28 IT Assistance jobs in Malaysia
Customer Assistance Officer (Insurance/Assistance)
Posted 14 days ago
Job Viewed
Job Description
SUMMARY:
First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers.
JOB RESPONSIBILITIES:
- Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc.)
- Proper use of the case management system to record down case activities and plan new tasks.
- Provide quality assistance solution to our customers.
- Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.
JOB REQUIREMENTS:
- Experience in Insurance and BPO industries preferred.
- Experience in customer service, assistance, insurance, or medical industry preferred.
- Excellent written and spoken English and Bahasa Malaysia.
REQUIRED SKILLS:
- Ability to multi-task and prioritize your workload.
- Analytical and questioning mindset is an advantage
- Pragmatic approach to problem solving
- Work well under pressure with good time management skill
- Discernment and the ability to assess a situation objectively
- Attention to detail with excellent numeracy and literacy.
Priority will be given to candidates who meet the following criteria:
- Minimum of 2 years of in-bound call center experience with the same company.
- Background in mobility services, roadside assistance, motor insurance, or towing industries.
Personal Assistance (Virtual)
Posted 11 days ago
Job Viewed
Job Description
VIRTUAL PA Administration Job - Renovation Company
We are seeking a Virtual Personal Assistant for administrative support at a renovation company.
Requirements:
- Basic knowledge of accounts and familiarity with Bukku software to generate quotations and invoices.
- Perform administrative tasks such as filing, courier coordination, document submission, and liaising with authorities, agents, or related parties for business matters.
- This position is remote; you do not need to come to the office as all files can be accessed from the cloud. Physical document handling is optional.
Kitchen Assistance Haidilao
Posted 11 days ago
Job Viewed
Job Description
Tenant Name : Haidilao Malaysia Sdn Bhd
Lot No .: LG-037 & 038
Job Vacancies and Description : Kitchen Assistance
- Ensure that the dishes are properly planed, prepared and stored to guarantee quality;
- Reasonably arrange serving sequence to ensure good speed and accuracy (no left-out, duplication or serving to the wrong table, all dishes in one table shall be served in 5 minutes);
- Keep tableware clean and intact;
- Keep the work area clean and organized and refill vegetables and water in a timely manner;
- Flexibly and accurately handle urgent requests or adding dishes from waiters/waitresses, and tell them special dishes of the day and sold-out dishes;
- Cooperate with and assist staff from other departments or bars;
- Complete other tasks assigned by superiors
Working Hours : 7.5 Hours per day, 3 Shifts
PIC Contact Number : +60 11 2321 5231
Email Address :myrecruit.haidilao.com
#J-18808-LjbffrPersonal Assistance to Director
Posted 6 days ago
Job Viewed
Job Description
We are seeking a highly organized and proactive individual to provide comprehensive secretarial and administrative support to the Director. The ideal candidate will be responsible for managing day-to-day operations, coordinating schedules, handling confidential matters, and ensuring seamless communication with internal and external stakeholders.
Key Responsibilities:
· Provide full secretarial and administrative support to the Director.
· Manage and organize the Director's calendar, including scheduling meetings, appointments, and travel arrangements (flights, accommodation, transportation).
· Prepare agendas, draft and write meeting minutes, and ensure timely follow-up on action items.
· Assist the Director in monitoring operational issues and project progress.
· Maintain an efficient filing system and track important documents and correspondence.
· Prepare documents, reports, and correspondence as required.
· Maintain a high level of confidentiality and professionalism when interacting with internal and external parties.
· Act as a liaison between the Director and all levels of staff, clients, and external partners.
· Perform ad-hoc duties and responsibilities as assigned by the Director.
· Provide administrative support, including data entry, filing, and office coordination tasks.
Requirements:
· Proven experience as an Executive Assistant, Personal Assistant, or in a similar administrative role.
· Strong organizational, multitasking, and time-management skills.
· Excellent written and verbal communication abilities.
· High level of discretion and confidentiality.
· Proficiency in Microsoft Office Suite and other relevant software.
· Ability to work independently and handle pressure in a fast-paced environment.
· Having own transport
· Must be able to read and write in Mandarin.
