12 IT Devices jobs in Malaysia
Medical Devices
Posted 18 days ago
Job Viewed
Job Description
We are seeking motivated and results-driven individuals to join our team as Senior Business Development Executives. In this role, you will be responsible for promoting our medical devices to healthcare professionals within your assigned territory.
Key Responsibilities
- Promote and sell our range of medical devices to medical professionals in clinics and hospitals
- Conduct product demonstrations to showcase the benefits and features of medical devices
- Work with marketing team to achieve a synergy of marketing plans with sales efforts
- Support the implementation of events such as product launches, trade exhibitions, seminars, workshops, product demonstrations, etc.
- Develop, build and maintain relationships with healthcare professionals and clients
- Identify potential clients and generate new business opportunities
- Attend industry conferences and trade shows to generate leads and expand the customer base
- Collaborate with internal teams to ensure timely delivery of orders
Key Requirements
- Passion for and strong interest in the medical aesthetic industry
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Able to build and maintain strong relationships with healthcare professionals and clients
Data Analyst - Consumer Devices
Posted 11 days ago
Job Viewed
Job Description
IDC is seeking a Data Analyst to join the consumer devices group. In this role, you will have the opportunity to work on several of IDC's consumer device programs, including wearables, AR/VR, smart home, and personal computing devices. The ideal candidate will be responsible for conducting comprehensive market research, analyzing data, and providing actionable insights to support our business strategies. The candidate should be able to demonstrate the ability to interpret complex data, identify patterns, and draw meaningful insights by evaluating data from various sources, making sense of quantitative and qualitative information, and providing actionable recommendations.
Responsibilities- Conduct primary market research to gather and analyze data for consumer devices sales, trends, and market conditions.
- Develop, expand and maintain a network of contacts of key channel partners and vendors.
- Monitor and evaluate competitor products, pricing strategies, and market positioning.
- Ensure the timely and accurate delivery of all program deliverables.
- Prepare detailed reports and presentations to communicate findings to stakeholders.
- Develop market forecasts and predictive models by utilizing statistical methods and tools to anticipate future trends and consumer behavior.
- Maintain and update databases with relevant market data and research findings.
- Collaborate with cross-functional teams to develop customized vendor and market models. Including the consulting team to support custom projects when required.
- 2+ years of market research experience
- Bachelor's degree or equivalent experience in Finance, Economics, or Statistics with a strong understanding of economic principles and their application to market analysis.
- Capable of designing and conducting primary research, including creating surveys, conducting interviews, and managing focus groups.
- Skilled in analyzing complex datasets and developing predictive models, with familiarity in statistical tools and methodologies.
- High level of accuracy and attention to detail in data analysis and report preparation.
- Strong English written and verbal communication skills to effectively present .
- Efficient in managing multiple research projects and meeting deadlines. Excellent in problem-solving.
- Advanced Microsoft Excel, PowerPoint and Power BI skills required.
- Familiarity with GenAI tools such as Microsoft Copilot, OpenAI, or Gemini.
- The ability to use Python for data analysis, including libraries such as Pandas, NumPy, SciPy and Plotly are advantageous.
Linux Devices Software Engineer
Posted 11 days ago
Job Viewed
Job Description
Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Linux Devices Software Engineer role at Canonical
Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 month ago Be among the first 25 applicants
Join to apply for the Linux Devices Software Engineer role at Canonical
This role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology on autonomous devices across all seniority levels.
We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an unreliable and unforgiving world, on x86, ARM or RISC-V silicon.
Canonical Ubuntu is the leading Linux for software engineers, desktops, cloud and IoT. We bring open source to the world as a high-performance, safe and secure platform for enterprise computing, software engineering, and connected devices.
These smart, connected devices have the potential to transform every industry. Classic Ubuntu – desktop or server – is widely used in embedded systems because of its developer focus and enterprise grade security maintenance. We partner with the world's most prominent silicon companies to optimise Ubuntu on their latest and greatest chips, as well as with major OEMs and ODMs (PC, servers and connected device manufacturers) to ensure that Ubuntu works perfectly on their hardware.
But while classic, 'deb' based Ubuntu is ideal for developers, it has too much variability for appliance or connected device environments, where you want to know *exactly* what the state of millions or billions of devices might be. So Canonical builds Ubuntu Core, a fully containerised version of Ubuntu that is mathematically precise and rigorously secure. We are working on additional solutions for even smaller devices.
