342 IT Helpdesk jobs in Malaysia

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Helpdesk – Wisma Shell Cyberjaya
Job Purpose: To serve as the first point of contact for employees and stakeholders regarding facilities-related issues, ensuring timely resolution and maintaining operational efficiency within the building.

Key Responsibilities:

Respond to incoming calls, emails, and service requests related to facilities (e.g., maintenance, cleaning, HVAC, lighting, access control).
Log and track all requests using a computerized maintenance management system (CMMS).
Coordinate with internal teams and external vendors to resolve issues promptly.
Monitor and escalate unresolved issues to the Facilities Manager or relevant departments.
Provide updates and follow-ups to requestors on the status of their tickets.
Support preventive maintenance scheduling and documentation.
Assist in space planning, office moves, and workstation setups.
Maintain records of service requests, resolutions, and vendor performance.
Ensure compliance with health, safety, and environmental standards.

Skills & Qualifications:

Diploma or degree in Facilities Management, Business Administration, or related field.
Minimum 1 years of experience in helpdesk or customer service roles, preferably in a facilities or property management setting.
Familiarity with CMMS or helpdesk ticketing systems.
Strong communication and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in Microsoft Office Suite.

Location:

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JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

1. To provide IT first tier support for all IT related issues.
2. To provide simple user training and ongoing user support.
3. To log and resolve all reported IS issues within the agreed SLA into ServiceNow System.
4. Provide support for Video Conferencing, off-site meetings, webcast support, and key AP events.
5. To work with vendors for support issues.
6. To manage service quality provided by vendors.
7. To partner with ITSC support for issues not related to local.
8. To provide IT support for all IT related issues.
9. To partner with Area Technical Services in desktop standards and configurations.

1. In-depth knowledge of maintaining desktop computers, printers, and peripheral hardware/software.
2. In-depth knowledge and experience supporting Microsoft XP, MS Outlook, and MS Office suite.
3. Familiarity with network concepts like TCP/IP, DNS, DHCP, WINS.
4. Remote troubleshooting via phone, Netmeeting.
5. Setting up and troubleshooting VPN (SecureAccess).
6. Familiar with basic video conferencing/audio conferencing.

1. Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
2. Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
3. Typically requires at least a Diploma in Information Services and/or 1-2 years of working experience.

1. Strong career support in an international environment.
2. Great culture and colleagues.
3. Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Join to apply for the IT Helpdesk role at DHL Express .

This role involves providing IT support and user training, managing support tickets, supporting video conferencing and off-site meetings, and working with vendors to ensure service quality.

1. Provide first-tier IT support for all related issues.
2. Offer user training and ongoing support.
3. Log and resolve reported issues within SLA using ServiceNow.
4. Support video conferencing, off-site meetings, and key events.
5. Coordinate with vendors for support and manage service quality.
6. Partner with IT support teams for non-local issues.
7. Assist with desktop standards and configurations in collaboration with Area Technical Services.

1. Knowledge of desktop hardware/software maintenance.
2. Experience supporting Microsoft XP, Outlook, and Office suite.
3. Understanding of network concepts like TCP/IP, DNS, DHCP, WINS.
4. Remote troubleshooting skills.
5. VPN setup and troubleshooting experience.
6. Basic video and audio conferencing skills.

1. Creativity, resourcefulness, and empathy.
2. Strong relationship-building skills across organizational levels.
3. Diploma in Information Services or 1-2 years of relevant experience.

1. Career development in an international environment.
2. Positive work culture and colleagues.
3. Comprehensive benefits program.

If you're ready for a personal challenge in these dynamic tasks, apply now! We look forward to your application.

• All S2B Technical (Channel) Enquiries, Request and Complaints are responded promptly via Inbound calls, email or Live chat and ensure the TAT is met in attending all the queries within cut off to be addressed the same day.
• Assisting customers with product setup by providing step by step guidance / instruction and resolving any technical issues they might experience.
• Following up with customers to ensure that reported technical difficulties have been resolved
• Troubleshooting, analyzing, and reporting any channel (S2b) errors, failures, or malfunctions to Technology and coordinating with them for a fix.
• Analyzing client feedback / Client data and advising management on areas of improvement
• Work together with other Technology teams to find solution to more complex issues and ensuring that the client issue is fixed.
• Provide detailed information about the products and services offered to the customers.
• From time-to-time Conduct Training for clients on Online channel and its features
• The staff must be well equipped in preparing all required performance related reports required by the Bank – daily, weekly, monthly etc.
• Projecting transaction volume to ensure sufficient capacity exists to meet service requirement at an optimal efficiency
• Training staffs to required skill and knowledge requirements by upskill the junior staffs to manage the enquiries, requests, and complaints independently
• The staff shall adhere to their Service Level & Metrics as detailed in the “CSG Metrics Guide”
• To assist the team responsible for implementing change to achieve market leadership in customer service.
• To manage the day-to-day delivery of Client Services, to deliver simply first-class service and efficiency whilst minimizing risk
• To work with the team and Line Manager team to meet and exceed service standards.
• Minimize contact rate/repeat call incidence/complaints of any kind and value adds contact by customers.
• Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor the operation of such procedures and controls, and regularly review them to ensure they reflect changes in process, products, policies, and regulations.
• Ensure adherence to policies including escalation and compliance requirements.
• Ensure the team for all enquiries received are logged in the Global Enquiry management system and tracked until closure, adhering to the SLA set.

