10,706 Key Accounts jobs in Malaysia

To manage the overall Modern Trade (MT) channel (both Local & International Key Accounts) including sales programmes. The management of sales programmes includes development of short-term and long-term MT channel sales strategy & tactics, in consultation with line management and aligned to company strategic goals.

You are to ensure we have a strong MT team that builds strong business relationships with all retail partners and key accounts assigned by ensuring strong 4Ps (Product, Price, Place, Promo) sales execution of all our brands in the retail outlets to achieve our strategic business objectives.

Besides MT (LKA & IKA), The incumbent are also assigned to Lead our Central Sales Operations Team along with the Business Partner.

Job Description

• Own and achieve annual sales & profit targets of channels/chains and Central region sales operations.
• Lead & build a high performing MT / Central sales team under your supervision.
• Develop, deploy, execute and measure strategic and tactical sales strategies to achieve our goals.
• Ensure all our brands 4Ps fundamentals are better than competition in the stores and sales team are delivering every day great execution for our products.
• Partner with customers to understand their business needs and objectives.
• Build and maintain a strong collaborative long-lasting customers relationship through periodic JBPs/BRs, effective TTA negotiation and implementation while expanding the company's customer base of assigned channels.
• Effectively communicate the strategic value proposition to our customers through proposals and presentations.
• Collaborate effectively with cross-functional members to ensure we meet all required customer service-level targets.
• Ensure timely and accurate submission of sales forecasting as per SOP.
• To ensure timely collections of all MT customers.
• Understand category-specific trends and reporting on the forces that shift tactical budgets and strategic direction of accounts.
• Provide clear KPI direction to our Key Business Partner in Central Region and ensure progressive Coverage and Distribution Performance.

Job Requirement

• Proven sales experience, consistently meeting or exceeding targets.
• Minimum 3-5 years' experience in the FMCG industry with proven ability in managing MT and GT channel.
• Proven ability to drive the sales process from plan to close.
• Proven ability to articulate the distinct aspects of products and position them against competitors.
• Demonstrable experience in developing client-focused, differentiated and achievable solutions.
• Excellent data analysis, critical-thinking, listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Bachelor degree or equivalent.

Job Type: Full-time

Pay: RM8, RM10,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Key Account Management: 3 years (Preferred)
• FMCG sector: 1 year (Preferred)

Location:

• Shah Alam (Preferred)

Work Location: In person

We're looking for a results-driven Key Accounts Manager to grow and manage strategic partnerships for our Offline Channels. In this role, you'll be responsible for meeting sales targets, executing joint business plans, and optimizing in-store performance through effective promotions and forecasting. You'll also lead a merchandising team, provide market insights, and support cross-functional initiatives. If you're ready to build impactful relationships and drive business growth, we'd love to connect

Key Responsibilities:

• Achieve monthly sales targets for assigned key accounts
• Develop and execute joint business plans and promotions
• Manage trade spend and optimize sales performance
• Forecast stock and plan inventory with distribution centres
• Monitor product lifecycle, stock levels, and in-store execution
• Prepare sales reports and post-promotion analysis
• Build strong relationships with buyers and key stakeholders
• Track market trends and competitor activity
• Lead quarterly business reviews with key partners
• Manage and lead a merchandising team
• Travel as needed for business requirements
• Support ad-hoc commercial projects

Job Requirements

• Bachelor's Degree in Sales, Marketing, Business, or related field
• Minimum 3 years' experience in pharmacy or FMCG key account sales (experience with Watsons/Guardian is a plus)
• At least 1 year of experience managing or leading a sales team
• Strong influencing, negotiation, and presentation skills
• Excellent communication skills in English (additional languages/dialects are an advantage)
• Proficient in Microsoft Excel, Word, and PowerPoint
• Highly organised, results-driven, and adaptable in a fast-paced environment
• Proven ability to build strong business relationships and manage stakeholders effectively

We're looking for a results-driven Senior Key Accounts Manager to grow and manage strategic partnerships for our Offline Channels. In this role, you'll be responsible for meeting sales targets, executing joint business plans, and optimizing in-store performance through effective promotions and forecasting. You'll also lead a merchandising team, provide market insights, and support cross-functional initiatives. If you're ready to build impactful relationships and drive business growth, we'd love to connect

Key Responsibilities:

• Achieve monthly sales targets for assigned key accounts
• Develop and execute joint business plans and promotions
• Manage trade spend and optimize sales performance
• Forecast stock and plan inventory with distribution centers
• Monitor product lifecycle, stock levels, and in-store execution
• Prepare sales reports and post-promotion analysis
• Build strong relationships with buyers and key stakeholders
• Track market trends and competitor activity
• Lead quarterly business reviews with key partners
• Manage and lead a merchandising team
• Travel as needed for business requirements
• Support ad-hoc commercial projects