We have several teams that focus on open source for embedded environments. We hire outstanding Linux software engineers with a passion for open source, innovation, cutting-edge hardware and software technologies in general. You will be expected to make significant contributions through high-quality design and code, and to develop your technical leadership.
These roles include:
- Ubuntu Core and snapd software development
- Silicon software and optimisation engineers
- Kernel driver and hardware enablement engineers
- Hardware-centric Linux QA Engineers
- Hardware Certification Engineers
- Robotics engineers
- Industrial IoT software engineers
- Networking software engineers (switching, routing, access and SmartNICs)
Location: we have remote roles open in every time zone.
What your day will look like
Based on the first round of interviews we identify specific teams where you might be an excellent fit, and conduct second round interviews with those teams. Our engineers:
- Work with the latest Linux kernel and open source technologies
- Deliver Ubuntu for the latest IoT and server-class hardware platforms
- Integrate and maintain device-oriented software stacks
- Write high-quality, well-designed software
- Collaborate proactively with other globally distributed teams
- Display technical leadership internally and within our external communities
- Help our customers ship their apps and SDKs on Ubuntu
- Build device OS images with Ubuntu Core, Desktop and Server
- Optimise the Ubuntu kernel and libraries for silicon-specific capabilities
- Debug issues and produce high-quality code to fix them
- Contribute to technical documentation to make it the best of its kind
- Discuss ideas and collaborate on finding good solutions
- Participate as technical lead on complex customer engagements involving complete system architectures from cloud to edge
- Work usually from home, with global travel 2 to 4 weeks for company events
- An exceptional academic track record from both high school and university
- Drive and a track record of going above-and-beyond expectations
- Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
- Experience with Linux (Debian or Ubuntu preferred)
- Passion for Linux or embedded systems software (e.g. kernel, graphics, Yocto)
- Fluency in at least one of Golang, C, C++, or Rust
- Professional written and spoken English
- Excellent interpersonal skills, curiosity, flexibility, and accountability
- Passion, thoughtfulness, and self-motivation
- Excellent communication and presentation skills
- Result-oriented, with a personal drive to meet commitments
- Ability to travel twice a year, for company events up to two weeks each
- Experience with Debian/Ubuntu or other distro packaging
- Understanding of build systems and toolchains, including for cross-compilation
- Experience with firmware, uboot, UEFI, ACPI, DSDT, or boot loaders
- Experience with power management on PCI ASPM, SATA ALPM, low power profiles
- Computer architecture knowledge of x86, ARM, RISC-V
- Experience in board design, bring up, and validation
- Experience with electrical engineering design tools (e.g. schematic capture, layout)
- Familiarity with Ubuntu development model
- Performance engineering and security experience
- Shell or Python scripting skills
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Software Engineer” roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
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Software Engineering Specialist - Human Data Software Engineer - Cross-platform C++ - MultipassKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Graduate Software Engineer, Open Source and Linux, Canonical UbuntuKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago
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Software Development Lead / Software DeveloperKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago
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Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & AnalyticsKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Python Software Engineer - Ubuntu Hardware Certification TeamKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Embedded Linux Senior Software Engineer - OptimisationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
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#J-18808-LjbffrData Analyst - Consumer Devices
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Data Analyst - Consumer Devices role at IDC
Join to apply for the Data Analyst - Consumer Devices role at IDC
IDC is seeking a Data Analyst to join the consumer devices group. In this role, you will have the opportunity to work on several of IDC's consumer device programs, including wearables, AR/VR, smart home, and personal computing devices. The ideal candidate will be responsible for conducting comprehensive market research, analyzing data, and providing actionable insights to support our business strategies. The candidate should be able to demonstrate the ability to interpret complex data, identify patterns, and draw meaningful insights by evaluating data from various sources, making sense of quantitative and qualitative information, and providing actionable recommendations.
Responsibilities
- Conduct primary market research to gather and analyze data for consumer devices sales, trends, and market conditions.
- Develop, expand and maintain a network of contacts of key channel partners and vendors.
- Monitor and evaluate competitor products, pricing strategies, and market positioning.
- Ensure the timely and accurate delivery of all program deliverables.
- Prepare detailed reports and presentations to communicate findings to stakeholders.
- Develop market forecasts and predictive models by utilizing statistical methods and tools to anticipate future trends and consumer behavior.
- Maintain and update databases with relevant market data and research findings.
