464 IT Support Technician jobs in Malaysia

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Description

ITSS group in corporate technology is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions. The position of Chat Support Technician will support end-users client company internal employees globally.

Responsibilities

• Provide IT support for all client company internal employees.
• Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.
• Utilize all technical resources to solve customer problems.
• Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.

Skills Required

• Chinese (oral & written) is a mandatory (for Chinese team support).
• Ability to elucidate technical concepts to non-technical users
• Ability to support users at various levels of technical competency
• Effectively manages difficult or volatile customer situations
• Effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
• Ability to schedule and prioritize
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Excellent interpersonal skills, written and verbal communication in English
• Technical writing/documentation skills
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Ability to learn new technologies and procedures quickly
• Ability to communicate effectively with wide variety of users and other technical teams
• Installation, configuration, and support of PC, Mac, Telephony, Mobile, and Voice & Video software.
• Support and troubleshooting of Windows 11, MacOS, iOS, Android, MS Office 365
• Ability to learn quickly and work in a fast-paced environment
• Ability to follow a strict workflow process for QA and User Acceptance testing
• Willingness to WFH and work different shifts as needed

Working time shift

6am - 2:30pm or 7.30am - 3.30pm

Sunday to Thursday, Monday to Friday, Tuesday to Saturday. Rotate once a month.

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago

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JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

ROLE PURPOSE

The IT Service Desk Support is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards or any other Fields which require IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.

ROLE CONTRIBUTION

• Tosupport, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:
• Liaise, work together and advise your colleagues within different RC’s and disciplines.
• Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
• Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.

The measure of your effectiveness in this will be:

• Alignment sessions with peers and other disciplines across the different RC’s.
• Initiate actions, preparing planning and report of activities.
• Toensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:
• Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business.
• Participate in project meetings.
• Ensure a cross functional alignment to minimize down-time within the overall IT landscape.

The measure of your effectiveness in this will be:

• Level of your clarity and technical expertise in regard to breaking down the organization needs and requirements into manageable parts for your field of expertise.
• Participation in IT Audits.
• Providing and updating the required documentation.
• Toensure that you understand and manage your stakeholders and their requirements as well as havingassigned activities completed successfully , you are to:
• Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner.
• Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
• Complete tasks in compliance with applicable standards and work procedures.
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required.
• Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
• Perform thorough self-check of all solutions prior to release for use by stakeholders.
• Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
• Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
• Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.

The measure of your effectiveness in this will be:

• Performance Feedback from stakeholder as per SLA’s.
• Timeline and accuracy in completing tasks.
• Quality and effectiveness of the provided advise/ solution.
• Representing SBM towards internal- and external stakeholders in a professional and compliant manner.
• Demonstrated effective interfaces within and across-disciplines.
• Toensure quality and reliability of tools and systems in support of the business, you are to:
• Willingness to perform troubleshooting in isolation when necessary.
• Be self-motivated to improve technical competencies for the assigned work.
• Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
• Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
• Ensure solutions are communicated and documented in a manner that is easily understood by others.
• Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.

The measure of your effectiveness in this will be:

• Demonstrated quality of deliverables.

ROLE REQUIREMENTS

• Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
• Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
• Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
• Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security.
• Experience in managing AD Online will be an added advantage.
• Meet monthly operational SLAs:- Incident resolution within 2days and Request fulfillment within 5days
• Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity.
• Possesses own transport and able to travel overseas when required.
• Required to work after office hours or on weekends when necessary.

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

As an IT Support Technician at Lyra Health International, you will play a crucial role in ensuring the smooth operation of IT systems and provide a positive experience for end-users. The role is full-time, reporting to the International IT Lead.

This role is based in the country of Malaysia and is a hybrid position, with 4 days a week onsite in the Puchong, Selangor office (Kuala Lumpur), and one day a week working from home.

• Act as the first point of contact for IT-related issues for teams in the APAC region. Provide
• Timely and effective responses to user requests through various communication channels, such as, email, Zoom, Google Meet or Slack.
• Log and prioritize support tickets using ServiceNow platform.
• Troubleshoot and resolve hardware and software issues remotely.
• Assist in the installation, configuration, and maintenance of Windows laptops and MacBooks.
• Collaborate with other IT professionals and cross-functional teams.
• Escalate complex problems to higher-level support or specialized IT teams when necessary.
• Create and update documentation for common issues and solutions.
• Conduct training sessions for end-users on IT-related topics.
• Effectively communicate technical information to non-technical users.

