1,860 Key Customer jobs in Malaysia

Hiring Company : Texchem-Pack (M) Sdn Bhd

Responsibilities :

• Support daily sales operations for both internal and external needs.
• Respond to customer requests and complaints promptly and accurately.
• Review and verify customer orders before processing.
• Follow up on outstanding payments from customers.
• Strengthen customer relationships to help achieve company goals.
• Coordinate with other departments to ensure smooth workflows.
• Prepare, schedule, coordinate, and monitor assigned projects.

• Schedule and coordinate meetings and conference calls on project-related events with internal team and external customers.

• Review customer agreements before submission to the Legal Department.

• Assist in collecting market intelligence (e.g. market share, pricing, competitors).
• Guide and support junior sales staff in their roles.

Requirements :

• Diploma or Degree in Business Administration or related field.
• 1-3 years of experience in a customer service, sales support, or project coordination role is preferred.
• Strong communication and coordination skills.
• Able to work independently and as part of a team.
• Detail-oriented and proactive in handling tasks.
• Good in handling customers and resolving issues.

Join to apply for the Key Account role at Traveloka

As a Key Account , you will play a pivotal role in ensuring the quality of content for all campaigns and promotions at Traveloka across Singapore and Malaysia . You act as the bridge between stakeholders and the creative team of copywriters, visual designers, and multimedia designers, digesting incoming briefs and ensuring project details are clarified and tightened before delegating to the team . You will work very closely with the Creative Lead, acting as their right-hand person to support their creative strategy, manage day-to-day technical workflow, task assignments, and ensure project execution aligns with timelines and quality standards . You will also actively participate in creative brainstorming sessions, internal pitch presentations, and process improvements to enhance collaboration between the marketing and creative teams.

Main Areas

• End-to-end stakeholder and project management across multiple business units and cross-functional teams in Singapore and Malaysia.
• Work very closely with the Creative Lead, supporting their oversight of big-picture creative strategy while handling day-to-day technical workflow and task management.
• Oversee workload traffic to the creative team, including task allocation, manhour management, and ensuring all stakeholder requests are clarified before delegation.
• Support QC for copy and assets to ensure alignment with the brief, acting as the final checkpoint together with the Creative Lead for campaigns and promotions.
• Develop and implement workflow and task management processes to streamline collaboration between stakeholders and creative teams.

Responsibilities

• Digest incoming briefs and ensure project details are clarified and tightened before delegating to the team.
• Manage scheduling, workload distribution, and resource tracking (manpower, timelines, deliverables).
• Oversee daily task queues, coordinate assignments across multi-disciplinary teams, and ensure timely delivery of assets.
• Review English and local language content produced or translated by copywriters and ensure localization quality.
• Work closely with the Creative Lead to conduct QC of all work produced by internal teams and freelancers before submission to stakeholders.
• Ensure all visuals and copywriting meet a high standard of quality across campaigns, interfaces, and media channels.
• Support creative development for campaigns through team briefings, project discussions, and work delegation.
• Advise stakeholders on workflow, timelines, and deliverables, and negotiate adjustments when necessary.
• Improve collaboration processes between marketing and creative teams to achieve smoother workflows and meet deadlines.
• Communicate proactively with stakeholders and team members, managing changing priorities and resolving blockers.
• Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with production teams, brand identity teams, and external parties to deliver high-quality assets.

Requirements

• Minimum 4 years of experience in an e-commerce, agency, or creative team environment, with project management or copywriting/editorial background.
• Fluency in English and local languages (min. iBT 100 or equivalent if editor/copywriter background).
• Strong understanding of online consumer behavior and marketing campaigns.
• Critical thinking and the ability to persuade audiences through storytelling.
• Exceptional organizational, analytical, multitasking, and problem-solving skills.
• Experience in creating and localizing content for marketing campaigns.
• Excellent communication and critical thinking skills to convey and challenge ideas to support marketing campaign creation for regional customers.
• Critical eye for detail, self-driven in accomplishing projects, and able to work in a fast-paced environment with minimal supervision.
• Ability to manage multiple stakeholders and negotiate timelines effectively.

Bonus / Preferred Skills

• Familiarity with project management and collaboration tools (e.g., Lark, Asana, ProofHub, Jira, Trello).
• Familiarity with basic SEO knowledge.
• Experience with social media content planning.
• Experience coordinating campaigns in cross-market or multi-locale contexts.

