What Jobs are available for IT Program Manager in Malaysia?

Overview

Join to apply for the

Program Manager

role at

The Access Group . Get AI-powered advice on this job and more exclusive features. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important. What does Access offer you? We offer a blended approach to office working, encouraging collaboration in our thriving offices. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. In addition to a competitive salary, you’ll have 25 days of leave, a health contribution, and a range of benefits. The organisation also provides three charity days to support causes you care about. Core Responsibilities

Own end-to-end execution of KL GOC Product Engineering expansion project ensuring successful hiring and integration of minimum 50 software engineers Design and implement comprehensive onboarding programmes for all engineering hires Establish operational dashboards providing real-time visibility into hiring, productivity, and delivery metrics Drive programme delivery predictability to exceed 90% across engineering initiatives Manage cross-functional programmes spanning Engineering, Product, QA, and DevOps Navigate complex matrix organization to remove blockers and accelerate delivery Partner with HR and Talent Acquisition to optimize hiring funnels and time-to-productivity Conduct detailed operational analysis to identify and implement improvements Facilitate executive communications and prepare board-ready progress reports Build strong relationships with stakeholders across UK, AU, and APAC regions Establish programme management best practices and governance frameworks Manage risks, dependencies, and escalations across multiple initiatives Technical Requirements

10+ years of programme management experience in technology organizations Expertise in programme management tools (ADO, Jira, Asana, MS Project, or similar) Strong analytical skills with proficiency in data analysis and visualization Experience with Agile, Waterfall, and hybrid methodologies Knowledge of software development lifecycle and engineering metrics Familiarity with AI-assisted development practices beneficial Understanding of recruiting metrics and talent acquisition processes Experience with OKR frameworks and KPI development Proficiency in executive presentation and communication tools Core Competencies & Values

Navigate complexity while maintaining strategic focus Balance multiple stakeholder interests and priorities Drive alignment across diverse teams and regions Connect programme outcomes to business objectives Manage ambiguity and drive clarity Operational Excellence

Deep dive into operational details when needed Identify and eliminate inefficiencies Build scalable processes and systems Stakeholder Management

Influence without direct authority Build trust with senior executives Manage difficult conversations and escalations Facilitate cross-functional collaboration Analytical & Problem-Solving

Use data to drive insights and decisions Conduct root cause analysis effectively Identify patterns and systemic issues Develop creative solutions to complex problems What You Bring

Demonstrated ability to manage large-scale hiring and expansion programmes Excellence in executive stakeholder management and communication Track record of achieving >90% programme delivery predictability Strong negotiation and conflict resolution skills Experience with engineering operations and metrics Ability to context-switch between strategic and tactical levels Resilience and adaptability in fast-changing environments Cultural sensitivity for multi-regional collaboration Additional Information

Office Flex arrangement (3 days office, 2 days remote) Critical role in Access Group's KL GOC expansion strategy High visibility with executive leadership team Interface with UK, AU, and APAC stakeholders regularly Career growth potential as organization scales This Senior Programme Manager role is pivotal to Access Group's ambitious KL GOC Product Engineering expansion, requiring someone who can orchestrate the hiring and integration of 50 engineers while establishing operational excellence. You'll drive >90% delivery predictability, manage complex cross-functional initiatives, and serve as the operational backbone for the engineering leadership. Success means building world-class onboarding programmes, establishing real-time operational dashboards, maintaining

What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

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We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Core Responsibilities

Own end-to-end execution of KL GOC Product Engineering expansion project ensuring successful hiring and integration of minimum 50 software engineers

Design and implement comprehensive onboarding programmes for all engineering hires

Establish operational dashboards providing real-time visibility into hiring, productivity, and delivery metrics

Drive programme delivery predictability to exceed 90% across engineering initiatives

Manage cross-functional programmes spanning Engineering, Product, QA, and DevOps

Navigate complex matrix organization to remove blockers and accelerate delivery

Partner with HR and Talent Acquisition to optimize hiring funnels and time-to-productivity

Conduct detailed operational analysis to identify and implement improvements

Facilitate executive communications and prepare board-ready progress reports

Build strong relationships with stakeholders across UK, AU, and APAC regions

Establish programme management best practices and governance frameworks

Manage risks, dependencies, and escalations across multiple initiatives

Technical Requirements

10+ years of programme management experience in technology organizations

Proven track record managing complex multi-million dollar programmes

Expertise in programme management tools (ADO, Jira, Asana, MS Project, or similar)

