118 Knowledge Management jobs in Malaysia

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Search for jobs below and register for our talent community to keep up to date with bp and our latest roles. This role is not eligible for relocation Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Foundational knowledge ofHR management systems, processes and ways of working At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Operations & Advisory is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implementtheOperations & Advisory management strategy. The person will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base. Key accountabilities: Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders as requested. Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Find opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. When necessary, bring up technical issues or configuration change requests to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability.

Essential Education: Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institutionor equivalent experience is preferred 1 – 3 Experience in Knowledge Management environment or equivalent is preferred. Essential Experience & Job Requirements: Technical Capability Effective writing skills which include spelling, sentence structure and grammar. Creation and maintenance of knowledge base/portal content. Foundational knowledge of customer relationship management systems, portal and chatbot technologies. Digital fluency –with experience spanning UX/graphic design, web editing, creation ofwireframes andanalytical support tools. Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions. Riskmanagement –e.g.,proactively takes steps to mitigate againstdata privacyrisks. Business Capability Solution focus – applies judgement and common sense and seeks to identify solutions which will add value. Stakeholder management –ability to build and maintain relationships with key stakeholders, demonstratingconsultancy skills and a ‘coach approach’ to build trust. Business sense & customer focus–keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy. Leadership & EQ Capability Acts with integrity-demonstratingthe BP values and behaviours. Inclusion and working together –proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set - remembers to look beyond individual performance to consider the bigger picture andthe teamperspective. Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences. Desirable Criteria: Foundational knowledge ofHR management systems, processes and ways of working Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills:

Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

To find a suitable role, use our candidate matching tool below. Here you’ll find the position that’s right for you and be given the opportunity to apply.

Please note: You can apply to one bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year, then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.The list of matched roles below are in no particular order. We recommend you explore each role that is suggested for you and apply to the one you’re most interested in. Beyond a job

Complete our candidate matching tool questionnaire to find the perfect position for you and be given the opportunity to apply Students, graduates and early careers

Programmes may vary depending on region. Select your location from the list below learn about opportunities in your area.

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Overview

rhi are looking for an experienced HR Analyst- Knowledge Management to implement the global S&S (Service and Solutions) knowledge management strategy within our clients internal global HR shared services team.

On offer is a 12-month contract and 5 day a week office-based role at our clients' premium headquarters in Bangsar South, Kuala Lumpur.

The HR Analyst -Knowledge Management, is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. You will also receive and execute knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the clients people portal knowledge base.

Responsibilities

Execute

• Format, publish and archive knowledge materials in accordance with established writing guidelines.
• Evaluate and update materials created by stakeholders
• Use outlined processes and tools to handle knowledge and content queries.
• Build effective relationships with global capability hub colleagues and content owners.
• Demonstrate leadership by guiding and developing knowledge analysts and influencing key stakeholders, fostering an inclusive and collaborative work environment.
• Drive the execution of global knowledge strategies, ensuring seamless integration across GCHs. Identify gaps and opportunities for optimization and innovation in knowledge processes and systems.

Maintain

• Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
• Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach
• Use analytics tools and user feedback to continually assess the effectiveness of the knowledge base. Propose and execute data-driven recommendations for improving knowledge accessibility, discoverability, and content relevance.

Promote

• • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • Escalate technical issues or configuration change requests to the relevant stakeholders when necessary.
  • Support continuous learning and development of knowledge management capability.
  • Take on the responsibility of being the main representative for projects involving knowledge, ensuring the entire process is seamless.
  • Coach knowledge management specialist to deliver the best possible experience to colleagues and to encourage development as people professionals.

Qualifications

Qualification

• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institution or equivalent experience is preferred
• 1 year of coaching others and 2-5 years in a shared services environment is preferred.
• User of Sharepoint, Salesforce – added advantage

Other

• You have a knowledge background as involve in project – oversee HR knowledge
• You have exposure in content writing or technical writing – good to have
• Understand that this is not a remote role - Office based Mon-Fri
• Chatbot experience – good to have

If you believe this opportunity is right for you, please click the ‘Apply ’ button to submit your application.

+++

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.

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Overview

rhi are looking for an experienced HR Analyst- Knowledge Management to implement the global S&S (Service and Solutions) knowledge management strategy within our clients internal global HR shared services team. On offer is a 12-month contract and 5 day a week office-based role at our clients' premium headquarters in Bangsar South, Kuala Lumpur. The HR Analyst -Knowledge Management, is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. You will also receive and execute knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the clients people portal knowledge base. Responsibilities

Execute Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders Use outlined processes and tools to handle knowledge and content queries. Build effective relationships with global capability hub colleagues and content owners. Demonstrate leadership by guiding and developing knowledge analysts and influencing key stakeholders, fostering an inclusive and collaborative work environment. Drive the execution of global knowledge strategies, ensuring seamless integration across GCHs. Identify gaps and opportunities for optimization and innovation in knowledge processes and systems. Maintain Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach Use analytics tools and user feedback to continually assess the effectiveness of the knowledge base. Propose and execute data-driven recommendations for improving knowledge accessibility, discoverability, and content relevance. Promote Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. Escalate technical issues or configuration change requests to the relevant stakeholders when necessary. Support continuous learning and development of knowledge management capability. Take on the responsibility of being the main representative for projects involving knowledge, ensuring the entire process is seamless. Coach knowledge management specialist to deliver the best possible experience to colleagues and to encourage development as people professionals.

