439 Key Customer jobs in Malaysia

Key Account Management (Customer Service) - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

• Act as the primary point of contact between the Inhouse team and BPO
• Develop and maintain the overall management of the BPOs
• Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages.
• Keep track of vendor performance, involved in penalties tracking and discussion
• Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets
• Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans
• Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance
• Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates,contracts and kpi metrics
• Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy
• Management of contract and addendums based on operational requirements and changes in the prior agreement signed.
• Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals.
• Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values.
• Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.
  
  

Requirements

• Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST
• Experience in workforce management(WFM)/project management is an added value
• Must be individual and team contributor to achieve team’s KPI
• Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center
• Strong analytical, problem-solving, and trend analysis skills
• Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders
• High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
• Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks
• Proven ability to manage relationships within BPOs/across multiple stakeholders
• Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint)

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Get notified about new Key Account Management Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

KOL Key Account Management (Open to Fresh Graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Mid-Market Relationship Manager, LinkedIn Sales Solutions

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Enterprise Account Manager - ShopeeFood (Fresh Grads are welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Sales Manager (Pro-Active, Corporate) - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Serving Account Manager - Talent Acquisition

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Business Development Manager, LinkedIn Sales Solutions

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Manager, Sales (Client Success Management)

Petaling Jaya, Selangor, Malaysia 1 day ago

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Key Account Management (Customer Service) - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Job Description

Act as the primary point of contact between the Inhouse team and BPO Develop and maintain the overall management of the BPOs Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved in penalties tracking and discussion Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates,contracts and kpi metrics Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy Management of contract and addendums based on operational requirements and changes in the prior agreement signed. Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals. Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values. Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.

Requirements

Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST Experience in workforce management(WFM)/project management is an added value Must be individual and team contributor to achieve team’s KPI Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center Strong analytical, problem-solving, and trend analysis skills Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks Proven ability to manage relationships within BPOs/across multiple stakeholders Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint)

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at Shopee by 2x Get notified about new Key Account Management Specialist jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago KOL Key Account Management (Open to Fresh Graduates)

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Petaling Jaya, Selangor, Malaysia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

As a Key Account, you are responsible for ensuring the quality of content for all campaigns and promotions on Traveloka Malaysia. You are the essential bridge between stakeholders and the creative team of writers and designers, digesting incoming briefs and ensuring that project details are tightened before delegating to the team. Besides stakeholder management, you will also be involved in creative brainstorms and internal creative pitch presentations.

Main areas

End-to-end stakeholder and project management

Key Account is responsible for workload traffic to the team and acts as a final QC for promos and campaigns

Able to develop workflow and task management to ease the collaboration process between stakeholders and designers

Responsibilities

Ensure that visuals and copywriting reach a high-quality standard across all campaigns, interfaces, and media channels.

Support creative development for all campaigns and promotions through frequent team briefings, project discussions, and work delegation.

Improve the collaboration process between marketing and creative teams to achieve a smooth workflow and meet deadlines.

Review English and local language content produced/translated by copywriters and ensure localisation quality is met.

Stakeholder management for all Business Units and cross-function departments in your locale(s).

Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with the production team, brand identity team, and external parties to deliver high-quality assets.

Requirements

The Must-Haves

• At least 4 years of experience in an e-commerce creative team
• Fluency in English and the local language (Bahasa Melayu) is a must (min. iBT (Internet-based TOEFL) 100 or its equivalent if editor/copywriter background)
• Have a strong capacity to understand online consumer behaviour
• Critical thinking and the ability to persuade the audience through storytelling
• Outstanding analytical, quantitative, and qualitative problem-solving skills
• Experience in creating and localising content for marketing campaigns
• Excellent critical thinking and communication skills to convey and challenge ideas to support marketing campaign creation for regional customers.
• Critical eye for detail, self-driven in accomplishing projects and coping within a fast-paced environment with minimum supervision.
• Ability to multitask and manage more than one stakeholder

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be Southeast Asia’s Leading Travel Platform. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.

With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations—all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

Our vision is to enrich people’s life by empowering them in fulfilling their unique travel aspirations, seamlessly.

