What Jobs are available for Investment Admin in Malaysia?

Showing 14 Investment Admin jobs in Malaysia

Senior Executive/Executive (Corporate Finance & Investment Support)

Kuala Lumpur, Kuala Lumpur VSYN Capital Sdn Bhd

Posted 9 days ago

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Senior Executive/Executive (Corporate Finance & Investment Support)

We are seeking a dynamic and driven Assistant to support our corporate finance and investment activities. This is not a routine desk job - we need someone who thrives in fast‑moving environments, has a “get‑things‑done” mindset, and can think creatively to solve problems. You will be working closely with senior management on investment structuring, fundraising, and strategic projects. Responsibilities: Assist in preparing investment proposals, pitch decks, financial models, and reports for corporate finance projects. Conduct market research, financial analysis, and due diligence to support investment decisions. Provide administrative and execution support on fundraising, structuring deals, and compliance matters. Liaise with external stakeholders (investors, partners, regulators, advisors) when required. Manage multiple tasks under tight deadlines with a solutions‑oriented approach. Support management in proprietary investment activities and special projects. Qualifications: Minimum 2 years of experience in corporate finance, investment banking, or related fields. Exposure to deal structuring, fundraising, or investment management. Strong analytical and financial skills, with ability to adapt to different types of projects. Excellent communication and interpersonal skills. Attitude‑first: willingness to learn, proactive, and hands‑on approach. Ability to work under pressure and deliver within tight deadlines. Street‑smart and resourceful — not just textbook smart. High integrity, professionalism, and a “no‑excuses” approach to execution. Teachable — open to feedback and continuous learning. Apply if you are ready to contribute to fast‑moving investment projects and help drive growth.

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Associate - Investment Accounting (Support China Region)

Cyberjaya AIA Hong Kong

Posted 16 days ago

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Reporting to the Manager/Assistant Manager – Investment Accounting, this position is accountable for the investment accounting operations on the SAP FAM system to ensure the accuracy and completeness of the accounting of AIA’s invested assets.

Responsibilities: Perform daily investment accounting processing in accordance with Business Process Manuals and applicable accounting policies & standards and ensure that all investment accounting data are processed and maintained accurately, in a complete manner and on a timely basis.

Maintain high quality of documentation for investment accounting processes and in accordance with Business Process Manuals

Attend and respond to investment accounting enquiries from Group and Local Finance and Investment Operations teams, and other relevant stakeholders, satisfactorily and in a timely manner.

Support Group and Local Finance and Investment Operations teams, and other relevant stakeholders on daily investment accounting matters as well as projects and initiatives.

Assess, recommend and implement improvements in investment accounting processes and systems to improve effectiveness and efficiency of daily processing, including interdependencies with upstream/downstream processes and systems and incorporation of changes onto Business Process Manuals.

Requirements University Degree in Accountancy or related fields.

Internationally Recognized Accounting Qualification (ACCA, CFA, etc)

1+ years investment accounting experience in multi-national insurance, asset management and/or unit trust companies.

Experience in a shared services or similar environment providing investment operations and/or accounting services to external/internal stakeholders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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INVESTMENT OPERATIONS EXECUTIVE

Kuala Lumpur, Kuala Lumpur Private Advertiser

Posted 7 days ago

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Job Description

Job Title:

Investment Operations Executive

About Us:

We are a dynamic and fast-growing venture capital fund focused on early-stage and growth-stage investments in Southeast Asia, with a strong presence in Malaysia. Role Summary:

We are looking for a detail-oriented and proactive

Investment Operations Executive

to support our investment and finance teams in managing the end-to-end investment operations, portfolio monitoring, reporting, and compliance. This role bridges the gap between investment execution and back-office operations, ensuring that all processes are smooth, timely, and audit-ready. Key Responsibilities:

Coordinate and support the execution of investment deals (e.g., documentation flow, legal closing, disbursements). Maintain and update investment records, cap tables, and transaction documentation. Manage data rooms and secure document storage for due diligence and compliance purposes. Liaise with legal, tax, and other external advisors during investment transactions. Collect, consolidate, and analyze portfolio company financials, KPIs, and operational metrics. Assist in preparing quarterly reports, LP updates, and performance dashboards. Monitor investment compliance terms (e.g., covenants, milestones, board seat obligations). Investment Operations

Coordinate and support the execution of investment deals (e.g., documentation flow, legal closing, disbursements). Maintain and update investment records, cap tables, and transaction documentation. Manage data rooms and secure document storage for due diligence and compliance purposes. Liaise with legal, tax, and other external advisors during investment transactions. Portfolio Monitoring & Reporting

