148 IT Operating Specialist jobs in Malaysia

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As a Network Technical Specialist for global services, your main responsibility is providing technical support to partners, strategic customers and service providers from all regions, around the clock. You will form part of a team that provides 24/7 technical support services all year round including public holidays at the relevant time slots.

Responsibilities:

Provide technical supports via support ticketing system

Hardware replacement request

Peplink products, technologies and solutions inquiry

Share knowledge or technical details on Forum and Knowledge base

Provide pre-sales technical supports, such as formulate a solution and product sizing to customers

Simulate technical problems or scenario in lab as part of the troubleshooting

If needed, perform live troubleshooting with prior arrangement with the customer (*senior position)

Generate clear and concise technical tips, case notes and white paper

In a complicated situation, should make an appropriate escalation to the relevant teams and work together to solve the issue

On shift: works on Duty Roster prepared to support for 24/7 (Work Schedule: 7/24/365, Shift Dependent, 12 hours per shift)

Requirements:

3-8 years of total work experience in relevant fields

Able to communicate clearly and concisely, both orally and in writing

Must have good teamwork spirit

Posses analytical thinking and detail-oriented are important

Candidate with below experiences or skillsets has added advantages for the job consideration:

Understanding of OSI 7 layer and TCP/IP standard & SD-WAN solutions

Candidate with hands-on experience in various networking technologies, including Routing and Switching, Wireless LAN, Cellular, Firewall & VPN (IPsec), Multi-WAN & WAN Load Balancing is preferred

Understanding of DNS, Packet Sniffing tools (eg. Wireshark, TCP Dump), Radius Server, Linux networking, virtualization/cloud services (eg. VMware, VirtualBox, AWS, Azure, Google Cloud, etc)

Candidate who posses PCE (Peplink Certified Engineer), CCNA or equivalent qualifications

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Your application will include the following questions:

How many years' experience do you have as a Network Technical Specialist? What's the highest level of Cisco wireless certification that you have completed? Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you have technical pre-sales experience? How many years' experience do you have as a technical specialist?

Computer Software & Networking Not specified

Pismo Research (Malaysia) Sdn. Bhd. is a fellow subsidiary of Peplink International Limited, a market leader in developing Internet load balancing and VPN bonding solutions. Peplink Balance dual-WAN and multi-WAN routers have been deployed around the world, helping thousands of customers (offices, hotels, educational institutions, financial firms, medical firms and virtually any businesses) to increase bandwidth, increase Internet reliability, and reduce cost.

Peplink operates globally with offices in North America, Europe and Asia. Having customers in 70+ countries, our solutions are sold and supported by distributors, system integrators, and strategic partners worldwide.

Pismo Research (Malaysia) Sdn. Bhd. is our technical support center and sales administration unit in Mid Valley City, Kuala Lumpur and we are inviting Malaysia professionals to join our team.

For more information, please visit Peplink at

Pismo Research (Malaysia) Sdn. Bhd. is a fellow subsidiary of Peplink International Limited, a market leader in developing Internet load balancing and VPN bonding solutions. Peplink Balance dual-WAN and multi-WAN routers have been deployed around the world, helping thousands of customers (offices, hotels, educational institutions, financial firms, medical firms and virtually any businesses) to increase bandwidth, increase Internet reliability, and reduce cost.

Peplink operates globally with offices in North America, Europe and Asia. Having customers in 70+ countries, our solutions are sold and supported by distributors, system integrators, and strategic partners worldwide.

Pismo Research (Malaysia) Sdn. Bhd. is our technical support center and sales administration unit in Mid Valley City, Kuala Lumpur and we are inviting Malaysia professionals to join our team.

For more information, please visit Peplink at

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Req #2004

Tuesday, July 8, 2025

Position Overview:

We are seeking an experienced Senior IT Technical Specialist – SharePoint and Power Platform to own the design, configuration, and management of our Microsoft SharePoint and Power Platform technologies. This technical role is pivotal in delivering secure, reliable, and optimised systems that empower our workforce. The ideal candidate will bring deep expertise in Microsoft 365 technologies, combined with a drive for automation, standardisation, and user-centric innovation.

