615 Key Customer jobs in Malaysia

Key Account Management (Customer Service) - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Job Description

Act as the primary point of contact between the Inhouse team and BPO Develop and maintain the overall management of the BPOs Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved in penalties tracking and discussion Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates,contracts and kpi metrics Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy Management of contract and addendums based on operational requirements and changes in the prior agreement signed. Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals. Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values. Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.

Requirements

Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST Experience in workforce management(WFM)/project management is an added value Must be individual and team contributor to achieve team’s KPI Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center Strong analytical, problem-solving, and trend analysis skills Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks Proven ability to manage relationships within BPOs/across multiple stakeholders Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint)

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at Shopee by 2x Get notified about new Key Account Management Specialist jobs in

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Petaling Jaya, Selangor, Malaysia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview

The Key Account Executive (KAE) is responsible for assisting Key Account Manager in managing and developing a set of key-account customers on a national level. They’re responsible for achieving sales targets in the given customers. The Key Account Executive reports to the Key Account Manager and assists KAMs in effectively managing key customer accounts by providing support and executing strategies.

Responsibilities

• Customer Business Planning : Support KAM in preparing the CBP by providing market or outlets insight, sales reporting, and other operation information.
• Promotion Planning & Execution : Audit key monthly activities and POSM/premium executed as per guideline based on JUMP merchandiser photo/report and also during market visit.
• Business Review & Market Visit : Conduct regular market visit to store level and gather feedbacks such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities and address immediate concerns.
• Administrative : Provide administrative support i.e. order tracking, payment request, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.

Qualifications

• Bachelor’s Degree (Nice to Have)
• Minimum 3 years of experience in Sales Department/Modern Trade
• FMCG dynamics knowledge
• Good knowledge of MS Office
• Fluency in English is a plus

Additional Information

What’s it like to work at JACOBS DOUWE EGBERTS?

At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching and experiences. We want you to be the best that you can be and encourage you to take ownership for your career.

Other benefits you might be interested:

Medical
Handphone and Transportation
Outstanding Career Development Opportunities
The best coffee and tea served all day in our office – Can you imagine that?

Are you ready to make that career shift & grow a great portfolio with us?

Click the‘I'm Interested’button and we will get in touch with you soon.

Company Description

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Old Town, Kenco, Pilao & Gevalia etc.

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Join to apply for the Key Account Executive role at iNova Pharmaceuticals

Join to apply for the Key Account Executive role at iNova Pharmaceuticals

About INova

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

About INova

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

The Opportunity

We currently have an opportunity for Key Accounts Executive, to join our Malaysia Commercial team on a full-time basis.

Reporting to the Key Account Manager, this role is responsible for executing the Malaysia growth strategy by developing key account plans, budgeting, forecasting and implement marketing plans of assigned products. They will lead OTC team (if any) and monitor and control on TTA fund allocation base on the target set in order to deliver agreed financial and market share targets for Malaysia. The role be responsible for monitoring brand performance in the context of the local competitive and macro-environment and adjust executional strategies appropriately to maximise performance.

Key Accountabilities And Performance Indicators Include

• Prepare the annual key account plans, budgets and forecasts; and manage all budget efficiently and monitor its effectiveness to ensure a positive ROI on investments.
• Analyse customer and market information to carry out joint Category management projects with customers.
• To develop and implement brand visibility at the right touch point to create awareness and draw consumer to iNova brand.
• To negotiate yearly trading terms with all key accounts in line with annual business plan targets and budget
• To execute monthly operational plan by monitoring both timeline and budget in order to meet budget phasing and sales phasing.
• Monitor performance of strategic plans and evaluate successes, risks and opportunities and formulate plans to address challenges.
• Developing and maintaining long term strategic relationships with key customers
• Partner with key stakeholder both internal and external
• Lead OTC/ CHC (Modern trade) team member
• Developing a solid and trusting relationship between major key clients and company
• Anticipating key account changes and improvements
• Business review and Sales presentation and line reviews and deliver a complete package included pricing and promotions.
• Communicate cross- functional roles in the process.
• Actively seeks to learn and track market intelligence from customer.
• Work with Category Development Managers to develop plans to drive category / trade business plans.
• Submit regular report on business related selling and marketing activities
  
  
  

About You

To be successful in this role, you will possess a recognised university degree and/or Masters/MBA and the following:

• 5+yrs experience of managing accounts, relationships and other relevant experience.
• 5+yrs experience of people management skill.
• Confident and assertive
• Be good with number and have business sense, an understand of retail laws.
• Have a commitment to customer service.
• Be able to work under pressure and handle challenging situation.
• 7+yrs experience in Pharmacy sector with good knowledge on TTA
• Understands business strategy and can contribute effectively to account planning and budgeting.
• A good understanding of what is required to develop and maintain the most valuable customer
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent communication skills (verbal and written) including experience with Microsoft presentations.
  
  
  

Personal Attributes

• A team player who is able to work well with colleagues across different functions.
• Able to work in a fast-paced environment and deal with ambiguity.
• Ability to multi-task, work independently with attention to detail
• Understands strategic planning and has strong analytical and numerical reasoning.
• Strongly results oriented with a demonstrable record of success.
• Excellent written and verbal communication skills
• When faced with a problem, finds constructive solutions.
• Acts with integrity and is trustworthy.
• Self-motivated and able to thrive in a results-driven environment.
• Flexibility and agility in thinking.
  