Collect, consolidate, and analyze portfolio company financials, KPIs, and operational metrics. Assist in preparing quarterly reports, LP updates, and performance dashboards. Monitor investment compliance terms (e.g., covenants, milestones, board seat obligations). Fund Operations & Administration

Support fund accounting processes including capital calls, distributions, and NAV reporting. Liaise with fund administrators, auditors, and other service providers. Ensure timely and accurate data entry in fund management systems. Compliance & Governance

Support internal compliance processes such as KYC/AML, risk assessments, and internal audits. Assist in preparing documentation for regulatory reporting (e.g., SC Malaysia/BNM requirements). Maintain internal SOPs, workflows, and audit trails. Requirements:

Qualifications & Experience

Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field. 2–4 years of relevant experience in investment operations, finance, fund administration, or audit. Experience in VC/PE, fund management, or financial services is preferred. Skills & Competencies

Strong understanding of investment processes and fund structures (VC/PE). High attention to detail and strong organizational skills. Proficient in Excel and financial reporting tools. Ability to multitask in a fast-paced, dynamic environment. What We Offer:

Opportunity to work in a high-impact VC firm shaping the future of innovation in SEA. Exposure to exciting startups, deal processes, and venture ecosystem. Competitive compensation and performance-based incentives. A collaborative, entrepreneurial, and inclusive team culture.

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Investment Operations Associate

Kuala Lumpur, Kuala Lumpur Zurich 56 Company Ltd

Posted 11 days ago

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Investment Operations Associate

Job Summary

Performs processing, posting and clearing of transactions, payments and corporate actions to ensure correct, complete and timely position management for standard clients and processes. Performs control activities for standard clients and processes in accordance to required timelines. Job Accountabilities - Key Accountabilities

Essential Job Functions: Generates insights and recommendations by addressing specific technical queries from clients and delivering appropriate solutions. Resolves specific problems within the team ensuring an efficient and high-quality service. Liaises within the team and department as well as with internal and external audit. Additional Job Functions: Develops expertise within the team. Trains other team-members and new joiners on day-to-day operations and internal control matters. Validates and continuously improves controls and quality checks as part of the closing process and internal frameworks. Manages relationships with internal stakeholders, key business partners, asset managers, and custodians. Business Accountabilities: Executes agreed correct, complete and timely service delivery. Trouble shoots standard operational day-to-day issues. Acts as a subject matter expert and business analyst to projects, internal initiatives and country-specific customer demands Job Qualifications

Required: Bachelor’s degree in

Finance, Accounting, Economics , or related field. Preferred: 1–3 years in investment operations, fund administration, or portfolio support. Strong analytical and problem-solving abilities. Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

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Investment Operations Associate

Kuala Lumpur, Kuala Lumpur Zurich Insurance

Posted 16 days ago

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Investment Operations Associate

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Zurich Insurance Job Summary Performs processing, posting and clearing of transactions, payments and corporate actions to ensure correct, complete and timely position management for standard clients and processes. Performs control activities for standard clients and processes in accordance to required timelines. Responsibilities

Generates insights and recommendations by addressing specific technical queries from clients and delivering appropriate solutions. Resolves specific problems within the team ensuring an efficient and high-quality service. Liaises within the team and department as well as with internal and external audit. Develops expertise within the team. Trains other team-members and new joiners on day-to-day operations and internal control matters. Validates and continuously improves controls and quality checks as part of the closing process and internal frameworks. Manages relationships with internal stakeholders, key business partners, asset managers, and custodians. Executes agreed correct, complete and timely service delivery. Trouble shoots standard operational day-to-day issues. Acts as a subject matter expert and business analyst to projects, internal initiatives and country-specific customer demands. Job Qualifications

Required: Bachelor’s degree in Finance, Accounting, Economics, or related field. Preferred: 1–3 years in investment operations, fund administration, or portfolio support. Strong analytical and problem-solving abilities. Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Location(s): Kuala Lumpur, Malaysia Seniority level

Entry level Employment type

Full-time Job function

Finance Industries

Insurance and Financial Services

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Senior Manager, Investment Operations

Kuala Lumpur, Kuala Lumpur FWD Group Management Holdings Limited

Posted 8 days ago

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Job Description

**About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visitFWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.**PURPOSE*** Reporting to the Head of the ICOE this position shall be accountable for managing the Investment Operations team of the ICOE and ensure timely delivery of day-to-day Investment Operations activities to Hong Kong and Group Entities.* Support the expansion of the ICOE and Group to the LBUs.**KEY ACCOUNTABILITIES**