- Collaborate with cross-functional teams to develop customized vendor and market models. Including the consulting team to support custom projects when required.
Qualifications
- 2+ years of market research experience
- Bachelor's degree or equivalent experience in Finance, Economics, or Statistics with a strong understanding of economic principles and their application to market analysis.
- Capable of designing and conducting primary research, including creating surveys, conducting interviews, and managing focus groups.
- Skilled in analyzing complex datasets and developing predictive models, with familiarity in statistical tools and methodologies.
- High level of accuracy and attention to detail in data analysis and report preparation.
- Strong English written and verbal communication skills to effectively present .
- Efficient in managing multiple research projects and meeting deadlines. Excellent in problem-solving.
- Advanced Microsoft Excel, PowerPoint and Power BI skills required.
- Familiarity with GenAI tools such as Microsoft Copilot, OpenAI, or Gemini.
- The ability to use Python for data analysis, including libraries such as Pandas, NumPy, SciPy and Plotly are advantageous.
- Seniority level Associate
- Employment type Full-time
- Job function Analyst
- Industries Market Research
Referrals increase your chances of interviewing at IDC by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrData Analyst - Consumer Devices
Posted today
Job Viewed
Job Description
IDC is seeking a Data Analyst to join the consumer devices group. In this role, you will have the opportunity to work on several of IDC's consumer device programs, including wearables, AR/VR, smart home, and personal computing devices. The ideal candidate will be responsible for conducting comprehensive market research, analyzing data, and providing actionable insights to support our business strategies. The candidate should be able to demonstrate the ability to interpret complex data, identify patterns, and draw meaningful insights by evaluating data from various sources, making sense of quantitative and qualitative information, and providing actionable recommendations. Responsibilities
Conduct primary market research to gather and analyze data for consumer devices sales, trends, and market conditions. Develop, expand and maintain a network of contacts of key channel partners and vendors. Monitor and evaluate competitor products, pricing strategies, and market positioning. Ensure the timely and accurate delivery of all program deliverables. Prepare detailed reports and presentations to communicate findings to stakeholders. Develop market forecasts and predictive models by utilizing statistical methods and tools to anticipate future trends and consumer behavior. Maintain and update databases with relevant market data and research findings. Collaborate with cross-functional teams to develop customized vendor and market models. Including the consulting team to support custom projects when required. Qualifications
2+ years of market research experience Bachelor's degree or equivalent experience in Finance, Economics, or Statistics with a strong understanding of economic principles and their application to market analysis. Capable of designing and conducting primary research, including creating surveys, conducting interviews, and managing focus groups. Skilled in analyzing complex datasets and developing predictive models, with familiarity in statistical tools and methodologies. High level of accuracy and attention to detail in data analysis and report preparation. Strong English written and verbal communication skills to effectively present . Efficient in managing multiple research projects and meeting deadlines. Excellent in problem-solving. Advanced Microsoft Excel, PowerPoint and Power BI skills required. Familiarity with GenAI tools such as Microsoft Copilot, OpenAI, or Gemini. The ability to use Python for data analysis, including libraries such as Pandas, NumPy, SciPy and Plotly are advantageous.
#J-18808-Ljbffr
Linux Devices Software Engineer
Posted today
Job Viewed
Job Description
Join to apply for the
Linux Devices Software Engineer
role at
Canonical Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Be among the first 25 applicants Join to apply for the
Linux Devices Software Engineer
role at
Canonical This role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology on autonomous devices across all seniority levels.
We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an unreliable and unforgiving world, on x86, ARM or RISC-V silicon.
Canonical Ubuntu is the leading Linux for software engineers, desktops, cloud and IoT. We bring open source to the world as a high-performance, safe and secure platform for enterprise computing, software engineering, and connected devices.
These smart, connected devices have the potential to transform every industry. Classic Ubuntu – desktop or server – is widely used in embedded systems because of its developer focus and enterprise grade security maintenance. We partner with the world's most prominent silicon companies to optimise Ubuntu on their latest and greatest chips, as well as with major OEMs and ODMs (PC, servers and connected device manufacturers) to ensure that Ubuntu works perfectly on their hardware.
But while classic, 'deb' based Ubuntu is ideal for developers, it has too much variability for appliance or connected device environments, where you want to know *exactly* what the state of millions or billions of devices might be. So Canonical builds Ubuntu Core, a fully containerised version of Ubuntu that is mathematically precise and rigorously secure. We are working on additional solutions for even smaller devices.
