What Jobs are available for IT Support Technician in Malaysia?

Support IT network infrastructure, including network port activation, vendor coordination for cabling, and basic network troubleshooting. Provide Level 1 technical support for multifunction printers, thin clients, and desktop/laptop computers, particularly within a production environment. Assist in the setup, configuration, and maintenance of IT hardware and peripheral devices. Coordinate with and follow up on vendors for network cabling, equipment installation, and issue resolution. Conduct routine system checks to ensure the smooth and efficient operation of IT systems in assigned areas. Job Requirements:

Diploma in Information Technology, Computer Science, or a related field. 4–5 years of practical IT support experience, preferably in a manufacturing or production environment. Solid basic knowledge of networking concepts and hardware troubleshooting. Strong problem-solving abilities with the capacity to work independently and with minimal supervision. Excellent communication and coordination skills when interacting with vendors and internal teams. Others Information:

For those who have what it takes, please send in resume to:

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Overview

PC Mart Sdn Bhd is hiring a Full time IT Support Technician role in Sungai Besi, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Company overview

We are a leading software solutions provider specializing in AutoCount and SQL Accounting systems for SMEs and corporate clients. With years of industry experience, we provide implementation, training, and technical support to ensure smooth daily operations for our customers.

Job Description

We are looking for a

junior IT support personnel

to join our support team. The successful candidate will provide

online technical support via TeamViewer

for our corporate customers using AutoCount or SQL Accounting software.

Responsibilities

Provide remote support and troubleshooting for AutoCount / SQL Accounting users. Assist customers with installation, setup, and configuration via TeamViewer. Handle support tickets, diagnose technical issues, and offer timely solutions. Maintain records of support activities and escalate complex issues when required. Communicate effectively with clients to ensure excellent customer satisfaction.

Requirements

Diploma or Degree in IT, Computer Science, or Accounting-related fields. Basic understanding of AutoCount or SQL Accounting software. Good problem-solving skills and attention to detail. Strong communication skills in English and Bahasa Malaysia. Mandarin added advantage. Able to work independently and handle online customer support. Fresh graduates are encouraged to apply (training provided).

Working Arrangement

Work mode: Online support via TeamViewer Location: Office / Hybrid (depending on experience) Working hours: Monday – Friday, 9:00 AM – 6:00 PM, Sat, 9:00 AM – 1:00 PM

Benefits

On-the-job training in AutoCount / SQL Accounting systems. Exposure to corporate clients and real-world accounting systems. Career growth opportunities within the software support industry. Performance-based allowance and incentives.

How to Apply

Send your resume to



with the subject line: Application – Junior IT Support (AutoCount / SQL Accounting)

Contact

PC Mart Sdn Bhd -2 Jalan Tasik Utama 7, Medan Niaga Tasik Damai, Sungai Besi, 57000 Kuala Lumpur O: M:

Information Chat Support Technician Company:

RiDiK Pte Ltd

Skills:

Service Now, Slack, Technical Support and Mandarin

Job Summary We're seeking a motivated Chat Support Technician in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, and other end user solutions.

Key Responsibilities

Provide IT support for all client company internal employees.

Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.

Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.

Utilize all technical resources to solve customer problems.

Escalate or work with second and third level support specialists or support groups on unresolved issues.

Maintain call records/logs and resolution detail utilizing case management solution, ServiceNow.

Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.

Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.

Can speak, read and write Mandarin is a must

(for Chinese Team)

About RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.

Seniority Level Mid-Senior level

Employment Type Contract

Job Function Information Technology

Industries IT Services, IT Consulting, and Advertising Services

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Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues. Interact with customers via chat, telephone, e-mail, and Slack to provide technical support. Utilize all technical resources to solve customer problems. Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues. Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow. Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution. Responsibilities

Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues. Interact with customers via chat, telephone, e-mail, and Slack to provide technical support. Utilize all technical resources to solve customer problems. Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues. Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow. Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution. Skills Required

Ability to elucidate technical concepts to non-technical users Ability to support users at various levels of technical competency Effectively manages difficult or volatile customer situations Effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime Ability to schedule and prioritize Able to read and understand technical manuals, procedural documentation, and OEM guides Excellent interpersonal skills, written and verbal communication in English Technical writing/documentation skills Ability to assess, analyze and research technical situations and provide viable alternatives Ability to learn new technologies and procedures quickly Ability to communicate effectively with wide variety of users and other technical teams Installation, configuration, and support of PC, Mac, Telephony, Mobile, and Voice & Video software. Support and troubleshooting of Windows 11, MacOS, iOS, Android, MS Office 365 Ability to learn quickly and work in a fast-paced environment Ability to follow a strict workflow process for QA and User Acceptance testing Willingness to WFH and work different shifts as needed Job Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting

