4 Japan Market jobs in Malaysia

Key Responsibilities

Strategy and Planning

• Define and lead ecommerce media strategy for the Japan market across Amazon (and

other retail platforms if relevant) for search and DSP.

• Translate shopper behavior, category & brand insights, and platform trends into tailored

media plans.

• Identify new growth opportunities and inform investment decisions with data-driven

rationale.

• Forecast, allocate, and optimize media budgets in alignment with performance KPIs and

evolving market dynamics.

Campaign & Budget Guidance and Collaboration

• Support keyword strategy development, including Japanese-language research and

seasonal prioritization.

• Collaborate with the Hyderabad CoE team to align strategy with execution across all

campaign touchpoints.

• Provide brand, category, and campaign context to ensure strategic consistency in

execution.

Stakeholder Alignment and Knowledge Sharing

• Work closely with local teams (sales, marketing) to integrate media plans into the broader

commercial agenda.

• Ensure continuous alignment with global retail media teams on strategy, tools, and

performance benchmarks.

• Support knowledge transfer through regular category updates and best practice sharing

with internal partners.

Performance Reporting and Optimization

• Deliver regular performance reports with actionable insights and clear next steps.

• Monitor market activity and competitor trends to inform media adjustments and

innovation opportunities.

• Recommend and implement continuous optimizations based on campaign performance.

Qualifications and Experience

Ecommerce and Media Expertise

• Proven experience in ecommerce media strategy, planning, and execution, with a strong

understanding of Amazon Ads both on search and DSP.

• Experience in performance marketing and media budget optimization.

Market Knowledge and Analytical Skills

• Strong understanding of the Japan ecommerce ecosystem, shopper behaviors, and retail

media dynamics.

• Skilled in analyzing data to generate insights and drive decision-making.

Communication and Collaboration

• Ability to collaborate effectively with remote teams across markets and functions.

• Fluency in Japanese and English, both written and spoken is a must.

Other Considerations

• Familiarity with local advertising regulations and platform-specific compliance in Japan in

healthcare will be a plus.

• Experience working in an in-house media setup or transitioning from external to internal

capabilities is a plus.

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• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Administer leaves, attendance, scheduling, and other workforce related duties.
• Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
• Trend and track performance, as well as compiling monthly and yearly agent KPI reports.
• Highlight any performance deviations to the immediate superior for necessary action to be taken.
• Ensure that all data are collected, and are useable, relevant, accurate, representative and objective.
• Complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and the motivation to exceed expectations.
• Ability to work and multi-task in a fast-paced environment.
• Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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