Job Requirements

• Bachelor's Degree in Sales, Marketing, Business, or related field
• Minimum 3 years' experience in pharmacy or FMCG key account sales (experience with Watsons/Guardian is a plus)
• At least 1 year of experience managing or leading a sales team
• Strong influencing, negotiation, and presentation skills
• Excellent communication skills in English (additional languages/dialects are an advantage)
• Proficient in Microsoft Excel, Word, and PowerPoint
• Highly organised, results-driven, and adaptable in a fast-paced environment
• Proven ability to build strong business relationships and manage stakeholders effectively

Overview

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

Role Summary:

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience.

• Build and maintain strong, trusted relationships with key client stakeholders and decision-makers.
• Drive account growth through cross-selling and up-selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas.
• Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks.
• Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term trust.
• Achieve client relationship targets and KPIs as set by the leadership team.
• Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely.
• Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction.
• Conduct client satisfaction surveys and use feedback to improve account servicing.
• Monitor and report on company performance against SLAs, flagging and mitigating risks where needed.
• Ensure accurate, updated client information and interactions are maintained in CRM tools.

• 5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS, or fintech.
• Strong understanding of customer relationship management and best practices in account servicing.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple levels.
• A strategic mindset with a go-getter attitude and strong business acumen.
• Experience in handling CXO-level conversations and driving account expansion.
• Strong analytical skills with the ability to translate data into actionable insights.
• High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environment.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Interested in building your career at Razorpay Software Private Limited? For details on current openings and to apply, please visit Razorpay's careers page.

Role & Accountabilities

• Assist Key Account Manager on all matters related to account management for the assigned account(s)/channel(s)
• Achieving sell-in target by initiating in-store activities to promote sell-out.
• Building mutual beneficial relationship with key accounts buyer to garner support in trade sell-in, trade terms, A&P spent for store dominations etc.
• Sales team expenses management & credit management
• Propose and plan trade marketing activities by working closely with trade marketers to plan quarterly trade promo   mechanics and present to buyers to negotiate for productive promo spaces.
• Follow up all promotional/ trade activities for respective account(s)/channel(s)
• Track sell-out report, prepare sales review charts and conduct business presentation to key accounts.
• Monitor retail environment, identify threats & opportunities and tracking of competitors' products & activities
• Channel development – continuously pitching for more channels to expand sales networks, warehouse sales opportunity to help clear short expiry stocks.

Requirement

• At least 2-3 years relevant experience, preferably those from beauty, FMCG or healthcare industry.

• Executives specializing in Sales and Business Development will have an added advantage.

• Must possess at least a Diploma / Degree in Business Admin / Marketing or relevant discipline.
• Proficiency computer skills, Microsoft Excel, Word & PowerPoint.
• Required languages: English, Malay and Mandarin.
• Possess own transport and willing to travel extensively.

JOB RESPONSIBILITIES

• To visit customers regularly for sales commitment and ensure efficient order processing from order taking, to data entry by sales clerk and follow up with warehouse for on time delivery.
• To conduct regular reviews and updates with customers to monitor performance and shelf off take of our products and also competitors' products performance and trend.
• To service and support customers to resolve daily trade problems relating to our stock, prompting them on low stock level, ensuring full range of stocks are available and well merchandised, replenished in a timely manner.
• To plan in store promotions and campaigns to increase sales and provide evaluation and sales analysis of each campaign for further improvement.
• To ensure sufficiency of stock, posed materials, standees, light box and all that are necessary for gondola displays and promotions campaigns.
• Assist key accounts managers in negotiations of promotions, business reviews and trading terms of either pharmacy chains or global key accounts or local independent chains.
• Effectively execute simultaneously and consistently all promotions campaigns in all outlets within specific time frame. Ensure that such plans are effectively communicated to local sales personnel and promoter team for uniform and timely execution.
• Identify opportunities for increase sales performance and feedback to superior/ company for new developments and plans to meet target.
• Build and maintain good rapport with customers as well as with internal sales and promoter teams.
• To provide good after sales service to customers and ensure consistent and timely collections of outstanding payments.
• To submit a weekly report to your superior on sales review of outlets covered including sales achieved weekly, stock level, replenishment activities, problems faced/ highlighted by customers and how they were resolved, expense incurred, activities planned or executed during the week and for forthcoming week.
• To perform any other duties as assigned by the Company from time to time.