• Computer Science, Information Technology, or related Certification Levels 1 - 3.
• 3+ years proven experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems.
• Google Workspace Administration: users/groups, group policies
• Remote device management and authorisation: Okta, Intune, Apple/Android management policies
• AD Administration: users/groups, group policies, Azure and Office 365
• Atlassian Suite: Confluence and Jira
• Excellent written and spoken English
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Experience working in an international company would be a plus.

" We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."

JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

The IT Service Desk Support is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards or any other Fields which require IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.

1. To support, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:
2. Liaise, work together and advise your colleagues within different RC’s and disciplines.
3. Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
4. Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.

The measure of your effectiveness in this will be:

1. Alignment sessions with peers and other disciplines across the different RC’s.
2. Initiate actions, preparing planning and report of activities.
3. To ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:
4. Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business.
5. Participate in project meetings.
6. Ensure a cross functional alignment to minimize down-time within the overall IT landscape.

The measure of your effectiveness in this will be:

1. Level of your clarity and technical expertise in regard to breaking down the organization needs and requirements into manageable parts for your field of expertise.
2. Participation in IT Audits.
3. Providing and updating the required documentation.
4. To ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully , you are to:
5. Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner.
6. Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
7. Complete tasks in compliance with applicable standards and work procedures.
8. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required.
9. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
10. Perform thorough self-check of all solutions prior to release for use by stakeholders.
11. Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
12. Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
13. Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.

The measure of your effectiveness in this will be:

1. Performance Feedback from stakeholder as per SLA’s.
2. Timeline and accuracy in completing tasks.
3. Quality and effectiveness of the provided advice/solution.
4. Representing SBM towards internal- and external stakeholders in a professional and compliant manner.
5. Demonstrated effective interfaces within and across-disciplines.
6. To ensure quality and reliability of tools and systems in support of the business, you are to:
7. Willingness to perform troubleshooting in isolation when necessary.
8. Be self-motivated to improve technical competencies for the assigned work.
9. Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
10. Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
11. Ensure solutions are communicated and documented in a manner that is easily understood by others.
12. Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.

The measure of your effectiveness in this will be:

1. Demonstrated quality of deliverables.

1. Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
2. Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
3. Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
4. Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security.
5. Experience in managing AD Online will be an added advantage.
6. Meet monthly operational SLAs: - Incident resolution within 2 days and Request fulfillment within 5 days.
7. Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity.
8. Possesses own transport and able to travel overseas when required.
9. Required to work after office hours or on weekends when necessary.

Closing date for applications is: 5th Sep 2025

We have an exciting opportunity to join our IT team, helping to provide support to users across our locations.

This role will receive support and ongoing guidance from across the team to build on your experience, so keenness to learn and develop your skills is key.

You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office365. You must be confident in configuring and maintaining PCs, laptops, and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.

This is a full-time position working 37.5 hours per week, Monday to Friday. Hybrid working will be considered once all training has been completed, following a successful probation period.

About You

As an Assistant IT Support Technician, you will:

• Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
• Provide IT-related support to the WWT end-user community.
• Play a key role in processing, configuring, and issuing new PCs, laptops, and associated peripherals to WWT requirements.
• Troubleshoot PCs, laptops, and peripherals and escalate to senior IT staff and/or third-party support where appropriate.
• Perform user account administration including creating/removing accounts and managing permissions.
• Keep relevant IT documentation updated.
• Assist other members of the IT team in their daily activities and IT projects.

Take a look at the full job description to find out more.

If you enjoy technology and have a passion for problem-solving, we would love to hear from you.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing or conducting ground-breaking research further afield, our team is second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which increases to 38 days after 5 years of service) – this includes bank holidays, and you have the flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary for peace of mind for your loved ones
• Independent personal, workplace, and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer, and all applications will be considered solely on merit.

BIAZA's office hours are 9 am – 5 pm, Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee, registered in England and Wales, number 6789783. Registered Office: Regent’s Park, London NW1 4RY. Registered Charity Number: 1128168 and SC040783 (Scotland)

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT Technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned is resolved within SLA following the case priority.

Adhoc duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skill.

Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

RM3,000 - RM4,500 a month

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.