Key Responsibilities:

• Design, develop, and implement SharePoint solutions , including custom web parts, workflows, and site templates.
• Lead the architecture, development, and deployment of Power Platform solutions , including Power Apps (Canvas Apps), Power Automate, and Microsoft Graph.
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
• Provide technical leadership and mentorship to junior engineers and team members.
• Ensure the security, scalability, and performance of SharePoint and Power Platform solutions.
• Develop and maintain documentation for system designs, configurations, and procedures.
• Troubleshoot and resolve complex technical issues related to SharePoint and Power Platform.
• Stay up-to-date with the latest industry trends and technologies to drive continuous improvement.

Qualifications:

Experience:

• 5+ years of experience in SharePoint development and administration (Including Modern SharePoint and SharePoint 2013).
• 3+ years of experience with Power Platform (Power Apps, Power Automate, Power BI).

Technical Skills:

• Strong understanding of SharePoint architecture, including SharePoint Online and SharePoint Server.
• Strong skills in Power Platform development, including custom connectors, canvas apps, and model-driven apps.
• Strong understanding of Microsoft Graph API and other integration technologies.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Preferred Skills:

• Microsoft certifications in SharePoint and Power Platform.
• Experience with Azure services and integration.
• Knowledge of Agile development methodologies.
• Familiarity with DevOps practices and tools.

Personal Attributes:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on delivering high-quality results.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Req #2004 Tuesday, July 8, 2025 Position Overview: We are seeking an experienced Senior IT Technical Specialist – SharePoint and Power Platform to own the design, configuration, and management of our Microsoft SharePoint and Power Platform technologies. This technical role is pivotal in delivering secure, reliable, and optimised systems that empower our workforce. The ideal candidate will bring deep expertise in Microsoft 365 technologies, combined with a drive for automation, standardisation, and user-centric innovation. Key Responsibilities: Design, develop, and implement SharePoint solutions , including custom web parts, workflows, and site templates. Lead the architecture, development, and deployment of Power Platform solutions , including Power Apps (Canvas Apps), Power Automate, and Microsoft Graph. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Provide technical leadership and mentorship to junior engineers and team members. Ensure the security, scalability, and performance of SharePoint and Power Platform solutions. Develop and maintain documentation for system designs, configurations, and procedures. Troubleshoot and resolve complex technical issues related to SharePoint and Power Platform. Stay up-to-date with the latest industry trends and technologies to drive continuous improvement. Qualifications: Experience: 5+ years of experience in SharePoint development and administration (Including Modern SharePoint and SharePoint 2013). 3+ years of experience with Power Platform (Power Apps, Power Automate, Power BI). Technical Skills: Strong understanding of SharePoint architecture, including SharePoint Online and SharePoint Server. Strong skills in Power Platform development, including custom connectors, canvas apps, and model-driven apps. Strong understanding of Microsoft Graph API and other integration technologies. Excellent problem-solving skills and the ability to work independently and as part of a team. Strong communication and interpersonal skills. Preferred Skills: Microsoft certifications in SharePoint and Power Platform. Experience with Azure services and integration. Knowledge of Agile development methodologies. Familiarity with DevOps practices and tools. Personal Attributes: Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality results. About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Job Purpose
The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction.

Key Responsibilities

Customer Engagement

• Build and maintain strong relationships with customers, understanding their business process, objectives and challenges.
• Act as a trusted advisor and primary point of contact for customer concerns and solution delivery.

Solution Development and Delivery

• Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs.
• Ensure seamless delivery and integration of solutions into the customer's environment.
• Provide proactive recommendations for process or product improvements.

UAT support

• Support in creating use case for testing, SOP, and process manual.
• Liaison with operation team for alignment of the operation processes and successful adherence of the process and development.

Project Management

• Lead solution implementation projects, managing timelines and resources.
• Coordinate with cross-functional teams to ensure timely resolution of customer issues.
• Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects.

