1,464 IT Operations jobs in Malaysia

We are seeking a motivated and experienced NOC Engineer to join our team in Malaysia. This role involves monitoring and supporting our 24/7 Content Delivery Network (CDN), a global SaaS cloud solution with over 300 locations.

Responsibilities:

• Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
• Investigate critical alerts and restoring normal operations.
• Document and track network issues, contributing to a knowledge-based system.
• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
• Assess the potential impact of maintenance activities on nodes
• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
• Participate in projects
• Provide support via email, web portals, and occasionally over the phone.
• Collaborate with escalation teams to resolve service issues efficiently.
• Adhere to company processes and undertake additional duties as needed.

Requirements:

• Malaysians only.
• Bachelor’s degree in Computer Science/Information Technology, or equivalent.
• Experienced level: 0-3 years
• Open to Fresh graduates; internship experience in NOC/IT support is a plus.
• Ability to work 12-hour rotating shifts, including weekends & Public Holidays.
• Proficiency in English (written and spoken); Mandarin is a plus.
• Strong analytical and problem-solving abilities.

Salary range:

RM 3 500 - RM 6 000 (depending on experience)

Additional Information:

• Hybrid mode
• On-Call allowance
• Call out allowance
• Overtime claims
• On The Spot Award
• Long Service Award
• Leave encashment option
• Medical insurance
• Wellness benefit
• Office conveniently located within walking distance to public transport
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Network Operations Center Engineer

Responsibilities:
• Monitor network performance, servers, and applications
• To provide SLA weekly, monthly or as required by customers and management
• Identify, diagnose, and resolve network and system issues to ensure uptime and reliability
• Respond to alerts, incidents, and outages in a timely manner
• Escalate complex issues to appropriate teams and follow up on resolutions
• Perform routine network maintenance, system updates, and configuration changes
• Document incidents, resolutions, and network performance trends
• Collaborate with IT teams to enhance system performance
• To assist in deployment and maintenance support for clients and internal teams as required
• Ensure compliance with network security policies and best practices
Requirements:
• Diploma/ Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Preferably with IT background and familiar with NOC procedures and escalations procedures.
• Knowledge of network and system is an added advantage
• Strong analytical and problem-solving skills.
• Able to work in a 24/7 shift-based environment.
• Certifications such as CCNA, CCNP, or equivalentareaplus.

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AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Join to apply for the Senior Network Operations Analyst role at AVEVA

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy .

Job Title: Senior Network Operations Analyst

Reports to: IT Senior Manager – Network Engineering and Operations

Department: AVEVA IT Infrastructure and Operations

Job Purpose

The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

The individual will be involved in the following critical activities:

• Monitor ServiceNow incident tickets.
• Review Network Monitoring dashboards to monitor network health and respond to network alerts.
• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
• Perform software upgrades on network devices.
• Troubleshoot and resolve network and application problems.
• Contact and work with Internet Service Providers on network circuit issues.
• Escalate problems to Tier-3 network engineers.
• Implement scheduled changes planned by network engineering.
• Work closely with end users, IT service desk and incident management teams to manage incidents.
• Update CMDB data and network documents.
• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.
• Work assigned tasks with network engineering to deliver IT projects.
• Help mentor junior level Network Operations Analysts.
  
  

Requirements – You will have:

• A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.
• At least three years of IP network operations support or similar work experience.
• Knowledge of LAN, WAN and WiFi technologies and protocols.
• Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.
• Experience troubleshooting network connectivity issues.
• Experience with MS Windows operating system, including troubleshooting.
• Familiar with Apple iOS or Android OS.
• Experience working with Service Management software such as ServiceNow or other similar platforms.
• Experience working and interacting with end users to troubleshoot network connectivity issues.
• Good knowledge of Microsoft Office software, especially Word, Excel and Visio.
• Strong work ethics and a desire to learn.
  