Qualifications

Qualification Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institution or equivalent experience is preferred 1 year of coaching others and 2-5 years in a shared services environment is preferred. User of Sharepoint, Salesforce – added advantage Other You have a knowledge background as involve in project – oversee HR knowledge You have exposure in content writing or technical writing – good to have Understand that this is not a remote role - Office based Mon-Fri Chatbot experience – good to have If you believe this opportunity is right for you, please click the ‘ Apply ’ button to submit your application. +++ About rhi rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry. We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in. rhi-group.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

Key Responsibilities

• Translate complex, AI-driven initiatives into clear, actionable communication for internal stakeholders, including contact centers, technicians, and business teams.
• Drive user adoption of new AI tools by clearly articulating the scope, timing, and benefits of upcoming changes.
• Facilitate weekly stakeholder update sessions to share progress, gather feedback, and align on key decisions.
• Partner with Knowledge Management & Enablement team members to understand project details, user needs, and upcoming feature launches.
• Create concise and engaging content to support awareness, onboarding, and process change communications.
• Use data and analytics to monitor adoption, assess impact, and continuously improve user engagement and business outcomes.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in a services support role within a technology company.
• Excellent verbal and written communication skills, with an emphasis on clarity and simplicity.
• Strong ability to manage multiple projects and deadlines independently.
• Fluent in English and comfortable working with global, cross-functional teams.

Preferred Qualifications

• Experience in change management, user enablement, or communications for AI or digital transformation projects.
• Familiarity with contact center operations and related technologies.
• Demonstrated ability to collaborate with project managers, subject matter experts, end users, and vendors.
• Analytical mindset with the ability to use data to influence decisions and measure success.

About You

You are detail-oriented, creative, and passionate about helping others succeed. You enjoy simplifying complexity and creating order in fast-moving environments. You’re a natural communicator, a team player, and passionate about improving the service experience through innovation and enablement.

If you require an accommodation to complete this application, please

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This job is for a Management Trainee in Library and Knowledge Management. You might like this job because you’ll get hands-on experience helping users find resources, organizing library events, and supporting a friendly, inclusive environment!

Management Trainee (Library and Knowledge Management)

Department

Library and Knowledge Management

Location

Organisation

Travel Requirement

No

Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment.

Key Responsibilities

• Provide high-quality customer service.
• Foster a welcoming and inclusive library environment for all students and staff.
• Assist library users in locating materials, using library systems, and answering general inquiries.
• Help with check-outs and returns of library materials, including books, periodicals, and other items.
• Organise and re-shelve returned items such as books and digital resources.
• Handle new/renewal membership registrations for the library.
• Handle the new/ renewal of online resources accounts.
• Assist patrons with basic research needs and guide them using library databases and online resources.
• Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters.
• Provide general clerical and administrative support as needed.
• Plan and participate in library events.
• Participate in professional development activities that support the University’s goals and objectives.
• Perform any additional duties assigned by the superior from time to time.
• Assist with maintaining a clean, welcoming, and organised library environment.

Skills and Experiences

Education Qualifications

Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field.

Personal Characteristics & Behaviours

• Ability to interact with students and staff.
• Ability to learn and work independently.

We commit to a friendly and professional work environment

Medical Benefits

We provide medical coverage for our staffs.

We support the growth of our employees by offering them opportunities.

Cyberjaya Education Group Berhad, is a public-listed company established in 2017, dedicated to shaping the leaders of tomorrow. Operating in Malaysia's first smart city, Cyberjaya, the University of Cyberjaya and Cyberjaya College Central are key components, along with Cyberjaya College Kuching and Kota Kinabalu, making the organisation a leading provider of Healthcare, Business, Psychology, Occupational Safety &.

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Management Trainee (Library and Knowledge Management)

Department

Library and Knowledge Management

Location

Organisation

Travel Requirement

No

Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment.

Key Responsibilities

• Provide high-quality customer service.
• Foster a welcoming and inclusive library environment for all students and staff.
• Assist library users in locating materials, using library systems, and answering general inquiries.
• Help with check-outs and returns of library materials, including books, periodicals, and other items.
• Organise and re-shelve returned items such as books and digital resources.
• Handle new/renewal membership registrations for the library.
• Handle the new/ renewal of online resources accounts.
• Assist patrons with basic research needs and guide them using library databases and online resources.
• Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters.
• Provide general clerical and administrative support as needed.
• Plan and participate in library events.
• Participate in professional development activities that support the University’s goals and objectives.
• Perform any additional duties assigned by the superior from time to time.
• Assist with maintaining a clean, welcoming, and organised library environment.

Skills and Experiences

Education Qualifications

Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field.