Performance Monitoring and Reporting

• Track and analyze project performance to measure the success of implemented solutions.
• Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement.

Data analysis

• Hand-on MS office tool such as Excel / PowerBi, for data crunching
• Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects.

Customer Advocacy

• Act as the voice of the customer within the organization, advocating for their needs and feedback.
• Identify opportunities for upselling or cross-selling additional services or products.

Training and Support

• Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products.
• Support in training the customer and operation stakeholders on the new process / developments.

Customer Escalation Management

• Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation

Key Competencies & Skills

Core Competencies:

• Deep focus on understanding customer needs and providing tailored logistics solutions.
• Ability to understand the customer requirement and suggest the best possible solutions.
• Leverage data to drive insights and make evidence-based decisions to improve solutions.
• Think beyond the usual way the thinks operate to meet the customer requirements.
• Take ownership of project related communication internal and external.

Key Performance Indicators (KPIs)

S. No.	Key Result Areas	Key Performance Indicators (KPIs)
1	Revenue ROI	Return on Investment from key initiatives or projects
2	Project Delivery	Number of projects delivered within the stipulated timeline
3	Delivery Efficiency	Average number of days taken for project delivery
4	Internal Customer Satisfaction	Internal customer satisfaction score
5	Reporting & Analytics	Timely management of reports, data analysis, and presentations

YOUR PROFILE

Qualifications

Education: Graduate Degree in any discipline, preferably Degree in Management or related field.

Industry Knowledge: Strong understanding of the logistics, and e-commerce industries.

Technical Skills:

• Project management skills,
• Know-how of IT related development projects with problem solving ability,
• Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.

Experience: 3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS Job Purpose The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction. Key Responsibilities Customer Engagement Build and maintain strong relationships with customers, understanding their business process, objectives and challenges. Act as a trusted advisor and primary point of contact for customer concerns and solution delivery. Solution Development and Delivery Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs. Ensure seamless delivery and integration of solutions into the customer's environment. Provide proactive recommendations for process or product improvements. UAT support Support in creating use case for testing, SOP, and process manual. Liaison with operation team for alignment of the operation processes and successful adherence of the process and development. Project Management Lead solution implementation projects, managing timelines and resources. Coordinate with cross-functional teams to ensure timely resolution of customer issues. Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects. Performance Monitoring and Reporting Track and analyze project performance to measure the success of implemented solutions. Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement. Data analysis Hand-on MS office tool such as Excel / PowerBi, for data crunching Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects. Customer Advocacy Act as the voice of the customer within the organization, advocating for their needs and feedback. Identify opportunities for upselling or cross-selling additional services or products. Training and Support Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products. Support in training the customer and operation stakeholders on the new process / developments. Customer Escalation Management Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation Key Competencies & Skills Core Competencies: Deep focus on understanding customer needs and providing tailored logistics solutions. Ability to understand the customer requirement and suggest the best possible solutions. Leverage data to drive insights and make evidence-based decisions to improve solutions. Think beyond the usual way the thinks operate to meet the customer requirements. Take ownership of project related communication internal and external.

Key Performance Indicators (KPIs) S. No. Key Result Areas Key Performance Indicators (KPIs) 1 Revenue ROI Return on Investment from key initiatives or projects 2 Project Delivery Number of projects delivered within the stipulated timeline 3 Delivery Efficiency Average number of days taken for project delivery 4 Internal Customer Satisfaction Internal customer satisfaction score 5 Reporting & Analytics Timely management of reports, data analysis, and presentations YOUR PROFILE Qualifications Education:

Graduate Degree in any discipline, preferably Degree in Management or related field. Industry Knowledge:

Strong understanding of the logistics, and e-commerce industries. Technical Skills: Project management skills, Know-how of IT related development projects with problem solving ability, Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations. Experience:

3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry. OUR OFFER Strong career support in an international environment Great culture and colleagues Multifarious benefit program Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.

