What Jobs are available for Investigations Manager in Malaysia?

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team The Risk Operations team plays a critical role in managing financial crime risk and protecting users and the company from fraudulent activity. This role specifically supports the card issuing business, focusing on the resolution of chargeback disputes and transaction investigations in line with card scheme rules and regulatory obligations. You’ll work closely with internal teams such as Product, Compliance, Legal, Customer Service, and Engineering to uphold the integrity of the OKX Card program and ensure operational excellence across the dispute lifecycle.

About the Opportunity We are looking for a highly experienced Senior Manager to oversee

cardholder dispute investigations and chargeback management . As the

card issuer , OKX is responsible for assessing, investigating, and responding to disputes raised by users, and defending claims from merchants or acquiring banks. This role will ensure proper handling of fraud‑related and non‑fraud‑related disputes, maintain compliance with relevant scheme regulations, and enhance internal processes to optimize outcomes and reduce operational risk.

What You’ll Be Doing

Manage and oversee the full dispute and chargeback investigation lifecycle for all card transactions, including fraud, authorization, processing errors, and service‑related disputes.

Ensure timely and accurate handling of all chargeback cases, adhering to applicable scheme rules, internal SLAs, and regulatory requirements.

Analyze transactional data, user behavior, and supporting documentation to make well‑supported decisions on case outcomes and representments.

Maintain up‑to‑date knowledge of relevant card scheme rules and ensure adherence to dispute regulations, including required documentation, timeframes, and evidence standards.

Collaborate with Risk Strategy, Product, Engineering, and Customer Support to enhance processes and reduce dispute volumes through better fraud controls and user experience improvements.

Handle complex, high‑risk, or escalated cases, including potential collusion, first‑party fraud, synthetic identities, and crypto‑related anomaly patterns.

Monitor and report on key metrics such as dispute volumes, win/loss rates, financial exposure, and root‑cause trends, providing insights and recommendations to senior leadership.

Continuously improve workflows and internal procedures to drive efficiency, accuracy, and compliance in the dispute management process.

What We Look For In You

Bachelor’s degree in Finance, Risk Management, Business, or related field.

Minimum of 8 years experience in card dispute/chargeback operations, preferably within an issuing environment.

Deep understanding of chargeback regulations, including dispute codes, representment strategies, liability determination, and fraud classifications.

Experience handling cardholder disputes across multiple dispute types (fraud, goods/services not received, cancelled services, duplicate billing, etc.).

Ability to manage case escalation protocols and provide guidance on grey‑area or borderline cases with strong investigative reasoning.

Comfortable working with large data sets and extracting actionable insights to improve performance and reduce fraud‑related losses.

Strong written communication and documentation skills, especially when preparing representment packages and evidence submissions.

Collaborative mindset with the ability to work across functions in a fast‑paced, global environment.

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).

Monthly Team Building.

Excellent prospects for growth and promotion – we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment – advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Team

The Risk Operations team plays a critical role in managing financial crime risk and protecting users and the company from fraudulent activity. This role specifically supports the card issuing business, focusing on the resolution of chargeback disputes and transaction investigations in line with card scheme rules and regulatory obligations. You’ll work closely with internal teams such as Product, Compliance, Legal, Customer Service, and Engineering to uphold the integrity of the OKX Card program and ensure operational excellence across the dispute lifecycle.

About The Opportunity

We are looking for a highly experienced Senior Manager to oversee

cardholder dispute investigations and chargeback management . As the card issuer, OKX is responsible for assessing, investigating, and responding to disputes raised by users, and defending claims from merchants or acquiring banks. This role will ensure proper handling of fraud-related and non-fraud-related disputes, maintain compliance with relevant scheme regulations, and enhance internal processes to optimize outcomes and reduce operational risk.

What You’ll Be Doing

Manage and oversee the full dispute and chargeback investigation lifecycle for all card transactions, including fraud, authorization, processing errors, and service-related disputes.

Ensure timely and accurate handling of all chargeback cases, adhering to applicable scheme rules, internal SLAs, and regulatory requirements.

Analyze transactional data, user behavior, and supporting documentation to make well-supported decisions on case outcomes and representments.

Maintain up-to-date knowledge of relevant card scheme rules and ensure adherence to dispute regulations, including required documentation, timeframes, and evidence standards.

Collaborate with Risk Strategy, Product, Engineering, and Customer Support to enhance processes and reduce dispute volumes through better fraud controls and user experience improvements.

Handle complex, high-risk, or escalated cases, including potential collusion, first-party fraud, synthetic identities, and crypto-related anomaly patterns.

Monitor and report on key metrics such as dispute volumes, win/loss rates, financial exposure, and root-cause trends, providing insights and recommendations to senior leadership.

