What Jobs are available for IT Integration in Malaysia?

**Citi® Treasury & Trade Solutions ("TTS")** is a leading provider of cash management, trade and cards services to financial institutions corporate and public sector clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.
**In this role, you are expected to:**
The role of the Assistant Vice President, Client Technical Integration, sits within our Technical Integration Group, reporting to one of our Team Leaders. In the role you will be working directly with our top-tier clients from project kick-off to go-live, helping them to integrate their ERP/TMS systems with Citi's powerful set of Cash Management, Treasury, Supply Chain Finance and Commercial Card applications.
The main objective of the role is to deliver Client Solutions on time and to spec, whilst providing an exceptional client experience. This is achieved through excellent communication, superior product knowledge, the ability to see things from our customer's perspective and Project Management discipline.
We work in a multi-client, multi-project organization, so you will be expected to handle a varied workload and prioritize effectively. Although a technical mind-set is required to be successful in the role, the specific technical knowledge related to electronic banking projects (e.g. connectivity, security, file formats, testing, etc.) is not a mandatory requirement for an applicant, although favorable. As long as you have the willingness to learn, and the ability to pick up things quickly you will be considered.
Key functions of the role will include:
+ Day to day management of a portfolio of electronic banking projects.
+ Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria.
+ Build great external client relationships, and internal partnerships with supporting parts of the organization.
+ Contribute and participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do.
The below list gives an insight in to the key responsibilities expected of a Client Technical Integration Manager on a typical Cash Management client project:
+ Help run a formal kick off meeting or workshop with the client to formally review and document the requirements and solutions to be implemented as part of the project scope. In particular focusing on Citi's connectivity and security options, our electronic file format options, our testing process and any other technical parts of the solution.
+ Manage the internal setup process and teams responsible for connectivity & security, engaging the correct resources via the correct tools, remaining the single face to the external client.
+ Manage the internal setup process and teams responsible for configuring the various inbound and/or outbound files in scope of the project, remaining the single face to the external client.
+ Providing guidance to the external client as required during their development efforts, being able to comfortably liaise with the client in both business and technical language as appropriate. Engaging an internal network of knowledge and experience as required to get accurate and timely feedback to your client while again remaining the single face to the client.
+ Manage and track against a formal testing program that will cover the scope of work in the most efficient manner: connectivity, file format, file content, etc. Managing the internal test resources to get accurate and timely feedback during the testing phase while remaining the single face to the client.
+ Manage the formal change processes to promote the solution to production, obtaining and documenting the relevant sign offs and ensuring it is scheduled in line with the clients expectations.
+ Manage initial production support for production testing and hyper care period. Monitoring and engaging the relevant internal production support teams as required to ascertain the root cause of any issues in a timely manner.
+ Help manage a formal project closure process, feeding back on lessons learned, and formally handing on-going production support to the Citi Service team.
**As a successful candidate, you would ideally have the following skills and exposure:**
+ Bachelor's/University degree
+ 5- 10 years' experience working in a bank / financial institution or a corporate position working in the financial area (e.g. Accounts Payable, Accounts Receivable, Treasury).
+ Proficiency in spoken Mandarin (support Taiwan & China) and/or Korean (support Korea).
+ Cash Management knowledge (Payments & Receivables).
+ Host to Host Banking technical knowledge (preferable): Connectivity (SWIFT, SFTP, etc), Encryption Tools (PGP, Symantec, etc), Electronic File Formats (ISO20022 XML, MT101, etc).
+ Corporate financial ERP / TMS knowledge (preferable): SAP, Oracle, SaaS Platforms (Kyriba, GTreasury, Revel, etc)
+ Communication - ability to select the appropriate communication method for different scenarios, and be comfortable communicating to various levels of seniority internally and externally.
+ Time management - ability to effectively priorities a varied workload in a dynamic environment.
+ Self-starter - ability to take on things with little to no background, acting as an owner, and still being able to deliver strong results.
+ Common sense - ability to step back and analyze a situation with a pragmatic, methodical approach.
+ Risk management - ability to foresee risks and issues so they can be raised and managed effectively
+ Fast learner - ability to pick up things quickly and be confident to run with them. Must have a technical aptitude, even if not full versed in some of the specific Electronic Banking technicalities.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
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**Job Family Group:**
Implementation
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**Job Family:**
Technical & Network Build
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Our client is a leading global solution provider for all areas of intralogistics. With innovative technologies and software, the family-owned company empowers customers to increase the efficiency and sustainability of their storage, picking, and transport processes and is shaping the future of intralogistics.

