6,007 IT Operations jobs in Malaysia

Overview

The Network Operations Center (NOC) Engineer is responsible for continuously monitoring IT systems, networks, and applications to ensure uptime, performance, and security. Working in a 24x7 shift-based environment, including weekends and public holidays, the NOC Engineer plays a critical role in identifying, troubleshooting, and resolving technical issues while maintaining service-level agreements (SLAs).

Responsibilities

• System Monitoring

• Monitor the performance and availability of IT infrastructure, networks, and applications using various monitoring tools.

• Perform real-time analysis of system alerts and take immediate action to prevent service disruptions.
• Escalate critical issues to the appropriate teams as per predefined escalation protocols.

• Maintain accurate system health logs and generate reports on performance trends.

• Problem Troubleshooting

• Follow established Standard Operating Procedures (SOPs) to diagnose and troubleshoot incidents.

• Work closely with internal technical teams, vendors, and customers to coordinate issue resolution via email, calls, and ticketing systems.
• Assist Level 2 and Level 3 support teams in deep-dive analysis and resolution of complex issues.

• Utilize ITIL4 best practices to ensure efficient incident handling and problem management.

• Issue Tracking & Incident Management

• Log and document all incidents, troubleshooting steps, and resolutions for future reference.

• Provide real-time updates to customers and stakeholders regarding incident status and expected resolution time.
• Maintain detailed records of incidents, outages, and resolutions in the ticketing system.

Minimum Requirements

• Diploma/Degree in Computer Science, Information Technology, or a related field.
• Experience in IT operations, network monitoring, or system administration is preferred.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP) and system administration (Linux/Windows) will be advantage.
• Familiarity with monitoring tools such as Zabbix, SolarWinds or equivalent.
• ITIL4 certification is an advantage.
• Willing to work on a 24x7 rotating shift schedule(3-shift rotation).
• Fresh graduates are encourage to apply.

About the role

We are seeking an experienced Network Operations Center (NOC) Technician to join our dynamic team at Solara Holdings Sdn Bhd. As a NOC Technician, you will be responsible for monitoring and maintaining the company's critical IT infrastructure, ensuring optimal performance and availability for our clients. This is a full-time position based in Subang Jaya, Selangor.

What You'll Do:

• Monitor real-time fiber network alerts and outage tickets.

• Perform first-level troubleshooting and escalate issues according to SOP.

• Work closely with field engineers and vendors to restore services quickly.

• Document incidents, update tickets, and prepare clear shift handover reports.

• Support scheduled maintenance activities and track service impact.

What We're Looking For:

• Diploma/Degree in IT, Networking, or Telecommunications.

• Basic knowledge of fiber optic technology & networking (IP, routing, switching).

• Willing to work in a 24/7 rotating shift (including nights/weekends).

• Strong teamwork, communication, and problem-solving skills.

• Fresh graduates with the right attitude are welcome to apply.

Why Join Us?

• Competitive salary with attractive shift allowance.

• Training & certification opportunities (grow your telco career).

• Career progression in a fast-growing fiber network environment.

• Dynamic, supportive, and technology-driven work culture.

We are seeking a talented individual to join our Network Operations team at Marsh McLennan. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

NSI L2 Engineer

We will count on you to:

• Change and Configuration Management: Implement BAU changes to maintain network security integrity.
• Incident Troubleshooting: Provide Tier II-III support for BAU incidents, ensuring swift resolution.
• Project Progression: Support and contribute to security projects and transformations.
• System Administration: Manage network security device OS, including upgrades and feature adoption.
• Documentation: Maintain operational documentation for BAU processes.
• Support in Major Incidents: Support critical incidents, assisting the team to resolution.
• Setting Standards: Contribute best practices and high standards for the team through your work ethic.
• Collaboration: Build strong relationships and work closely with other teams within MMC Tech.
• Judgment in High-Pressure Situations: Exercise sound judgment and decision-making in complex scenarios.
• Initiative: Demonstrate the ability to work independently with minimal supervision

What you need to have:

• Education: Bachelor's degree in Computer Science or a related field from an accredited institution, or equivalent combination of education, training, and experience.
• Experience: 5+ years of network security experience in a complex, large-scale, international, multi-vendor environment.
• Technical Expertise:
• Working knowledge of Palo Alto Firewalls, F5 Load-Balancers/WAFs
• Experience with TCP/IP and tools such as Wireshark.
• Understanding of Data Centre and Public Cloud architectures.
• Familiarity with Global Operations Teams and related best practices.
• Communication Skills: Excellent verbal and written communication skills in English.

What makes you stand out:

• Scripting Skills: Working knowledge of Python with the ability to write and debug scripts.
• Automation Knowledge: Familiarity with automation tools such as Ansible.
• Technical Expertise:
• Experience with Infoblox.