Strategy
Assist in implementation of service improvement initiatives in Client Services centre and facilitate transfer of best practices.

Business
Leverage on the VoC process to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage. Assist in embedding an effective service recovery process which includes complaint logging and handling is in place and where necessary appropriate empowerment is given to staff to act quickly when necessary.

Processes
Provide the highest standard of Client Services in response to client enquiries and complaints, to create improved, lasting relationships with our clients. Responsible for client satisfaction with service arrangements and delivery.

People & Talent
Maintain a professional SCB image through all interactions with clients. Encourage and foster a congenial working environment where staff at all levels seek achievement through teamwork and operational efficiency.

Risk Management
Ensure process for client identification is clearly embedded. Ensure that all control reconciliation activities are conducted in a timely and accurate manner. Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager.

Governance
Ensure adherence to policies including escalation and compliance requirements. Ensure the team for all enquiries received are logged in the Global Enquiry management system and tracked until closure, adhering to the SLA set.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal
• Head of Client Services Group
• Client Service Account Managers
• RM’s and Client Managers
• Senior Managers, Managers from other related departments.
• Client Services Managers
• PSS / Production Engineering team
External
• All CCIB Clients
• Key personnel of companies
• Other Banks

Customer Service Management

Knowledge of Customers

Service Excellence

Channel Knowledge

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Full Job Description
We are seeking highly motivated and technically inclined individuals to join our dynamic
team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of
contact for customers experiencing technical difficulties with their fibre broadband services.
You will be responsible for diagnosing and resolving customers broadband issues effectively
and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
• Receive and handle inbound callsregarding fibre broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as
installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity,
and voice problems remotely
• Provide clear and concise technical explanationsto customersin a professional and
friendly manner, ensuring timely resolution of issues
• Escalate complex issuesto higher-levelsupport teams asrequired
• Document all customer interactions accurately and completely in the CRM system
• Maintain a high level of customersatisfaction and strive to exceed customer
expectations
• Stay updated on the latest technologies, products, equipment, tools and services
offered by client and fibre broadband technologies
• Adhere to all company policies and procedures

1. Working Hours & Shifts:

• The role is on a rotational shift basis.
• Working days: Monday to Sunday
• Working hours: Between 10:00 AM – 10:00 PM (8 working hours + 1-hour break), based on a rotational schedule.
  
  

• This is a work-from-office position only.
  
  

• While there is no formal Mandarin test, candidates must be able toread, write, and speak Mandarin .
• EFSET English test results are required.
  
  

• Candidates may take the EFSET test before or after passing the interview session with the operations team.
  
  

• The client is looking for candidates to join as soon as possible—even the next day after the interview session, as the role is very urgent.
  
  

• This is a permanent position.
• Includes KPI allowance, medical benefits, and annual leave.
• The allowance details were shared in the previous email.

Bilingual Technical Helpdesk - Team Leader
Full Job Description
We are seeking highly motivated and technically inclined individuals to join our dynamic
team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of
contact for customers experiencing technical difficulties with their fibre broadband services.
You will be responsible for diagnosing and resolving customers broadband issues effectively
and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
• Receive and handle inbound callsregarding fibre broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as
installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity,
and voice problems remotely
• Provide clear and concise technical explanationsto customersin a professional and
friendly manner, ensuring timely resolution of issues
• Escalate complex issuesto higher-levelsupport teams asrequired
• Document all customer interactions accurately and completely in the CRM system
• Maintain a high level of customersatisfaction and strive to exceed customer
expectations
• Stay updated on the latest technologies, products, equipment, tools and services
offered by client and fibre broadband technologies
• Adhere to all company policies and procedures
Job Requirement:
• Good understanding of basic networking concepts(e.g. IP addresses, networking
protocols, equipment, and tools used in broadband and fibre networks)
• Basic understanding of networking concepts at the IP layer and some knowledge of
GPON (Gigabit Passive Optical Network) is preferred
• A strong desire to learn and develop technical skills in fibre broadband technologies
• Strong problem-solving and analyticalskills with a keen attention to detail
• Excellent communication and interpersonalskills, both written and verbal
• Patience and empathy in dealing with customer enquiries
• Proficiency in using computers and relevantsoftware applications
• Minimum 1 years relevant experience
• English (minimum CEFR Grade B2), with the ability to speak Malay and speak, read,
and understand Mandarin.
• Minimum Diploma holder.