461 IT Agent jobs in Malaysia

Collections Agent (MY - Mandarin Speaking)

About us:
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here !

What we’re looking for:

In our next phase of growth we are seeking a detail-oriented and highly organized Collections Agent to join our finance team. If you are a dedicated professional with an understanding of billing and collection processes and a passion for accuracy and efficiency, we would love for you to join our team. As an Collections Agent at Tarro, you will play a vital role in ensuring the timely and accurate processing of incoming payments from our clients and customers. You will work closely with the accounting team to maintain financial records, resolve payment discrepancies, and provide outstanding customer service. Your contributions will directly impact our financial stability and customer relationships

What you’ll accomplish:

• You will monitor customers’ account balances for non-payments, delayed payments and other irregularities

• You will follow up with customers on payment status and ensure timely collection of outstanding invoices

• You will be responsible for deposits of collections into the Company’s bank account

• You will help with inbound/outbound calls, interact with clients professionally to resolve any billing inquiries and discrepancies.

• You will work with other departments regarding status change, special requests and promotions.

• You will assist in the preparation of invoices for clients on a monthly basis.

• You will need to prepare and maintain accurate records and reports related to accounts receivables.

• You will maintain organized and up to date records of all financial transactions.

About you:

• You have a SPM / Diploma/Bachelor Degree

• You are bilingual in Mandarin and English

• You are willing to work US hours (night shift) as our customers are based in US

• You have strong attention to detail and a commitment to accuracy

• You have a positive attitude, is independent, self-motivated and results-oriented

Bonus points:

• You have previous experience in billing and collection or a similar role

• You have a good understanding of accounting principles and its application

• You have experience in a consumer driven industry with a passion for the customer.

• You have knowledge of accounting software and ERP systems

• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
• Actively up-sell to support Total Revenue target.
• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
• Prepare and execute action plans which increase reservation sales and associated business.
• Accept wait list reservations.
• Manage “no show” reservations by investigation and recording of same.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales report.
• Promote the Hotel’s (and IHG generally) products and services.
• Develop and maintain a regular pattern of sales calls.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Maintain knowledge of special rates/ offers/ promotions.
• Prepare reports as requested
• Perform other duties as assigned.

What We Need From You

• Bachelor’sdegree/highereducationqualification/ equivalent
• Minimum of 3 years related experience of two years reservations/front office experience including management experience
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join to apply for the Telesales Agent role at Agensi Pekerjaan JobScoper Sdn. Bhd.

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This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Proactively engage with potential customers via both inbound and outbound calls to promote products and services
• Identifying customer needs and recommending the most suitable products or services
• Confidently manage objections, provide clarifications, and drive successful sales closures
• Accurately document all customer interactions, leads, and sales activities
• Stay up to date with the latest product knowledge, promotions, and industry trends
• Deliver outstanding customer service and foster long-term relationships with clients
  
  

• Minimum C1 level proficiency (CEFR) in both spoken and written English
• Proven telesales background, preferably in a B2C environment
• Strong persuasion, negotiation, and closing abilities
• Ability to understand customer needs and recommend suitable solutions.
• Able to work towards sales KPIs and handle high call volumes effectively.
• Able to learn product knowledge and software tools quickly
  
  

• Training Provided
• 5 working days (Mon-Fri; 7am-4pm)
• Annual leave/Medical leave
• Allowance Provided
• Incentive Provided
• Near to public transport

• Seniority level Associate

• Employment type Full-time

• Industries Human Resources Services

Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x

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You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Regarding the role, it’s as the job title says really, you’ll be making sure all our reservations are sold and captured accurately.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around in the hotel, so you will need to be able communicate well with everyone. We would love it if you were multi-lingual, but it’s not essential.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

• Handles inquires and bookings in accordance with the department’s routine.
• Reviews and deals with the daily reservation.
• Records and processes in-coming reservations with confirmation sent out.
• Records and processes group reservations.
• Ensures all facts of a reservation have been action. Example: Transportation, Amenity and special requirement etc.
• Provides information to clients on hotel services, activities.
• Processes cancellation / amendments to reservations (extension, early departure, number of rooms).
• Records special billing arrangements for all transient reservations and groups, conventions.
• Review no-show and cancelled reservations and processes charges according to hotel’s policy.
• Be aware of rate changes/ special offers/ promotions/close out dates.
• Monitors reservation levels and inform Managers on current and future occupancy rate.
• Sells the hotel and other products and services using up-selling and suggestive selling techniques.
• Maintains high level of telephone skills to meet hotel standard.
• Ensures all guest requests are responded in timely manner.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.
• Handles and follows up waiting lists and pre-payment reservation.
• Sundry duties initiated by the department manager.
• Ensures a high level of cleaning is maintained in your work area.
• Demonstrates professional attitude and behavior at all times.
• Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Deals effectively with guests and workplace colleagues from a variety of cultures.
• Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
  
  

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English
  
  

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

• Supervise and coordinate all site activities to ensure work is completed on time, within budget, and according to specifications
• Liaise with consultants, clients, subcontractors, and suppliers to resolve site issues and ensure smooth workflow
• Monitor site safety, health, and environmental compliance according to legal and company standards
• Prepare and maintain accurate site reports, records, and documentation on work progress and materials
• Perform other related duties as required by management to support project execution
  
  

• At least a Bachelor Degree in Civil Engineering or related field
• Able to speak in English and Bahasa Malaysia
• Fresh graduates are welcome
• Able to use MS Office (Word, Excel) & MS Project
  
  

• EPF, SOCSO, EIS
• Accommodation
• Medical Claim

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Generate new sales from the sales leads provided through business calls.
• Qualify sales leads through calls.
• Sell to both consumers and commercial customers, applying the correct solution and sales approach to each.
• Maintain effective communication with prospects and implement a proactive follow-up strategy.
• Continuously seek new ways to improve sales performance by reviewing calls and testing new sales techniques.

Requirements:

• Minimum one year of experience in telesales.
• Ability to communicate with people at all levels; independent, proactive, positive, hardworking, and driven with a can-do attitude.
• Proficient in English.
• Strong customer service attitude and a people-oriented approach.

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program