Why join our team:

• Professional Development: We support your growth through development opportunities, engaging work, and supportive leadership.
• Inclusive Culture: Join a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions that impact colleagues, clients, and communities.
• Career Opportunities: Our scale provides a variety of career paths, along with benefits and rewards designed to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We're now looking for Network Operations Centre Dispatcher to join our team and help us deliver great results for our clients. 

The Role

As a Network Operations Centre (NOC) Dispatcher, you will be responsible for managing NOC services and the scheduling process.

You will be dispatching workload for our engineers that is inbound via our portal or email. Where possible, you will address issues and escalate matters within your remit.

You will monitor the progress of queries and issues for all team members to ensure operations are maintained efficiently and allocate work accordingly.

So, if you have experience working on a ticketing system and workload management experience, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

About You

To be considered as a Network Operations Centre Dispatcher, you should have:

• Experience using ConnectWise or another ticketing system
• Engineer workload management experience
• Experience with Microsoft technologies
• Excellent customer service and communication skills
• Problem solving skills
• Strong documentation skills

Other organisations may call this role Helpdesk Dispatcher, Customer Service Advisor, Customer Service Controller, Helpdesk Controller, Service Controller.

Air IT are equal opportunities, employers who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next challenge as a Network Operations Centre Dispatcher, please apply via the button shown.

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and/or client's network infrastructure to ensure optimal performance and uptime. This role involves realtime incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies

• 1–3 years of experience in network monitoring or IT support roles

• Familiarity with NOC tools (e.g., SolarWinds)

• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, SNMP)

• Strong analytical and problem-solving skills

• Ability to work in a 24/7 shift environment, including weekends and holidays and 12 hours shift.

• Excellent communication and documentation skills
• Familiarity with ticketing tools e.g. ServiceNow, Remedy, Jira, etc is a plus

We are seeking a skilled and proactive Level 2 Network Operations Engineer to join our IT infrastructure team on a 1-year consulting assignment in South East Asia. The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing the organization's network infrastructure. You will handle escalated issues from Level 1 support, ensure network stability, and collaborate with cross-functional teams to implement network solutions and upgrades.

Note: This is a contract based engagement for a duration of 1 year, with the possibility of extension based on performance and project requirements.

Network Monitoring & Maintenance

• Monitor LAN/WAN infrastructure, routers, switches, firewalls, and wireless systems.
• Ensure high availability and performance of network services.
• Utilize network monitoring tools (e.g., SolarWinds, PRTG, Nagios) to proactively identify issues.

Troubleshooting & Escalation Support

• Respond to and resolve Level 2 network incidents and service requests.
• Analyze root causes of recurring issues and implement long-term solutions.
• Escalate complex issues to Level 3 or vendor support when necessary.

Configuration & Upgrades

• Perform firmware upgrades, patch management, and configuration changes.
• Assist in the deployment of new network hardware and software.
• Maintain version control and rollback plans for all changes.

Collaboration & Coordination

• Work closely with IT infrastructure, cybersecurity, and application teams.
• Participate in cross-functional projects and network integration efforts.
• Provide technical guidance to Level 1 support staff.

Security & Compliance

• Implement and enforce network security policies, including firewall rules, VPNs, and access controls.
• Conduct regular vulnerability assessments and remediation.
• Ensure compliance with organizational and regional IT standards.

Documentation & Reporting

• Maintain up-to-date documentation of network diagrams, configurations, and procedures.
• Generate regular reports on network performance, incidents, and capacity planning.

Disaster Recovery & Business Continuity

• Support the implementation and testing of disaster recovery plans.
• Ensure network resilience and failover capabilities are in place.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2–3 years of experience in network operations or infrastructure support.
• Strong knowledge of TCP/IP, routing protocols (BGP, OSPF), VLANs, VPNs, and firewalls.
• Hands-on experience with Cisco, Juniper, Fortinet, or similar network equipment.
• Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira).
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are highly desirable.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently in a fast-paced, multicultural environment.
• Willingness to travel or relocate within South East Asia as teams to implement network solutions and upgrades.

Job Title:
Network Operations Engineer

Department:
IT

Reports To:
Country IT Manager, Singapore (IT Infrastructure & Operations)

Position Overview

This role is responsible for managing and ensuring the delivery of reliable, secure, and high-quality IT infrastructure and IT security services for the organization in line with the Centre of Competence (CoC) framework. The position is essential for maintaining smooth day-to-day operations, ensuring compliance with both internal policies and external regulatory standards, and upholding the highest benchmarks across IT infrastructure, IT security, and information security activities.