Strong analytical skills with proficiency in data analysis and visualization

Experience with Agile, Waterfall, and hybrid methodologies

Knowledge of software development lifecycle and engineering metrics

Familiarity with AI-assisted development practices beneficial

Understanding of recruiting metrics and talent acquisition processes

Experience with OKR frameworks and KPI development

Proficiency in executive presentation and communication tools

Core Competencies & Values Strategic Programme Leadership

Navigate complexity while maintaining strategic focus

Balance multiple stakeholder interests and priorities

Drive alignment across diverse teams and regions

Connect programme outcomes to business objectives

Manage ambiguity and drive clarity

Operational Excellence

Deep dive into operational details when needed

Establish metrics-driven decision frameworks

Identify and eliminate inefficiencies

Build scalable processes and systems

Drive continuous improvement culture

Stakeholder Management

Influence without direct authority

Navigate matrix organization effectively

Build trust with senior executives

Manage difficult conversations and escalations

Facilitate cross-functional collaboration

Analytical & Problem-Solving

Use data to drive insights and decisions

Conduct root cause analysis effectively

Identify patterns and systemic issues

Develop creative solutions to complex problems

Present complex information clearly

What You Bring

Demonstrated ability to manage large-scale hiring and expansion programmes

Excellence in executive stakeholder management and communication

Track record of achieving >90% programme delivery predictability

Strong negotiation and conflict resolution skills

Experience with engineering operations and metrics

Ability to context-switch between strategic and tactical levels

Resilience and adaptability in fast-changing environments

Cultural sensitivity for multi-regional collaboration

Additional Information

Office Flex arrangement (3 days office, 2 days remote)

Critical role in Access Group's KL GOC expansion strategy

High visibility with executive leadership team

Interface with UK, AU, and APAC stakeholders regularly

Career growth potential as organization scales

This Senior Programme Manager role is pivotal to Access Group's ambitious KL GOC Product Engineering expansion, requiring someone who can orchestrate the hiring and integration of 50 engineers while establishing operational excellence. You'll drive >90% delivery predictability, manage complex cross-functional initiatives, and serve as the operational backbone for the engineering leadership. Success means building world-class onboarding programmes, establishing real-time operational dashboards, maintaining

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

#J-18808-Ljbffr

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**Core Responsibilities*** Own end-to-end execution of KL GOC Product Engineering expansion project ensuring successful hiring and integration of minimum 50 software engineers* Design and implement comprehensive onboarding programmes for all engineering hires* Establish operational dashboards providing real-time visibility into hiring, productivity, and delivery metrics* Drive programme delivery predictability to exceed 90% across engineering initiatives* Manage cross-functional programmes spanning Engineering, Product, QA, and DevOps* Navigate complex matrix organization to remove blockers and accelerate delivery* Partner with HR and Talent Acquisition to optimize hiring funnels and time-to-productivity* Conduct detailed operational analysis to identify and implement improvements* Facilitate executive communications and prepare board-ready progress reports* Build strong relationships with stakeholders across UK, AU, and APAC regions* Establish programme management best practices and governance frameworks* Manage risks, dependencies, and escalations across multiple initiatives**Technical Requirements*** 10+ years of programme management experience in technology organizations* Proven track record managing complex multi-million dollar programmes* Expertise in programme management tools (ADO, Jira, Asana, MS Project, or similar)* Strong analytical skills with proficiency in data analysis and visualization* Experience with Agile, Waterfall, and hybrid methodologies* Knowledge of software development lifecycle and engineering metrics* Familiarity with AI-assisted development practices beneficial* Understanding of recruiting metrics and talent acquisition processes* Experience with OKR frameworks and KPI development* Proficiency in executive presentation and communication tools**Core Competencies & Values***Strategic Programme Leadership*** Navigate complexity while maintaining strategic focus* Balance multiple stakeholder interests and priorities* Drive alignment across diverse teams and regions* Connect programme outcomes to business objectives* Manage ambiguity and drive clarity**Operational Excellence*** Deep dive into operational details when needed* Establish metrics-driven decision frameworks* Identify and eliminate inefficiencies* Build scalable processes and systems* Drive continuous improvement culture**Stakeholder Management*** Influence without direct authority* Navigate matrix organization effectively* Build trust with senior executives* Manage difficult conversations and escalations* Facilitate cross-functional collaboration**Analytical & Problem-Solving*** Use data to drive insights and decisions* Conduct root cause analysis effectively* Identify patterns and systemic issues* Develop creative solutions to complex problems* Present complex information clearly**What You Bring*** Demonstrated ability to manage large-scale hiring and expansion programmes* Excellence in executive stakeholder management and communication* Track record of achieving >90% programme delivery predictability* Strong negotiation and conflict resolution skills* Experience with engineering operations and metrics* Ability to context-switch between strategic and tactical levels* Resilience and adaptability in fast-changing environments* Cultural sensitivity for multi-regional collaboration**Additional Information*** Office Flex arrangement (3 days office, 2 days remote)* Critical role in Access Group's KL GOC expansion strategy* High visibility with executive leadership team* Interface with UK, AU, and APAC stakeholders regularly* Career growth potential as organization scalesThis Senior Programme Manager role is pivotal to Access Group's ambitious KL GOC Product Engineering expansion, requiring someone who can orchestrate the hiring and integration of 50 engineers while establishing operational excellence. You'll drive >90% delivery predictability, manage complex cross-functional initiatives, and serve as the operational backbone for the engineering leadership. Success means building world-class onboarding programmes, establishing real-time operational dashboards, maintaining <10% attrition, and becoming a trusted advisor to senior leadership while navigating the complexities of a matrix organization.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You. #J-18808-Ljbffr