  

Desirable Knowledge And Skills – A PLUS

• Bachelor’s degree in computer science, computer engineering or related field highly desirable
• Cisco CCNA or CCNP level hands-on knowledge
• Scripting and programming skills such as Python and PowerShell
• Security knowledge, especially with firewalls
• Familiarity with Linux and MacOS
• Public Cloud networking
  
  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at AVEVA by 2x

Get notified about new Network Operations Analyst jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

Job Title: Senior Network Operations Analyst

Reports to: IT Senior Manager – Network Engineering and Operations

Department: AVEVA IT Infrastructure and Operations

Job Purpose

The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

The individual will be involved in the following critical activities:

• Monitor ServiceNow incident tickets.

• Review Network Monitoring dashboards to monitor network health and respond to network alerts.

• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.

• Perform software upgrades on network devices.

• Troubleshoot and resolve network and application problems.

• Contact and work with Internet Service Providers on network circuit issues.

• Escalate problems to Tier-3 network engineers.

• Implement scheduled changes planned by network engineering.

• Work closely with end users, IT service desk and incident management teams to manage incidents.

• Update CMDB data and network documents.

• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.

• Work assigned tasks with network engineering to deliver IT projects.

• Help mentor junior level Network Operations Analysts.

Requirements – You will have:

• A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.

• At least three years of IP network operations support or similar work experience.

• Knowledge of LAN, WAN and WiFi technologies and protocols.

• Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.

• Experience troubleshooting network connectivity issues.

• Experience with MS Windows operating system, including troubleshooting.

• Familiar with Apple iOS or Android OS.

• Experience working with Service Management software such as ServiceNow or other similar platforms.

• Experience working and interacting with end users to troubleshoot network connectivity issues.

• Good knowledge of Microsoft Office software, especially Word, Excel and Visio.

• Strong work ethics and a desire to learn.

Desirable Knowledge and Skills – A PLUS

• Bachelor’s degree in computer science, computer engineering or related field highly desirable

• Cisco CCNA or CCNP level hands-on knowledge

• Scripting and programming skills such as Python and PowerShell

• Security knowledge, especially with firewalls

• Familiarity with Linux and MacOS

• Public Cloud networking

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

#J-18808-Ljbffr

**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.**
**We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.**
**If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .**
**For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy ( **.**
**Job Title:** Senior Network Operations Analyst
**Reports to:** IT Senior Manager - Network Engineering and Operations
**Department:** AVEVA IT Infrastructure and Operations
**Job Purpose**
The Senior Network Operations Analyst provides Tier-2 support for AVEVA's global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA's network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.
**Responsibilities - You will do:**
The individual will be involved in the following critical activities:
+ Monitor ServiceNow incident tickets.
+ Review Network Monitoring dashboards to monitor network health and respond to network alerts.
+ Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
+ Perform software upgrades on network devices.
+ Troubleshoot and resolve network and application problems.
+ Contact and work with Internet Service Providers on network circuit issues.
+ Escalate problems to Tier-3 network engineers.
+ Implement scheduled changes planned by network engineering.
+ Work closely with end users, IT service desk and incident management teams to manage incidents.
+ Update CMDB data and network documents.
+ Provide 24x7 network support coverage as a member of AVEVA's network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.
+ Work assigned tasks with network engineering to deliver IT projects.
+ Help mentor junior level Network Operations Analysts.
**Requirements - You will have:**
+ A bachelor's degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.
+ At least three years of IP network operations support or similar work experience.
+ Knowledge of LAN, WAN and WiFi technologies and protocols.
+ Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.
+ Experience troubleshooting network connectivity issues.
+ Experience with MS Windows operating system, including troubleshooting.
+ Familiar with Apple iOS or Android OS.
+ Experience working with Service Management software such as ServiceNow or other similar platforms.
+ Experience working and interacting with end users to troubleshoot network connectivity issues.
+ Good knowledge of Microsoft Office software, especially Word, Excel and Visio.
+ Strong work ethics and a desire to learn.
**Desirable Knowledge and Skills - A PLUS**
+ Bachelor's degree in computer science, computer engineering or related field highly desirable
+ Cisco CCNA or CCNP level hands-on knowledge
+ Scripting and programming skills such as Python and PowerShell
+ Security knowledge, especially with firewalls
+ Familiarity with Linux and MacOS
+ Public Cloud networking
**AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.**
**AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.**
**Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.**
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Senior Network Operations Analyst

