from recognised institution or equivalent experience is preferred

1 – 3 years of experience in Knowledge Management environment or equivalent is preferred

Essential Experience & Job Requirements Technical Capability

Effective writing skills including spelling, sentence structure and grammar.

Creation and maintenance of knowledge base/portal content.

Foundational knowledge of customer relationship management systems, portal and chatbot technologies.

Digital fluency – UX/graphic design, web editing, wireframes and analytical support tools.

Numeracy & analytical thinking – ability to generate and analyse data to inform decisions.

Risk management – proactively mitigates data privacy risks.

Business Capability

Solution focus – applies judgement to identify value-adding solutions.

Stakeholder management – ability to build and maintain relationships with key stakeholders, with a coaching approach.

Business sense & customer focus – understands how activity relates to BP strategy.

Leadership & EQ Capability

Acts with integrity and demonstrates BP values and behaviours.

Inclusion and collaboration – builds inclusive relationships with diverse stakeholders.

Group mindset – considers bigger picture and team perspective.

Calm under pressure and able to work in ambiguous environments.

Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria

Foundational knowledge of HR management systems, processes and ways of working

Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable work-life balance, including flexible working options and parental leave policy. We will provide reasonable adjustments for candidates with disabilities during the interview process.

Other Details Travel Requirement: No travel is expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request adjustments related to bp’s recruiting process. If you would like to request an adjustment, please contact us. Depending on the role, employment may be contingent upon adherence to local policy, including pre-placement checks.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales

Industries: Oil and Gas

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Sign up to receive our monthly bp Energize newsletter and keep up to date on bp news, events, culture and role opportunities. bp is a global company that offers a world of opportunities for both professionals and graduates. You can expect world-class training, the flexibility to realise your full potential and a reward and benefits package that we believe is second-to-none From the people who chart our course to those who put our plans into action, bp is an exciting place to be for anyone who wants to be part of the global energy business

Search for jobs below and register for our talent community to keep up to date with bp and our latest roles. This role is not eligible for relocation Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Foundational knowledge ofHR management systems, processes and ways of working At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Essential Education: Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Desirable Criteria: Foundational knowledge ofHR management systems, processes and ways of working Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills:

Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

To find a suitable role, use our candidate matching tool below. Here you’ll find the position that’s right for you and be given the opportunity to apply.

Please note: You can apply to one bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year, then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.The list of matched roles below are in no particular order. We recommend you explore each role that is suggested for you and apply to the one you’re most interested in. Beyond a job

Complete our candidate matching tool questionnaire to find the perfect position for you and be given the opportunity to apply Students, graduates and early careers

Programmes may vary depending on region. Select your location from the list below learn about opportunities in your area.

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Management Trainee (Library and Knowledge Management)

Department

Library and Knowledge Management

Location

Organisation

Travel Requirement

No

Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment.

Key Responsibilities

• Provide high-quality customer service.
• Foster a welcoming and inclusive library environment for all students and staff.
• Assist library users in locating materials, using library systems, and answering general inquiries.
• Help with check-outs and returns of library materials, including books, periodicals, and other items.
• Organise and re-shelve returned items such as books and digital resources.
• Handle new/renewal membership registrations for the library.
• Handle the new/ renewal of online resources accounts.
• Assist patrons with basic research needs and guide them using library databases and online resources.
• Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters.
• Provide general clerical and administrative support as needed.
• Plan and participate in library events.
• Participate in professional development activities that support the University’s goals and objectives.
• Perform any additional duties assigned by the superior from time to time.
• Assist with maintaining a clean, welcoming, and organised library environment.

Skills and Experiences

Education Qualifications

Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field.

Personal Characteristics & Behaviours

• Ability to interact with students and staff.
• Ability to learn and work independently.

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Management Trainee (Library and Knowledge Management)

Department Library and Knowledge Management Location Organisation Travel Requirement No Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment. Key Responsibilities

Provide high-quality customer service. Foster a welcoming and inclusive library environment for all students and staff. Assist library users in locating materials, using library systems, and answering general inquiries. Help with check-outs and returns of library materials, including books, periodicals, and other items. Organise and re-shelve returned items such as books and digital resources. Handle new/renewal membership registrations for the library. Handle the new/ renewal of online resources accounts. Assist patrons with basic research needs and guide them using library databases and online resources. Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters. Provide general clerical and administrative support as needed. Plan and participate in library events. Participate in professional development activities that support the University’s goals and objectives. Perform any additional duties assigned by the superior from time to time. Assist with maintaining a clean, welcoming, and organised library environment. Skills and Experiences

Education Qualifications Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field. Personal Characteristics & Behaviours Ability to interact with students and staff. Ability to learn and work independently.