Are you a strategic thinker with a passion for driving performance and delivering exceptional customer experiences? Join our dynamic team as a

Program Manager , where you'll be at the heart of customer engagement, operational excellence, and continuous improvement.

The role responsibility consists of:

Be the

primary contact

for internal and external customers, ensuring fast, clear, and effective communication.

Understand and deliver on

customer service commitments , with clear documentation and follow-through.

Lead

performance management

efforts such as analyze results, identify gaps, and drive corrective actions.

Champion

continuous improvement

initiatives to enhance service efficiency and customer satisfaction.

Act as a

key escalation point

for customer and stakeholder issues.

Manage and deliver

improvement projects , including customer integrations.

Conduct and support

customer business reviews

focused on performance, issues, and opportunities.

Maintain critical documentation SOPs, SLAs, and performance records.

Monitor

compliance

with regulations and standards across operations.

Analyze

shipping profiles

to identify trends, optimize resources, and improve profitability.

Handle

commercial functions

respond to spot/ad hoc quotation requests and support new business/project implementation.

To be successful in this role, you are required to have:

Minimum Bachelor’s Degree in any field.

Minimum 5 years of working experience in the freight forwarding industry. Experienced in program/project management, ideally within logistics or customer service.

Proficient in using Microsoft Office Application (Tech-Savvy individual will be added advantage)

Strong communicator and relationship builder.

Analytical, proactive, and solutions-oriented.

Comfortable managing multiple priorities in a fast-paced environment.

Commercially savvy with a customer-first mindset.

The position is based in

Iskandar Puteri, Johor

Only the right fit candidate will be contacted to proceed with next stage of pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice!

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Join to apply for the

Program Manager

role at

DHL Global Forwarding Are you a strategic thinker with a passion for driving performance and delivering exceptional customer experiences? Join our dynamic team as a

Program Manager , where you'll be at the heart of customer engagement, operational excellence, and continuous improvement. Responsibilities

Be the primary contact for internal and external customers, ensuring fast, clear, and effective communication. Understand and deliver on customer service commitments, with clear documentation and follow-through. Lead performance management efforts such as analyzing results, identifying gaps, and driving corrective actions. Champion continuous improvement initiatives to enhance service efficiency and customer satisfaction. Act as a key escalation point for customer and stakeholder issues. Manage and deliver improvement projects, including customer integrations. Conduct and support customer business reviews focused on performance, issues, and opportunities. Maintain critical documentation SOPs, SLAs, and performance records. Monitor compliance with regulations and standards across operations. Analyze shipping profiles to identify trends, optimize resources, and improve profitability. Handle commercial functions, respond to spot/ad‑hoc quotation requests, and support new business/project implementation. Requirements

Minimum Bachelor’s Degree in any field. Minimum 5 years of working experience in the freight forwarding industry, with experience in program/project management, ideally within logistics or customer service. Proficient in using Microsoft Office applications (tech‑savvy individuals are an advantage). Strong communicator and relationship builder. Analytical, proactive, and solutions‑oriented. Comfortable managing multiple priorities in a fast‑paced environment. Commercially savvy with a customer‑first mindset. The position is based in Iskandar Puteri, Johor. Only the right fit candidate will be contacted to proceed with the next stage of pre‑screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice! Get notified about new Program Manager jobs in

Johor Baharu, Johore, Malaysia .