Personal Characteristics & Behaviours

• Ability to interact with students and staff.
• Ability to learn and work independently.

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Management Trainee (Library and Knowledge Management)

Department Library and Knowledge Management Location Organisation Travel Requirement No Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment. Key Responsibilities

Provide high-quality customer service. Foster a welcoming and inclusive library environment for all students and staff. Assist library users in locating materials, using library systems, and answering general inquiries. Help with check-outs and returns of library materials, including books, periodicals, and other items. Organise and re-shelve returned items such as books and digital resources. Handle new/renewal membership registrations for the library. Handle the new/ renewal of online resources accounts. Assist patrons with basic research needs and guide them using library databases and online resources. Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters. Provide general clerical and administrative support as needed. Plan and participate in library events. Participate in professional development activities that support the University’s goals and objectives. Perform any additional duties assigned by the superior from time to time. Assist with maintaining a clean, welcoming, and organised library environment. Skills and Experiences

Education Qualifications Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field. Personal Characteristics & Behaviours Ability to interact with students and staff. Ability to learn and work independently.

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This job is for a Management Trainee in Library and Knowledge Management. You might like this job because you’ll get hands-on experience helping users find resources, organizing library events, and supporting a friendly, inclusive environment! Management Trainee (Library and Knowledge Management)

Department Library and Knowledge Management Location Organisation Travel Requirement No Job Overview

The Management Trainee will assist the library staff in providing high-quality services to library users, supporting library operations, and gaining hands-on experience in a professional library environment. Key Responsibilities

Provide high-quality customer service. Foster a welcoming and inclusive library environment for all students and staff. Assist library users in locating materials, using library systems, and answering general inquiries. Help with check-outs and returns of library materials, including books, periodicals, and other items. Organise and re-shelve returned items such as books and digital resources. Handle new/renewal membership registrations for the library. Handle the new/ renewal of online resources accounts. Assist patrons with basic research needs and guide them using library databases and online resources. Assist in organising, promoting, and facilitating library events, workshops, and educational programmes by helping with social media, flyers, or newsletters. Provide general clerical and administrative support as needed. Plan and participate in library events. Participate in professional development activities that support the University’s goals and objectives. Perform any additional duties assigned by the superior from time to time. Assist with maintaining a clean, welcoming, and organised library environment. Skills and Experiences

Education Qualifications Currently pursuing a Degree/ Diploma in Library and Information Science / Library and Information Management or equivalent qualification in a related field. Personal Characteristics & Behaviours Ability to interact with students and staff. Ability to learn and work independently. We commit to a friendly and professional work environment Medical Benefits

We provide medical coverage for our staffs. We support the growth of our employees by offering them opportunities. Cyberjaya Education Group Berhad, is a public-listed company established in 2017, dedicated to shaping the leaders of tomorrow. Operating in Malaysia's first smart city, Cyberjaya, the University of Cyberjaya and Cyberjaya College Central are key components, along with Cyberjaya College Kuching and Kota Kinabalu, making the organisation a leading provider of Healthcare, Business, Psychology, Occupational Safety &.

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Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia

Head, Knowledge Management, Group Technology and Digital

Maybank Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Group Tech sector level to enable centralized knowledge management team & repository to ensure technology knowledge is captured, used & updated. Knowledge to be used for demand, delivery & support. As immediate need, knowledge is required for support to resolve incidents faster especially on Tier-1 ecosystem as part of BNM RMIT requirements.

The head of knowledge management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions.

Knowledge management

• Plans, designs & execute knowledge management roadmap towards excellence such as
• Defining targets & plans towards achieving the targets.
• Establishing & grow people, process & technology.
• Grow the knowledge management.
• Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies.
• Continuously review & improve knowledge management operating model & framework as part of roadmap.
• Promoting collaboration & knowledge sharing through defining, supporting & encouraging use of knowledge to employees of all skill levels & roles.
• Ensuring knowledge technologies are up-to-date & working according to function, as well as ensuring that employees are not misusing company tech infrastructure.
• Controlling accessibility & flow of knowledge within the organisation & to external parties.
• Helping capture new knowledge with usage of knowledge base.
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality & effectiveness of knowledge management strategy.
• Providing relevant coaching, training & support to champion a knowledge management culture.

Work landscape:

• Building, maintaining & improve knowledge management especially in group technology landscape.
• Knowledge management may also be extended to overall group level.

Requirements

• Degree in related computer science principles.
• Strong leadership position & proven programme management achievements.
• Hands on experience in knowledge management tools, content management systems & databases
• Ability to categories, tag & structure information effectively.
• Knowledge in banking or financial institutions technology landscape.
• Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents.
• Hands on experience on application &/ infrastructure domain knowledge .
• Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements.
• Use of meta data for search engine & social media.
• Good knowledge processes.
• Critical thinking & able to resolve problems creatively.
• Strong interpersonal & collaborative skills as well as highly effective communication skills.
• Organized, detail oriented and thorough.
• Strong desire to help improve processes & mentor others.
• Knowledge / certification in ITIL is advantageous.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting, Banking, and Financial Services

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