Position Summary

1. Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
2. Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role and Responsibilities

Dealer Management

• Building long-term mutually beneficial relationships with the dealers to keep them motivated
• Training dealers' employees for proper display and educating them about product features
• Arranging/ organizing service backup for the dealers
• Give guidelines to the dealers regarding promotional activities
• Ensure that promotional material is properly displayed

Sales Support

• Ensure proper and efficient after-sales support to the dealer
• Give feedback to the dealer regarding his sales support to the customer

MIS

• Ensure timely preparation and dispatch of reports regarding market activities, Competitors' Products/ Prices,/ Promotion activities to the Branch Manager
• Prepare dealer reports related to sales figures, collections, scheme achievement, etc
• Send reports regarding discount schemes, figures, distribution of gifts, etc., to the accounts department

Field Management

• Managing the distribution of goods, which are in high demand but short in supply
• Maintaining contacts with competitors' dealers to extract information

Skills and Qualifications

• Possess a Diploma or Degree in Marketing, Sales Management, or any related field
• Experience of 4-6 years, preferably in the Consumer Electronics Industry, with at least 2 to 3 years of sales experience
• Candidates from the FMCG and Retail industry are encouraged to apply
• Good Communication and negotiation skills
• Good interpersonal skills
• Able to relocate or based in Johor Bahru
• 1-year renewable contract role available

About RPD

RPD is a leading Malaysian wet wipes manufacturer with brands such as Greenwipes, Wiggle Tickle, BuddyX, and TrustedWipes. We serve domestic and global markets across FMCG, industrial, healthcare, and professional channels.

Role Overview

This hybrid role combines Key Account Management with Trade Marketing responsibilities, ensuring RPD's brands grow profitably in retail, distribution, and e-commerce channels.

The manager will:

• Build strong, win-win partnerships with key retailers, distributors, and B2B customers.
• Design and implement trade marketing programs that drive sell-in and sell-out.
• Align customer strategies with brand direction to deliver growth, visibility, and market share gains.

Key Responsibilities

• Key Account Management
• Manage and grow sales with key retailers, pharmacies, supermarkets, distributors, and B2B accounts.
• Negotiate annual business plans, pricing, and trading terms to ensure profitability.
• Secure listings for new products/SKUs, managing product lifecycle in trade.
• Forecast demand and work with Supply Chain to ensure stock availability.
• Track customer performance, margins, and compliance with joint business plans.

Trade Marketing

• Develop and execute trade marketing plans for modern trade, general trade, and e-commerce.
• Plan promotions, displays, sampling, and roadshows to boost visibility and conversion.
• Create POS materials and in-store branding aligned with brand guidelines.
• Drive channel segmentation and tailor marketing execution to each channel.
• Support new product launches with activation strategies and trade toolkits.

Insights & Reporting

• Analyze sales performance, promotional ROI, and competitor activities.
• Provide actionable insights to improve assortment, pricing, and promotional strategy.
• Report on distribution gains, trade program effectiveness, and customer growth.

Collaboration

• Work with Brand Marketing to ensure consistent communication across channels.
• Align with Finance on budgets, trade spend, and profitability targets.
• Collaborate with Operations/Supply Chain on forecast accuracy and timely delivery.

Qualifications & Skills

• Degree in Business, Marketing, or related field.
• 5+ years' experience in FMCG Key Account Management / Trade Marketing.
• Strong negotiation and relationship-building skills with top retailers and distributors.
• Commercial acumen with ability to manage P&L and trade spend effectively.
• Data-driven with strong analytical and presentation skills.
• Knowledge of FMCG, consumer behavior, and retail dynamics in Malaysia & ASEAN.
• Proficient in Excel, PowerPoint, CRM/ERP systems; e-commerce experience is a plus.

Job Types: Full-time, Permanent

Pay: RM7, RM10,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

It's fun to work in a company where people truly BELIEVE in what they're doing
‎

‎

Job Description
As a
*Key Account
, you will play a pivotal role in ensuring the quality of content for all campaigns and promotions at Traveloka across
Singapore and Malaysia
. You act as the bridge between stakeholders and the creative team of copywriters, visual designers, and multimedia designers,
digesting incoming briefs and ensuring project details are clarified and tightened before delegating to the team
. You will
work very closely with the Creative Lead, acting as their right-hand person to support their creative strategy, manage day-to-day technical workflow, task assignments, and ensure project execution aligns with timelines and quality standards *
. You will also actively participate in creative brainstorming sessions, internal pitch presentations, and process improvements to enhance collaboration between the marketing and creative teams.

