194 Knowledge Management jobs in Malaysia

Job summary

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the Operations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines.

Evaluate and update materials created by stakeholders as requested.

Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.

Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.

Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.

Monitor people and culture knowledge performance and flag knowledge issues.

Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.

When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.

Support continuous learning and development of knowledge management capability.

Essential Education:

Bachelor's degree in a relevant technical/business field or equivalent experience

Experience in HR or another shared services environment is preferred

Knowledge management qualification from recognised institution or equivalent experience is preferred

1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

Effective writing skills which include spelling, sentence structure and grammar.

Creation and maintenance of knowledge base/portal content.

Foundational knowledge of customer relationship management systems, portal and chatbot technologies.

Digital fluency – with experience spanning UX/graphic design, web editing, creation of wireframes and analytical support tools.

Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.

Risk management – e.g., proactively takes steps to mitigate against data privacy risks.

Business Capability

Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.

Stakeholder management – ability to build and maintain relationships with key stakeholders, demonstrating consultancy skills and a 'coach approach' to build trust.

Business sense & customer focus– keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

Acts with integrity - demonstrating the BP values and behaviours.

Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.

Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.

Calm under pressure and able to work in ambiguous environments.

Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria:

Foundational knowledge of HR management systems, processes and ways of working

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, paid parental leave policy among others We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed.  The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the Operations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries.   The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key accountabilities:

• Implement

• Format, publish and archive knowledge materials in accordance with established writing guidelines.

• Evaluate and update materials created by stakeholders as requested.
• Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
• Build effective relationships with regional delivery centre colleagues and content owners.

• Maintain

• Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.

• Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
• Monitor people and culture knowledge performance and flag knowledge issues.
• Find opportunities for continuous improvement.

• Promote

• Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.

• When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
• Support continuous learning and development of knowledge management capability.

Essential Education:

• Bachelor's degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institution or equivalent experience is preferred
• 1 – 3 Experience in Knowledge Management environment or equivalent is preferred.

Essential Experience & Job Requirements:

Technical Capability

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency – with experience spanning UX/graphic design, web editing, creation of wireframes and analytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Risk management – e.g., proactively takes steps to mitigate against data privacy risks.

Business Capability

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management – ability to build and maintain relationships with key stakeholders, demonstrating consultancy skills and a 'coach approach' to build trust.
• Business sense & customer focus– keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability

• Acts with integrity - demonstrating the BP values and behaviours.
• Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria:

• Foundational knowledge of HR management systems, processes and ways of working

Job Description:

• Develop and maintain Power Query solutions to extract, transform, and load policy data from SQL databases.
• Design and implement Power Automate RPA flows to automate repetitive tasks and integrate with Power Query outputs.
• Migrate existing Excel VBA templates to Power Platform solutions, ensuring continuity and improved efficiency.
• Collaborate with operations teams to understand business processes and identify automation opportunities.
• Ensure data accuracy and integrity in automated workflows, especially for client-facing documents and communications.
• Monitor and troubleshoot automation flows, ensuring minimal downtime and quick resolution of issues.
• Document processes, workflows, and technical specifications for audit and training purposes.

Job Requirements:

• Experience: 2–4 years in insurance operations or similar back-office processing roles.

• Technical Skills:

• Proficient in Power Query and SQL (especially for data retrieval and transformation).

• Hands-on experience with Power Automate (RPA flows, connectors, approvals).

• Added Advantages:

• Experience with Excel VBA, Power BI, or SharePoint.

• Soft Skills:

• Strong analytical and problem-solving abilities.

• Detail-oriented with a focus on data accuracy and compliance.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
Responsible for ensuring AIA's products, services, and internal business processes meet operational quality standards through automation and data integration. This role focuses on modernizing back-end policy owner maintenance workflows by replacing legacy Excel VBA templates with scalable solutions using Power Query and Power Automate. The successful candidate will design, implement, and maintain automated processes that retrieve policy data via SQL and generate client communications efficiently and accurately.

• Develop and maintain Power Query solutions to extract, transform, and load policy data from SQL databases.
• Design and implement Power Automate RPA flows to automate repetitive tasks and integrate with Power Query outputs.
• Migrate existing Excel VBA templates to Power Platform solutions, ensuring continuity and improved efficiency.
• Collaborate with operations teams to understand business processes and identify automation opportunities.
• Ensure data accuracy and integrity in automated workflows, especially for client-facing documents and communications.
• Monitor and troubleshoot automation flows, ensuring minimal downtime and quick resolution of issues.
• Document processes, workflows, and technical specifications for audit and training purposes.

Basic Hiring Requirements

• Experience: 2–4 years in insurance operations or similar back-office processing roles.

• Technical Skills:

• Proficient in Power Query and SQL (especially for data retrieval and transformation).

• Hands-on experience with Power Automate (RPA flows, connectors, approvals).

