7,488 Key Account Management jobs in Malaysia

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Key Responsibilities:

• Dealer Acquisition: Identify and acquire new motorcycle dealers through established partnerships and other sales channels.
• Dealer Support: Handle inquiries and complaints from dealers, providing effective solutions and recommendations to ensure satisfaction. Visiting motorcycle dealers regularly.
• Due Diligence: Conduct detailed Know Your Customer (KYC) assessments and due diligence for all onboarding applications.
• Contract Management: Arrange for the signing of facility agreements with dealers, ensuring all documentation is complete and accurate.
• Performance Review: Review existing dealer facilities and performance, proposing adjustments to credit limits as needed.
• Additional Duties: Perform any other duties assigned by management as needed.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field is required.

• A minimum of 2 years of experience in key account management, sales, or business development, preferably in a consumer goods or related industry.

• Strong interest and passion for sales.
• Ability to work both independently and as part of a team.
• Meticulous attention to detail and ability to meet targets/KPIs within agreed timeframes.
• Own transport and willingness to travel outside Klang Valley for site visits.
• Ability to speak Mandarin or other dialects to cater to our diverse customer base.
• Proficient in Microsoft Word and Excel.

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.

The Platform Services team at ZALORA is young, highly dynamic, and energetic. The aim of the team is to provide ZALORA’s strategic brand partners with tailored solutions that help grow their business, including fulfillment, marketing, digital eProduction, and data analytics. Think of us as intrapreneurs within ZALORA. The team constantly seeks new business opportunities to position ZALORA as the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical grows, we are looking for a 1SS Key Account Senior Executive. In this role, you will develop, monitor, and manage a portfolio of brands within 1SS.

This dynamic role offers work with top international brands and provides extensive regional and cross-functional exposure. Join us in building the premier e-commerce destination in one of the world's most vibrant markets!

• Engage and build healthy relationships with assigned brands to enhance partnership quality;
• Resolve issues and address complaints to maintain trust;
• Collaborate with stakeholders across teams to ensure brands receive adequate support, maintaining a positive 1SS experience;
• Monitor and grow brand performance to meet sales targets, including cross-selling VAS and opening new channels;
• Continuously learn new skills and stay updated on e-commerce trends; coach brands to adopt new tools and features to boost engagement and retention;
• Lead end-to-end projects from planning to execution, managing small to medium projects with cross-functional teams, such as experience improvement initiatives or brand-driven projects;
• Analyze and prepare monthly performance reports for management and participate in business reviews;
• Maintain healthy inventory levels to support sales and campaigns, monitor inbound plans, and manage stock levels.

• Bachelor's degree or higher preferred;
• 1-3 years of experience in Key Account Management, Project Management, E-commerce, Consulting, SaaS/PaaS, or B2B2C logistics;
• Experience managing diverse stakeholders and driving successful projects;
• Agile, relationship-oriented, and effective in handling responsibilities;
• Organized, diligent, with excellent communication skills;
• Strong Microsoft Office skills (Excel, Word, PowerPoint);
• Data proficiency, experience with tools like Tableau is a plus;
• Interest in data-driven decision making and business improvement.

The ideal candidate should demonstrate motivation, drive, and a willingness to learn. A hands-on attitude, ability to meet deadlines, multitasking skills, and strong communication are essential. Attention to detail and quality management are crucial. Willingness to work in a fast-paced, evolving, and collaborative environment is required.

The Platform Services & Support team is integral within ZALORA's Commercial department, bridging discussions and leading projects between Supply Chain, Operations, Tech, and Commercial teams. Our focus is to create a superior experience for our key trade partners (e.g., Nike, Mango, Topshop) by providing excellent customer service, a fast onboarding process, timely query resolution, and exploring new opportunities for mutual growth.

ZALORA, founded in 2012, is Asia’s leading online fashion destination, with presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan. We offer a wide range of top international and local brands and our own labels across apparel, shoes, and accessories. Part of Global Fashion Group, we lead in online fashion for emerging markets.

ZALORA does not accept unsolicited resumes from third parties unless explicitly agreed upon in writing. Third-party submissions without agreement waive all claims to placement or referral fees if the candidate is hired.

FICO (NYSE: FICO)
is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity

"Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions you're selling reflect cutting-edge, market leading technologies? With more than 65 years of stable growth, FICO's world-class analytic solutions support smarter fraud, risk and customer management decisions for thousands of businesses worldwide. As a highly valued member of the Client Sales team, you will leverage your knowledge, exceptional relationship skills and proven consultative-selling abilities to achieve success."
- Hiring Manager

What You'll Contribute

• Build relationships with senior client stakeholders to gain insights into their most urgent business problems while articulating FICO's capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal sales, product, delivery and marketing experts to formulate and effectively position solution proposals.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Ensure your clients are delighted with solutions purchased and FICO's quality of service, to create win-win relationships that are long-term, expanding and profitable.
• Collaborate with Product Development, Product Marketing, Pre-Sales and Delivery to shape the future direction of our solution road-maps based upon market needs.
• Manage your sales to quarterly and annual targets, with significant earnings upside when you exceed your targets.