**Investment Operations*** Approve investment portfolio reconciliations among custodian, fund manager and Bloomberg to ensure completeness and accuracy.* Manage day-to-day trade settlement, pre & post trade support, activities for Group Entities and Hong Kong.* Provide trade support to the investment front office in Group Entities and Hong Kong.* Supervise the cash and currency operations for Group Entity and Hong Kong investment teams ensuring timely execution of required funding activities.* Work with counterparties to establish ISDA and CSA agreements in support of the derivative program.* Manage bank and custodian KYC requests, regulatory and audit requests as required.* Review and approve alternative asset transaction entry**Bloomberg Subject Matter Expert*** Responsible for external asset manager trade feeds into Bloomberg AIM and working with Asset Managers & Bloomberg to establish new feeds when necessary.* Responsible for trade feeds from Bloomberg AIM to Clearwater and establishing new feeds as required.* Seek Group Operations approval for required Bloomberg setups.* Provide group-wide Bloomberg support.* Optimize the use of various Bloomberg modules and are integrated with Funnelweb, Investment Data Repository and Clearwater.**Data Management*** Establish and manage a group-wide ISDA & CSA repository and ensure group-wide governance processes and adhered to.* Ensure standards for Bloomberg setups are adhered to and managed appropriately (i.e. portfolios, securities, transactions, etc).**KEY PERFORMANCE INDICATORS*** Number of trade processing errors* No unexplained or approved overdraft charges* Achieve 90% automation of Bloomberg AIM and Clearwater trade feeds**EXTERNAL & INTERNAL CONTACTS**

**Internal*** Group Investment Operations Team* Local offices’ Investment Operations team* Group Investments* ICOE Investment Operations**External*** Asset Managers* Bloomberg* Custodians* Brokers* Collateral manager**DECISION MAKING*** In conjunction with the Head of the ICOE make staffing related decisions for direct reports* Approve cash and currency transactions.* Approve alternative asset transaction entry.**QUALIFICATIONS / EXPERIENCE*** University degree in Accounting/Business/Finance or related fields.* 10+ years of experience working in middle office operations, collateral support, trading processing.**KNOWLEDGE & TECHNICAL SKILLS**

**Business Knowledge*** Solid knowledge of financial products* Working level knowledge of collateral management, ISDA and CSA documentation is required Knowledge of Private Equity and Alternative Credit products is an asset**Technical Skills*** Advanced knowledge of Bloomberg AIM is required* Investment Accounting Systems (PAM, FAM, Portia, Clearwater, etc) is an asset* Microsoft Office**Management Skills*** Experience in leading small teams in an Investment Operations environment is preferred.* Clarity in communication and being an active listener.* Provide constructive feedback and build a high performing team.* Being empathic with a desire to help others.**COMPETENCIES*** Able to work independently or as part of a team.* Excellent interpersonal skills.* Good command of both spoken and written English* Understanding interdependencies and interconnections of systems; seeing the big picture rather than the parts.* Being flexible and adaptable for change.* Learning from mistakes and desire to improve. #J-18808-Ljbffr
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Senior Investment Operations Executive

Kuala Lumpur, Kuala Lumpur Neara

Posted 11 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About the Role

This is a high-impact role at the intersection of investments, operations, and technology. You’ll not only run and improve critical workflows for existing products, but also design and execute new operational processes from scratch for upcoming launches—partnering with cross-functional teams to build for scale and automation. If you thrive in fast-paced environments and enjoy solving complex problems that sit at the core of how investment products are delivered, this role is for you. Key Responsibilities

Take charge of operational workflows for current / future investment products, ensuring their smooth execution while proactively identifying areas for improvement. This includes reducing operational risk, increasing efficiency, and proposing enhancements such as process automation or error minimisation. Play a key role in shaping the end-to-end operational workflows for upcoming product launches. Collaborate closely with product, investment, compliance and technology teams to ensure scalable and efficient processes, with a focus on building for automation and long-term sustainability. Projects you might work on

Design and implement operational workflows from the ground up, translating business and operational requirements into clear technical specifications. Develop and maintain standard operating procedures (SOPs) to support the smooth execution of investment products and related processes. Standardise and continuously improve documentation of investment workflows and product operations. Provide analytical support to the investment and operations teams, contributing to projects that may span data requests, monitoring, fund analysis, or product enhancement initiatives. Support the preparation of materials for quarterly reporting and Investment Committee (IC) meetings, as well as assisting with related ad-hoc requirements. Accountability of the role

Ensure smooth operational processes Identify potential frictions and errors ahead of time. Ensure investment operations and monitoring processes run smoothly and accurately. Maintain clear and up-to-date documentation of all investment-related procedures. Employee financial and physical well-being Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full‑time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway. Flexible work arrangements and policies Work‑from‑home policy: You may choose to work from home or the office depending on what works best for you and your team. Work‑from‑anywhere policy: You may request to work remotely for up to eight weeks in another country. Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are. Learning and development opportunities Annual L&D budget: You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. Team bonding budget and initiatives Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off‑sites (Sept): Each off‑site gathers all employees for a full day of company‑wide team bonding activities and challenges.