Continuously improve workflows and internal procedures to drive efficiency, accuracy, and compliance in the dispute management process.

What We Look For In You

Bachelor’s degree in Finance, Risk Management, Business, or related field.

Minimum of 8 years experience in card dispute/chargeback operations, preferably within an issuing environment.

Deep understanding of chargeback regulations, including dispute codes, representment strategies, liability determination, and fraud classifications.

Experience handling cardholder disputes across multiple dispute types (fraud, goods/services not received, cancelled services, duplicate billing, etc.).

Ability to manage case escalation protocols and provide guidance on grey-area or borderline cases with strong investigative reasoning.

Comfortable working with large data sets and extracting actionable insights to improve performance and reduce fraud-related losses.

Strong written communication and documentation skills, especially when preparing representment packages and evidence submissions.

Collaborative mindset with the ability to work across functions in a fast-paced, global environment.

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).

Monthly Team Building

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Seniority level Mid-Senior level

Employment type Full-time

Job function Finance and Sales Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Card Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

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The Manager-Risk Management will be responsible for identifying, assessing, and mitigating risks associated with the organization's operations, with a particular focus on Business Continuity Management (BCM) and Project Risk Management (PRM). The ideal candidate will have prior experience in the Oil and Gas, Construction, and Manufacturing industries. This role demands a strategic thinker with a strong background in risk assessment and mitigation techniques to ensure the organization's resilience and continued growth.

Key Accountabilities

Support risk owners to conduct comprehensive risk assessments across all operations, projects, and business units.

Identify potential risks, including operational, financial, legal, and reputational risks.

Develop risk assessment methodologies and tools tailored to industry‑specific challenges.

Risk Mitigation and Management

Support risk mitigation owners to develop and implement risk mitigation strategies to address identified risks.

Monitor and report on the effectiveness of risk management strategies.

Coordinate with various departments to ensure compliance with risk management procedures.

Support risk owners to assess and manage risks associated with large‑scale projects in the Oil and Gas, Construction, and Manufacturing sectors.

Develop risk management plans for individual projects, including risk registers and mitigation plans.

Collaborate with project managers to integrate risk management practices into project planning and execution.

Business Continuity Management (BCM)

Design and implement a comprehensive Business Continuity Plan (BCP) to ensure organizational resilience.

Conduct regular BCP drills and training sessions to prepare staff for potential disruptions.

Evaluate and update the BCP based on changing business environments and emerging risks.

Reporting and Documentation

Prepare and present detailed risk reports for senior management and stakeholders.

Maintain accurate records of risk assessments, mitigation strategies, and incident reports.

Ensure compliance with industry standards and regulations related to risk management.

Training and Awareness

Develop and deliver risk management training programs for employees.

Foster a risk‑aware culture within the organization through regular communication and awareness campaigns.

Provide guidance and support to teams on risk‑related matters.

Job Requirements

Bachelor’s degree in Risk Management, Business Administration, Engineering, or a related field with additional professional certification (e.g., CRMP, PMP) is preferred.

Minimum of 10 years of experience in risk management, business continuity management, and project risk management.

Prior experience in the Oil and Gas, Chemical, Engineering, Construction, or Manufacturing industries is highly desirable.

Strong analytical and problem‑solving skills, with the ability to think strategically and make data‑driven decisions.

Excellent communication and interpersonal skills, with the ability to work collaboratively with cross‑functional teams.

Proficiency in risk management software and tools.

Senior Level Mid‑Senior level

Employment Type Full‑time

Job Function Quality Assurance and Accounting/Auditing

Industry Oil and Gas

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Position title: Manager,Risk Management.

Position type: Permanent; Full-time.

Salary: RM .

Location: Kuala Lumpur: Central Business District (5-day week).

Chrisjac is currently assisting a business conglomerate with vast diversified business activities in Malaysia to identify and recruit an enthusiastic and motivated Risk and Governance professional officer. This is an excellent opportunity for a qualified risk management professional to join this conglomerate group of companies with business operations spanning financial services, manufacturing, environmental engineering, property ownership and development and entertainment.

Role & Responsibilities As Risk Management Manager, you will lead the development, implementation, and ongoing improvement of the Business Continuity Management (BCM) and Operational Resilience framework. In this role, you will be proactively identify corporate risk across each individual group company, reviewing all business areas including Operations, Finance, Contracts, assessing what should be in place and identifying gaps which could mean corporate risk. Upon critically assessing the adequacy and effectiveness of existing risk mitigation process, you will be working closely and support the Group Chief Risk Officer to illustrate potential risk areas within the business and formulate mitigation plans and programs.

Key Role & Duties

To support the Group Risk Officer in the planning and executing the Group Continuity Management across the Group.

Support the Group Risk Officer in the execution of the Group wide business continuity strategies and initiatives.