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AVEVA AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants Join to apply for the

Senior Network Operations Analyst

role at

AVEVA AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our

Privacy Policy

.

Job Title:

Senior Network Operations Analyst

Reports to:

IT Senior Manager – Network Engineering and Operations

Department:

AVEVA IT Infrastructure and Operations

Job Purpose

The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

The individual will be involved in the following critical activities:

Monitor ServiceNow incident tickets. Review Network Monitoring dashboards to monitor network health and respond to network alerts. Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service. Perform software upgrades on network devices. Troubleshoot and resolve network and application problems. Contact and work with Internet Service Providers on network circuit issues. Escalate problems to Tier-3 network engineers. Implement scheduled changes planned by network engineering. Work closely with end users, IT service desk and incident management teams to manage incidents. Update CMDB data and network documents. Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends. Work assigned tasks with network engineering to deliver IT projects. Help mentor junior level Network Operations Analysts.

Requirements – You will have:

A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training. At least three years of IP network operations support or similar work experience. Knowledge of LAN, WAN and WiFi technologies and protocols. Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA. Experience troubleshooting network connectivity issues. Experience with MS Windows operating system, including troubleshooting. Familiar with Apple iOS or Android OS. Experience working with Service Management software such as ServiceNow or other similar platforms. Experience working and interacting with end users to troubleshoot network connectivity issues. Good knowledge of Microsoft Office software, especially Word, Excel and Visio. Strong work ethics and a desire to learn.

Desirable Knowledge And Skills – A PLUS

Bachelor’s degree in computer science, computer engineering or related field highly desirable Cisco CCNA or CCNP level hands-on knowledge Scripting and programming skills such as Python and PowerShell Security knowledge, especially with firewalls Familiarity with Linux and MacOS Public Cloud networking

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at AVEVA by 2x Get notified about new Network Operations Analyst jobs in

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#J-18808-Ljbffr

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( . For more information about our privacy policy and how to manage cookies, visit our

Privacy Policy ( Job Title:

Senior Network Operations Analyst Reports to:

IT Senior Manager – Network Engineering and Operations Department:

AVEVA IT Infrastructure and Operations Job Purpose The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures. Responsibilities – You will do: The individual will be involved in the following critical activities: Monitor ServiceNow incident tickets.

Review Network Monitoring dashboards to monitor network health and respond to network alerts.

Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.

Perform software upgrades on network devices.

Troubleshoot and resolve network and application problems.

Contact and work with Internet Service Providers on network circuit issues.

Escalate problems to Tier-3 network engineers.

Implement scheduled changes planned by network engineering.

Work closely with end users, IT service desk and incident management teams to manage incidents.

Update CMDB data and network documents.

Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.

Work assigned tasks with network engineering to deliver IT projects.

Help mentor junior level Network Operations Analysts.

Requirements – You will have: A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.

At least three years of IP network operations support or similar work experience.

Knowledge of LAN, WAN and WiFi technologies and protocols.

Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.

Experience troubleshooting network connectivity issues.

Experience with MS Windows operating system, including troubleshooting.

Familiar with Apple iOS or Android OS.

Experience working with Service Management software such as ServiceNow or other similar platforms.

Experience working and interacting with end users to troubleshoot network connectivity issues.

Good knowledge of Microsoft Office software, especially Word, Excel and Visio.

Strong work ethics and a desire to learn.