What We're Seeking

• Proven experience in building relationships with senior clients combining your understanding of the client's industry and shared business challenges along with your knowledge of FICO's solutions.
• Demonstrated success structuring and selling complex, enterprise solutions to large financial services/banking clients.
• Experience in a consulting environment will be viewed favourably.
• A collaborative style with experience engaging a diverse group of internal colleagues to articulate a truly compelling client value proposition.
• Ability to travel 25-50%.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — More than 90% of US credit decisions involve the FICO Score.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA's strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA's business grows, we are looking for a 1SS key account executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world's most dynamic markets join us

Responsibilities:

• Engaging and building healthy relationship with assigned portfolio brand to enhance the partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to achieve sale target, eg. cross sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project with cross-functional teams; eg. 1SS experience improvement project, project initiated by brands;
• Analyzing and preparing monthly performance figures to management, active participation in monthly business reviews with brand;
• Ensure healthy level of inventory in the warehouse to support daily sales or during campaign, eg. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred
• 1-3 years of working experience in the field of Key Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team
Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world&leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party or candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that suchcandidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do :

• To grow the SME/ commercial portfolio through acquisition of new business with the objective to meet personal targets and department targets
• Acquisition of leads & data via our social media platform by curate content & videos related to SME business with FS financing solutions
• To enhance the profitability of existing customers portfolio through a variety of products offered.
• Coordinate with other departments to facilitate the drawdown of facilities, maximise process efficiency and customer satisfaction.
• Provide updates on customer level information to relevant parties in the organization.
• To identify new opportunities on latest industry trends as to increase revenue growth of the company.

Requirements

What we are looking for:

• 1–3 years of experience in sales & marketing, strong interest in social media content curation. Open for fresh graduation
• Basic understanding of financial analysis and credit assessment is an advantage but not required
• Self-motivated, target-driven, and able to work independently.
• Strong communication and interpersonal skills.
• Proficient in English, Bahasa Malaysia and Mandarin.
• Previous experience in fintech, startup, or B2B marketing is an advantage but not required.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Responsibilities:

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Provide inputs to customers' business plans based on "post analysis" which could include integrating Nielsen data, business intelligence data and point of sale information
• Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
• Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
• Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
• Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
• Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies
• Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.
• Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps
• Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis
• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

Requirements:

• Professional certificates, Diploma, or Degree in Sales/Marketing or related fields
• Minimum 2 year(s) of related FMCG Key Account Management working experience
• Guide team to ensure effective delivery of team's goals
• Drive learning and development of team in the area of Key Account Management and DKSH behavior to achieve team/function goals
• Drive self-learning and improvement in the area of Key Account Management and DKSH behavior as part of continuous learning
• Demonstrate advanced knowledge and understanding of FMCG industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken. Able to converse in Mandarin is an added advantage.
• Consumer Good's experience with Groceries Retailers is highly desirable

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA's strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA's business grows, we are looking for a 1SS key account executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world's most dynamic markets join us

Responsibilities:

• Engaging and building healthy relationship with assigned portfolio brand to enhance the
  
  partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so
  
  that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to achieve sale target, eg. cross
  
  sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce;
  
  knowledge development, and coach brand to adopt new tools and features to drive
  
  customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project
  
  with cross-functional teams; eg. 1SS experience improvement project, project initiated by
  
  brands;
• Analyzing and preparing monthly performance figures to management, active participation in
  
  monthly business reviews with brand;
• Ensure healthy level of inventory in the warehouse to support daily sales or during campaign,
  
  eg. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred
• 1-3 years of working experience in the field of Key Account Management, Project
  
  Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world&leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party or candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that suchcandidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Responsibilities

• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer's expectations and requirements.
• Conduct regular visits to review service performance with the customer.
• Liaise at the appropriate level to ensure customer retention, development and growth of new business.
• Work with the other functions and business's eg Transport, HR, IT, Finance, Marketing to achieve common outcomes.
• Manage the team to enable achievement of agreed revenue, profitability and other performance targets.
• Develop annual customer business plan that support the agreed strategies.
• Enable and manage the achievement of service performance that meets or exceeds customer expectations.
• Continually review and improve business processes to improve productivity and add value to DHL services.
• Plan, organise and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.

Qualifications & Requirements

• Bachelor's Degree in Business Administration or equivalent
• Minimum 5 years experience within Supply Chain / 3rd Party Logistics in Key Account Management
• Ideally previous experience within the product market of the division.
• Able to converse, read and write English & Mandarin at a professional level is a must

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA's strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA's business grows, we are looking for a 1SS key account executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world's most dynamic markets join us

Responsibilities:

• Engaging and building healthy relationship with assigned portfolio brand to enhance the
  
  partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so
  
  that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to achieve sale target, eg. cross
  
  sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce;
  
  knowledge development, and coach brand to adopt new tools and features to drive
  
  customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project
  
  with cross-functional teams; eg. 1SS experience improvement project, project initiated by
  
  brands;
• Analyzing and preparing monthly performance figures to management, active participation in
  
  monthly business reviews with brand;
• Ensure healthy level of inventory in the warehouse to support daily sales or during campaign,
  
  eg. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred
• 1-3 years of working experience in the field of Key Account Management, Project
  
  Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world&leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party or candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that suchcandidate is eventually engaged or employed by ZALORA or Global Fashion Group.

ybRZOaALaP