To assist Group CRO to develop and maintain Business Continuity Plan and Crisis Management Plan for the Group.

Manage the process of identification, assessment, resolution and escalation of identified risks through governance structure.

Assist in the evaluation, assessment and profiling of identified risks.

Compilation of risk reports.

Review action plans implemented to mitigate identified risks.

Promote risk awareness culture within the Group of companies.

Qualification & Experienced required

Minimum Bachelor degree in Business Administration, Accounting & Finance/Audit, Actuarial Science/Insurance, Engineering, Risk Management or equivalent.

At least 3 years of work experience in risk management and business continuity management or Corporate Governance capacity.

Preferably experience in public listed company or regulatory agencies.

Strong knowledge of Operational Resilience and Business Continuity/Risk management methodologies and best practice.

Good command of spoken and written English.

Proficient in Microsoft Office applications.

Strong presentation and management skills.

Apply for this job To apply online, send your resumé to

jobs@ foo chrisjac.com.my , or click the "Apply Now" button below.

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Overview Primary Objective:

Independently validate RHB Banking Group’s models, rating systems and the estimation of risk components on a regular cycle to ensure:

the Bank’s implementations of Basel II IRB and IFRS 9 models for Credit Risk, IMA for Market Risk as well as AMA for Operational Risk are in accordance to the regulatory standards;

objectives, assumptions, risk factors and performance of the models remain consistent with their intent, construction and design; and

models and risk estimates remain predictive, stable and risk sensitive.

Key Responsibilities

To review the adequacy and effectiveness of rating system processes, the oversight structure and control procedures to ensure the applicability and proper application of the quantitative methods in practice. The review covers model design / rating systems documentation, data quality, governance and control as well as internal use of rating (Qualitative Validation).

To review model developmental evidence, outcome analysis and back-testing using the data gained during practical operations of the model while comparison or benchmark data can be included as a supplement (Quantitative Validation).

To independently validate prior to implementation and adoption of the new / re-calibrated models for quality assurance.

Perform tracking, monitoring and reporting progress on Outstanding Issues by relevant parties such as risk modeling, credit risk, business units, etc. pertaining to all validated models.

Continuous enhancement of model validation methodologies or techniques to enhance effectiveness and efficiency

Requirements

Bachelor Degree - Any related field(s).

Preferably 1 - 2 years of credit experience in risk management or model development or model validation.

Preferably with experiences in risk management.

Good analytical skills.

Good statistical modeling skills.

Good communications and writing skills.

Programming skills in SAS would be an added advantage.

Seniority level

Entry level

Employment type

Full-time

Job function

General Business, Management, and Business Development

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Pine Labs WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Pine Labs WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities

Candidate must have Merchant Acquiring Risk management expertise for the Malaysia market

Should have clear understanding of local payment market

Should have handled merchant acquiring Risk management process for at least 3 years

Should have understanding of Network (Visa, Master card) for payment transactions

Should have fair understanding the chargeback process

Must have worked with a FRM (Fraud risk management) tool for merchant acquiring

Candidate should have manage Fraud Risk rules by analysing various rules, trends, insights

Work closely with data analytics team and manage Transaction monitoring rules in the FRM

Should be able to assess merchant visit report and underwriting the merchant

Should be able to undertake merchant investigation and prepare remedial actions

Aggregate data from multiple sources to provide a comprehensive assessment

Candidate should have fair skillset to prepare Management Information system presentation with various data insights

Support in developing risk strategies and processes that support the Bank's customer first approach and are aligned to the Bank's strategic and commercial objectives

Work closely with the partner bank risk team and build synergies

What matters in this role

5+ years' experience

Proficient in Microsoft Office with an emphasis on MS Excel

Consistently demonstrates clear and concise written and verbal communication skills

Self-motivated and detail oriented

Demonstrated project management and organizational skills and capability to handle multiple projects at one time

Bachelors/University degree or equivalent experience

What we Value in Our people

You take the shot: You Decide Fast and You Deliver Right

You are the CEO of what you do: you show ownership and make things happen

You own tomorrow: by building solutions for the clients and doing the right thing

You sign your work like an artist: You seek to learn and take pride in the work you do

About Pine Labs Malaysia Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. To learn more, please visit level

Associate

Employment type

Full-time

Job function

Finance and Information Technology

Industries

Banking

IT Services and IT Consulting

Referrals increase your chances of interviewing at Pine Labs by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Manager, Risk Management (Technology Risk) The Manager, Technology Risk will undertake the role to proactively safeguard our bank and technology landscape by leveraging our collective expertise to protect our digital ecosystem and stay ahead of potential threats. This role involves collaborating across business, IT, and Security departments to fortify our defenses and ensure robust management of technology risks. This position reports to the Chief Information Security Officer.