Desirable Knowledge and Skills – A PLUS Bachelor’s degree in computer science, computer engineering or related field highly desirable

Cisco CCNA or CCNP level hands-on knowledge

Scripting and programming skills such as Python and PowerShell

Security knowledge, especially with firewalls

Familiarity with Linux and MacOS

Public Cloud networking

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

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The Network Operations Center (NOC) Analyst quickly and efficiently resolves customer issues and requests for support, via phone, email, and the CRM ticketing system. The NOC analyst troubleshoots a variety of satellite and ground-based IP and telephony networks, maintains a proactive approach towards problem solving, performs daily QC checks of system software, and validates and tests system configurations.

Duties and Responsibilities

• Troubleshooting and Support: Conduct first-level troubleshooting across a variety of systems, including IP networks, satellite, land, maritime, and avionics systems, with a focus on Cisco technologies and advanced network troubleshooting techniques.
• Incident Management: Manage incidents by documenting, prioritizing, and reporting according to impact and severity. Participate in the processes to assess, approve, and smoothly implement network changes.
• Network Monitoring: Utilize Network Management System (NMS) tools to proactively monitor network health, identifying performance bottlenecks and capacity issues, and recommend solutions to ensure network reliability and efficiency.
• Technical Documentation: Develop and maintain comprehensive technical documentation and collaborate with peers to enhance team capabilities and knowledge sharing.

Qualifications

• 2+ years of progressive experience in the VSAT telecommunications industry.
• A technical degree or diploma is an advantage.
• Knowledge of commercial satellite acquisition procedures (Iridium, Inmarsat, Thuraya), IP routing and switching, Voice over Internet Protocol (VoIP), Quality of Service (QoS), Voice and Data, wireless technologies and security, Inmarsat and Iridium products including installation and support experience, iDirect satellite experience, Newtec MDM satellite modem experience is beneficial.
• Commitment to self-development and lifelong learning.
• Fluent English is required. A second language is beneficial.
• Professional written and verbal communication skills.
• A willingness to embrace and live the core values of Network Innovations.

Working Conditions

This position requires day and night shift rotations in order to meet 24/7/365 support requirements for global customers. The selected candidate must be willing to work nights and weekends to meet the needs of our customers. The position operates in a professional office environment and uses standard office equipment and software.

Physical Requirements

Sitting and using a computer for extended periods of time. Ability to lift 10kgs will be required, from time to time.

Details

• Job title: Network Operations Center (NOC) Analyst
• Department: Advanced Networks
• Supervisor: Director of Network Operations

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

As a Network Operations Engineer, you will be responsible for the maintenance, and support of the organization's network infrastructure. You will be working closely with the Senior Network Engineers and other IT professionals, on relevant projects, and ensure that the network keeps running with no constrains to our clients.

Key duties and responsibilities

• Support and implement complex network solutions to meet business needs

• Configure and manage network hardware, including switches, routers, firewalls, and load balancers

• Monitor and troubleshoot network performance issues, ensuring optimal network performance and availability

• Collaborate with other IT teams to ensure the smooth operation of the network and its integration with other systems

• Provide technical support and guidance to colleagues and users at various levels within the organization

To be successful you will have:

• Min 3 years of multivendor network/security hands on experience

• Knowledge with multivendor network design, Fortinet/Aruba is desirable

• Knowledge on WiFi network solutions implementation and troubleshooting

• Knowledge of network security, including firewalls, VPN, and access controls

• Knowledge on network automation and IaC concepts will be a plus

• Responsible, structured, proactive and solution-oriented working

• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

• Strong problem-solving skills

Qualifications & education

• Bachelor's degree in computer science, Information Systems, or a related field

• Vendor based certifications will be a plus (CCNA, CCNP, ACSA, ACSP, NSE4, DevNet)

At Convatec , we’re pioneering trusted medical solutions to improve the lives we touch . If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

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