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Senior Investment Operations Executive

Kuala Lumpur, Kuala Lumpur StashAway

Posted 11 days ago

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Senior Investment Operations Executive Location: StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Role This is a high‑impact role at the intersection of investments, operations, and technology. You’ll run and improve critical workflows for existing products while designing and executing new operational processes from scratch for upcoming launches. You will partner with cross‑functional teams to build scalable and automated solutions that support fast‑paced environments and complex problem solving at the core of investment product delivery.

Key Responsibilities

Take charge of operational workflows for current and future investment products, ensuring smooth execution and proactively identifying improvement areas to reduce risk and increase efficiency.

Shape end‑to‑end operational workflows for upcoming product launches.

Collaborate closely with product, investment, compliance, and technology teams to build scalable processes focused on automation and long‑term sustainability.

Projects You Might Work On

Design and implement operational workflows from the ground up, translating business and operational requirements into technical specifications.

Develop and maintain standard operating procedures (SOPs) to support the smooth execution of investment products.

Standardise and continuously improve documentation of investment workflows and product operations.

Provide analytical support to the investment and operations teams for data requests, monitoring, fund analysis, or product enhancement initiatives.

Support preparation of materials for quarterly reporting and Investment Committee meetings, and assist with related ad‑hoc requirements.

Accountability of the Role

Ensure smooth operational processes.

Identify potential frictions and errors before they occur.

Maintain clear and up‑to‑date documentation of all investment‑related procedures.

Ensure investment operations and monitoring processes run accurately.

Benefits

Competitive compensation package

– Includes employee stock options for full‑time employees.

Comprehensive insurance coverage

– Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance (conditions apply).

Employee discount on asset management fees

– Accessible when you invest with StashAway.

Work‑from‑home policy

– Choose home or office based on team and personal preference.

Work‑from‑anywhere policy

– Request remote work for up to eight weeks in another country.

Unlimited paid annual leave

– You decide how many days off you need each year.

Personal work equipment budget

– Optimal workstation wherever you are.

Annual Learning & Development budget

– Resources and tools to support professional growth.

Quarterly team bonding budget

– Encourage socialising across functions and departments.

Annual off‑sites (September)

– Full‑day company‑wide team bonding and activities.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Finance and Sales

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Investment Operations Service Manager

Kuala Lumpur, Kuala Lumpur Zurich Insurance

Posted 16 days ago

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Investment Operations Service Manager

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Zurich Insurance 1 day ago Be among the first 25 applicants Join to apply for the

Investment Operations Service Manager

role at

Zurich Insurance Our Opportunity

We are seeking a highly motivated and experienced Operations Service Manager to join our Investment Administration & Accounting (IAA) function. This role will work closely with our service recipients to represent our clients' needs, drive strategic alignment between IAA services and client objectives, and manage our Kuala Lumpur location to ensure smooth operations, fostering a positive and productive work environment, while ensuring coherence with our global setup. Our Opportunity

We are seeking a highly motivated and experienced Operations Service Manager to join our Investment Administration & Accounting (IAA) function. This role will work closely with our service recipients to represent our clients' needs, drive strategic alignment between IAA services and client objectives, and manage our Kuala Lumpur location to ensure smooth operations, fostering a positive and productive work environment, while ensuring coherence with our global setup.

Your Role

As an Operations Service Manager, you will play a key role in establishing and nurturing robust relationships with our key client stakeholders. Serving as the primary point of contact for service quality reviews and service changes, you will ensure that the clients' needs are not only heard but are also effectively addressed within the organization. Acting as a crucial liaison, you will bridge the gap between the clients and our internal teams, advocating for their service requirements.

In this role, you will oversee the allocation and development of necessary resources and skills, ensuring team alignment and process optimization. You will set clear goals and performance metrics for our teams, continually identifying opportunities to enhance our services. Your leadership will foster a positive and productive work environment, driving continuous improvement and ensuring exceptional service delivery to our clients.

