What Jobs are available for IT Specialist in Malaysia?

Company Overview : We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services. Job Summary: As a Technical Support Specialist, you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes. Responsibilities:

Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance. Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality. Assist in hardware installation and coordinate related projects. Diagnose and resolve system errors to maintain operational efficiency. Perform AS400 operating system upgrades and apply critical security patches and bug fixes. Troubleshoot, monitor, and administer the AS400 software and hardware. Work with multiple vendors to assist with the implementation of projects. Support day-to-day computer operations which include firmware and OS upgrades. Key Requirements:

Bachelor’s degree in IT, Engineering, or equivalent in a relevant discipline. Power7-10 technology refresh and OS upgrade experience will be an advantage. At least 4 years of administration experience in AS400 (mandatory), Unix, and Windows environments. Minimum of 4 years of experience in an AS400 system engineer role. Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc. IBM Certifications like IBM i (C ) & IBM i (C ) or ITIL Certification will be an advantage. Rewards: The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly. To Apply: If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates. Job Ref: /104 Consultant: Hui Cheng Heng Registration No: -W) EA Licence No: JTKSM 949A

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We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes! Technical Support Specialist

Penang Full Time Technical What You'll Do

Rescuing Websites:

Quickly troubleshoot downtime, slow loading, and error messages to get customers back online. Email Expert:

Set up email accounts, resolve delivery issues, and ensure seamless communication. Domain Master:

Assist with domain registration, transfers, and management effortlessly. cPanel Guru:

Guide users through cPanel/WHM for file management, databases, and hosting essentials. Support Superstar:

Deliver friendly, efficient support via phone, email, and chat, ensuring every customer leaves happy. What We're Looking For

Tech-Savvy:

Strong knowledge of web hosting basics, including websites, domains, emails, and DNS. Customer-Focused:

Great communication skills with a genuine passion for helping others. Problem-Solver:

Skilled at diagnosing and fixing technical issues effectively. Team Player:

Works well with others and eager to learn and grow together. Adaptable:

Thrives in fast-paced environments and handles multiple tasks with ease. GROW With Us

No. 1 Hosting Company in SEA:

Join the leading web hosting provider in Southeast Asia. Performance Incentives:

Achieve KPIs and earn attractive incentives for your hard work. Engaging Team Culture:

Enjoy team-building activities and personal conversations with the CEO. Career Growth Opportunities:

Experience business trips and unlock broad career progression. Customer Recognition:

Be acknowledged through customer testimonials and feedback, with the satisfaction of solving key issues. Dive into a dynamic role where you’ll tackle a wide range of technical challenges!

You’ll troubleshoot website issues, configure email, manage domains, and provide expert guidance to our customers. Your passion for technology and commitment to customer satisfaction will make you an invaluable part of our team.

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About the Role We’re looking for a Technical Support Specialist who will require to manage our merchants/customers enquiries or issues via various communication mediums. To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant/customers queries This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on cantonese (Cantonese 80% Mandarin 20% ) language What You’ll Need Diploma or High Diploma in Computer Science or related industries Minimum 1 year experience in IT industry Fluency in spoken and written English and Cantonese ( Cantonese & Mandarin ) Good in English and communication skills that able to interact with colleagues in different markets. Fresh graduates are also welcome to apply ITIL V3 or V4 certified Familiarize with ticketing system ( Zoho Desk as an add advantage) and ITSM workflow. Hands on experience in iOS operating system to enduser support ( added advantage ) Good team player, self-motivated Immediate available is highly preferred Able to work on shifts and weekends ( 9am-6pm or 315pm-1215am ) (Apply now at #J-18808-Ljbffr

Overview

Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP! We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ’n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference. What would you do?

Responsible in managing the escalation tickets (technical issue) reported by end users and merchants. Responsible in monitoring the production e-wallet services. Assist Developer and Solution Architect in production query. Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics. Support activities that involve production environment. Working closely with SRE (Site Reliability Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA. Must be willing to work in a fast paced and growing business and global environment where some travel may be required. Required to work in 24/7 shift arrangement (must be willing to work in shift basis, including midnight odd hours as well as weekends and public holidays). The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company. Who should join us?

Degree in Computer Science or closely related Engineering field, or equivalent work experience. Experience of tracing and resolving issues using logging, DB query and other support tools. Experience of working in technical on-call setup (24x7). Must be willing to work in shift basis especially midnight odd hours. Excellent analytical and problem-solving skills. Persistence and determination to fully root-cause and resolve complex issues. Strong written and verbal English communications skills. Understanding Mandarin will have advantage. In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Must be willing to work in a fast paced and growing business and global environment where some travel may be required. Mobile and Java developer knowledge will have advantage. Flexi working hours. Monthly eWallet allowance. Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service. Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. Benefits

Monthly eWallet allowance Additional employer EPF contribution (1% in early years, with increases based on years of service) Unlimited office pantry fruits, snacks and drinks Mobile and broadband subscription reimbursement Flexible outpatient medical benefits options Leave including family leave and paid care leave Medical coverage including dental, optometrist, mental care, maternity, TCM and Chiropractic EEO and How to Apply

Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: Note: Only shortlisted candidates will be contacted. Let’s keep LEAP-ing forward together!