Key Responsibilities

1. Manage and oversee IT infrastructure, including servers, networking devices, cabling, and datacenters, while ensuring compliance with NIST frameworks.
2. Oversee daily IT operations following ITIL practices (incident, change, patch, and asset management), as well as network and datacenter administration, vendor coordination, and continuity planning.
3. Lead and support IT infrastructure, IT security, and information security initiatives, ensuring alignment with business requirements or central IT team (CoC) strategies.
4. Act as the primary local contact for IT infrastructure and security-related matters.
5. Provide backup support for both front-end and back-end IT operations when necessary.
6. Carry out ad-hoc tasks and projects as delegated by the line manager.

Required Experience and Competencies

• A bachelor's degree in Computer Science, IT, or a related discipline.
• Minimum of 3 years' practical experience in IT infrastructure, system administration, and support.
• Strong knowledge of computing systems, networks, hardware, and enterprise applications.
• Proficiency in managing Windows Server, Windows clients, Active Directory, and Intune.
• Expertise in key infrastructure technologies, including:
• Firewalls (Cisco ASA), IPS, VPNs, Proxy, NAC (Cisco ISE), VoIP (Cisco/Avaya).
• Network protocols (VLAN, STP, LACP, BGP, OSPF, MPLS, etc.).
• Backup systems (Veeam), SAN storage, and disaster recovery solutions.
• Skills in Windows SCCM, Cisco networking, and Azure environments.
• Experience with VMware and server provisioning (dev/test/prod).
• Strong documentation, reporting, and vendor management abilities.
• Ability to handle project timelines effectively while ensuring IT security and compliance.
• Demonstrated responsibility, integrity, and ability to work well in a team.

Eager to explore the dynamic and exciting tech industry of Southeast Asia? Apply now and join us in our Network Operations Center today

In a nutshell, you will be working with network professionals in the MAGNIFI team in bridging the gap between network technology and business operations by monitoring various network ecosystems and troubleshooting actual business problems.

A day in the life in MAGNIFI in the Network Operations Center:

• Provides a proactive 24/7 monitoring by monitoring network systems, devices, critical IT assets and IoT devices.
• Experiencing first-hand and gain practical knowledge on monitoring, managing and troubleshooting an end-to-end network ecosystem.
• Perform real-time troubleshooting and escalate critical issues when necessary.
• Respond to network alerts, security threats, and performance issues.
• Provide support for incident management and disaster recovery plans.
• Collaborate with IT and engineering teams to implement system improvements.
• Conduct root cause analysis and provide solutions for recurring incidents.
• Maintain and update documentation related to network operations and incidents.
• Keeping abreast of the latest technology trends, developments, and best practices in the digital industry.

Qualifications:

• Graduates with a passion for Computer Science/Network Engineering are encouraged to apply.
• Great interest in digital transformation and is constantly updated with current events and trends.
• Good interpersonal, verbal, and written communication skills and a positive attitude to thrive in a fast-paced, growing business.
• Strong analytical and project management skills with a can-do attitude.

Apply today by sending your resume/CV to

___

MAGNIFI's vision is to be Asia's leading digitalization Services Provider. We empower businesses all across the South East Asia with seamless connectivity and digital enablement, which are the fundamental building blocks for this digital era.

We firmly believe that digitalization is of utmost importance to future-proof businesses in this digital era. Fulfilling the connectivity demands of our customers through managed digitalized services will be our mantra.

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person

This will be a 12 months contract renewable

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and/or client's network infrastructure to ensure optimal performance and uptime. This role involves real-time incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies.

Responsibilities:

• Monitor network systems, servers, and applications using NOC tools and dashboards
• Respond to alerts and incidents in a timely manner, ensuring minimal downtime
• Perform initial troubleshooting and escalate complex issues to appropriate teams
• Perform triage to assess severity and impact of incidents.
• Escalate issues to appropriate teams (e.g., network engineers, system admins) based on predefined protocols
• Maintain detailed incident logs and documentation for all events and resolutions
• Collaborate with internal IT teams and external vendors to resolve network issues
• Conduct routine health checks and performance analysis of network components
• Participate in disaster recovery and business continuity planning exercises
• Provide shift handover reports and contribute to continuous improvement initiatives

Requirements:

• 1–3 years of experience in network monitoring or IT support roles
• Familiarity with NOC tools (e.g., SolarWinds)
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, SNMP)
• Strong analytical and problem-solving skills
• Ability to work in a 24/7 shift environment, including weekends and holidays
• Excellent communication and documentation skills
• Familiarity with ticketing tools e.g. ServiceNow, Remedy, Jira, etc is a plus.

You may submit your application below or send us an email directly quoting the job title to

We regret to inform that only shortlisted candidates will be informed.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class

Timothy Sauh

Cornerstone Global Partners Pte Ltd

EA License: 19C9859