What Jobs are available for Job Opportunities in Malaysia?
Showing 6 Job Opportunities jobs in Malaysia
Customer Care Professional (English speaker) - Future Opportunities
American Express
Posted 12 days ago
Job Viewed
Job Description
**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities:**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls either for the US or Singapore market.
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Qualifications:**
+ Fluent in English (verbal and written) with strong interpersonal skills.
+ Minimum 1 year of customer service experience.
+ Assertiveness to handle difficult conversations.
+ Excellent negotiation, influencing and resourcefulness skills.
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
+ Demonstrate personal excellence by remaining positive in difficult situations.
+ Display a passion to serve by delivering outstanding service in every interaction with our customers.
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.
+ Ability to work on a 24/7 rotating roster.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities:**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls either for the US or Singapore market.
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Qualifications:**
+ Fluent in English (verbal and written) with strong interpersonal skills.
+ Minimum 1 year of customer service experience.
+ Assertiveness to handle difficult conversations.
+ Excellent negotiation, influencing and resourcefulness skills.
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
+ Demonstrate personal excellence by remaining positive in difficult situations.
+ Display a passion to serve by delivering outstanding service in every interaction with our customers.
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.
+ Ability to work on a 24/7 rotating roster.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Professional (Cantonese Speaker) - Future Opportunities
American Express
Posted today
Job Viewed
Job Description
**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Professional - Japanese speaker (Voice) - Future Opportunities
American Express
Posted 12 days ago
Job Viewed
Job Description
**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Teach in Queensland | Opportunities for New Zealand Teachers
4820
SchoolHouse
Posted 12 days ago
Job Viewed
Job Description
Teach in Queensland, Australia – Exciting Opportunities for New Zealand Teachers
Queensland schools are looking for talented teachers from New Zealand to join their teams in 2025 and beyond. Whether you’re interested in the relaxed pace of regional Queensland or the lifestyle of Brisbane, the Gold Coast, or the Sunshine Coast, there are a range of opportunities across Primary and Secondary education, including specialist and leadership roles.
Why consider teaching in Queensland? Your New Zealand teaching qualifications are recognised in QueenslandCompetitive salary packages ranging from $84,000 for graduate teachers to approximately $132,000 for experienced teachers plus Superannuation Regional schools offer relocation and accommodation incentives (negotiable) Work in Independent, Catholic, or Government schools Enjoy a lifestyle with beaches, outdoor activities, and a strong communityWe are seeking expressions of interest from teachers in the following subject areas: Primary (all year levels)MathematicsEnglish & LiteratureScience (Chemistry, Biology, Physics, Psychology, Agricultural Science)STEMLearning Enhancement / Learning SupportHumanities (History, Geography, Accounting, Economics, Business, Legal Studies)Religious EducationHealth & Physical EducationLOTE (Italian, French, Spanish, Japanese, Chinese)Design & Technology (Materials, Food, Textiles)Digital Technology / ITPerforming Arts (Drama, Music)Visual Arts & MediaHead of Department and Pastoral Leadership Roles Application Process SchoolHouse partners with schools across all sectors, providing expert recruitment support to help them secure high-quality teachers and leaders. For more information about available positions, please APPLY NOW or contact Georgie for a confidential discussion. Georgie Garde Education Recruitment Consultant | SchoolHouse SchoolHouse is a complimentary service for teachers and school support staff. Registration with SchoolHouse will provide exclusive access and alerts about suitable opportunities with our partner schools. For more information, please visitTo view all available positions, visit
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Teach in Queensland | Opportunities for New Zealand Teachers
4820
SchoolHouse
Posted 12 days ago
Job Viewed
Job Description
Teach in Queensland, Australia – Exciting Opportunities for New Zealand Teachers
Queensland schools are looking for talented teachers from New Zealand to join their teams in 2025 and beyond. Whether you’re interested in the relaxed pace of regional Queensland or the lifestyle of Brisbane, the Gold Coast, or the Sunshine Coast, there are a range of opportunities across Primary and Secondary education, including specialist and leadership roles.
Why consider teaching in Queensland? Your New Zealand teaching qualifications are recognised in QueenslandCompetitive salary packages ranging from $84,000 for graduate teachers to approximately $132,000 for experienced teachers plus Superannuation Regional schools offer relocation and accommodation incentives (negotiable) Work in Independent, Catholic, or Government schools Enjoy a lifestyle with beaches, outdoor activities, and a strong communityWe are seeking expressions of interest from teachers in the following subject areas: Primary (all year levels)MathematicsEnglish & LiteratureScience (Chemistry, Biology, Physics, Psychology, Agricultural Science)STEMLearning Enhancement / Learning SupportHumanities (History, Geography, Accounting, Economics, Business, Legal Studies)Religious EducationHealth & Physical EducationLOTE (Italian, French, Spanish, Japanese, Chinese)Design & Technology (Materials, Food, Textiles)Digital Technology / ITPerforming Arts (Drama, Music)Visual Arts & MediaHead of Department and Pastoral Leadership Roles Application Process SchoolHouse partners with schools across all sectors, providing expert recruitment support to help them secure high-quality teachers and leaders. For more information about available positions, please APPLY NOW or contact Georgie for a confidential discussion. Georgie Garde Education Recruitment Consultant | SchoolHouse SchoolHouse is a complimentary service for teachers and school support staff. Registration with SchoolHouse will provide exclusive access and alerts about suitable opportunities with our partner schools. For more information, please visitTo view all available positions, visit
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Premium Travel & Lifestyle Consultant (Cantonese and English speakers) - Future Opportunities
American Express
Posted 12 days ago
Job Viewed
Job Description
**Description**
American Express invites you to share your resume so you can be considered for future Premium Travel & Lifestyle Consultant opportunities in the Kuala Lumpur based Travel & Lifestyle organization.