  
  

Additional Requirements / Working Conditions

• Adhere to company values at all times
  
  
  

If you wish to be part of an energetic team within a thriving organisation, focused on bringing innovative products to market, please APPLY TODAY! We want you to join us in our pursuit of healthy living!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Pharmaceutical Manufacturing

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Get notified about new Key Account Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Key Account Manager - Business Development

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Relationship Manager / Key Account Manager - Lifestyle Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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• Manage sales of company's product and services for MT channel. (IKA & LKA)
• Ensures consistent & profitable growth in sales revenues through MT channel.
• Identifies objectives, strategies and action plans to improve short and long-term sales.
• Through positive planning, development & management of sales personnel.
• Identify issue on stock ordering, checking stock balance DC & minimize on the return

Requirements:

Education and Experience

• Minimum 2 years experience, preferably from FMCG industry
• Experience in sales and marketing experience

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Food and Beverage Services

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Pelabuhan Klang, Selangor, Malaysia MYR4,500.00-MYR5, hours ago

Account Executive (based in Bandar Bukit Raja)

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Serve as the lead point of contact for all customer account management matters.

Build and maintain strong, long-lasting client relationships.

• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas (Incentives/ Bonuses upon achieving targets).
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Job Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills preferably in Mandarin, English, and BM.
• Energetic, self-motivated, independent, resourceful and results-oriented.
• Proficient in Word, Excel, Outlook and PowerPoint.

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1 week ago Be among the first 25 applicants

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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Key Account Executive position to be based in Ipoh, Perak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
  
  

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
• Collaborate with various stakeholders to ensure project delivered timely
• Collaborate with internal departments to facilitate client need fulfillment
  
  

Qualifications

• 2-3 years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage
  
  

Key Competencies:

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation
  
  

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
  
  

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development and IT Services and IT Consulting

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Ipoh, Perak, Malaysia MYR1.00-MYR5,000.00 2 months ago

Ipoh, Perak, Malaysia MYR2,500.00-MYR5,000.00 4 days ago

Ipoh, Perak, Malaysia MYR2,000.00-MYR3,000.00 1 week ago

Business Development Executive- Outdoor Sales Consultant (Chemor)

Ipoh, Perak, Malaysia MYR3,500.00-MYR5,000.00 1 month ago

Ipoh, Perak, Malaysia MYR3,500.00-MYR4,500.00 2 weeks ago

Ipoh, Perak, Malaysia MYR3,500.00-MYR5,000.00 1 week ago

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About the opportunity

We are looking for a KeyAccount Executive position to be based in Ipoh, Perak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate with internal departments to facilitate client need fulfillment

What you need to be successful

• 2-3years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCGand e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

Key Competencies:

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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We are looking for a young, energetic, and dedicated Key Account Executive to lead key affiliate accounts. In this role, you will be responsible for building strong relationships with affiliate partners and addressing their questions and concerns to ensure their satisfaction and success.

Your Key Responsibilities:

• Build and maintain strong relationships with key affiliate partners.
• Provide strategic account services and resolve any challenges faced by key partners.
• Keep affiliate partners updated on new marketing campaigns.
• Manage and profile details of new affiliate partners in the CRM.
• Ensure accurate reporting and analysis by updating reports monthly.
• Develop ideas for reward and incentive systems to drive affiliate partner engagement.

What You’ll Need:

• Diploma/Advanced Diploma, Bachelor's Degree/Post Graduate Diploma in Business Studies, Administration, Management, Marketing, Psychology, or a related field.
• Experience in client servicing and managing key account partners.
• Minimum of 2 years of experience in a relevant field.

Bonus Points For:

• Strong numerical sensitivity and proficiency in data analysis.
• Excellent communication skills in English, Mandarin, and Malay.
• Good problem-solving abilities.
• Self-initiative and creative thinking.

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This job is for a Key Account Executive in the healthy snack industry. You might like this job because it involves building relationships with retail partners and driving sales, all while promoting delicious, wholesome snacks!

Ready to take a bite into a career in the healthy snack industry? Join us as we expand our team!

If you're passionate about wholesome snacks and eager to grow your career, we're the perfect match.

We are looking for a competitive Key Account Executive to champion the Corporate sales area and develop existing customers to help us become the number 1 healthy snack brand in the region. Responsibilities include:

• Planning and executing the company’s retail distribution and trade marketing strategy in MY, SG, and export markets
• Planning, forecasting, and setting KPIs and targets for retailers and distributors with the manager
• Creating customized business plans to identify target sales channels and key clients, selecting the best products for entry, and developing brand positioning, pricing, and marketing strategies for successful market entry and sales growth
• Developing and maintaining trusting relationships with retail buyers, distributors, and HORECA customers to ensure long-term business success
• Identifying and reaching out to potential retail partners, local and international distributors, and HORECA leads
• Negotiating key terms with new partners and onboarding them to facilitate purchase orders
• Monitoring trade spend effectiveness, forecasting upcoming trade spend, and managing overspending situations
• Coordinating with internal teams on demand planning, export requirements, delivery, and packaging
• Preparing sales reports and market analysis for management to facilitate decision-making
• Performing other projects and tasks as required

Job Requirements

Qualifications

• Minimum 3 years of FMCG key account management experience
• Proven track record in sales and business development
• Strong project management skills
• Excellent communication skills and customer management passion
• Financial acumen and understanding of customer data/metrics
• Relationship-building skills
• Ability to work collaboratively and influence teams
• Entrepreneurial spirit and adaptability to a fast-paced environment
• Willingness to travel within the home country
• Experience in gifting and premium industries is a plus

Skills

Key Account Management, Market Analysis, Key Management

Company Benefits Great Work-Life Balance

We work hard during business hours (9am-6pm) but encourage everyone to spend quality time with family and friends. We support your growth and career development.

Travel Opportunities

As we expand across Southeast Asia and Asia Pacific, there will be opportunities to travel and grow the business.

Enjoy healthy snacks like granolas at work—never go hungry!

We are a passionate, energetic team committed to healthy living. We value respect, independence, and leadership, aiming to empower our team members to excel and lead.

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