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JOIN US! This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future

IT Support Technician

as soon as a new vacancy opens! You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW! ROLE PURPOSE

The IT Service Desk Support is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards or any other Fields which require IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency. ROLE CONTRIBUTION

To

support, govern and contribute to a fully integrated and aligned IT Strategy

across the SBM organization, you must: Liaise, work together and advise your colleagues within different RC’s and disciplines. Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required). Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working. The measure of your effectiveness in this will be: Alignment sessions with peers and other disciplines across the different RC’s. Initiate actions, preparing planning and report of activities. To

ensure knowledge sharing and creating awareness amongst the IT community

on your respective specialism, you have to: Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business. Participate in project meetings. Ensure a cross functional alignment to minimize down-time within the overall IT landscape. The measure of your effectiveness in this will be: Level of your clarity and technical expertise in regard to breaking down the organization needs and requirements into manageable parts for your field of expertise. Participation in IT Audits. Providing and updating the required documentation. To

ensure that you understand and manage your stakeholders and their requirements

as well as having

assigned activities completed successfully , you are to: Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner. Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises. Complete tasks in compliance with applicable standards and work procedures. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions. Perform thorough self-check of all solutions prior to release for use by stakeholders. Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality. Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication. Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers. The measure of your effectiveness in this will be: Performance Feedback from stakeholder as per SLA’s. Timeline and accuracy in completing tasks. Quality and effectiveness of the provided advice/solution. Representing SBM towards internal- and external stakeholders in a professional and compliant manner. Demonstrated effective interfaces within and across-disciplines. To

ensure quality and reliability of tools and systems

in support of the business, you are to: Willingness to perform troubleshooting in isolation when necessary. Be self-motivated to improve technical competencies for the assigned work. Promote continuous improvement within the Discipline by remaining current on the latest technology developments. Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices. Ensure solutions are communicated and documented in a manner that is easily understood by others. Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners. The measure of your effectiveness in this will be: Demonstrated quality of deliverables. ROLE REQUIREMENTS

Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification. Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role). Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting. Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security. Experience in managing AD Online will be an added advantage. Meet monthly operational SLAs: - Incident resolution within 2 days and Request fulfillment within 5 days. Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity. Possesses own transport and able to travel overseas when required. Required to work after office hours or on weekends when necessary.

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JOIN US! This posting aims to give us the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position in the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future

IT Support Technician

as soon as a new vacancy opens! You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW! ROLE PURPOSE The IT Service Desk Support is accountable for applying discipline knowledge and acting as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards, or any other Fields requiring IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is broader than a dedicated specialist but also more specific to Field particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase overall quality and efficiency. ROLE CONTRIBUTION Support, govern, and contribute to a fully integrated and aligned IT Strategy

across the SBM organization, you must: Liaise, work together, and advise your colleagues within different RC’s and disciplines. Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required). Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working. Ensure knowledge sharing and create awareness amongst the IT community

on your respective specialism, you have to: Keep the IT community informed on any new initiatives and decisions taken that might impact day-to-day business. Participate in project meetings. Ensure cross-functional alignment to minimize downtime within the overall IT landscape. Understand and manage your stakeholders and their requirements

as well as having

assigned activities completed successfully , you are to: Understand, plan, and deliver assigned tasks with accuracy to meet stakeholders' needs in a timely manner. Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises. Complete tasks in compliance with applicable standards and work procedures. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance as required. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions. Perform thorough self-checks of all solutions prior to release for use by stakeholders. Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality. Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication. Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers. Ensure quality and reliability of tools and systems

in support of the business, you are to: Be willing to perform troubleshooting in isolation when necessary. Be self-motivated to improve technical competencies for the assigned work. Promote continuous improvement within the Discipline by remaining current on the latest technology developments. Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices. Ensure solutions are communicated and documented in a manner that is easily understood by others. Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners. ROLE REQUIREMENTS Minimum 3-5 years’ experience in an IT Service Desk role, providing onsite technical support, remote support using remote desktop, and fresh graduates with IT qualifications. Possession of IT certifications will be an added advantage: ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role). Mandatory experience in a Windows environment, Cisco end-user devices, Softphone, O365, MSTeams, SCCM, and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting. Mandatory experience in providing support in an ITIL process environment, adhering to processes and procedures, and compliance with security. Experience in managing AD Online will be an added advantage. Meet monthly operational SLAs: Incident resolution within 2 days and Request fulfillment within 5 days. Attitude required: energetic, independent, self-motivated, self-learner, and able to manage complexity. Possess own transport and be able to travel overseas when required. Required to work after office hours or on weekends when necessary.