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Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

We’re looking to add a

Program Manager

located in

Prai, Penang .

In this role, you will be in charge of guiding a team of cross‑functional experts in the delivery of customer‑focused products and services and will hold up development and implementation of project, pricing, and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

Organize, plan and direct program schedules and budgets.

In charge of tracking relevant metrics and drive action items based on results.

Provide help, knowledge and expertise with contract negotiations as required.

Oversee all interdepartmental activities ensuring completion of all adherence requirements relative to product development timelines, delivery, quality and the required business metrics.

Review program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allocation of available resources to various phases of program.

Establish work plan and staffing for each phase of program and arrange for recruitment or assignment of personnel.

Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.

Be the key channel of communication for customers and act as escalation in the event of customer issues.

In charge of customer satisfaction reviews and corrective actions.

Maintain current and develop additional business with customers.

Monitor and track that project and program deliverables are met.

Be accountable for maintaining excellent customer relations with both new and existing customers.

Holds up production sites for projects, costs and other customer related matters through business and expertise.

Experience we’re looking for:

Typically requires a Bachelor's degree in engineering or related field or equivalent experience.

Typically requires a minimum of 7 years of experience in program administration/management or related area.

What you’ll receive for the great work you provide:

Medical benefits, dental, vision

Life Insurance

Paid Time Off

Performance Bonus

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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WD Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.# Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Program Manager** located in **Prai, Penang**.In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.**What a typical day looks like:*** Organize, plan and direct program schedules and budgets.* In charge of tracking relevant metrics and drive action items based on results.* Provide help, knowledge and expertise with contract negotiations as required.* Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.* Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.* Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.* Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.* Be the key channel of communication for customers and act as escalation in the event of customer issues.* In charge of customer´s satisfaction reviews and corrective actions.* Maintain current and develop additional business with customers.* Monitor and track that project and program deliverables are met.* Be accountable for maintaining excellent customer relations with both new and existing customers.* Holds up production sites for projects, costs and other customer related matters through business and expertise.**The experience we’re looking to add to our team:*** Typically requires a Bachelor's degree in engineering or related field or equivalent experience.* Typically requires a minimum of 7 years of experience in program administration/management or related area.**What you’ll receive for the great work you provide:*** Medical benefits, dental, vision* Life Insurance* Paid Time Off* Performance BonusNB87# # Job CategoryOperationsRequired Skills:Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). #J-18808-Ljbffr

Overview The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities

Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.

Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.

Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values

Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.

Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.

If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

A minimum of a Bachelor's is required.

Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications N/A

Physical Requirements N/A

Travel Requirements N/A

Employment type Full-time

Job function Other

Industries Appliances, Electrical, and Electronics Manufacturing

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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Our client operates as an established Electronics Manufacturing Services (EMS) provider, delivering advanced electronic solutions to diverse industries including connectivity, electrification, industrial automation, medical devices, and defense/aerospace sectors. With a strong focus on quality andinnovation, the company specializes in manufacturing embedded electronics and box-built solutions tailored to client needs. Responsibilities: Define project scope, goals, and deliverables aligned with customer requirements. Act as the primary point of contact for customers, managing communications and expectations. Develop detailed project plans, including timelines, budgets, and resource allocation. Collaborate with internal teams to meet quality, cost, and delivery objectives. Monitor project progress and ensure on-time, on-budget delivery. Address customer concerns and maintain high satisfaction levels. Analyze project costs and profitability, identifying opportunities for improvement. Identify and mitigate project risks to ensure smooth execution. Ensure all deliverables meet required quality standards and customer specifications. Requirements Bachelors degree in Engineering, Business, or related field. 5 years of program management experience in EMS or manufacturing. Strong project management and problem-solving skills. Excellent communication and customer relationship management abilities.

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