9,507 IT Support Specialists jobs in Malaysia

• MT4/MT5 Platform Management
• Maintain and monitor MT4/MT5 servers (main, access, and backup).
• Manage AWS and Aliyun cloud access servers for optimal performance and low latency.
• Apply updates, patches, and configuration changes to ensure system health.
• Configure and manage symbols, groups, and plugins (PAMM, MAM, Copy Trading).
• Troubleshoot and resolve server, network, and platform issues promptly.
• Oversee platform security including firewalls, SSL/TLS certificates, and DDoS protection.
• Coordinate with hosting providers, liquidity providers (LPs), and internal teams for seamless operation.
• Server & Networking Administration
• Manage AWS (EC2, VPC, Security Groups, CloudWatch) and Aliyun (ECS, SLB, security settings).
• Network troubleshooting: TCP/IP, DNS, VPN configuration, routing.
• SSL/TLS certificate deployment and management

Job Types: Full-time, Permanent

Pay: RM4, RM7,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Experience:

• trading platform: 2 years (Preferred)
• infrastructure support: 2 years (Preferred)

Work Location: In person

Responsibilities

• Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
• Monitor and maintain system performance to ensure smooth daily operations and service continuity.
• Perform servicing administration including report preparation, data validation, and system updates.
• Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
• Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
• Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
• Provide support and guidance for admin portals, and anything related to mobile applications.
• Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
• Provide end-user support, troubleshooting, and guidance through various communication channels.
• Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
• Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
• Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met/exceeded.

Requirements

• Diploma in Computer Science / IT or related field, or equivalent certifications.
• 1–3 years' experience in software/system testing and application support.
• Hands-on experience in handling admin portals and mobile app.
• Strong analytical and problem-solving skills with attention to detail.
• Passion for service with strong teamwork and collaboration skills.
• Able to work independently with minimal supervision.
• Excellent communication and interpersonal skills; fluent in English (written and spoken).
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable handling and analyzing large data sets.
• Familiarity with support tools (ticketing systems, monitoring dashboards) and QA processes (UAT, regression testing, bug tracking).
• Diligent, highly organized, and able to manage multiple tasks with a strong sense of accountability
• Good to have: Knowledge of clinic systems, Third Party Administrators (TPAs), and mobile healthcare app processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proficiency with operating systems (Windows, macOS, Linux) and computer hardware components.
• Required language(s): Mandarin, English & Bahasa Malaysia (to support diverse clients).
• Strong understanding of networking concepts and basic troubleshooting of LAN/WAN and Wi-Fi connectivity.
• Experience in software/application support, preferably with POS systems or accounting software, will be an added advantage.
• Excellent problem-solving skills with the ability to troubleshoot technical and user-related issues effectively.
• Good communication and interpersonal skills – able to explain technical concepts clearly to non-technical users.
• Strong customer service orientation with patience and professionalism in handling client inquiries.
• Ability to document, escalate, and follow up on technical issues until resolution.
• Willingness to learn new technologies and adapt to evolving support challenges.
• Possess own transport and willing to travel to client sites when necessary

Responsibility

• Provide technical support and assistance to end-users for POS system and related software issues.
• Troubleshoot, diagnose, and resolve system, software, and hardware problems in a timely and efficient manner.
• Perform system monitoring and routine maintenance to ensure optimal performance, stability, and security.
• Document technical issues, resolutions, and system configurations for future reference and knowledge sharing.
• Assist with system upgrades, new installations, and data migration processes.
• Communicate effectively with users to understand, analyze, and address their technical needs.
• Collaborate with other support team members and departments to enhance system functionality and user experience.
• Create, update, and maintain user guides, FAQs, and support documentation.
• Implement and enforce IT support security protocols and best practices.
• Conduct user training and provide guidance to improve system usage efficiency.
• Provide on-site support at client locations when necessary.

Benefits:

• Year-end bonus
• Vocational training
• Company Trip
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• EPF, SOCSO, EIS
• Hostel accommodation will be provided for employees who are recruited from outside the state. (Currently only available for Penang office)

Additional Benefits:

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount

Responsibilities

• Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
• Monitor and maintain system performance to ensure smooth daily operations and service continuity.
• Perform servicing administration including report preparation, data validation, and system updates.
• Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
• Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
• Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
• Provide support and guidance for admin portals, and anything related to mobile applications.
• Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
• Provide end-user support, troubleshooting, and guidance through various communication channels.
• Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
• Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
• Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met/exceeded.

Requirements

• Diploma in Computer Science / IT or related field, or equivalent certifications.
• 1–3 years' experience in software/system testing and application support.
• Hands-on experience in handling admin portals and mobile app.
• Strong analytical and problem-solving skills with attention to detail.
• Passion for service with strong teamwork and collaboration skills.
• Able to work independently with minimal supervision.
• Excellent communication and interpersonal skills; fluent in English (written and spoken).
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable handling and analyzing large data sets.
• Familiarity with support tools (ticketing systems, monitoring dashboards) and QA processes (UAT, regression testing, bug tracking).
• Diligent, highly organized, and able to manage multiple tasks with a strong sense of accountability
• Good to have: Knowledge of clinic systems, Third Party Administrators (TPAs), and mobile healthcare app processes.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• IT: 1 year (Required)

Work Location: In person

Responsible to provide software support installed at various sites and maintain know how and knowledge of the WM, AM and SPOC. He shall ensure adherence to all the relevant instructions and standards of and will at all times act to improve the project benefit.