Key Responsibilities:

1. Technology Risk Management Framework and Policies:

Collaborate with the team to enhance and implement our bank-wide technology risk management framework.

Review and provide advisory on the adequacy of policies and procedures.

2. Technology Project Risk Analysis:

Review and enhance our technology risk assessment template for technology projects.

Identify potential risks, review risk scoring accuracy, and assess the adequacy of risk mitigation plans.

Champion risk mitigation by proactively identifying emerging risks and providing recommendations to project teams.

3. Incident Reporting Validation and Analysis:

Validate the accuracy and completeness of incident reporting to ensure alignment with organisational and regulatory requirements.

Critically challenge root cause analysis to identify systemic issues and recommend appropriate remediation strategies to enhance operational resilience.

Conduct comprehensive, independent risk assessment reviews across all IT areas, including infrastructure, applications, data, and third-party services.

Provide actionable insights, identify potential risks, and offer guidance on industry best practices to strengthen the organisation's technology risk posture and align with regulatory expectations.

Job Requirements:

- Bachelor's Degree in Information Technology or Computer Science.

8 years and above of related experience.

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

For more job opportunities, please go to HLB Careers:

level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and General Business

Industries

Financial Services, Insurance, and Business Consulting and Services

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Overview

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join PwC Malaysia as an Associate - Financial Risk Management. You will work in the Financial Risk Management (FRM) team to help clients identify, assess, and manage financial risks across credit, market, operational, liquidity and capital aspects. Responsibilities

As an Associate, work as part of a team to solve complex business issues from strategy to execution. Invite and give in the moment feedback; share and collaborate effectively; identify opportunities for improvements; handle and analyse data responsibly; follow risk management and compliance procedures; stay up-to-date with developments in your area of specialism. Communicate clearly; build internal and external networks; support business development and client relationships. Role-specific: Financial Modelling, Capital and Regulatory Compliance, Finance and Treasury Management, Risk Management, Client Engagement, Team Collaboration, Learning and Development, Project Management Support. Role-specific details

Financial Modelling: Gather, analyse, and interpret data to support models for credit risk, market risk and operational risk including MFRS 9/IFRS 9 ECL, Scorecards, Climate Risk stress testing and modelling. Capital and Regulatory Compliance: Support Basel II/III, ICAAP, Stress Testing, and development/review/validate capital management plans and strategies, FTP, and RAROC framework. Finance and Treasury Management: Analyse and value treasury assets and liabilities; support hedge accounting advisory/review services. Risk Management: Support client in its implementation or review of risk management governance, framework, policies, and measurement. Client Engagement, Team Collaboration, Learning and Development, Project Management Support as described. Skills and attributes

Strong educational background in a related field (e.g., Actuarial Science, Statistics and Mathematics). Strong analytical and problem-solving skills; advanced written and verbal communication. Leadership, drive to excel, and ability to guide and motivate others; teamwork under fast-paced environments. Proficient in Microsoft Office Suite including Excel and VBA; professional certifications in FRM/CFA or related are an advantage; prior FRM-related experience is an advantage; familiarity with SAS, Python and R is an advantage. Seniority level

Associate Employment type

Full-time Job function

Finance and Sales End of description.

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CoinW Federal Territory of Kuala Lumpur, Malaysia

Director of Risk Management CoinW Federal Territory of Kuala Lumpur, Malaysia

Overview

Responsibilities

Responsible for building and optimizing the company’s overall risk management system, including market risk, credit risk, operational risk, compliance risk, and strategic risk.

Develop and improve risk management policies, processes, and internal control standards to ensure healthy and secure business operations.

Monitor and analyze company business data, trading activities, and abnormal events, promptly identifying potential risks and proposing solutions.

Lead the company’s risk assessment, review, and contingency planning, and regularly conduct stress tests and risk drills.

Participate in strategic decision-making, providing professional risk management advice and decision support.

Lead the risk management team, driving team capability enhancement and professional development.

Collaborate with compliance, audit, and legal departments to ensure company operations comply with laws, regulations, and industry standards.

Qualifications

Bachelor’s degree or above in Finance, Economics, Mathematics, Statistics, Computer Science, or related fields; Master’s/MBA preferred.

At least 8 years of experience in risk management, with over 3 years in team leadership; experience in exchanges, financial institutions, or internet finance risk management is preferred.

Familiar with risk management system construction, trading risk, operational risk, and compliance risk management.

Proficient in risk modeling, data analysis, and monitoring tools, with strong quantitative analysis skills.

Excellent strategic thinking, data analysis, and risk assessment abilities, capable of independently handling complex risk scenarios.

Strong communication, coordination, and team management skills, able to collaborate effectively with business departments.

High sense of responsibility, strong stress resistance, and professional ethics.

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