There are hiring for Software Projects and Integration Manager to join the team for successful delivery of the software projects both standalone and in conjunction with the automation.

Your role:

• Overall project management of SW projects for new and existing customers.
• Responsible for the technical and commercial aspects of the project within the software scope of works.
• Overall solution integration management during site commissioning and ramp-up.
• Lead workshops with the customers to define business requirements.
• Be up to date with best-practice processes within the logistics industry.
• Provide sales consultancy on software solutions including quotes and best practice processes.
• Provide availability after hours for project-related work during commissioning, integration and ramp-up.
• Generate quality user documentation as required within the project realization process.
• Participate in commissioning and testing at customer sites as required.
• This role may require travelling within APAC-MEA region to perform project-related work.

Requirement:

• Degree level technical or commercial qualifications in: IT, Software Development, Logistics, Computer Science Degree or Programming Qualifications.
• At least 5 years of experience in a similar role in a complex project environment.
• Basic Logistic / Material Handling knowledge.
• Strong project management (Waterfall, Agile).
• Advanced customer management skills.
• Cost management, Supplier management, Quality process, Strong project documentation skills, Project Management certification, Supply chain certification.
• Able to handle complex project management environment.
• Good knowledge of warehouse management processes.
• Know-how of industry-specific warehouse practices and regulations such as GAMP for Pharmaceuticals, Track-and-trace requirements, F&B specifics, etc.
• Waterfall / Agile methodologies, Data analysis and query writing (SQL), Understanding of testing methodologies.
• Project Management qualification and experience.
• Fluent in written and oral English.
• Good knowledge of Warehouse Management Systems.
• Experience in operating in a Waterfall Methodology.
• Around 12 months experience in a complex software project environment.
• Experience in intralogistics environment is desirable.
• Competent in Software applications such as Jira, MS Project etc.
• Strong stakeholder management skills.
• Proactive with good leadership skills.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The IT Transformation & Integration Manager - Japan & APAC will be responsible for executing and supporting regional IT transformation initiatives, with a focus on IT infrastructure, network, and telecom integration, process standardization, and digital modernization across Japan and the wider APAC region. This role works closely with global IT, regional business units, and local country teams to ensure seamless adoption of new technologies, alignment to global standards, and delivery of measurable business value.
**Key responsibilities:**
+ Collaborates with senior management/leadership to understand the organization's digital transformation goals and drive towards enablement of such.
+ Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
+ Designs and delivers training programs, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.
+ Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
+ Drives optimization and lowers the cost of services through centralization, digitalization and optimization.
+ Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
+ Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.
+ Provides ongoing support to users as they navigate and utilize digital tools, addressing questions, issues, and concerns.
+ Identifies opportunities for process optimization through the application of digital technologies, working with teams to streamline workflows.
+ Maintains and improves programs to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.
+ Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
+ Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.
+ Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organization.
**Transformation & Modernization**
+ Support the delivery of **regional IT transformation projects** , including **IT infrastructure, network, and telecom upgrades, and AI-driven initiatives** .
+ Contribute to the **migration of legacy infrastructure** to standardized, cloud-enabled platforms.
+ Identify opportunities for **automation and process improvement** to increase operational efficiency.
**Integration & Standardization**
+ Execute **cross-country IT infrastructure, network, and telecom integration efforts** in line with global IT target architectures.
+ Coordinate with local IT teams in Japan and APAC to ensure **standardized practices and infrastructure adoption** .
+ Support **data center integration, network harmonization, and telecom system alignment** projects.
**Project & Program Delivery**
+ Manage small-to-medium scale IT projects from planning to delivery.
+ Prepare **project documentation, status updates, and risk assessments** for stakeholders.
+ Monitor CAPEX/OPEX budgets for assigned projects, ensuring cost-effective delivery.
+ Apply **change management practices** to support smooth user adoption.
**Cybersecurity & Compliance**
+ Ensure compliance with global cybersecurity standards (e.g., **Qualys vulnerability patching, OKTA remote access compliance** ).
+ Participate in **vendor risk assessments** (OneTrust) and IT security audits.
+ Support local and regional teams in mitigating risks during integrations.
**Stakeholder & Team Collaboration**
+ Act as a liaison between **global IT, regional stakeholders, and local IT operations teams** .
