284 Junior IT jobs in Malaysia

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.

Summary - Assist in maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance. This role provides structured training and serves as an ideal entry point into IT for candidates with minimal experience. Additionally, this role involves assisting support database operations focusing on PostgreSQL and Milvus vector database, including performance monitoring, backup/restore, and database-specific tasks to improve service quality and stability.

Core Responsibilities

• Desktop Support
• Troubleshoot hardware/software issues for employee devices (PCs/printers/video conferencing)
• Deploy OS and office software (Windows/macOS/Office)
• Manage user accounts and permissions (basic AD operations)
• System Monitoring
• Perform basic status checks for servers/network devices (CPU/memory/disk)
• Document monitoring alerts and escalate anomalies
• Maintain IT asset inventory (devices/IPs/software licenses)
• Operational Assistance
• Support engineers in patch deployment and backup operations
• Organize technical documentation and knowledge base (SOPs/FAQs)
• Manage IT consumables stock (cables/adapters/accessories)
• Database Operations Support (PostgreSQL / Milvus)
• Assist with daily maintenance and performance monitoring of PostgreSQL and Milvus databases, collecting and analyzing health metrics
• Support basic backup and recovery operations of PostgreSQL and Milvus databases
• Participate in the compilation of database technical documents and Knowledge Base(SOPs)
  
  

Qualifications Experience

• Bachelor's degree or higher in Computer Science/Electronics
• Proficient in basic Windows troubleshooting (BSOD/network connectivity/driver installation)
• Understanding of TCP/IP fundamentals (IP/subnet/DNS)
• Ability to interpret English technical interfaces (system prompts/error codes)
• Basic knowledge of PostgreSQL and Milvus database concepts, able to understand simple SQL commands and vector database basics
• Familiarity with database backup, restore, and basic monitoring tools
  
  

Preferred Qualifications

• Hands-on PC hardware assembly experience
• CompTIA A+ or ITIL V4 Foundation certification
• Basic scripting skills (Batch/PowerShell)
• Proactive service mindset
• Internship or practical experience related to PostgreSQL and Milvus operations preferred
• Basic PostgreSQL database or vector database certification is a plus (e.g., PostgreSQL PGCA)
• Candidates with Chinese language proficiency are preferred.
  
  

Note : Fresh Graduates Considered

#NOVA

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

About the Role

You’ll have a front seat experience in impacting women across the globe through fashion and technology. As our trusty IT Executive, you will be the enabler for all teams in Love, Bonito by providing them with a top-notch and seamless working environment. Most importantly, you’ll be part of an amazing journey of building the best technology team in the region.

Main Responsibilities:

• Service Desk Support : Provide 1st & 2nd level end user and system support via phone, email, or chat. This includes answering inquiries, troubleshooting issues, and escalating complex problems to specialized teams according to the SLA.
• Device/Software Deployment : Assist in the installation, configuration, and deployment of software applications across the organization. This includes managing software licenses, ensuring compatibility, and providing user training.
• Device Deployment : Setup and deploy new desktop / laptop computers and the associated software to new hires and also collection of devices during offboarding.
• Network Troubleshooting : Assist in diagnosing and resolving network connectivity issues to ensure seamless communication and data transfer. This includes monitoring network performance, identifying bottlenecks, and implementing corrective actions.
• Asset and Configuration Management : Assist in maintaining an accurate inventory of IT assets and tracking their configurations to ensure efficient resource utilization and compliance with organizational policies. This includes asset tagging, configuration documentation, and lifecycle management using IT Asset Management Tools.
• Store Setup : Plan and execute the IT setup for new store openings, including network configuration, POS system installation, and hardware setup.
• Technical Suppor t: Provide on-site and remote technical support to store staff during and after the opening period.
• System Configuration : Configure and test IT systems, including computers, printers, and network devices, to ensure optimal performance. Support and maintain physical security systems such as CCTV, door access etc
• Vendor Coordination : Coordinate with IT vendors and service providers for installation, maintenance, and support of IT systems.
• Documentation : Maintain clear and accurate documentation of IT processes, procedures, and solutions.
• Collaboration : Work closely with other IT team members and departments to ensure seamless IT operations and support.

