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Overview

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met Direct staff responsibilities as per current Organization Chart in Cash Client Services. Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating & implementing service quality initiatives Uphold the values of the Group and company at all times. Processes

Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. Unlock job insights

Salary match Number of applicants Skills match Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence. Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally. It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees. Follow Standard Chartered Global Business Services on Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad

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Responsibilities

Manage the material declaration process and help ensure customers meet evolving regulatory requirements. Act as a subject matter expert, providing guidance on global environmental regulations, best practices and risk assessments. Qualifications

Bachelor's degree in environmental science, engineering, chemistry, or related field (Master's preferred). Requirements

Sub Specialization: Information Technology; Others Type of Employment: Permanent Minimum Experience: 7 Years Work Location: Penang

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Summary: The Customer Service Manager is responsible for overseeing and leading the customer service team, including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team. The Customer Service Manager plays a critical role in enhancing the overall customer experience and ensuring the success of the organization through customer satisfaction and loyalty. Key Responsibilities:

Team Leadership:

Supervise and guide a team of customer service representatives, ensuring they adhere to established policies and procedures. Provide leadership, motivation, and support to the team to enhance performance and productivity. Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices. Customer Interaction:

Handle escalated customer inquiries, complaints, and feedback to ensure swift and satisfactory resolution. Develop and implement strategies to improve overall customer satisfaction and loyalty. Monitor customer interactions to identify trends, issues, and areas for improvement. Process Improvement:

Analyse existing customer service processes and identify opportunities for improvement. Implement changes to streamline workflows, reduce response times, and enhance overall efficiency. Collaborate with other departments to ensure a seamless and customer-centric experience across all touch points. Performance Metrics:

Establish and monitor key performance indicators (KPIs) for the customer service team. Regularly assess team performance against set metrics and implement corrective measures as needed. Prepare and present performance reports to senior management. Communication:

Maintain open and effective communication channels within the customer service team and across departments. Collaborate with Operations, Supply Chain, Marketing, Sales, and Product development teams to stay informed about Operations matters, product & promotions updates and company events/ activities updates. Customer Feedback Analysis:

Utilize customer feedback and surveys to identify areas for improvement and implement strategies to address concerns. Work closely with the Quality Assurance team to ensure service standards are consistently met. Budget Management:

Assist in budget planning for the customer service department, including resource allocation and technology investments. Optimize spending to achieve cost-effectiveness while maintaining service quality

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Company And Job Overview Do you take pride in building strong, lasting relationships, and leading teams toward service excellence? If so, we invite you to explore this exciting opportunity. Our client is a pioneer in the specialty oils and fats industry, operating a fully integrated facility from crushing to manufacturing oils and fats for various industries.

Job Responsibility

Foster Strategic Partnerships: Serve as the primary point of contact for customers, ensuring their satisfaction and cultivating long‑term loyalty through consistent engagement and support.

Oversee the End‑to‑End Order Process: Manage the complete order lifecycle—from receipt to delivery—with precision and efficiency, proactively addressing and resolving any issues with sustainable solutions.

Lead and Inspire Teams: Provide guidance, coaching, and development to build a high‑performing team committed to delivering exceptional service standards.

Drive Operational Excellence: Leverage data insights and key performance indicators (KPIs) to identify opportunities for continuous improvement and enhance service efficiency.

Collaborate Cross‑Functionally: Work closely with production, supply chain, quality assurance, and finance teams to ensure alignment on deliverables, timelines, and customer commitments.

Job Requirements

Bachelor’s degree in Business Administration or a related discipline.

7–10 years of progressive experience in customer service, including a minimum of 3 years in a leadership capacity, preferably within the manufacturing or industrial sector.

Demonstrated customer‑centric mindset, with proven strengths in leadership, conflict resolution, and team development.

Exceptional communication and interpersonal skills, enabling effective collaboration across all levels of the organization.

A strong track record of driving continuous service improvements through strategic initiatives and performance optimization.

Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Benefits Referrals increase your chances of interviewing at JAC Recruitment by 2x.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Other

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Responsibilities

VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST

Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.

Handle customer enquiries, advices and suggestions via telegram, email or online tools.

Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.

Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.

KYC/KYB exp. is preferred

Handle customer complaints, any special cases or ad hoc tasks.

Qualifications

College degree or above.

Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.

High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.

Detail-minded and able to take ownership to resolve client issues.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.

Positive about the crypto industry.