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Overview

Time:

Monday to Friday (8:30am - 6:30pm) Requirement: Basic computer assembly and maintenance required Proficient in Windows system installation With or without experience Ensure proper categorization of equipment (resellable, recyclable, parts harvesting). Lead data wiping using Blancco aligned with NIST 800-88, DoD -M, or customer policies. Responsibilities

Computer system initialization Proficient in Windows system installation Common configurations of hardware and systems and software Hardware and software installation and testing Cooperate with other tasks arranged by superior Any ad-hoc tasks assigned from time to time Benefits

EPF SOCSO EIS Medical Leave

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D-ploy is an

IT

and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the

IT

community, we optimize our customer‘s

IT

productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where

IT

counts, join us! Tasks and Responsibilities:

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products First and second level technical support – calls/tickets/user interaction Provide prompt responses to

IT

related questions from end-users Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests) Create, maintain, utilize knowledge articles Provide

IT

onboarding trainings to new starters Contribute to continuous improvement initiatives Required skills:

Language skills: fluent English and Malay, other languages are a plus 3+ years of experience in a similar role Hands-on experience in

IT

infrastructure support including Active Directory, VPN, password resets, printer installation, Outlook/email support, user onboarding & offboarding, hardware/software inventory management, ServiceNow ticketing, basic network troubleshooting, and remote desktop support. Strong problem solving/analytical abilities Excellent communication skills and customer orientation Attention to detail and ability to multi-task, handling multiple stakeholders Ability to prioritize and willingness to work self-sufficiently and well organized Team player and supportive personality Experience in regulated

IT

environments is a plus (e.g. GxP) All candidates must provide a Criminal record not older than 3 months Benefits:

Broad range of activities, tasks, and projects Flexible working conditions Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events

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Assistant Life Support Technician (ALST) Trainee Program About us:

We are a Malaysian-based offshore subsea company supporting underwater operations for the oil and gas industry.

We are seeking motivated and technically minded individuals to join our team as Assistant Life Support Technician (ALST) Trainees.

The successful candidates will undergo training and offshore exposure to support saturation diving operations onboard Diving Support Vessels.

This is a unique career path offering hands‑on experience with life support systems, gas control, and subsea operations — leading toward IMCA certification as a Life Support Technician (LST).

Key Requirements:

Open to Malaysians from Peninsular Malaysia, Sabah, and Sarawak.

Male or female applicants encouraged to apply.

Based in, or willing to relocate to Kuala Lumpur.

Positions involve both office‑based work and offshore rotation onboard Diving Support Vessels.

Qualification:

Minimum S.P.M. (Credits+ in Mathematics, Physics, Chemistry, Biology and English preferred)

Working Experience:

Preferred fresh graduates with strong technical aptitude and motivation to build a career in the subsea industry.

Personal Characteristics:

Good command of English

Basic familiarity with Microsoft Excel – to demonstrate during interview

Basic safety awareness and attitude

Ability to follow instructions accurately

Able to maintain detailed operational records

Willingness for long shifts, confined spaces, overseas travel, etc.

Motivated

Possess a growth mindset

Duties and Responsibilities:

Attend ALST training and maintain logbook experience records and work toward completing LST certification.

Carry out documentation, data entry, maintenance planning, and studying while office‑based.

Assist LST/LSS in chamber operations, monitoring, daily system checks, conducting emergency drills.

Record gas readings, chamber conditions, and operational data accurately.

Maintain hygiene standards in food preparation, handling, suit washing, and laundry for saturation divers.

Support Dive System Technicians in maintenance and testing of life support equipment.

Maintain housekeeping and readiness of life support areas.

Follow all company and IMCA safety procedures and report any irregularities.

Demonstrate teamwork, discipline, and professionalism in all tasks.

Application Questions:

Which of the following types of qualifications do you have?

Which of the following languages are you fluent in?

How would you rate your English language skills?

How much notice are you required to give your current employer?

Which of the following Microsoft Office products are you experienced with?

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