As an Operations Service Manager, your main responsibilities will involve:

Develop and maintain strong, trusted relationships with key client stakeholders (CIOs, CFOs, RIM level and Regional CFOs). Serve as the primary point of contact for strategic client interactions. Represent the client's needs and perspectives within the IAA organization. Ensure that client requirements are understood and addressed effectively across all service lines. Facilitate strategic meetings between IAA services and clients and ensure alignment on goals, priorities, and performance metrics. Proactively identify opportunities to improve IAA services and solutions within the region. Understand client business challenges and recommend appropriate solutions. Act as a point of escalation for client issues and concerns. Work collaboratively with internal teams to resolve issues and ensure client satisfaction. Contribute to the development of the location, including goals, strategies, and resource allocation. Collaborate with internal teams (e.g., Service Managers) to ensure seamless service delivery and client satisfaction. Act as a Relationship bridge between Change / projects and the client to support context, requirements, status updates, escalation management etc. Ensure the attractiveness of the location, local information & communication, and building relationships with local stakeholders and the community. Provide local information to all managers and adopt a Line Manager Approach to ensure smooth operations.

Your Skills And Experience

As an Operations Service Manager, your skills and qualifications will ideally include:

Bachelor's degree in Business Administration, Management, or a related field. Minimum of 8 years of experience in Operations Service Improvement Manager, account management, or a related role. Strong understanding of Investment management services and practices. Understanding industry-specific trends and developments. Proven ability to build and maintain strong client relationships. Excellent communication, interpersonal, and presentation skills. Strong leadership skills with the ability to motivate and inspire teams. Strategic Thinking: Understand business strategy, execute actions aligned with goals, adapt to changes, and make informed decisions. Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions. Change Management: Expertise in managing organizational change and fostering a culture of continuous improvement. Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur

Schedule: Full Time

Remote: Hybrid

Recruiter name: Izzah Saibudin Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Investment Operations Service Manager

Kuala Lumpur, Kuala Lumpur Zurich 56 Company Ltd

Posted 16 days ago

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Job Description

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Our Opportunity We are seeking a highly motivated and experienced Operations Service Manager to join our Investment Administration & Accounting (IAA) function. This role will work closely with our service recipients to represent our clients' needs, drive strategic alignment between IAA services and client objectives, and manage our Kuala Lumpur location to ensure smooth operations, fostering a positive and productive work environment, while ensuring coherence with our global setup. Your Role As an Operations Service Manager, you will play a key role in establishing and nurturing robust relationships with our key client stakeholders. Serving as the primary point of contact for service quality reviews and service changes, you will ensure that the clients' needs are not only heard but are also effectively addressed within the organization. Acting as a crucial liaison, you will bridge the gap between the clients and our internal teams, advocating for their service requirements.

In this role, you will oversee the allocation and development of necessary resources and skills, ensuring team alignment and process optimization. You will set clear goals and performance metrics for our teams, continually identifying opportunities to enhance our services. Your leadership will foster a positive and productive work environment, driving continuous improvement and ensuring exceptional service delivery to our clients. As an Operations Service Manager, your main responsibilities will involve: Develop and maintain strong, trusted relationships with key client stakeholders (CIOs, CFOs, RIM level and Regional CFOs). Serve as the primary point of contact for strategic client interactions. Represent the client's needs and perspectives within the IAA organization. Ensure that client requirements are understood and addressed effectively across all service lines. Facilitate strategic meetings between IAA services and clients and ensure alignment on goals, priorities, and performance metrics. Proactively identify opportunities to improve IAA services and solutions within the region. Understand client business challenges and recommend appropriate solutions. Act as a point of escalation for client issues and concerns. Work collaboratively with internal teams to resolve issues and ensure client satisfaction. Contribute to the development of the location, including goals, strategies, and resource allocation. Collaborate with internal teams (e.g., Service Managers) to ensure seamless service delivery and client satisfaction. Act as a Relationship bridge between Change / projects and the client to support context, requirements, status updates, escalation management etc. Ensure the attractiveness of the location, local information & communication, and building relationships with local stakeholders and the community. Provide local information to all managers and adopt a Line Manager Approach to ensure smooth operations. Your Skills and Experience As an Operations Service Manager, your skills and qualifications will ideally include: Bachelor's degree in Business Administration, Management, or a related field. Minimum of 8 years of experience in Operations Service Improvement Manager, account management, or a related role. Strong understanding of Investment management services and practices. Understanding industry-specific trends and developments. Proven ability to build and maintain strong client relationships. Excellent communication, interpersonal, and presentation skills. Strong leadership skills with the ability to motivate and inspire teams. Strategic Thinking: Understand business strategy, execute actions aligned with goals, adapt to changes, and make informed decisions. Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions. Change Management: Expertise in managing organizational change and fostering a culture of continuous improvement. Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders. At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified Let’s continue to grow together!

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