Key Responsibilities:

1. Provide support to Java-based system to customers at various sites
2. Handle and respond to customers’ difficulties and requests
3. Develop enhancements/change orders based on customer new requirements
4. Involved in new project implementation if required
5. Willing to perform 24/7 support to customer
6. Overtime is requiredwhen there are any support calls during non-working hours.
7. Willing to travelto China (e.g. Beijing, Hong Kong, Shanghai, etc.), Korea, Japan to support customers at site

Essential Skills:

1. Java Programming
2. J2EE / JEE / EJB / JSF
3. Oracle/MS SQL Database (added advantage)
4. Basic administration skills in servers (AIX/Windows)
5. Good interpersonal skills with customers and team members

Required Qualifications:

1. Minimum 1 – 2 years of pure Java related work experience and supporting customers at the same time.
2. Bachelor Degree from Computer Science/ IT related field
3. Mandarin speaker preferable due to work nature

Tagged as: j2ee / jee / ejb / jsf , java programming , oracle/ms sql database

Job Responsibilities

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Maintain and monitor IT systems, ensuring optimal performance and security.
• Document technical issues, resolutions, and system configurations.
• Assist with system upgrades, installations, and migrations.
• Communicate effectively with users to understand and address their technical needs.
• Collaborate with other support team members and departments to improve system functionality.
• Create and update user guides and support documentation.
• Implement and enforce support security protocols and best practices.

• Bachelorâs degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
• Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
• Required language(s): Bahasa Malaysia, English & Mandarin
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and a commitment to providing high-quality support.
• Knowledge of IT security best practices and protocols.
• Ability to document and report technical issues and resolutions effectively.
• Flexibility to adapt to new technologies and handle evolving support challenges.

• EPF, SOCSO, EIS
• Year-end bonus
• Vocational training
• Overseas travel
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• Accommodation Provided

Job Duties 

1. Provide Technical/Application Support to internal and external customers in regards with the company Application through phone calls, email, and Live Chat. 

2. Ensure all issues reported by customers are recorded in the ticketing system and resolved or escalated to the proper escalation point in timely fashion. 

3. Lead communications/expectations to customers at all levels to maintain positive relationships. 

4. Take ownership of technical issues reported, work closely with development team as necessary to close case. 

5. Document troubleshooting and problem resolution steps. 

6. Participation in providing training to customers as required. 

7. Perform other related duties as assigned or required. 

8. Products subject matter expert including acquiring new technologies to enhance capability to support customers efficiently and effectively.

Experience and Qualification

1) Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. 

2) A fast learner with strong analytical, assessment and problem-solving skills. 

3) Strong SQL skills. 

4) Outstanding customer service, organizational, communication skills (written and verbal skills) and excellent phone manner.

5) Resourceful, high energy, independent-minded, can-do attitude. 

6) Hardworking, Goal orientated and responsible. 

7) Self-starter and have a good teamwork attitude. 

8) Able to work independently with minimal supervision. 

9) Willing to work flexible hours or out-of-office hours as when required. 

10) Working experience as programmer/ system analyst or technical support is added advantage.

11) Fresh graduates are also encouraged to apply.

Industry : Digital Supply Chain & Managed Data Services

Location : Petaling Jaya

Job Status : Permanent

3-5 years of experience in data engineering support

Key Reponsibilities:

• Responsible for Level 3 support and ensure tickets raised are handled within SLA
• On weekly rotation for off-office hour support
• Perform bug fixing for existing Cloud applications
• Analyse and implement Change Request (CR) raised by BA team
• Participate in penetration test and perform fixes required
• Perform unit testing and system integration testing
• Research, design, develop, and modify the ETL and related database functions, implementing changes/enhancements to the system

Job Requirements:

• 3 - 5 year(s) of hand-on experience in data engineering support
• Experience running large scale web scrapes
• Experience with techniques and tools for crawling, extracting, and processing data
• Excellent knowledge in relational databases.
• Familiarity with system monitoring/administration tools
• Familiarity with version control, open-source practices, and code review
• Familiarity with Python

Interested candidates, please email your resume to and CC or call for more information at

Job Type: Full-time

Work Location: In person

Job Responsibilities:

• The position requires strong attention to detail, operational task management, and problem-solving abilities.
• Provide 1st and 2nd level application support for operational systems, adhering to Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Address complaint tickets, clarify issues, and identify the root cause of complaints.
• Escalate unresolved issues to relevant project team leaders.
• Guide users on workarounds for common issues.
• Perform data uploading, import/export, and patching as required.
• Conduct data analysis and generate statistics for management use

Job Requirements:

• Bachelor's Degree, Diploma, or Professional Certificate is required.
• A minimum of customer service experience is preferred.
• Ability to work in Penang or Petaling Jaya.
• Willingness to work shifts, including weekends and public holidays.
• Proficiency in English and Chinese, as the role involves communication with clients.
• Fresh graduates are encouraged to apply.