Salary match Number of applicants Skills match
Registration No. 202401029920 (1575769-A)
Your application will include the following questions:
- What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Personal Assistant? Do you possess or have access to your own transportation? Do you have secretarial experience? Which of the following languages are you fluent in?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-LjbffrTravel Assistance Coordinator, ANZ
Posted 11 days ago
Job Viewed
Job Description
Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Travel Assistance Coordinator, ANZ role at Travel Guard
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Job Type: Permanent - Full Time
Location: Kuala Lumpur
Job Category: Call Centre and Customer Service
Job Description
Let’s grow together!
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
- You will assist policyholders by providing accurate information and suitable solutions to their inquiries.
- Handle customer calls and manage cases involving lost items, travel disruptions, medical assistance, evacuations, and legal referrals.
- Share policy details, claims updates, and renewal information with customers and service providers.
- Conduct follow-ups for complex cases and ensure all interactions are well documented.
- Coordinate with vendors, third parties, and family members to support ongoing cases.
- Oversee workload distribution within the shift and ensure seamless handovers between shifts.
- Support ad-hoc tasks and projects as assigned by Team Leaders.
- You will have a minimum 3 years of relevant customer service experience, ideally in the travel industry, with a diploma or equivalent qualification.
- Prior experience serving the Australia and New Zealand markets would be advantageous.
- Fresh graduates with strong communication, analytical, and multitasking abilities who are passionate about helping customers are encouraged to apply.
- Willingness to work in shifts.
- Strong written and verbal communication skills, with proven experience in managing customer interactions at a senior or supervisory level.
- Excellent active listening and analytical skills to understand client needs and offer effective solutions.
- Proficiency in communication, phone handling, and computer use.
- Ability to think critically, resolve complex problems, manage crises, and communicate with empathy.
- Experience reviewing medical and supporting documents, and handling vendor or airline communications.
- Ability to stay calm under pressure, de-escalate conflict, and manage high-stress situations.
- Highly organized, detail-oriented, and capable of multitasking effectively.
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around .
Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together !
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Travel Guard by 2x
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#J-18808-LjbffrAccount Clerk/Account Assistance
Posted 22 days ago
Job Viewed
Job Description
-Preferable with Basic Computer knowledge & Basic Accounting knowledge. br>-EPF, Socso & EIS provided.
- Data Entry, filing, maintain & updating of accounts records.
- Preparation of payment voucher, receiving voucher & Journal voucher.
Intern for Administrative Assistance
Posted 26 days ago
Job Viewed
Job Description
br>What you’ll be doing: < r>-Assisting with admin tasks (email sorting, data entry, calendar updates, etc)
-Helping manage client task lists and timelines
-Drafting simple emails or messages
-Updating spreadsheets or system records
-Light research and content organisation
-Other general support depending on workload
What you'll need:
-Own laptop or PC setup
-Good internet connection
What I’m looking for: < r>-Reliable, organised, and detail-oriented
-Proficient in Gmail, Google Sheets, and basic admin tools
-Good written English and communication skills
-Willingness to learn and take initiative
-Able to commit working hours from Mon-Fri, 8am to 5pm (GMT+8)
Nice to have but not a must:
-Canva or basic design skills
-Written Mandarin skills
-Basic understanding in accounting
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Human Resource Assistance Manager/ Manager
Posted 4 days ago
Job Viewed
Job Description
Ulu Tiram, Malaysia
RM 10,000.00 - 12,000.00 (Malaysian Ringgit)
About the job Human Resource Assistance Manager/ ManagerCompany Introduction:
- Our client is one of Malaysia leading one-stop kitchen ingredients wholesalers, offering the best prices and the freshest produce. They also service clients across Singapore, and their company is located in Desa Cemerlang, Johor. Due to continuous business expansion, they are seeking talented individuals to grow together with them.
Job Description:
1. Recruitment & Staffing:
- Develop and implement recruitment strategies to attract top talent.
- Manage the end-to-end recruitment process, including job postings, interviewing, hiring, and onboarding.
- Work closely with department heads to understand staffing needs and ensure timely hiring.
2. Employee Relations:
- Act as a point of contact for employee concerns and grievances.
- Foster a positive and inclusive work environment by promoting open communication and addressing conflicts promptly.
- Manage disciplinary actions, terminations, and exit interviews.
3. Performance Management:
- Develop and implement performance management systems to ensure employee goals align with company objectives.
- Conduct performance reviews, provide feedback, and manage employee development plans.
- Identify and address performance issues in a timely and effective manner.
4. Training & Development:
- Assess training needs and develop programs to enhance employee skills and knowledge.
- Coordinate and deliver training sessions and workshops.
