What Jobs are available for IT Representative in Malaysia?

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary: Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience: Typically requires a minimum of two years of related experience.

Education and Certification(s): High School Diploma or equivalent

Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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Overview

ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. LONgity OPPORTunity VIsion Enjoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in

English and Mandarin , ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills

Fluent in English and Mandarin (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have

Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits

Convenient work tools — Latest Mac workplaces + additional hardware to make you more effective at work. Includes tools such as Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth — Free trainings and participation in specialized conferences; rich knowledge exchange within the company. More perks — Health insurance (medical, dental and optical) for employees and dependents; flexible hours; no dress code; comfortable and new office environment. The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (PDPA), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to For more vacancies, visit xsolla.com/careers.

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Overview

Customer Support Representative at Xsolla in Kuala Lumpur, Malaysia. We’re looking for a respectful, empathetic, and resourceful team member who is passionate about helping others. You’ll be the first point of contact for players and partners, ensuring questions are answered, issues are resolved, and every interaction leaves a positive impression. Responsibilities

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications And Skills

Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have

Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits

Convenient work tools: Latest Mac workplaces and additional hardware to support effectiveness; Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth: Free trainings and participation in specialized conferences; knowledge exchange within the company. Other perks: Health insurance (medical, dental, optical) for employees and dependents; Flexible hours; No dress code; Comfortable, modern office environment. The duties of this position may change from time to time to achieve results. This job description describes the general level of work performed and is not all-inclusive. Xsolla KL Sdn Bhd respects your privacy and will not sell or distribute personal data. Please direct any inquiries regarding data privacy to For more vacancies, visit

ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. L ongevity

O pportunity

V

ision

E njoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills

Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across

three shifts

(day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have

Prior experience in

customer support

roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. BENEFITS: Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy

to



. For more vacancies:

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. LOvE

is a play on words used in the original text; kept as part of the branding in the description. ABOUT YOU

We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in

English and Mandarin , ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills

Fluent in English and Mandarin (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. BENEFITS

Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to . For more vacancies:

xsolla.com/careers

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We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced

Non-Voice Customer Support Representative

to join our dynamic Human Resources team. The Role Respond to customer inquiries and provide technical assistance in a timely and professional manner. Address customer concerns, resolve issues, and ensure high customer satisfaction levels. Troubleshoot and provide solutions for technical problems related to our own Shopify applications. Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support. Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions. Collaborate with other team members to share knowledge and provide continuous improvement suggestions. Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes. Ideal Profile Important Note: Due to specific business requirements, we are currently considering candidates only from the following locations: Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya, and Morocco. Minimum 1 year of experience in a BPO/customer support role Strong analytical skills to identify customer issues and provide effective solutions. Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools. Ability to multitask efficiently without compromising the quality of customer support. Excellent written communication skills in English, with the ability to convey complex information clearly and concisely. Detail-oriented with a keen eye for accuracy and consistency in all interactions. Empathy and patience to deal with diverse customer needs and concerns. Adaptability to work in a fast-paced and dynamic environment. Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership. Familiarity with eCommerce processes and industry trends is a plus. Familiarity with programming language is a plus. Familiarity with team management is a plus. What's on Offer? Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities The base pay range for this role is $3,600.00/yr - $4,800.00/yr. Note that your actual pay will be based on your skills and experience. Seniority level

Entry level Employment type

Full-time Job function

Other Industries: IT Services and IT Consulting, Software Development, and Information Services

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from StoreHub Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! What you will do

Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have

Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)

Our people -

for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.

We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.

If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.

We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.

Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks

for everyone Free Season Parking Fully stocked fridge and pantry

- Coffee, snacks, and more yums Cutting edge tools.

If something can be automated, we'll make it happen Medical and Dental

Outpatient Visits + Medical Insurance Opportunities for career growth

and continuous learning Note: This line has been removed as an em tag is not allowed in the final formatting. Text preserved where relevant. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries: Technology, Information and Internet We’re highlighting opportunities and continuing to share updates about roles at StoreHub.

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Overview

Technical Support Agent role at StoreHub. You’ll be responsible for delivering high-quality support to merchants through inbound calls, live chat, and email by resolving complex issues across the StoreHub platform and its suite of products. As an escalation point for frontline agents, you will own advanced cases while collaborating with Product, Engineering, and Operations teams to ensure root cause resolution and continuous improvement of the customer experience by identifying recurring issues. What you will do

Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have

Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)

Our people -

for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.

We embrace directness, hate bureaucracy, and move fast. If you're tired of corporate nonsense you'll feel right at home. Cutting edge tools.

If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.

We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. Core values

Communicate for Clarity Humble and Hungry Authentic but not an SSHOLE Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks

for everyone Free Season Parking Fully stocked fridge and pantry

- Coffee, snacks, and more yums Medical and Dental

Outpatient Visits + Medical Insurance Opportunities for career growth

and continuous learning We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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Overview

Technical Support Representative - Thai role at

Accenture Southeast Asia . This is a position focused on incident management, service operations, and production support within Accenture's global delivery capabilities. Responsibilities

Drive incident and outage management, investigation, and restoration Monitor systems and trends to enhance performance and prevent incidents Track and facilitate acceptance of changes to production environments Operate information technology production services according to management protocols and SLAs What you will need

Master proficiency in Incident Management Master proficiency in Service Management Framework Design and Implementation It is advantageous to have prior experience in relevant related skills Bachelor's Degree in relevant field of studies Bonus points if you have

Master Configuration & Release Management Master Program Project Management We offer opportunities to hone your functional skills and expertise in an area of specialization. Learning occurs on the job and through formal training, online, in the classroom, or in collaboration with teammates. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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