• Added Advantages:

• Experience with Excel VBA, Power BI, or SharePoint.

• Soft Skills:

• Strong analytical and problem-solving abilities.

• Detail-oriented with a focus on data accuracy and compliance.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for ensuring AIA's products, services, and internal business processes meet operational quality standards through automation and data integration. This role focuses on modernizing back-end policy owner maintenance workflows by replacing legacy Excel VBA templates with scalable solutions using Power Query and Power Automate. The successful candidate will design, implement, and maintain automated processes that retrieve policy data via SQL and generate client communications efficiently and accurately.

• Develop and maintain Power Query solutions to extract, transform, and load policy data from SQL databases.
• Design and implement Power Automate RPA flows to automate repetitive tasks and integrate with Power Query outputs.
• Migrate existing Excel VBA templates to Power Platform solutions, ensuring continuity and improved efficiency.
• Collaborate with operations teams to understand business processes and identify automation opportunities.
• Ensure data accuracy and integrity in automated workflows, especially for client-facing documents and communications.
• Monitor and troubleshoot automation flows, ensuring minimal downtime and quick resolution of issues.
• Document processes, workflows, and technical specifications for audit and training purposes.

Basic Hiring Requirements

• Experience: 2–4 years in insurance operations or similar back-office processing roles.
• Technical Skills:
• Proficient in Power Query and SQL (especially for data retrieval and transformation).
• Hands-on experience with Power Automate (RPA flows, connectors, approvals).
• Added Advantages:
• Experience with Excel VBA, Power BI, or SharePoint.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on data accuracy and compliance.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Department

Library and Knowledge Management

Location

Organisation

Travel Requirement

No

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment.

• Provide high-quality customer service.
• Foster a welcoming and inclusive library environment for all students and staff.
• Assist library users in locating materials, using library systems, and answering general inquiries.
• Help with check-outs and returns of library materials, including books, periodicals, and other items.
• Organise and re-shelve returned items such as books and digital resources.
• Handle new/renewal membership registrations for the library.
• Handle the new/ renewal of online resources accounts.
• Assist patrons with basic research needs and guide them using library databases and online resources.
• Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters.
• Provide general clerical and administrative support as needed.
• Plan and participate in library events.
• Participate in professional development activities that support the University’s goals and objectives.
• Perform any additional duties assigned by the superior from time to time.
• Assist with maintaining a clean, welcoming, and organised library environment.

Education Qualifications

Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field.

Personal Characteristics & Behaviours

• Ability to interact with students and staff.
• Ability to learn and work independently.

Overview

TikTok Shop - Knowledge Management & Training Program Manager

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Knowledge Assessment: Monitor online live Knowledge Dashboard of BPO assessments to identify BPO coaching opportunities to uplift BPO Associate knowledge levels, to deliver true resolution.
• Knowledge Gaps: Identify BPO knowledge gaps within the operation and work with XFN teams to capture missing information from subject matter experts, updating Global & Regional Processes (SOP).
• Knowledge Articles: Daily audit of public and internal knowledge portals including documents, videos, presentations, training materials to ensure knowledge alignment with Global Process (SOP).
• Knowledge Usage: Track key metrics related to knowledge base usage, provide feedback to BPO for non-usage by BPO associates.
• SOP Improvement: Data analysis of customer feedback to identify processes that are not resolving issues. Work with Regional Solutions to ensure global-SOP enables our BPO operations to have a workable solution that resolves Buyers, Sellers or Creator issues - first time.
• Case-Resolution: Work closely with cross-functional teams to troubleshoot and resolve escalated issues, identify Product/Process/People-Coaching opportunities to reduce future escalations.

• Training Assessment: Analyze training needs across all teams, design and deliver targeted training programs.
• Training Materials: Develop modular training materials, including e-learning modules, instructor-led presentations, Huddles and BPO CRM Scripts.
• BPO Training: Audit BPO training sessions to assess effectiveness of knowledge transfer and redesign to address any delivery gaps.
• Training Completion: Track training completion rates, and employee feedback, ensuring prompt completion of all required training.
• Brand Voice: Review scripts, tickets and IM Chats to ensure the fun & engaging tone in our responses conveys both our brand and true resolution.

Minimum Qualifications

• BA/BS degree or equivalent practical experience required, with 1+ years of experience in Knowledge Management and Training in customer service, preferably within Customer Service.
• Excellent written and interpersonal communication skills, with experience in developing and executing training programs.
• Expertise in learning management systems (LMS), knowledge base platforms, and content tools.

Preferred Qualifications

• Analytical mindset with the ability to drive process improvements and excellence, in a scalable perspective.
• Experience in e-commerce or marketplace platforms is advantageous.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We strive to do great things with great people, embracing curiosity, humility, and impact in a rapidly growing tech company.

Join us and grow together.