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Overview

TikTok Shop - Knowledge Management & Training Program Manager

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Knowledge Management
  • Knowledge Assessment: Monitor online live Knowledge Dashboard of BPO assessments to identify BPO coaching opportunities to uplift BPO Associate knowledge levels, to deliver true resolution.
  • Knowledge Gaps: Identify BPO knowledge gaps within the operation and work with XFN teams to capture missing information from subject matter experts, updating Global & Regional Processes (SOP).
  • Knowledge Articles: Daily audit of public and internal knowledge portals including documents, videos, presentations, training materials to ensure knowledge alignment with Global Process (SOP).
  • Knowledge Usage: Track key metrics related to knowledge base usage, provide feedback to BPO for non-usage by BPO associates.
  • SOP Improvement: Data analysis of customer feedback to identify processes that are not resolving issues. Working with our Regional Solutions to ensure global-SOP enables our BPO operations to have a workable solution that resolves our Buyers, Sellers or Creator issues - first time.
  • Case-Resolution: Work closely with cross-functional teams to troubleshoot and resolve escalated issues, identify the Product/Process/People-Coaching opportunities to reduce future escalations.
• Training
  • Training Assessment: Analyze training needs across all teams, design and deliver targeted training programs.
  • Training Materials: Develop modular training materials, including e-learning modules, instructor-led presentations, Huddles and BPO CRM Scripts.
  • BPO Training: Audit BPO training sessions to assess effectiveness of knowledge transfer and redesign to address any delivery gaps.
  • Training Completion: Track training completion rates, and employee feedback, ensuring prompt completion of all required training.
  • Brand Voice: Review scripts, tickets and IM Chats to ensure the fun & engaging tone in our responses conveys both our brand and true resolution.

Qualifications

Minimum Qualifications

• BA/BS degree or equivalent practical experience required, with 1+ years of experience in Knowledge Management and Training in customer service, preferably within Customer Service.
• Possesses excellent written and interpersonal communication skills, with experience in developing and executing training programs.
• Expertise in learning management systems (LMS), knowledge base platforms, and content tools.

Preferred Qualifications

• Analytical mindset with the ability to drive process improvements and excellence, in a scalable perspective.
• Experience in e-commerce or marketplace platforms is advantageous.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Industries
• Technology, Information and Internet

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Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia

Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Group Tech sector level to enable centralized knowledge management team & repository to ensure technology knowledge is captured, used & updated. Knowledge to be used for demand, delivery & support. As immediate need, knowledge is required for support to resolve incidents faster especially on Tier-1 ecosystem as part of BNM RMIT requirements.

The head of knowledge management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions.

Knowledge management

• Plans, designs & execute knowledge management roadmap towards excellence such as
• Defining targets & plans towards achieving the targets.
• Establishing & grow people, process & technology.
• Grow the knowledge management.
• Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies.
• Continuously review & improve knowledge management operating model & framework as part of roadmap.
• Promoting collaboration & knowledge sharing through defining, supporting & encouraging use of knowledge to employees of all skill levels & roles.
• Ensuring knowledge technologies are up-to-date & working according to function, as well as ensuring that employees are not misusing company tech infrastructure.
• Controlling accessibility & flow of knowledge within the organisation & to external parties.
• Helping capture new knowledge with usage of knowledge base.
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality & effectiveness of knowledge management strategy.
• Providing relevant coaching, training & support to champion a knowledge management culture.

Work landscape:

• Building, maintaining & improve knowledge management especially in group technology landscape.
• Knowledge management may also be extended to overall group level.