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It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description As a Key Account, you are responsible for ensuring the quality of content for all campaigns and promotions on Traveloka Malaysia. You are the essential bridge between stakeholders and the creative team of writers and designers, digesting incoming briefs and ensuring that project details are tightened before delegating to the team. Besides stakeholder management, you will also be involved in creative brainstorms and internal creative pitch presentations. Main areas End-to-end stakeholder and project management Key Account is responsible for workload traffic to the team and acts as a final QC for promos and campaigns Able to develop workflow and task management to ease the collaboration process between stakeholders and designers Responsibilities Ensure that visuals and copywriting reach a high-quality standard across all campaigns, interfaces, and media channels. Support creative development for all campaigns and promotions through frequent team briefings, project discussions, and work delegation. Improve the collaboration process between marketing and creative teams to achieve a smooth workflow and meet deadlines. Review English and local language content produced/translated by copywriters and ensure localisation quality is met. Stakeholder management for all Business Units and cross-function departments in your locale(s). Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with the production team, brand identity team, and external parties to deliver high-quality assets. Requirements The Must-Haves At least 4 years of experience in an e-commerce creative team Fluency in English and the local language (Bahasa Melayu) is a must (min. iBT (Internet-based TOEFL) 100 or its equivalent if editor/copywriter background) Have a strong capacity to understand online consumer behaviour Critical thinking and the ability to persuade the audience through storytelling Outstanding analytical, quantitative, and qualitative problem-solving skills Experience in creating and localising content for marketing campaigns Excellent critical thinking and communication skills to convey and challenge ideas to support marketing campaign creation for regional customers. Critical eye for detail, self-driven in accomplishing projects and coping within a fast-paced environment with minimum supervision. Ability to multitask and manage more than one stakeholder If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! About Us

We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be Southeast Asia’s Leading Travel Platform. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.

With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations—all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

Our vision is to enrich people’s life by empowering them in fulfilling their unique travel aspirations, seamlessly.

#J-18808-Ljbffr

Executive, Client Key Account Management Executive, Client Key Account Management

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Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

• Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
• Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.

What You’ll Do :

• Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
• Review business plans in coordination with clients to achieve overall business objectives and profitability.
• Manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients including stock write offs.
• Handles inventory issues internally, and externally with clients in a service-oriented manner.
• Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
• Reports to Manager, Client Key Account Management on departmental issues, non-conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, colleagues, clients, and customers.
• Attends, participates, and conducts meetings (internally and externally) including cross-functional meetings. Supports and participates in cross-functional projects when assigned/appropriate.
• Demonstrate strong understanding of clients' industry/business/products.
• To understand the company digital tools and support services, effectively use our tools, apps including the features, benefits and how to address clients needs.
• Performs other duties as assigned when required.

What will make you successful:

Must-Have:

• Diploma or Bachelor Degree in relevant field
• Minimum 3-4 years’ working experience in related field

Advantage to Have:

• Familiar with SAP system
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider and Supply Chain
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Zuellig Pharma by 2x

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Manage and implement sales plans and strategies in pursuit of volume growth for Key Account. Drive and monitor continuous development and process improvement of Key Account segments for business growth.

Responsibilities

• Strategize, plan, forecast & identify the growth levers for each & every Key Account in order to achieve sales target & business goals.
• Engage and develop strong relationship with all assigned key customers to ensure maximum customers' satisfaction.
• Expand customer base and develop new business opportunities (e.g. new customer, new products range, & etc.)
• Act as the primary contact for key accounts, resolving issues, answering queries, and coordinating with internal teams.
• Negotiate contracts, pricing, and terms to optimize profitability and customer satisfaction.
• Collaborate with inter department to ensure smooth operation and support overall supply chain process.
• Recommend action plan based on data gathered from market survey and report to the management accordingly.
• Plan and monitor all financial matters within team, so as to ensure all the expenditure are within budget.
• Ensure the consistency of debt collection and positive cash flow management.
• Maintain good relationship with other departments and also with the clients.

Qualifications

• Minimum Degree holder
• At least 3-5 years of experience in corporate sales and key account management
• Demonstrable track record of developing a portfolio of key accounts on a regional or national level
• Ability to build relationships with senior managers and decision makers
• Ability to engage and communicate effectively with customers at all levels
• Experience in developing new revenue streams
• Very strong result orientation

Any interested candidate, please apply online or you can email to

Attractive remuneration package awaits you!