+ Support cross-functional collaboration with **DC Operations, GID, Finance, HR, and Global IS** .
+ Provide guidance and training to country IT staff to align with integration objectives.
**Qualifications & Skills**
**Education & Experience**
+ Bachelor's degree in information technology, Computer Science, or related discipline.
+ 5-8 years of professional IT experience, with exposure to **infrastructure, network, or telecom transformation projects** .
+ Hands-on experience with **IT infrastructure, enterprise networks, and telecom systems** .
+ Prior experience in **regional (APAC/Japan) IT operations** preferred.
**Technical Skills**
+ Strong knowledge of **networking, telecom systems, enterprise infrastructure, and cybersecurity practices** .
+ Familiarity with **cloud platforms (AWS/Azure), automation tools, and IT monitoring solutions** .
+ Proficiency in project management tools (e.g., MS Project, Jira, or equivalent).
**Soft Skills**
+ Strong communication skills in **English (business level)** ; Japanese proficiency is highly desirable.
+ Excellent **problem-solving, time management, and cross-cultural collaboration** abilities.
+ Able to work effectively in a **matrix organization** with multiple stakeholders.
**To thrive in this role, you need to have:**
+ Advanced understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools.
+ Advanced understanding of IT industry environment and business needs.
+ Excellent relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
+ Analytical mindset with the ability to leverage data for decision-making and continuous improvement.
+ Excellent communication skills to convey complex digital concepts to technical and non-technical audiences.
+ Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
+ Advanced problem-solving skills to address challenges and roadblocks in the adoption of digital technologies.
+ Ability to work under pressure, plan personal workload effectively.
+ Good conceptual insight and ability to think strategically.
+ Ability to establish and manage processes and practices through collaboration and the understanding of business.
+ Advanced knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices.
+ Advanced knowledge of End user device management platforms.
+ Advanced change management expertise, including the ability to manage resistance and promote user engagement.
+ Passion for driving innovation and helping teams embrace digital transformation.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology, Business, or a related field.
+ Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous.
+ ITIL Foundation (minimum) or higher preferred.
+ SIAM - Service Integration and Management Foundation would be advantageous.
**Required experience:**
+ Advanced demonstrated experience in a similar role within a global Information Technology organization.
+ Advanced demonstrated experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment.
+ Advanced demonstrated experience in successfully leading digital transformation initiatives and driving adoption across an organization is imperative.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Job Description Summary**
The Integration Engineer has experience with core BD products and related interfaces. Responsible for providing implementation and support of BD integration projects for pharmacy, materials management and related healthcare systems to BD customers. The Integration Engineer is responsible for design and validation of scoped interfaces to meet project timelines and established revenue objectives.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
The Integration Engineer has experience with core BD products and related interfaces. Responsible for providing implementation and support of BD integration projects for pharmacy, materials management and related healthcare systems to BD customers. The Integration Engineer is responsible for design and validation of scoped interfaces to meet project timelines and established revenue objectives.
**Communication**
+ Participate in meetings / conference calls with customers to facilitate interface design, training, and validation.
+ Establish rapport with customers (internal & external) that is conducive to a long term business relationships.
+ Must be able to interact with customer teams, gain consensus within teams and deliver concise and consistent communication.
+ Consult Senior and Lead Integration Engineers as appropriate.
**Technical**
+ Demonstrate knowledge of BD products and how they integrate with customer systems. Demonstrate understanding of core BD products, hospital information systems and system validation.
+ Ability to interact with diverse cross-functional teams with a focus on medium to large health care organization.
+ Actively participate in all training activities outlined by established Integration Engineer Learning Path.
+ Participate in product/version upgrade integration validation.
+ Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives.
+ Demonstrate problem solving, troubleshooting, and system consultation skills related to BD product integration, best practice considerations and standardization.
+ Expected to meet on call duties as scheduled.
**Administrative**
+ Maintain accurate account backups and documentation.
+ Work independently.
+ Comply with all BD and Integration Engineer Policies and Procedures.
+ Timely completion of project documentation.
+ Monitor and supply updates on escalated critical issues.
+ Possess excellent organizational skills with the flexibility to readily adapt to change.
+ Assist MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
+ Ensure all role related project records are accurate and up to date.
+ Ensuring compliance with all relevant BD policies, procedures, and applicable regulatory requirements.
+ Supports BD product teams to ensure the successful completion of their remediation projects.