We have several teams that focus on open source for embedded environments. We hire outstanding Linux software engineers with a passion for open source, innovation, cutting-edge hardware and software technologies in general. You will be expected to make significant contributions through high-quality design and code, and to develop your technical leadership.
These roles include:
Ubuntu Core and snapd software development Silicon software and optimisation engineers Kernel driver and hardware enablement engineers Hardware-centric Linux QA Engineers Hardware Certification Engineers Robotics engineers Industrial IoT software engineers Networking software engineers (switching, routing, access and SmartNICs)
At Canonical you will have the opportunity to engage with the broader open source community. We're looking for individuals who can help build a thriving community, contribute to a broad range of technologies, and contribute to the deployment of Ubuntu and Ubuntu Core across the widest range of devices.
Location: we have remote roles open in every time zone.
What your day will look like
Based on the first round of interviews we identify specific teams where you might be an excellent fit, and conduct second round interviews with those teams. Our engineers:
Work with the latest Linux kernel and open source technologies Deliver Ubuntu for the latest IoT and server-class hardware platforms Integrate and maintain device-oriented software stacks Write high-quality, well-designed software Collaborate proactively with other globally distributed teams Display technical leadership internally and within our external communities Help our customers ship their apps and SDKs on Ubuntu Build device OS images with Ubuntu Core, Desktop and Server Optimise the Ubuntu kernel and libraries for silicon-specific capabilities Debug issues and produce high-quality code to fix them Contribute to technical documentation to make it the best of its kind Discuss ideas and collaborate on finding good solutions Participate as technical lead on complex customer engagements involving complete system architectures from cloud to edge Work usually from home, with global travel 2 to 4 weeks for company events
What we are looking for in you
An exceptional academic track record from both high school and university Drive and a track record of going above-and-beyond expectations Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Experience with Linux (Debian or Ubuntu preferred) Passion for Linux or embedded systems software (e.g. kernel, graphics, Yocto) Fluency in at least one of Golang, C, C++, or Rust Professional written and spoken English Excellent interpersonal skills, curiosity, flexibility, and accountability Passion, thoughtfulness, and self-motivation Excellent communication and presentation skills Result-oriented, with a personal drive to meet commitments Ability to travel twice a year, for company events up to two weeks each
Additional Skills That You Might Also Bring
Experience with Debian/Ubuntu or other distro packaging Understanding of build systems and toolchains, including for cross-compilation Experience with firmware, uboot, UEFI, ACPI, DSDT, or boot loaders Experience with power management on PCI ASPM, SATA ALPM, low power profiles Computer architecture knowledge of x86, ARM, RISC-V Experience in board design, bring up, and validation Experience with electrical engineering design tools (e.g. schematic capture, layout) Familiarity with Ubuntu development model Performance engineering and security experience Shell or Python scripting skills
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Software Engineer” roles.
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Data Analyst - Consumer Devices
Posted today
Job Viewed
Job Description
Data Analyst - Consumer Devices
role at
IDC Join to apply for the
Data Analyst - Consumer Devices
role at
IDC IDC is seeking a
Data Analyst
to join the consumer devices group. In this role, you will have the opportunity to work on several of IDC's consumer device programs, including wearables, AR/VR, smart home, and personal computing devices. The ideal candidate will be responsible for conducting comprehensive market research, analyzing data, and providing actionable insights to support our business strategies. The candidate should be able to demonstrate the ability to interpret complex data, identify patterns, and draw meaningful insights by evaluating data from various sources, making sense of quantitative and qualitative information, and providing actionable recommendations. Responsibilities Conduct primary market research to gather and analyze data for consumer devices sales, trends, and market conditions. Develop, expand and maintain a network of contacts of key channel partners and vendors. Monitor and evaluate competitor products, pricing strategies, and market positioning. Ensure the timely and accurate delivery of all program deliverables. Prepare detailed reports and presentations to communicate findings to stakeholders. Develop market forecasts and predictive models by utilizing statistical methods and tools to anticipate future trends and consumer behavior. Maintain and update databases with relevant market data and research findings. Collaborate with cross-functional teams to develop customized vendor and market models. Including the consulting team to support custom projects when required. Qualifications 2+ years of market research experience Bachelor's degree or equivalent experience in Finance, Economics, or Statistics with a strong understanding of economic principles and their application to market analysis. Capable of designing and conducting primary research, including creating surveys, conducting interviews, and managing focus groups. Skilled in analyzing complex datasets and developing predictive models, with familiarity in statistical tools and methodologies. High level of accuracy and attention to detail in data analysis and report preparation. Strong English written and verbal communication skills to effectively present . Efficient in managing multiple research projects and meeting deadlines. Excellent in problem-solving. Advanced Microsoft Excel, PowerPoint and Power BI skills required. Familiarity with GenAI tools such as Microsoft Copilot, OpenAI, or Gemini. The ability to use Python for data analysis, including libraries such as Pandas, NumPy, SciPy and Plotly are advantageous. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Analyst Industries Market Research Referrals increase your chances of interviewing at IDC by 2x Sign in to set job alerts for “Data Analyst” roles.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Data Analyst - SG Business Intelligence (Open for fresh graduates)
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Support Escalation Engineer - Surface Devices
Posted 11 days ago
Job Viewed
Job Description
- Acts as a primary contact for moderate to highly complex escalation issues for customers, collaborating with internal and external teams to resolve issues and improve customer experience.