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Overview

Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care. Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions. Conduct remote support sessions using remote desktop tools to assist customers in resolving PC problems. Prepare and maintain detailed technical documentation, including troubleshooting guides and case notes. Collaborate with technical teams to escalate and resolve complex issues promptly. Process service orders and manage support inquiries efficiently, ensuring timely and accurate resolution. Offer internal support to the sales and logistics teams by addressing technical aspects related to product delivery and installation. Stay current with evolving technology trends, hardware components, and software updates to provide informed recommendations. Maintain accurate records of customer interactions and support cases using CRM or ticketing systems. Follow up with customers to ensure complete resolution of issues and a high level of satisfaction. Contribute to process improvements by identifying recurring technical issues and suggesting solutions. Perform additional administrative or technical tasks as assigned by management. Job Requirements

2-3 years of customer service or technical support experience required Must have computer and component knowledge — extensive knowledge of computers is an advantage Troubleshooting and diagnosing hardware and software issues is a must Must hold a certificate or degree in relevant field Proficient in English (reading, writing, and speaking) Ability to work autonomously and within a team environment Thrives in a fast-paced environment Ability to multi-task in a fast-paced environment Keep up to date with the latest tech and trends to better assist customers On-the-job training will be provided Work Conditions

5-day work week (rotation days) Working hours: 9:00pm - 5:00pm Follows Australian public holidays Allowances (Medical and Parking) Monthly Contributions to SOCSO, EPF, EIS

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Responsibilities

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. Provides input on recurring customer problems and shares that information with ither technical team members when relevant. Working with the TAM Team monitors and tracks issues to ensure accurate resolution. Monitors own “Open Case” workload and drives to closure. Skills Required

Working Knowledge of Windows Operating Systems and MS Products. Proven ability to troubleshoot Client solutions. Effective communication skills at all levels – written and verbal – English language. Superior customer service skills Proven ability to learn new and complex technology. Able to prioritize in a fast paced, dynamic work environment. The Package

Attractive Salary (RM4,000 - RM4,500). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Working Location: Kuala Lumpur.

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Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Own and track tickets within SLAs Identify, resolve or manage the resolution of system issues Take calls and service ticket requests on a ticket system Supports internal clients with system admin tasks and product knowledge expert advice. Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist Communicate to Level 1, 2, 3 teams keeping clients and management informed Manage escalation to 2nd Line Updating and managing Knowledgebase Familiar working with automated system monitoring and applications across large networks Technical Support is a 24 hours/ 5 days a week responsibility for customers around the world Be a part of a scheduled shift rotation Assignments as required and relevant by Management Achieve the KPIs Fluent in English language both written and oral Additional languages will be beneficial May be required on occasion to work outside standard working hours Candidates must be eligible to work and live in the country of employment.

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Clinical Technical Support Specialist page is loaded Clinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. Job Overview & Purpose The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols. This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand. Accountabilities

Accountability 1 Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases. Conducts and performs product integrity tests for difficult case management in countries. Key Responsibilities: Clinical & Technical Support: Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care. Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution. Assist with complaints management by accurately documenting issues and contributing to root cause analyses. Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution. Coordinate with the customer services team to maintain consistency and excellence in service delivery. Support integrity testing processes. Training & Education:

Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio. Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education. Team Job

Individual contributor: Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

Familiarity with troubleshooting clinical equipment and implant-related software.

Strong ability to meet tight timelines and manage high-demand situations effectively.

Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

Ability to follow established protocols and enforce requirements effectively. Excellent communication skills, with the ability to explain complex

technical information clearly and concisely.

Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

Familiarity with Cochlear’s implant portfolio is a bonus.

Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education Bachelor of Audiology or above Languages English - Fluent (Required) Urdu - Fluent (Preferred) Work Experience 3 years hands-on experience managing cochlear implant patients preferred. Previous experience in customer support or technical support roles is a bonus. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

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Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring!

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP! We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. What would you do? 1. Technical Support & Troubleshooting: Provide first and second-level support for application-related issues, ensuring timely resolution. Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary. Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions. 2. System Maintenance & Updates: Monitor application performance, ensuring optimal functionality and uptime. Coordinate with development teams to implement software updates, patches, and enhancements. Frequent night activity may be needed for system update and maintenance activity. There will be 24hr shift arrangement. 3. Documentation & Reporting: Maintain detailed records of support requests, resolutions, and system changes. Generate reports on support trends, identifying areas for improvement. Work closely with developers, QA testers, and other IT professionals to enhance application performance. Participate in regular reviews to assess support processes and recommend improvements. Who should join us? Experiences: Minimum of 2 years in application support or a similar technical support role. Proven experience in troubleshooting and resolving complex application issues. Experience with ticketing systems (e.g., Zendesk, ServiceNow). Experience with cloud-based applications and SaaS platforms. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Skills: Proficiency in SQL and database management. Understanding of networking principles and protocols. Excellent communication skills, both verbal and written. Abilities: Ability to work independently and manage multiple tasks effectively. Strong analytical and problem-solving abilities. Able to work 24 midnight shift odd hours. Personality: Customer-centric approach with a commitment to delivering high-quality support. Flexi working hours. Monthly eWallet allowance. Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service. Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now! Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre.

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