**Areas of opportunities may include**
+ Customer Service
+ Reading Comprehension
+ Negotiation
+ Sales
**How will you make an impact in this role?**
Customers Interaction
+ Provide the full suite of customer service offerings (including booking, enquiries, requests) to our premium customers for the Hong Kong or Singapore market.
+ Assist our premium customers with their needs from flight, lodging, car rental, cruise, tour, dining, golf booking, concert tickets, access to private events, as well as a wide range of other travel and lifestyle requests all over the world.
+ Respond and follow-up on travel and lifestyle enquiries via multiple communication channels.
+ Research, recommend and tailor luxury holiday/ booking experiences to our premium customers.
+ Proactively offer options to customers and follow through to ensure customers are fully satisfied with the services and products.
+ Stay up to date around premium travel and luxury products.
+ Prepare written correspondence to customers when required to furnish information requested by customers.
+ Evaluate customers' complaints and ensure that they are taken care of expeditiously and satisfactorily, reporting service failures and making recommendations to prevent recurrences.
+ Identifying the root causes of service incidents/failures and provide solutions to de-escalate the customer's issues.
+ Leverage and research using a variety of internal and external resources to gain a deeper understanding of your customers and develop opportunities to deliver outstanding and proactive service.
+ Attend training and develop relevant knowledge and skills to uplift customer experience.
Growing Revenue Generating Opportunities
+ Plan and carry out travel sales activities to the agreed sales volumes, targets, and products.
+ Identify and promote areas with potential for revenue generation to cross-sell, upsell products and services including value added services.
+ Develop strategies intended to drive business growth and to achieve specific goals in a dynamic environment.
+ Work collaboratively with your team to grow the business with customers in a seamless manner.
+ Assume additional responsibilities and projects at the request of the leadership team when needed to support the business.
**Qualifications:**
+ Minimum of 2 years' experience in travel and/or concierge service industry, plus if you have supported the Hong Kong or Singapore market
+ Outstanding verbal and written communication skills in English and/or Cantonese
+ Deliver outstanding levels of customer service consistently and strive to provide the right solution for the customer in an efficient and agreed timeframe.
+ Being passionate and having the basic knowledge of travel destinations; products & experiences are desirable - Trainings will be provided to grow and improve industry knowledge.
+ Experience with Sabre or other GDS and or Basic Fares & Ticketing would be an advantage.
+ Consistent track record of meeting and exceeding performance & productivity metrics through high levels of customer happiness and sales generated.
+ Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands.
+ Resilient, highly dedicated, agile with a growth mindset are pre-requisite for this role.
+ Outstanding attention to detail, with an ability to balance between efficiency and quality.
+ Ability to work on a 24/7 rotating roster with starting shifts between 8am - 10pm, Monday through to Sunday over 365 days.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
American Express invites you to share your resume so you can be considered for future Premium Travel & Lifestyle Consultant opportunities in the Kuala Lumpur based Travel & Lifestyle organization.
**Areas of opportunities may include**
+ Customer Service
+ Reading Comprehension
+ Negotiation
+ Sales
**How will you make an impact in this role?**
Customers Interaction
+ Provide the full suite of customer service offerings (including booking, enquiries, requests) to our premium customers for the Hong Kong or Singapore market.
+ Assist our premium customers with their needs from flight, lodging, car rental, cruise, tour, dining, golf booking, concert tickets, access to private events, as well as a wide range of other travel and lifestyle requests all over the world.
+ Respond and follow-up on travel and lifestyle enquiries via multiple communication channels.
+ Research, recommend and tailor luxury holiday/ booking experiences to our premium customers.
+ Proactively offer options to customers and follow through to ensure customers are fully satisfied with the services and products.
+ Stay up to date around premium travel and luxury products.
+ Prepare written correspondence to customers when required to furnish information requested by customers.
+ Evaluate customers' complaints and ensure that they are taken care of expeditiously and satisfactorily, reporting service failures and making recommendations to prevent recurrences.
+ Identifying the root causes of service incidents/failures and provide solutions to de-escalate the customer's issues.
+ Leverage and research using a variety of internal and external resources to gain a deeper understanding of your customers and develop opportunities to deliver outstanding and proactive service.
+ Attend training and develop relevant knowledge and skills to uplift customer experience.
Growing Revenue Generating Opportunities
+ Plan and carry out travel sales activities to the agreed sales volumes, targets, and products.
+ Identify and promote areas with potential for revenue generation to cross-sell, upsell products and services including value added services.
+ Develop strategies intended to drive business growth and to achieve specific goals in a dynamic environment.
+ Work collaboratively with your team to grow the business with customers in a seamless manner.
+ Assume additional responsibilities and projects at the request of the leadership team when needed to support the business.
**Qualifications:**
+ Minimum of 2 years' experience in travel and/or concierge service industry, plus if you have supported the Hong Kong or Singapore market
+ Outstanding verbal and written communication skills in English and/or Cantonese
+ Deliver outstanding levels of customer service consistently and strive to provide the right solution for the customer in an efficient and agreed timeframe.
+ Being passionate and having the basic knowledge of travel destinations; products & experiences are desirable - Trainings will be provided to grow and improve industry knowledge.
+ Experience with Sabre or other GDS and or Basic Fares & Ticketing would be an advantage.
+ Consistent track record of meeting and exceeding performance & productivity metrics through high levels of customer happiness and sales generated.
+ Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands.
+ Resilient, highly dedicated, agile with a growth mindset are pre-requisite for this role.
+ Outstanding attention to detail, with an ability to balance between efficiency and quality.
+ Ability to work on a 24/7 rotating roster with starting shifts between 8am - 10pm, Monday through to Sunday over 365 days.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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