**Requirements**
+ 3+ years of working experience with technical (systems) involvement and computerized system applications with knowledge of HL7 or EDI standards.
+ Bachelor's degree preferred or equivalent education and work experience.
+ Knowledge of HIS integration systems, BD products and hospital workflow.
+ Experience with integrated delivery networks/multi-facility health systems required.
+ Proficient in Microsoft applications, including Excel, SharePoint, Word, Outlook and PowerPoint.
+ Suggested certifications include:
+ HL7
+ MCSE
+ HIPAA
+ Interface Engine (ex. eGate, Cloverleaf, Mirth, etc.)
+ Position requires flexible working hours, including nights and weekends. Ability to work independently from a home office.
+ Training will be conducted during US daytime hours, and the role will start on daytime shifts but may transition to night shifts as needed.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle.
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
+ Compiles and maintain project administration (Time Capture and feedback to stakeholders).
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Developing understanding and appreciation of technical design and business principles.
+ Developing knowledge of fundamental project and administration ability.
+ Displays customer engagement skills.
+ Demonstrate. relevant domain specialist knowledge.
+ Good verbal communication skills.
+ Client focused and display a proactive approach to solving problems.
+ Ability to work under pressure.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Collaboration -
+ Valid CCNP Collaboration certification required (Voice certification preferred)
+ Customer experience -
+ NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional -
+ Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
+ Verint including Workforce Management (WFM); Interactions; Speech
+ Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
+ Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
+ Data Center -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
+ End User Compute -
+ Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Security -
+ Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Specific Required experience (Specific to Collaboration) -
+ Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
+ Moderate level experience engaging with clients and conducting presentations.
+ Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Moderate level experience with Border Element, media resources, SRST/SRSV.
+ Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Working experience with CME/CUE.
+ Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
+ Moderate level experience with Webex Calling solutions.
+ Moderate level experience with voice carrier systems i.e. - Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
+ Moderate level ARC and Call Cabinet experience is advantageous.
+ Specific Required experience (Specific to Networking) -
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
+ Specific Required experience (Specific to Security) -
+ Moderate level experience in SOC Analysis Operations.
+ Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
+ Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in handling security incidents end to end.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
+ Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Introduction**
Join IBM's Automation brand as a Sales Specialist, spearheading integration-led transformations for enterprises across Malaysia. You'll champion IBM's webMethods Hybrid Integration portfolio, comprising webMethods, App Connect, MQ, API Connect, and Event Streams, assisting clients in modernizing their integration frameworks across hybrid and multi-cloud environments. Engage with C-level executives, architects, and business stakeholders in key sectors like banking, telco, government, and manufacturing, facilitating their evolution towards agility, innovation, and data-driven strategies. Thrive in our dynamic, high-achieving sales environment, bolstered by comprehensive onboarding, ongoing training, and IBM's robust partner network.
**Your role and responsibilities**
* Establish trust with high-level enterprise clients to grasp integration obstacles and business goals.
* Leverage consultative selling to articulate IBM's integration solutions, emphasizing their impact and return on investment.
* Oversee the entire sales process - from prospecting through opportunity realization and closure, meeting or exceeding sales quotas.
* Develop and manage a sales pipeline, consistently achieving or surpassing targets.
* Accurately forecast revenues based on pipeline data and market insights.
* Secure net new clients through strategic account planning and proactive lead generation.
* Collaborate with IBM engineering, ecosystem allies, and marketing to devise client-centric solutions and execute marketing initiatives.
* Promote modern integration methodologies, including API-first design, event-driven architecture, and cloud-native integration.
* Participate in successful sales campaigns, contributing to team and individual success metrics.
**Required technical and professional expertise**
Qualifications:
* Demonstrated expertise in technology sales in Malaysia, with a track record of expanding enterprise clientele.
* Proficiency in conveying technical benefits to both business and IT decision-makers.
* Experience managing intricate enterprise sales processes.
* Superior presentation, negotiation, and narrative skills.
* Capability to synergize effectively across multidisciplinary teams and partner networks.
Advantageous:
* Insight into Hybrid Integration technologies (iPaaS, API management, messaging, event streaming).
* Understanding of sector-specific integration hurdles in banking, telco, manufacturing, or public administration.
* Familiarity with rival platforms such as MuleSoft, Boomi, Azure Integration Services, or AWS AppFlow.
* Proven track record of driving successful sales campaigns, meeting sales quotas, developing effective pipelines, accurate revenue forecasting, and securing net new clients.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.