*Main Areas *

• End-to-end stakeholder and project management across multiple business units and cross-functional teams in Singapore and Malaysia.
• Work very closely with the Creative Lead, supporting their oversight of big-picture creative strategy while handling day-to-day technical workflow and task management.
• Oversee workload traffic to the creative team, including task allocation, manhour management, and ensuring all stakeholder requests are clarified before delegation.
• Support QC for copy and assets to ensure alignment with the brief, acting as the final checkpoint together with the Creative Lead for campaigns and promotions.
• Develop and implement workflow and task management processes to streamline collaboration between stakeholders and creative teams.

Responsibilities

• Digest incoming briefs and ensure project details are clarified and tightened before delegating to the team.
• Manage scheduling, workload distribution, and resource tracking (manpower, timelines, deliverables).
• Oversee daily task queues, coordinate assignments across multi-disciplinary teams, and ensure timely delivery of assets.
• Review English and local language content produced or translated by copywriters and ensure localization quality.
• Work closely with the Creative Lead to conduct QC of all work produced by internal teams and freelancers before submission to stakeholders.
• Ensure all visuals and copywriting meet a high standard of quality across campaigns, interfaces, and media channels.
• Support creative development for campaigns through team briefings, project discussions, and work delegation.
• Advise stakeholders on workflow, timelines, and deliverables, and negotiate adjustments when necessary.
• Improve collaboration processes between marketing and creative teams to achieve smoother workflows and meet deadlines.
• Communicate proactively with stakeholders and team members, managing changing priorities and resolving blockers.
• Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with production teams, brand identity teams, and external parties to deliver high-quality assets.

/p>

Requirements

• Minimum 4 years of experience in an e-commerce, agency, or creative team environment, with project management or copywriting/editorial background.
• Fluency in English and local languages (min. iBT 100 or equivalent if editor/copywriter background).
• Strong understanding of online consumer behavior and marketing campaigns.
• Critical thinking and the ability to persuade audiences through storytelling.
• Exceptional organizational, analytical, multitasking, and problem-solving skills.
• Experience in creating and localizing content for marketing campaigns.
• Excellent communication and critical thinking skills to convey and challenge ideas to support marketing campaign creation for regional customers.
• Critical eye for detail, self-driven in accomplishing projects, and able to work in a fast-paced environment with minimal supervision.
• Ability to manage multiple stakeholders and negotiate timelines effectively.

Bonus / Preferred Skills

• Familiarity with project management and collaboration tools (e.g., Lark, Asana, ProofHub, Jira, Trello).
• Familiarity with basic SEO knowledge.
• Experience with social media content planning.
• Experience coordinating campaigns in cross-market or multi-locale contexts.

/p>

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Position Summary

• Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
• Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role And Responsibilities
Dealer Management

• Building long-term mutually beneficial relationships with the dealers to keep them motivated
• Training dealers' employees for proper display and educating them about product features
• Arranging/ organizing service backup for the dealers
• Give guidelines to the dealers regarding promotional activities
• Ensure that promotional material is properly displayed

Sales Support

• Ensure proper and efficient after-sales support to the dealer
• Give feedback to the dealer regarding his sales support to the customer

MIS

• Ensure timely preparation and dispatch of reports regarding market activities, Competitors' Products/ Prices,/ Promotion activities to the Branch Manager
• Prepare dealer reports related to sales figures, collections, scheme achievement, etc
• Send reports regarding discount schemes, figures, distribution of gifts, etc., to the accounts department

Field Management

• Managing the distribution of goods, which are in high demand but short in supply
• Maintaining contacts with competitors' dealers to extract information

Skills And Qualifications

• Possess a Diploma or Degree in Marketing, Sales Management, or any related field
• Experience of 4-6 years, preferably in the Consumer Electronics Industry, with at least 2 to 3 years of sales experience
• Candidates from the FMCG and Retail industry are encouraged to apply
• Good Communication and negotiation skills
• Good interpersonal skills
• Able to relocate or based in Johor Bahru
• 1-year renewable contract role available
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

It's fun to work in a company where people truly BELIEVE in what they're doing
‎

‎

Job Description
As a Key Account, you are responsible for ensuring the quality of content for all campaigns and promotions on Traveloka Malaysia. You are the essential bridge between stakeholders and the creative team of writers and designers, digesting incoming briefs and ensuring that project details are tightened before delegating to the team. Besides stakeholder management, you will also be involved in creative brainstorms and internal creative pitch presentations.