• Experience : Minimum 2-3 years experience in IT Technical Support or an equivalent
• Education : Diploma/Degree in Information Technology, Computer Science, or related field.
• Technical Skills:
• Basic/Strong knowledge of Windows and Mac operating systems.
• Experience with software installation, configuration, and troubleshooting.
• Hands-on experience in setting up and deploying desktops/laptops for onboarding and offboarding.
• Basic to advanced knowledge of networking (firewalls, routers, VLANs, routing protocols).
• Familiarity with IT Asset and Configuration Management tools.
• Systems & Tools:
• Experience in UniFi technologies is an advantage
• Experience with physical security systems (CCTV, door access, Hikvision, etc.).
• Soft Skills:
• Strong problem-solving abilities in a fast-paced environment.
• Excellent communication and interpersonal skills for user support.
• Ability to work collaboratively within IT and cross-functional teams.
• Additional Skills:
• Experience with store IT setup, including network and POS systems, is advantageous.
• Ability to coordinate with vendors and manage IT-related installations.
• Strong documentation skills for IT processes and troubleshooting procedures.

1. Flexible Work Arrangement

• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, maternity reimbursement etc)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements

Apply for this job

#J-18808-Ljbffr

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

About the Role

You’ll have a front seat experience in impacting women across the globe through fashion and technology. As our trusty IT Executive, you will be the enabler for all teams in Love, Bonito by providing them with a top-notch and seamless working environment. Most importantly, you’ll be part of an amazing journey of building the best technology team in the region.

Main Responsibilities:

• Service Desk Support : Provide 1st & 2nd level end user and system support via phone, email, or chat. This includes answering inquiries, troubleshooting issues, and escalating complex problems to specialized teams according to the SLA.
• Device/Software Deployment : Assist in the installation, configuration, and deployment of software applications across the organization. This includes managing software licenses, ensuring compatibility, and providing user training.
• Device Deployment : Setup and deploy new desktop / laptop computers and the associated software to new hires and also collection of devices during offboarding.
• Network Troubleshooting : Assist in diagnosing and resolving network connectivity issues to ensure seamless communication and data transfer. This includes monitoring network performance, identifying bottlenecks, and implementing corrective actions.
• Asset and Configuration Management : Assist in maintaining an accurate inventory of IT assets and tracking their configurations to ensure efficient resource utilization and compliance with organizational policies. This includes asset tagging, configuration documentation, and lifecycle management using IT Asset Management Tools.
• Store Setup : Plan and execute the IT setup for new store openings, including network configuration, POS system installation, and hardware setup.
• Technical Suppor t: Provide on-site and remote technical support to store staff during and after the opening period.
• System Configuration : Configure and test IT systems, including computers, printers, and network devices, to ensure optimal performance. Support and maintain physical security systems such as CCTV, door access etc
• Vendor Coordination : Coordinate with IT vendors and service providers for installation, maintenance, and support of IT systems.
• Documentation : Maintain clear and accurate documentation of IT processes, procedures, and solutions.
• Collaboration : Work closely with other IT team members and departments to ensure seamless IT operations and support.