Role Description

This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Excellent communication capabilities
• Ability to work independently and on-site
• Experience with Windows and Office deployment services is a plus
• Relevant certifications or a degree in IT-related fields

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Position Summary

Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture. Acts as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, and typically measured by utilization (i.e., billable hours).

Duties & Responsibilities

Support onsite and in-house technical solutions for projects. Present solutions to customers. Communicate both written and verbal of activities with customers and Itron Project Managers to the specified project deadlines. Conduct product technical training classes. Participate on the beta phase of product development teams. Participate and provide feedback to development teams. Implement solutions for customers (install, configure, test, train, customize)

Skills

Oracle database knowledge SQL and PL/SQL Powershell Professional communication Microsoft Windows Operating System Analytics and Diagnostics skills

Experience & Education

• At Least 5 years relevant work experience
• Experienced with Meter Data Management System is a bonus.
• Has customer support work experience
• Tertiary degree computing course or the related discipline

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:

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Formulating and executing launch strategies for company AI, big data, PaaS, databases, and other service solutions. This includes selecting target markets and crafting a go-to-market (GTM) approach, ensuring that the solutions and products are both marketable and easily sellable.

Develop high-quality marketing materials, benchmark case studies, and enablement courses to strengthen frontline capabilities, support project growth, and ensure the achievement of profitability targets.

Ensure the timely release and high-quality delivery of market launch. Oversee the development of supporting materials and configuration tools, ensuring they are user-friendly, accurate, and comprehensive to guarantee a smooth version rollout.

Support the planning and content development for various marketing activities, including trade shows and conferences. This includes preparing keynote speeches for customers and company management team, as well as designing and producing content for exhibition booths. Collaborate with other teams to align strategies and objectives, boosting external industry influence.

Provide strategic support for project expansion and focus on achieving key breakthroughs in target markets. Drive product and solution competitiveness to ensure the best possible outcomes.

Job Requirements

Possess Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Artificial Intelligence and Robotics ad etc.

Min 2 years of go-to-market experiences in ICT industry including but not limited to Telecommunications Companies, Hardware and Equipment Manufacturers, Software Development and IT Services, Cybersecurity and Data Protection, Fintech and Payment Processing and etc.

Proficient in creating compelling presentationmaterials and writing technical content.

Possess project management capabilities, strong communication and coordination skills, as well as the ability to identify and anticipate issues.

Strong execution skills and experience in marketing campaign planning are preferred.

A strong technical background is essential for this role.

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Responsibilities:

• Provide technical support for automotive systems, including diagnostics, repairs procedures and vehicle software issues via phone, email or on-site visits.
• Assist dealership technicians and service advisors in resolving complex technical problems related to powertrains, electrical systems, ADAS, infotainment, and EV platforms.
• Document and track technical cases using CRM or ticketing systems, ensuring proper escalation and timely resolution.
• Coordinate with engineering and R&D teams to report and analyze field issues, contributing to root cause analysis and corrective actions.
• Create and maintain up-to-date service manuals, technical bulletins and troubleshooting guides tailored to regional requirements.
• Conduct regular dealer visits and service center audits to ensure adherence to service standards and technical protocols.
• Assisted the technical trainer in conducting practical training sessions for dealer staff, focusing on diagnostics tools, repair procedures and new technologies such as EV battery systems and high-voltage safety.
• Monitor and manage warranty claim data to identify failure trends and proactively address recurring product issues.
• Collaborate with the parts department to ensure availability of critical components needed for technical repairs.
• Stay current with the latest advancements in automotive technology, diagnostic tools and OEM service systems.

Requirements:

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering or a related technical field.
• 3+ years of experience in automotive technical support, diagnostics or dealership service operations.
• Strong knowledge of modern vehicle systems, including EV technology, ADAS and vehicle diagnostics tools (e.g., OEM scan tools).
• Proficiency in using CRM and case management platforms.
• Excellent communication and problem-solving skills with a strong customer service mindset.
• Ability to travel for dealership support and service audits as needed.

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