- Support career development initiatives and succession planning.
5. Compliance & Legal:
- Ensure the company complies with all employment laws and regulations.
- Develop and update HR policies and procedures to reflect changes in labor laws and best practices.
- Handle employee documentation, including contracts, work permits, and visas, ensuring compliance with legal requirements.
- Oversee payroll and benefits administration.
- Develop and manage competitive compensation structures.
- Ensure timely and accurate processing of employee compensation and benefits.
7. HR Analytics & Reporting:
- Track and analyze HR metrics to assess the effectiveness of HR strategies and programs.
- Prepare and present reports on HR activities to senior management.
- Work closely with senior management to develop HR strategies that support business goals.
- Lead initiatives to improve employee engagement and retention.
- Manage HR budgets and ensure cost-effective use of resources.
Job Requirements:
- Bachelors degree in Human Resources, Business Administration, or a related field.
- Minimum of 5-7 years of experience in HR management.
- In-depth knowledge of labor laws and HR best practices.
- Strong interpersonal and communication skills.
- Proven ability to manage and develop teams.
- Experience with HR software and tools.
- Ability to handle sensitive information with confidentiality.
Salary Range:
- From RM1000 to RM12000
Contact Person:
Eng Ze Kai: +6016-2782679
Tan Bee Ser: +6012-5752679
Travel Assistance Coordinator, SEA (Mandarin)
Posted 11 days ago
Job Viewed
Job Description
Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Travel Assistance Coordinator, SEA (Mandarin) role at Travel Guard
Travel Assistance Coordinator, SEA (Mandarin)Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 week ago Be among the first 25 applicants
Join to apply for the Travel Assistance Coordinator, SEA (Mandarin) role at Travel Guard
Job Type: Permanent - Full Time
Location: Kuala Lumpur
Job Category: Call Centre and Customer Service
Job Description
Let’s grow together!
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
- You will assist policyholders by providing accurate information and offering appropriate solutions to their inquiries.
- Manage customer calls and casework involving lost luggage or documents, travel disruptions, medical assistance and evacuation, and legal referrals.
- Provide policy details, claims information, and renewal updates to customers and service providers.
- Schedule and conduct follow-up calls for complex cases, ensuring thorough documentation of all interactions.
- Coordinate with vendors, third parties, and family members during active cases.
- Lead workload distribution during assigned shifts and ensure effective handover of all active cases to the next shift.
- Support Team Leaders by performing ad-hoc tasks and special projects as needed.
- You will have a minimum of 2 years of relevant experience in customer service, preferably in the travel industry, supported by a diploma or equivalent qualification.
- A BCP or PGI certification.
- Fluency in English, Mandarin, and Malay, with a readiness to work in shifts.
- Proven ability to manage customer interactions with excellent written and verbal communication skills, especially in a senior executive or supervisory capacity.
- Strong active listening skills and analytical ability to assess client needs and deliver effective solutions.
- Proficiency in interpersonal communication, telephone handling, and computer applications.
- The ability to reason effectively, solve complex problems, manage crises, and communicate empathetically.
- Strong problem-solving skills for reviewing medical and supporting documents from clients and service providers.
- Experience managing communications and negotiations with vendors and airlines.
- Ability to stay calm under pressure, resolve conflicts, and support clients in high-stress situations.
- High attention to detail, excellent organizational skills, and the ability to multitask efficiently.
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around .
Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together !
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Travel Guard by 2x
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#J-18808-Ljbffr[Vacant] Supply Chain, Procurement Assistance (Protege)
Posted 11 days ago
Job Viewed
Job Description
- Salary Range: MYR 2,000
- City: Bandar Sri Damansara
- Country: Malaysia
- Perform product master data entry from source PDF documents into Excel spreadsheets accurately and timely.
- Verify existing data by comparing it to source documents.
- Upload the verified data into SAP database.
- Provide a weekly summary of the progress made in data entry tasks.
- Respond to inquiries regarding entered data.
- Assist in MSDS compilation for customs clearance purposes.
- Perform scanning and record keeping for inbound shipping documents such as CIPL, AWB, K1 form, etc.
- Perform any other duties assigned by the superior.
- Degree in Business Administration, Supply Chain Management, or equivalent. Fresh graduates are welcome to apply.
- Meticulous and pay great attention to detail.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office such as Excel, Word, Outlook, and Teams.
- Ability to work both independently and collaboratively within a team.