• Experience : Minimum 2-3 years experience in IT Technical Support or an equivalent
• Education : Diploma/Degree in Information Technology, Computer Science, or related field.
• Technical Skills:
• Basic/Strong knowledge of Windows and Mac operating systems.
• Experience with software installation, configuration, and troubleshooting.
• Hands-on experience in setting up and deploying desktops/laptops for onboarding and offboarding.
• Basic to advanced knowledge of networking (firewalls, routers, VLANs, routing protocols).
• Familiarity with IT Asset and Configuration Management tools.
• Systems & Tools:
• Experience in UniFi technologies is an advantage
• Experience with physical security systems (CCTV, door access, Hikvision, etc.).
• Soft Skills:
• Strong problem-solving abilities in a fast-paced environment.
• Excellent communication and interpersonal skills for user support.
• Ability to work collaboratively within IT and cross-functional teams.
• Additional Skills:
• Experience with store IT setup, including network and POS systems, is advantageous.
• Ability to coordinate with vendors and manage IT-related installations.
• Strong documentation skills for IT processes and troubleshooting procedures.

1. Flexible Work Arrangement

• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, maternity reimbursement etc)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements

Apply for this job

#J-18808-Ljbffr

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.

Summary

- Assist in maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance. This role provides structured training and serves as an ideal entry point into IT for candidates with minimal experience. Additionally, this role involves assisting support database operations focusing on PostgreSQL and Milvus vector database, including performance monitoring, backup/restore, and database-specific tasks to improve service quality and stability.

Core Responsibilities

Desktop Support Troubleshoot hardware/software issues for employee devices (PCs/printers/video conferencing) Deploy OS and office software (Windows/macOS/Office) Manage user accounts and permissions (basic AD operations) System Monitoring Perform basic status checks for servers/network devices (CPU/memory/disk) Document monitoring alerts and escalate anomalies Maintain IT asset inventory (devices/IPs/software licenses) Operational Assistance Support engineers in patch deployment and backup operations Organize technical documentation and knowledge base (SOPs/FAQs) Manage IT consumables stock (cables/adapters/accessories) Database Operations Support (PostgreSQL / Milvus) Assist with daily maintenance and performance monitoring of PostgreSQL and Milvus databases, collecting and analyzing health metrics Support basic backup and recovery operations of PostgreSQL and Milvus databases Participate in the compilation of database technical documents and Knowledge Base(SOPs)

Qualifications Experience

Bachelor's degree or higher in Computer Science/Electronics Proficient in basic Windows troubleshooting (BSOD/network connectivity/driver installation) Understanding of TCP/IP fundamentals (IP/subnet/DNS) Ability to interpret English technical interfaces (system prompts/error codes) Basic knowledge of PostgreSQL and Milvus database concepts, able to understand simple SQL commands and vector database basics Familiarity with database backup, restore, and basic monitoring tools

Preferred Qualifications

Hands-on PC hardware assembly experience CompTIA A+ or ITIL V4 Foundation certification Basic scripting skills (Batch/PowerShell) Proactive service mindset Internship or practical experience related to PostgreSQL and Milvus operations preferred Basic PostgreSQL database or vector database certification is a plus (e.g., PostgreSQL PGCA) Candidates with Chinese language proficiency are preferred.