Senior team leader Senior team leader will require exp. in leading CS/key account team

Seniority level

Mid-Senior level

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Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration. Technical Leadership & Strategy

Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap. Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications. Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements. Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches. Ensure customer complaints are investigated promptly and findings are reported properly. Customer & Project Support

Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders. Provide expert input on product selection, specification writing, and site-specific technical recommendations. Manage site trials, performance validation, and resolve complex technical challenges at project locations. Evaluate SIKA traded products and benchmark them against market alternatives. Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines. Work with Regional Sales Managers to develop new customers. Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements. Operational Excellence

Develop and disseminate technical documentation such as TDS, method statements, and application guidelines. Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction. Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes). People & Capability Development

Lead, mentor, and develop a team of technical professionals and field engineers. Design and implement structured training programs for internal teams, customers, applicators, and partners. Innovation & Market Insight

Monitor emerging technologies, market trends, and competitor activities as a technical thought leader. Translate customer feedback into actionable insights for product improvement and innovation. Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager. Supervise technical laboratory work and field tests related to new products and development projects. Safety

Maintain the TSD area in terms of housekeeping and EHS requirements. Promote safe work practices and ensure a safe environment. Reduce incident rates and loss times through EHS awareness and safety resources. Your expertise - Our strength

Bachelor’s degree in Science, Engineering, or related fields preferred. 10-15 years of experience in technical services or R&D within construction chemicals. Strong organizational skills and ability to manage multiple tasks. Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring. Proven leadership with cross-functional teams. Excellent communication, presentation, and problem-solving skills. Willingness to travel for site support and training. Ability to work independently and efficiently with minimal supervision. Positive attitude and continuous improvement mindset. About Sika

Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.

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Overview : Responsible for providing technical services to support Bunge's business in Asia, especially South East Asia and South Asia. The role involves identifying new business opportunities and adding value to existing relationships. It is a key technical customer interface, complementing the Commercial team by making product/ingredient recommendations, guiding customer projects into new business, delivering technical presentations, and solving processing challenges. The role also focuses on creating value through building close technical relationships and understanding customers' businesses and applications. Main Accountabilities Develop Customer Intimacy Build relationships with key customer stakeholders, such as Technical and Quality teams, to understand their innovation pipelines, product lines, quality needs, production capabilities, business strategies, and market trends. Identify opportunities to expand the customer base with the commercial teams in the value-added product space. Collaborate with the commercial team to identify new business opportunities and enhance current relationships. Assist customers with technical or analytical information, solve technical issues, conduct trials, improve processes, reformulate products, deliver presentations, and provide training. Respond quickly to customer needs. Support the achievement of new business development and current business protection by providing technical support and sharing knowledge. Participate in industry tradeshows, exhibitions, and customer meetings. Technical Expertise Provide technical support for fats and oils applications. Deliver presentations and training on existing and new product lines to showcase value propositions and accelerate solution development. Represent the company at conferences, expert groups, and advisory boards. Advise on projects and product development, initiate and manage development projects. Conduct workshops and training sessions for customers, either on-site or virtually. Create sales tools like presentations, brochures, and application information. Monitor project progress and success. Tracking Customer Insights Gather and track customer feedback to align product development with market needs. Monitor market trends and competitor capabilities, recommending new projects to maintain competitive edge. Maintain customer visit reports and share insights with the team. Stay updated on markets, oils and fats processing, food safety, nutrition, and quality analysis. Propose new products in collaboration with the Innovation team and customers. Requirements Bachelor's or Master's Degree in relevant fields such as Food Science, Biotechnology, Food Engineering, Chemistry, Microbiology, or equivalent. Minimum of 5 years experience in the edible oil industry, food ingredients, confectionery, bakery, frying, or restaurant industries in product development or technical services roles, especially with customer interaction. Deep knowledge or experience in edible oil manufacturing and applications. Ability to manage multiple priorities with clear communication. Capacity to conceptualize and commercialize new products. Strong interpersonal skills, confident communication, and fluency in English.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Operations Service Manager

Our Opportunity We are seeking a highly motivated and experienced Operations Service Manager to join our Investment Administration & Accounting (IAA) function. This role will work closely with our service recipients to represent our clients' needs, drive strategic alignment between IAA services and client objectives, and manage our Kuala Lumpur location to ensure smooth operations, fostering a positive and productive work environment, while ensuring coherence with our global setup. Your Role As an Operations Service Manager, you will play a key role in establishing and nurturing robust relationships with our key client stakeholders. Serving as the primary point of contact for service quality reviews and service changes, you will ensure that the clients' needs are not only heard but are also effectively addressed within the organization. Acting as a crucial liaison, you will bridge the gap between the clients and our internal teams, advocating for their service requirements.