Requirements

• Degree in related computer science principles.
• Strong leadership position & proven programme management achievements.
• Hands on experience in knowledge management tools, content management systems & databases
• Ability to categories, tag & structure information effectively.
• Knowledge in banking or financial institutions technology landscape.
• Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents.
• Hands on experience on application &/ infrastructure domain knowledge .
• Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements.
• Use of meta data for search engine & social media.
• Good knowledge processes.
• Critical thinking & able to resolve problems creatively.
• Strong interpersonal & collaborative skills as well as highly effective communication skills.
• Organized, detail oriented and thorough.
• Strong desire to help improve processes & mentor others.
• Knowledge / certification in ITIL is advantageous.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting, Banking, and Financial Services

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Specialist, Orchestration Client Management

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Specialist, Orchestration Client Management

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Overview

TikTok Shop - Knowledge Management & Training Program Manager TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities

Knowledge Management

Knowledge Assessment: Monitor online live Knowledge Dashboard of BPO assessments to identify BPO coaching opportunities to uplift BPO Associate knowledge levels, to deliver true resolution. Knowledge Gaps: Identify BPO knowledge gaps within the operation and work with XFN teams to capture missing information from subject matter experts, updating Global & Regional Processes (SOP). Knowledge Articles: Daily audit of public and internal knowledge portals including documents, videos, presentations, training materials to ensure knowledge alignment with Global Process (SOP). Knowledge Usage: Track key metrics related to knowledge base usage, provide feedback to BPO for non-usage by BPO associates. SOP Improvement: Data analysis of customer feedback to identify processes that are not resolving issues. Working with our Regional Solutions to ensure global-SOP enables our BPO operations to have a workable solution that resolves our Buyers, Sellers or Creator issues - first time. Case-Resolution: Work closely with cross-functional teams to troubleshoot and resolve escalated issues, identify the Product/Process/People-Coaching opportunities to reduce future escalations.

Training

Training Assessment: Analyze training needs across all teams, design and deliver targeted training programs. Training Materials: Develop modular training materials, including e-learning modules, instructor-led presentations, Huddles and BPO CRM Scripts. BPO Training: Audit BPO training sessions to assess effectiveness of knowledge transfer and redesign to address any delivery gaps. Training Completion: Track training completion rates, and employee feedback, ensuring prompt completion of all required training. Brand Voice: Review scripts, tickets and IM Chats to ensure the fun & engaging tone in our responses conveys both our brand and true resolution.

Qualifications

Minimum Qualifications BA/BS degree or equivalent practical experience required, with 1+ years of experience in Knowledge Management and Training in customer service, preferably within Customer Service. Possesses excellent written and interpersonal communication skills, with experience in developing and executing training programs. Expertise in learning management systems (LMS), knowledge base platforms, and content tools. Preferred Qualifications Analytical mindset with the ability to drive process improvements and excellence, in a scalable perspective. Experience in e-commerce or marketplace platforms is advantageous. About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Associate Employment type

Full-time Job function

Project Management and Information Technology Industries Technology, Information and Internet

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Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Group Tech sector level to enable centralized knowledge management team & repository to ensure technology knowledge is captured, used & updated. Knowledge to be used for demand, delivery & support. As immediate need, knowledge is required for support to resolve incidents faster especially on Tier-1 ecosystem as part of BNM RMIT requirements. The head of knowledge management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions. Knowledge management Plans, designs & execute knowledge management roadmap towards excellence such as Defining targets & plans towards achieving the targets. Establishing & grow people, process & technology. Grow the knowledge management. Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies. Continuously review & improve knowledge management operating model & framework as part of roadmap. Promoting collaboration & knowledge sharing through defining, supporting & encouraging use of knowledge to employees of all skill levels & roles. Ensuring knowledge technologies are up-to-date & working according to function, as well as ensuring that employees are not misusing company tech infrastructure. Controlling accessibility & flow of knowledge within the organisation & to external parties. Helping capture new knowledge with usage of knowledge base. Monitor progress by leveraging analytics to assess the impact, engagement, functionality & effectiveness of knowledge management strategy. Providing relevant coaching, training & support to champion a knowledge management culture. Work landscape: Building, maintaining & improve knowledge management especially in group technology landscape. Knowledge management may also be extended to overall group level. Requirements Degree in related computer science principles. Strong leadership position & proven programme management achievements. Hands on experience in knowledge management tools, content management systems & databases Ability to categories, tag & structure information effectively. Knowledge in banking or financial institutions technology landscape. Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents. Hands on experience on

application &/ infrastructure domain knowledge . Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements. Use of meta data for search engine & social media. Good knowledge processes. Critical thinking & able to resolve problems creatively. Strong interpersonal & collaborative skills as well as highly effective communication skills. Organized, detail oriented and thorough. Strong desire to help improve processes & mentor others. Knowledge / certification in ITIL is advantageous. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting, Banking, and Financial Services Referrals increase your chances of interviewing at Maybank by 2x Sign in to set job alerts for “Head of Knowledge Management” roles.

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