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Join to apply for the Key Account Executive role at iNova Pharmaceuticals

Join to apply for the Key Account Executive role at iNova Pharmaceuticals

About INova

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

About INova

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

The Opportunity

We currently have an opportunity for Key Accounts Executive, to join our Malaysia Commercial team on a full-time basis.

Reporting to the Key Account Manager, this role is responsible for executing the Malaysia growth strategy by developing key account plans, budgeting, forecasting and implement marketing plans of assigned products. They will lead OTC team (if any) and monitor and control on TTA fund allocation base on the target set in order to deliver agreed financial and market share targets for Malaysia. The role be responsible for monitoring brand performance in the context of the local competitive and macro-environment and adjust executional strategies appropriately to maximise performance.

Key Accountabilities And Performance Indicators Include

• Prepare the annual key account plans, budgets and forecasts; and manage all budget efficiently and monitor its effectiveness to ensure a positive ROI on investments.
• Analyse customer and market information to carry out joint Category management projects with customers.
• To develop and implement brand visibility at the right touch point to create awareness and draw consumer to iNova brand.
• To negotiate yearly trading terms with all key accounts in line with annual business plan targets and budget
• To execute monthly operational plan by monitoring both timeline and budget in order to meet budget phasing and sales phasing.
• Monitor performance of strategic plans and evaluate successes, risks and opportunities and formulate plans to address challenges.
• Developing and maintaining long term strategic relationships with key customers
• Partner with key stakeholder both internal and external
• Lead OTC/ CHC (Modern trade) team member
• Developing a solid and trusting relationship between major key clients and company
• Anticipating key account changes and improvements
• Business review and Sales presentation and line reviews and deliver a complete package included pricing and promotions.
• Communicate cross- functional roles in the process.
• Actively seeks to learn and track market intelligence from customer.
• Work with Category Development Managers to develop plans to drive category / trade business plans.
• Submit regular report on business related selling and marketing activities
  
  
  

About You

To be successful in this role, you will possess a recognised university degree and/or Masters/MBA and the following:

• 5+yrs experience of managing accounts, relationships and other relevant experience.
• 5+yrs experience of people management skill.
• Confident and assertive
• Be good with number and have business sense, an understand of retail laws.
• Have a commitment to customer service.
• Be able to work under pressure and handle challenging situation.
• 7+yrs experience in Pharmacy sector with good knowledge on TTA
• Understands business strategy and can contribute effectively to account planning and budgeting.
• A good understanding of what is required to develop and maintain the most valuable customer
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent communication skills (verbal and written) including experience with Microsoft presentations.
  
  
  

Personal Attributes

• A team player who is able to work well with colleagues across different functions.
• Able to work in a fast-paced environment and deal with ambiguity.
• Ability to multi-task, work independently with attention to detail
• Understands strategic planning and has strong analytical and numerical reasoning.
• Strongly results oriented with a demonstrable record of success.
• Excellent written and verbal communication skills
• When faced with a problem, finds constructive solutions.
• Acts with integrity and is trustworthy.
• Self-motivated and able to thrive in a results-driven environment.
• Flexibility and agility in thinking.
  
  
  

Additional Requirements / Working Conditions

• Adhere to company values at all times
  
  
  

If you wish to be part of an energetic team within a thriving organisation, focused on bringing innovative products to market, please APPLY TODAY! We want you to join us in our pursuit of healthy living!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at iNova Pharmaceuticals by 2x

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• Manage sales of company's product and services for MT channel. (IKA & LKA)
• Ensures consistent & profitable growth in sales revenues through MT channel.
• Identifies objectives, strategies and action plans to improve short and long-term sales.
• Through positive planning, development & management of sales personnel.
• Identify issue on stock ordering, checking stock balance DC & minimize on the return

Requirements:

Education and Experience

• Minimum 2 years experience, preferably from FMCG industry
• Experience in sales and marketing experience

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Food and Beverage Services

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Pelabuhan Klang, Selangor, Malaysia MYR4,500.00-MYR5,500.00 13 hours ago

Account Executive (based in Bandar Bukit Raja)

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Serve as the lead point of contact for all customer account management matters.

Build and maintain strong, long-lasting client relationships.

• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas (Incentives/ Bonuses upon achieving targets).
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Job Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills preferably in Mandarin, English, and BM.
• Energetic, self-motivated, independent, resourceful and results-oriented.
• Proficient in Word, Excel, Outlook and PowerPoint.

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