Note : Fresh Graduates Considered

#NOVA

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr

About Us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!). About the Role You’ll have a front seat experience in impacting women across the globe through fashion and technology. As our trusty IT Executive, you will be the enabler for all teams in Love, Bonito by providing them with a top-notch and seamless working environment. Most importantly, you’ll be part of an amazing journey of building the best technology team in the region. Main Responsibilities: Service Desk Support : Provide 1st & 2nd level end user and system support via phone, email, or chat. This includes answering inquiries, troubleshooting issues, and escalating complex problems to specialized teams according to the SLA. Device/Software Deployment : Assist in the installation, configuration, and deployment of software applications across the organization. This includes managing software licenses, ensuring compatibility, and providing user training. Device Deployment : Setup and deploy new desktop / laptop computers and the associated software to new hires and also collection of devices during offboarding. Network Troubleshooting : Assist in diagnosing and resolving network connectivity issues to ensure seamless communication and data transfer. This includes monitoring network performance, identifying bottlenecks, and implementing corrective actions. Asset and Configuration Management : Assist in maintaining an accurate inventory of IT assets and tracking their configurations to ensure efficient resource utilization and compliance with organizational policies. This includes asset tagging, configuration documentation, and lifecycle management using IT Asset Management Tools. Store Setup : Plan and execute the IT setup for new store openings, including network configuration, POS system installation, and hardware setup. Technical Suppor t: Provide on-site and remote technical support to store staff during and after the opening period. System Configuration : Configure and test IT systems, including computers, printers, and network devices, to ensure optimal performance. Support and maintain physical security systems such as CCTV, door access etc Vendor Coordination : Coordinate with IT vendors and service providers for installation, maintenance, and support of IT systems. Documentation : Maintain clear and accurate documentation of IT processes, procedures, and solutions. Collaboration : Work closely with other IT team members and departments to ensure seamless IT operations and support. Experience : Minimum 2-3 years experience in IT Technical Support or an equivalent Education : Diploma/Degree in Information Technology, Computer Science, or related field. Technical Skills: Basic/Strong knowledge of Windows and Mac operating systems. Experience with software installation, configuration, and troubleshooting. Hands-on experience in setting up and deploying desktops/laptops for onboarding and offboarding. Basic to advanced knowledge of networking (firewalls, routers, VLANs, routing protocols). Familiarity with IT Asset and Configuration Management tools. Systems & Tools: Experience in UniFi technologies is an advantage Experience with physical security systems (CCTV, door access, Hikvision, etc.). Soft Skills: Strong problem-solving abilities in a fast-paced environment. Excellent communication and interpersonal skills for user support. Ability to work collaboratively within IT and cross-functional teams. Additional Skills: Experience with store IT setup, including network and POS systems, is advantageous. Ability to coordinate with vendors and manage IT-related installations. Strong documentation skills for IT processes and troubleshooting procedures. 1. Flexible Work Arrangement Hybrid work and adjustable hours - as long as present during our core working hours 2. Staff Wellness Comprehensive corporate insurance (Fully covered visits at our panel clinics, maternity reimbursement etc) 3. Learning and Career Development Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc) Dedicated leadership training for those of managerial responsibilities Friday pm off for learning 4. #TeamLB perks Generous staff discount off LB products Corporate partnerships with a variety of companies Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!) Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements Apply for this job

#J-18808-Ljbffr

This job is all about helping people with their tech issues! You might like this job because you'll install and fix computer systems, work with cloud tech, and provide support to your team while learning and growing your IT skills. Install, replace and configure computer hardware, operating systems and applications Troubleshoot hardware and software conflicts and repair or adjust when necessary Install and troubleshoot Windows based systems Work with Microsoft, GSuite and other cloud technologies Assist with the administration of Windows operating system, Azure Portal Perform routine audits of systems and software, and resolve any problems identified Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system IT procurement and vendor collaborations Provide guidance, support and training to staff Liaise with external associates to solve any problem Job Requirements

Bachelor’s degree in information technology or any other relevant field Experience in a similar position will be a major plus Excellent oral and written skills in English and Malay Ability to multitask and maintain a high-level of organization Outstanding communication and interpersonal skills Able to work independently Health insurance Additional Benefits Intellectually stimulating work environment Continuous personal development and international training opportunities Full time on site job (9:00-18:00 Weekdays)

#J-18808-Ljbffr

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Technical Support role at ELSA ENERGY

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Requirement(s):

• Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
• Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
• Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
  
  
  

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Oil and Gas

Referrals increase your chances of interviewing at ELSA ENERGY by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago

Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .

Responsibilities

• Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
• Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
• Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
• Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
• Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
• Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
• Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
• Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Requirements

• Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
• Diploma or degree in Computer Science, Information Technology, or related certifications.
• Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
• Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
• Exceptional attention to detail, along with effective problem-solving and time-management skills.
• Basic understanding of programming languages and software development processes.
• Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
• Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

#J-18808-Ljbffr

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

#J-18808-Ljbffr