- Leads cross-region or cross-group initiatives to enhance customer support experiences.
- Addresses complex issues requiring extensive product knowledge and advanced customer skills, especially in sensitive situations.
- Handles escalated issues, removing barriers to resolution, and guides team members on managing complex technical cases.
- Manages customer relationships and documents cases thoroughly.
- Collaborates across teams and products to resolve customer problems, reports bugs and suggestions, and maintains technical documentation and training materials.
- Proficiency in spoken and written English and Mandarin, with excellent customer service skills.
- Strong communication, analytical troubleshooting, and problem-solving skills.
- Technical aptitude in Windows, networking, and PC hardware (Surface Devices).
- Ability to learn and adapt, with experience in Windows OS, TCP/IP, and general networking.
- Fluency in Mandarin.
- 3+ years supporting Networking or OS imaging.
- 5+ years in systems development, network operations, or IT support.
- B.S. in Computer Science, Electrical Engineering, or equivalent.
Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics. For accommodations, please contact via the provided form.
#J-18808-LjbffrSupport Escalation Engineer - Surface Devices

Posted 9 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
· Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences.
· Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area.
· Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations.
· Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases.
· Manage customer relationships and document their cases thoroughly.
· Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group.
· Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information.
**Qualifications**
Required Qualifications:
o Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding.
o Breadth Technical Experience
o PC Hardware knowledge (Surface Devices)
o Windows OS
o TCP/IP and general networking skills
o (Preferred) Basic understanding of Supply Chain Operations and Logistics
· Depth Technical Expertise
o Windows Networking
o (Preferred) OS Imaging
o (Preferred) Device Management
o Adaptive Communication Skills
o Ability to effectively share knowledge.
o Language Skills - Must speak fluent Mandarin.
**Preferred Qualifications:**
3 or more years of industry experience supporting Networking or OS imaging.
**Experience:**
5 or more years' experience in systems development, network operations, software support or I.T. consulting.
Education
(Preferred) B.S. degree in C.S. or E.E. or equivalent
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Support Escalation Engineer - Surface Devices
Posted today
Job Viewed
Job Description
Acts as a primary contact for moderate to highly complex escalation issues for customers, collaborating with internal and external teams to resolve issues and improve customer experience.
Leads cross-region or cross-group initiatives to enhance customer support experiences.
Addresses complex issues requiring extensive product knowledge and advanced customer skills, especially in sensitive situations.
Handles escalated issues, removing barriers to resolution, and guides team members on managing complex technical cases.
Manages customer relationships and documents cases thoroughly.
Collaborates across teams and products to resolve customer problems, reports bugs and suggestions, and maintains technical documentation and training materials.
Qualifications Required Qualifications
Proficiency in spoken and written English and Mandarin, with excellent customer service skills.
Strong communication, analytical troubleshooting, and problem-solving skills.
Technical aptitude in Windows, networking, and PC hardware (Surface Devices).
Ability to learn and adapt, with experience in Windows OS, TCP/IP, and general networking.
Fluency in Mandarin.
Preferred Qualifications
3+ years supporting Networking or OS imaging.
5+ years in systems development, network operations, or IT support.
B.S. in Computer Science, Electrical Engineering, or equivalent.
Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics. For accommodations, please contact via the provided form.
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