Others Requirement

• Minimum 3-7 years key account management in FMCG beauty/personal care industry.
• Diploma or Degree in Sales Management, Marketing, Commerce or equivalent
• Computer literate, well-versed in Microsoft Excel, Power-Point
• Strong key account management with good communication and negotiations skills
• Strong planning skills
• Age range of years old.

JOB RESPONSIBILITIES

• To visit customers regularly for sales commitment and ensure efficient order processing from order taking, to data entry by sales clerk and follow up with warehouse for on time delivery.
• To conduct regular reviews and updates with customers to monitor performance and shelf off take of our products and also competitors' products performance and trend.
• To service and support customers to resolve daily trade problems relating to our stock, prompting them on low stock level, ensuring full range of stocks are available and well merchandised, replenished in a timely manner.
• To plan in store promotions and campaigns to increase sales and provide evaluation and sales analysis of each campaign for further improvement.
• To ensure sufficiency of stock, posed materials, standees, light box and all that are necessary for gondola displays and promotions campaigns.
• Assist key accounts managers in negotiations of promotions, business reviews and trading terms of either pharmacy chains or global key accounts or local independent chains.
• Effectively execute simultaneously and consistently all promotions campaigns in all outlets within specific time frame. Ensure that such plans are effectively communicated to local sales personnel and promoter team for uniform and timely execution.
• Identify opportunities for increase sales performance and feedback to superior/ company for new developments and plans to meet target.
• Build and maintain good rapport with customers as well as with internal sales and promoter teams.
• To provide good after sales service to customers and ensure consistent and timely collections of outstanding payments.
• To submit a weekly report to your superior on sales review of outlets covered including sales achieved weekly, stock level, replenishment activities, problems faced/ highlighted by customers and how they were resolved, expense incurred, activities planned or executed during the week and for forthcoming week.
• To perform any other duties as assigned by the Company from time to time.

Others Requirement

• Minimum 3-7 years key account management in FMCG beauty/personal care industry.
• Diploma or Degree in Sales Management, Marketing, Commerce or equivalent
• Computer literate, well-versed in Microsoft Excel, Power-Point
• Strong key account management with good communication and negotiations skills
• Strong planning skills
• Age range of years old.

Role Overview

The Key Account Manager (KAM) is responsible for managing and growing strategic relationships with corporate clients, partners, and institutions. This role requires a strong balance of relationship management, solution selling, and cross-functional coordination to ensure seamless service delivery, client satisfaction, and revenue growth.

Job Responsibilities:

A) Account Management & Relationship Building

• Serve as the primary point of contact for key corporate accounts (e.g., insurers, TPAs, hospital partners, large corporates).
• Build and maintain strong, long-term client relationships at multiple levels (operational and decision-making).
• Understand client needs and business challenges, and provide tailored solutions to address them.
• Proactively manage client expectations and ensure high levels of satisfaction.

B) Business Development & Growth

• Develop account plans to grow revenue, product adoption, and service penetration within assigned accounts.
• Identify opportunities for cross-selling and upselling new services, solutions, or product lines.
• Lead negotiations and secure renewals, extensions, and new contracts.

C) Operational Excellence

• Coordinate with internal teams (operations, finance, clinical, pharmacy, digital health) to ensure timely delivery of services and resolution of client issues.
• Monitor account performance, prepare regular reports, and track key metrics (e.g., sales performance, claim trends, service SLAs).
• Escalate and resolve operational or service issues impacting clients.
• Plan, coordinate, and execute corporate events, wellness programs, and client engagement activities to strengthen partnerships and brand presence.

D) Market & Client Insights

• Stay informed on industry trends, competitors, and regulatory changes impacting clients and the business.
• Gather client feedback and share insights with internal teams to improve services and customer experience.

E) Collaboration & Leadership

• Work closely with cross-functional teams to deliver on client commitments.
• Support the development of proposals, presentations, and tender submissions.
• Mentor junior team members where applicable.

Job Requirements:

• Bachelor's degree in Business, Marketing, Pharmacy, Healthcare Management, or related field.
• Minimum 3–5 years of experience in account management, corporate sales, or business development (preferably in healthcare, insurance, pharmaceutical, or retail industries).
• Strong Relationship & Account Management Skills – Proven ability to build and maintain long-term partnerships with corporate clients and key stakeholders.
• Negotiation & Communication Abilities – Excellent verbal, written, and presentation skills, with experience in contract negotiations and client-facing discussions.
• Analytical & Problem-Solving Skills – Ability to interpret data, identify trends, and develop actionable strategies to drive account growth and client satisfaction.
• Event & Project Management Experience – Skilled in planning and executing corporate events, wellness programs, and client engagement activities, while managing multiple projects simultaneously

Willing to travel to new office in Bukit Raja by October 2025.

If you have what we are looking for, please feel to drop your application directly to