Main areas

• End-to-end stakeholder and project management
• Key Account is responsible for workload traffic to the team and acts as a final QC for promos and campaigns
• Able to develop workflow and task management to ease the collaboration process between stakeholders and designers

Responsibilities

• Ensure that visuals and copywriting reach a high-quality standard across all campaigns, interfaces, and media channels.
• Support creative development for all campaigns and promotions through frequent team briefings, project discussions, and work delegation.
• Improve the collaboration process between marketing and creative teams to achieve a smooth workflow and meet deadlines.
• Review English and local language content produced/translated by copywriters and ensure localisation quality is met.
• Stakeholder management for all Business Units and cross-function departments in your locale(s).
• Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with the production team, brand identity team, and external parties to deliver high-quality assets.

/p>

Requirements
The Must-Haves

• At least 4 years of experience in an e-commerce creative team
• Fluency in English and the local language (Bahasa Melayu) is a must (min. iBT (Internet-based TOEFL) 100 or its equivalent if editor/copywriter background)
• Have a strong capacity to understand online consumer behaviour
• Critical thinking and the ability to persuade the audience through storytelling
• Outstanding analytical, quantitative, and qualitative problem-solving skills
• Experience in creating and localising content for marketing campaigns
• Excellent critical thinking and communication skills to convey and challenge ideas to support marketing campaign creation for regional customers.
• Critical eye for detail, self-driven in accomplishing projects and coping within a fast-paced environment with minimum supervision.
• Ability to multitask and manage more than one stakeholder

/p>

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Responsibilities:

• Meet clients regularly, find new business, and manage key accounts.
• Understand customer needs and suggest solutions that add value.
• Work with Customer Service and Operations to arrange shipments.
• Help plan and run marketing activities.
• Keep track of market trends and daily updates.
• Prepare sales and profit reports.
• Follow up on payments from customers.
• Maintain good relationships and handle client concerns.
• Take on any other tasks assigned by the management or superiors.

Requirements:

• Possess at least SPM or diploma in Marketing / Business or an equivalent field.
• Minimum of 3-5 years of relevant experience, preferably in sales, key account management, or a related role.
• Proven track record in sales (ideally within the logistics or transportation industry).
• Strong communication and negotiation skills.
• Able to work both independently and collaboratively within a team.
• Problem-solving mindset with the ability to work well under pressure.

Basic Salary:

RM3,000.00 – RM4,500.00 per month
(excluding commission)

AMOREPACIFIC MALAYSIA is looking for a dynamic and results-driven Key Account personnel to manage and grow the Hair&Beauty division. This role is responsible for driving sales, enhancing brand presence, and maintaining strong relationships with key stakeholders.

1. Sales & Key Account Management

• Lead the overall sales and marketing strategy to achieve company-set objectives in sales revenue, profitability, and brand image.

• Develop and implement annual sales plans, strategies, and budgets, ensuring alignment with business goals.

• Analyze market trends, foresee future developments, and develop strategies to maintain a competitive edge.

• Formulate and execute key sales promotions and product launches to drive market penetration.

2. Relationship Management & Customer Engagement

• Build and maintain strong relationships with FMCG buyers, category managers, and key stakeholders.

• Nurture positive and efficient relationships at all levels to ensure smooth execution of sales and marketing strategies.

• Manage customer activity through CRM tools, ensuring maximum efficiency, visibility, and follow-up on open issues.

3. Business Development & Market Execution

• Drive key market execution strategies, including sales promotions, visual merchandising enhancements, and planogram optimization.

• Monitor and analyze competitor activities, leveraging insights to develop strategic responses and tactical plans.

• Ensure optimal inventory levels to minimize out-of-stock situations and excess inventory.

• Develop detailed operational plans for sales volume, P&L tracking, and business performance reporting.

4. Reporting & Business Analysis

• Monitor sell-in, sell-out, and stock movement, ensuring continuous business growth.

• Provide insights and recommendations through data analysis, sales tracking, and competitor benchmarking.

• Prepare monthly and quarterly business reviews for internal stakeholders

Qualifications

• Bachelor's degree or equivalent experience in Business
• Minimum 3 years and above of relevant work experience in FMCG/Beauty industry
• Working experience with Watsons
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

Who we are looking for

• Confident self-starter with a high level of drive, energy, integrity, and professionalism
• Proactive, well discipline, positive, resourceful, creative, well organized with a keen eye for details and able to multi-task
• Self-motivated, willing to learn attitude, committed, determined, diligent and trustworthy nature.
• Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.
• Able to work independently and be a dedicated team player in a fast-paced and dynamic environment.