In this role, you will oversee the allocation and development of necessary resources and skills, ensuring team alignment and process optimization. You will set clear goals and performance metrics for our teams, continually identifying opportunities to enhance our services. Your leadership will foster a positive and productive work environment, driving continuous improvement and ensuring exceptional service delivery to our clients. As an Operations Service Manager, your main responsibilities will involve: Develop and maintain strong, trusted relationships with key client stakeholders (CIOs, CFOs, RIM level and Regional CFOs). Serve as the primary point of contact for strategic client interactions. Represent the client's needs and perspectives within the IAA organization. Ensure that client requirements are understood and addressed effectively across all service lines. Facilitate strategic meetings between IAA services and clients and ensure alignment on goals, priorities, and performance metrics. Proactively identify opportunities to improve IAA services and solutions within the region. Understand client business challenges and recommend appropriate solutions. Act as a point of escalation for client issues and concerns. Work collaboratively with internal teams to resolve issues and ensure client satisfaction. Contribute to the development of the location, including goals, strategies, and resource allocation. Collaborate with internal teams (e.g., Service Managers) to ensure seamless service delivery and client satisfaction. Act as a Relationship bridge between Change / projects and the client to support context, requirements, status updates, escalation management etc. Ensure the attractiveness of the location, local information & communication, and building relationships with local stakeholders and the community. Provide local information to all managers and adopt a Line Manager Approach to ensure smooth operations. Your Skills and Experience As an Operations Service Manager, your skills and qualifications will ideally include: Bachelor's degree in Business Administration, Management, or a related field. Minimum of 8 years of experience in Operations Service Improvement Manager, account management, or a related role. Strong understanding of Investment management services and practices. Understanding industry-specific trends and developments. Proven ability to build and maintain strong client relationships. Excellent communication, interpersonal, and presentation skills. Strong leadership skills with the ability to motivate and inspire teams. Strategic Thinking: Understand business strategy, execute actions aligned with goals, adapt to changes, and make informed decisions. Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions. Change Management: Expertise in managing organizational change and fostering a culture of continuous improvement. Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders. At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified Let’s continue to grow together!

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Posting Date : 24 Sep 2025 | Close Date : 23 Dec 2025 Responsibilities

Team Leadership and Development:

Build and lead a high-performing team of environmental compliance specialists; provide coaching, mentoring, and training to team members in the GoCompliance application; establish clear performance metrics and track team progress. Compliance Services:

Perform the services outlined in the customer contract which can include: identify products and parts requiring compliance certifications; perform management and execution of the product compliance processes: create material declarations, route to suppliers, follow up with suppliers, approve/reject supplier submittals; provide daily/weekly/monthly summary reports of compliance work performed; perform risk assessments for customers for upcoming regulatory changes. Regulatory Compliance and Expertise:

Stay abreast of evolving global environmental regulations (e.g., RoHS, REACH); provide expert guidance to customers and internal teams on compliance requirements; develop and maintain documentation and resources related to environmental compliance; perform client risk assessments related to material content and regulatory compliance. Customer Relationship Management:

Serve as the primary point of contact for customer inquiries; develop and maintain strong relationships with customers and suppliers; provide ideas to GoCompliance product teams for product enhancements. Process Improvement and Reporting:

Identify and implement process improvements to enhance efficiency and accuracy; develop, generate and provide regular reports on compliance metrics and performance to clients. Responsible for building and leading a team that provides comprehensive environmental compliance services to our customers. Offer to manage the material declaration process and help ensure the customers meet evolving regulatory requirements. Act as a subject matter expert, providing guidance on global environmental regulations, best practices and risk assessments. Qualifications

Bachelor’s degree in environmental science, engineering, chemistry, or related field (Master’s preferred). Minimum of 5+ years of experience in product environmental compliance, including material declaration management and supplier interactions. Strong understanding of global environmental regulations (RoHS, REACH, Conflict Minerals, etc.). Proven experience in building and leading teams. Excellent communication, presentation, and interpersonal skills. Experience with environmental compliance software and databases. Strong project management skills. Experience in supplier management and negotiations. Preferred Qualifications

Experience with the following compliance applications: Assent, Source Intelligence, Greensoft, Acquis Sub Specialization : Information Technology; Others Type of Employment : Permanent Minimum Experience : 7 Years Work Location : Penang

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